27 Help Desk jobs in Savannah

*Work with Progression, Inc. get your application bumped to the front of the line*

Help Desk Tier II&III (FSR)
Ft. Stewart, GA

MUST:
TS/SCI Clearance
11+ years of professional experience required
5+ years of experience of IT support of operations within DOD / Intelligence
5+ years of training analyst in a classroom setting
1+ years of Gotham (required)
1+ years Gaia or Foundry experience is a plus
Knowledge of: HTML, Ruby, Python and/or Java
Knowledge of Hardware, networks, and server administration
Strong knowledge of Excel
Military/Special Operations experience is a plus

DUTIES:
Serve as an FSR Analyst
Work side-by-side with analysts to train and mentor users
Troubleshoot technical issues and develop new use cases
Solve unique and challenging problems
Embed with high-impact units to understand their operational and technical needs
Help facilitate collaboration across a global enterprise
Provide desk-side training to analysts
Train analysts/operators in a classroom and operational setting
Staff the Help Desk
Respond to user requests and work with the engineering team to troubleshoot issues
Provide feedback to the engineering team about product
Answer questions from senior leaders

*Progression Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.* #INDPRO #ZR

Description & Requirements

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20

IT Service Desk Leader

Department: Information Technology

At Daniel Defense Only the Best Build the Best

Daniel Defense engineers and manufactures the world's finest weapon systems and accessories. Our mission to honor God and defend Freedom is accomplished by serving customers and providing top quality solutions to our military, law enforcement and civilians that are seeking premium firearms for home defense, hunting, and sport shooting.

As a Service Desk Leader , you will drive the evolution of the IT support experience by overseeing the daily operations of the service desk team. Your leadership will be instrumental in creating a high-performance, customer-focused culture that prioritizes innovation, efficiency, and accountability. Acting as a critical liaison between end users and IT support staff, you will lead initiatives to modernize incident response, optimize ticket workflows, and elevate service delivery through data-driven performance management. In this role, you will mentor team members, resolve complex escalations, and contribute strategic insight to shape a scalable and enterprise-class service desk.

Essential Functions:

Leadership

• Responsible for demonstrating commitment to and leadership of environmental health and safety principles, policies and procedures.
• Provide leadership, guidance, and coaching to service desk staff.
• Conduct regular performance reviews, provide feedback, and support staff development.
• Schedule shifts and ensure adequate coverage for 24/7 support.
• Foster a culture of continuous improvement, ownership, and professional growth.
• Participate in IT planning and decision-making by identifying recurring issues and improvement opportunities.
• Administer service desk tools and platforms.
• Participates in the company's efforts to continuously improve Safety, 6S, Quality, Delivery and Productivity.
• Expected to be a contributor to the company standards on high integrity, safety, fair and equitable treatment and a positive work environment
• Other responsibilities as deemed appropriate or necessary by management.

Service Desk Operations

• Triage, assign, prioritize, and escalate tickets to maintain service level agreements (SLAs).
• Monitor ticketing system (e.g., InvGate, ServiceNow, Jira Service Desk) to ensure SLAs and KPIs are met.
• Provide hands-on support for escalated or critical issues.
• Act as a point of escalation for complex or high-impact support issues.
• Coordinate with third-party vendors for support or hardware/software provisioning.

Continuous Improvement

• Develop, document, and maintain ITIL-based procedures and workflows.
• Analyze trends and recurring issues; implement solutions to reduce ticket volume.
• Analyze service desk metrics from the ticket system to generate actionable performance reports that drive continuous improvement and strategic decision-making.
• Recommend and implement automation to increase efficiency.
• Collaborate with other IT teams to ensure seamless issue resolution and service delivery.
• Maintain and improve IT support processes and workflows.
• Maintain the IT knowledge base and ensure the availability of accurate, up-to-date documentation.

