31 Help Desk jobs in Riviera Beach
CUSTOMER SERVICE REPRESENTATIVE
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**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
FULL TIME - IT HELP DESK TECHNICIAN
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Full Time - IT Help Desk Technician
Location: West Palm Beach
We are looking for a Full Time IT Help Desk Technician to join our team! If you have experience troubleshooting hardware and software issues, setting up user accounts, and configuring devices, we'd love to hear from you.
Responsibilities:
- Provide technical support for employees and troubleshoot IT-related issues.
- Set up and manage user accounts in Google Workspace.
- Install, configure, and troubleshoot printers and other office equipment.
- Program and manage TV displays and other audiovisual systems.
- Assist with network troubleshooting, including understanding TCP/IP protocols.
- Maintain accurate documentation of IT assets and troubleshooting steps.
- Previous experience in an IT support/help desk role.
- Strong knowledge of Google Workspace (Gmail, Drive, Admin Console, etc.).
- Experience with printer setup, maintenance, and troubleshooting.
- Familiarity with programming and managing TV displays.
- Basic understanding of networking concepts (TCP/IP, DHCP, DNS, etc.).
- Excellent problem-solving skills and ability to work independently.
- Strong communication and customer service skills.
Jira ITSM Help Desk II
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About the job Jira ITSM Help Desk II
JIRA IT Help Desk - ACP120+
ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.
As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.
ITC CORE VALUES
- Be Open: Be accessible, candid, collaborative and transparent in the work we do.
- Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
- Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
- Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
- Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.
- Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
- Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
- Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
- Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
- Serve as the liaison between team members, client management, and company management.
- Develop processes and documentation for help desk procedures.
- Evaluate user satisfaction and service delivery processes to identify areas of improvement.
- Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
- Prepare reports on help desk metrics and present them to management to inform business decisions.
- Perform other duties as assigned.
- Experience leading teams of technical IT staff
- Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
- Knowledge of IT hardware and software troubleshooting
- Knowledge of End user hardware software and operating systems
- Knowledge of industry standards surrounding help desk reporting
- Ability to analyze data and communicate metrics related to help desk
- Ability to communicate effectively in written and oral communications
- Ability to manage time and effectively delegate tickets based on priorities
- AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
- AZ-801: Configuring Windows Server Hybrid Advanced Services.
- AZ-500: Microsoft Azure Security Technologies; and,
- SC-200: Microsoft Security Operations Analyst; or
- SC-400: Microsoft Information Protection Administrator; and, also
- AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
- ACP-120 Jira Administration for Cloud Certification
Required: PMP (PMI) | ITIL v4
Proci+ | CSAM
Travel: 40%
Jira ITSM Help Desk II
Posted 7 days ago
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Job Description
About the job Jira ITSM Help Desk II
JIRA IT Help Desk - ACP120+
ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.
As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.
ITC CORE VALUES
- Be Open: Be accessible, candid, collaborative and transparent in the work we do.
- Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
- Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
- Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
- Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.
- Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
- Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
- Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
- Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
- Serve as the liaison between team members, client management, and company management.
- Develop processes and documentation for help desk procedures.
- Evaluate user satisfaction and service delivery processes to identify areas of improvement.
- Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
- Prepare reports on help desk metrics and present them to management to inform business decisions.
- Perform other duties as assigned.
- Experience leading teams of technical IT staff
- Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
- Knowledge of IT hardware and software troubleshooting
- Knowledge of End user hardware software and operating systems
- Knowledge of industry standards surrounding help desk reporting
- Ability to analyze data and communicate metrics related to help desk
- Ability to communicate effectively in written and oral communications
- Ability to manage time and effectively delegate tickets based on priorities
- AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
- AZ-801: Configuring Windows Server Hybrid Advanced Services.
- AZ-500: Microsoft Azure Security Technologies; and,
- SC-200: Microsoft Security Operations Analyst; or
- SC-400: Microsoft Information Protection Administrator; and, also
- AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
- ACP-120 Jira Administration for Cloud Certification
Required: PMP (PMI) | ITIL v4
Proci+ | CSAM
Travel: 40%
IT Help Desk Specialist - West Palm Beach
Posted today
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Job Description
The function of the IT Help Desk Support Specialist is to provide first level support to the organizations users via phone and Email, as well as adding, updating and monitoring Help Desk tickets utilizing the Help Desk system. This is a support posit Help Desk, Help, IT, Support Specialist, Specialist, Retail, Healthcare
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