Customer Service & Communication

• Ensure a high level of customer satisfaction through timely and effective communication.
• Proactively communicate with end users to set expectations, provide status updates, and ensure transparent resolution timelines.
• Conduct regular training sessions to improve team technical skills and customer service.
• Act as a point of contact for user feedback and service desk escalations.
• Champion a service-oriented mindset by integrating user feedback into continuous improvement initiatives and aligning support strategies with business needs.
• Collaborate with stakeholders across departments to understand evolving user expectations and tailor support experiences that exceed them.

Knowledge, Skills and Abilities:

Required

• Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent combination of education and experience to effectively perform the essential functions of the job.
• 5+ years of IT support experience, with 2+ in a supervisory or lead role.
• Strong working knowledge of ticketing systems and ITIL frameworks.
• Experience with Microsoft 365, Active Directory, endpoint management, and remote support tools.
• Excellent communication and customer service skills.

Preferred

• ITIL Foundation Certification
• CompTIA A+/Network +/ Microsoft Certified: Modern Desktop Administrator
• Experience supporting enterprise manufacturing environments of 300+ users.
• Ability to travel 10-15% of the time.
• Demonstrated ability to recognize and work with our Permission to Play Values.

Physical Requirements:

• Must be able to lift and carry awkward items weighing up to 50 pounds.
• Requires intermittent standing, walking, sitting and bending throughout the work day.
• Must be able to work in a manufacturing environment, to include working in and around machinery, exposure to noise and chemicals, lights/lasers, etc.
• Must be able to wear appropriate Personal Protection Equipment as required by your position and/or Company policy.

Daniel Defense is an EOE AA M/F/Vet/Disability employer and promotes a "Drug Free Workplace".

Note: The statements above are intended to describe the general nature and level of work being performed by those assigned to the job. This list is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in this job. Responsibilities are subject to change at the discretion of the employer and do not establish a contract of employment - Daniel Defense is an at will employer.

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The Service Desk Support Representative, with guidance, assists the Support Desk Supervisor in ensuring all Facilities, IT, Third Party Vendors, and customer service requests are triaged, dispatched, and acted upon within the service level agreement standards. The ideal team member can handle multiple service requests simultaneously and prioritize to provide the fastest resolution to the end customer. Problem-solving skills as well as customer service skills are required to ensure a quick response time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

• Answer incoming incidents, via phone calls, Service-Now, and e-mail.
• Under general supervision, troubleshoot, diagnose, and resolve basic to moderately complex technical, maintenance, and operational problems
• Effectively organize and present information to subject matter experts when necessary.
• Utilize the tools and systems provided to complete assigned responsibilities
• Attain a general knowledge of all aspects of the Parker’s Organization to provide support and troubleshooting to any of our stores, office personnel, and customers.
• Understanding of troubleshooting approaches, tools, and techniques, and ability to anticipate, recognize, and resolve (maintenance, technical, or operational) problems

Knowledge, Skills, and Abilities:

• Excellent written and oral communication skills
• Very strong general troubleshooting and customer service skills
• Proven ability to work independently as well as part of a diverse team
• Have a general understanding of the convenience store industry
• Demonstrated technical skills needed to adapt to rapidly changing technology
• Ability to quickly analyze and troubleshoot problems on minimal data
• Be able to work in a diverse and fast-paced environment
• Be able to multitask efficiently

EDUCATION AND REQUIREMENTS

Required:

• 1-3 years experience in a Customer Service environment
• High School Diploma/GED, Technical Certification or equivalent experience
• Flexibility to work after hours and/or on-call rotations as needed
• Technically competent and a strong ability to multi-task

Preferred:

• 1-3 years experience in Convenience/Retail Operations

TRAVEL

• Occasional travel required, primarily local. Some overnight travel required. (<25%)

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer

Parker’s Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker’s does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Overview

Are you ready to roll up your sleeves and be the heart of your store? Our Sales Associates do more than just run a register - they keep our stores clean, inviting, and running smoothly for every customer who walks in.

We're looking for reliable, hard-working team members who take pride in doing the tough stuff - like keeping bathrooms spotless, the parking lot and pump area free of trash, and making sure every part of the store is clean and safe. If you don't mind getting your hands a little dirty and you enjoy helping people, this could be the role for you!

Responsibilities

What You'll Do

• Greet every customer with a smile and run the register with accuracy and speed
  
• Become an expert in lottery, cigarette, and alcohol sales - ensuring compliance with all age verification and legal requirements
  
• Offer friendly service and upsell customers when possible to increase sales
  
• Keep the inside and outside of the store clean and safe, including:
  
  • Deep cleaning high-use restrooms
    
  • Wiping down and sanitizing gas pumps (nozzles, screens, water buckets)
    
  • Picking up litter and trash from the floor and lot area
    
  • Taking out the trash to the dumpster in all kinds of weather
    
• Stock shelves, coolers, and displays to keep merchandise looking fresh and full
  
• Maintain a clean and organized store - sweep, mop, clean windows, and maintain entryways
  
• Willingly cross-train in other departments, including deli, as needed
  
• Follow all safety procedures and company policies
  
• Be a team player and step in to help wherever needed
  

Perks & Benefits

• Free soda or coffee while working
  
• Weekly pay
  
• Flexible schedules - full-time and part-time available
  
• 401(k)
  
• Opportunities for advancement - we promote from within!
  
• Pay Rate:

Qualifications

• Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
• Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
• Willingness: Be prepared to work hard and stay on your feet for most of your shift. Comfortable working indoors and outdoors in all weather conditions
• Communication Skills: Ability to read, write, speak, and understand English effectively.
• Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
• Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
• Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
• Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
• Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
• Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
• Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.
• Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!

Benefits: For information on benefits offered, please click on the hyperlink below.

Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify



It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

GPM Investments, LLC maintains a drug-free workplace

GPM Investments, LLC maintains a drug-free workplace

Required Preferred Job Industries

• Retail

Overview

Are you ready to roll up your sleeves and be the heart of your store? Our Sales Associates do more than just run a register - they keep our stores clean, inviting, and running smoothly for every customer who walks in.

We're looking for reliable, hard-working team members who take pride in doing the tough stuff - like keeping bathrooms spotless, the parking lot and pump area free of trash, and making sure every part of the store is clean and safe. If you don't mind getting your hands a little dirty and you enjoy helping people, this could be the role for you!

Responsibilities

What You'll Do
*
Greet every customer with a smile and run the register with accuracy and speed

*
Become an expert in lottery, cigarette, and alcohol sales - ensuring compliance with all age verification and legal requirements

*
Offer friendly service and upsell customers when possible to increase sales

*
Keep the inside and outside of the store clean and safe, including:

*
Deep cleaning high-use restrooms

*
Wiping down and sanitizing gas pumps (nozzles, screens, water buckets)

*
Picking up litter and trash from the floor and lot area

*
Taking out the trash to the dumpster in all kinds of weather

*
Stock shelves, coolers, and displays to keep merchandise looking fresh and full

*
Maintain a clean and organized store - sweep, mop, clean windows, and maintain entryways

*
Willingly cross-train in other departments, including deli, as needed

*
Follow all safety procedures and company policies

*
Be a team player and step in to help wherever needed

Perks & Benefits
*
Free soda or coffee while working

*
Weekly pay

*
Flexible schedules - full-time and part-time available

*
401(k)

*
Opportunities for advancement - we promote from within!

* Pay Rate:

Qualifications

* Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
* Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
* Willingness: Be prepared to work hard and stay on your feet for most of your shift. Comfortable working indoors and outdoors in all weather conditions
* Communication Skills: Ability to read, write, speak, and understand English effectively.
* Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
* Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
* Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
* Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
* Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
* Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
* Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.
* Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!

Benefits: For information on benefits offered, please click on the hyperlink below.

Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify



It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

GPM Investments, LLC maintains a drug-free workplace

GPM Investments, LLC maintains a drug-free workplace

Required

Preferred

Job Industries
* Retail

Overview

Are you ready to roll up your sleeves and be the heart of your store? Our Sales Associates do more than just run a register - they keep our stores clean, inviting, and running smoothly for every customer who walks in.

We're looking for reliable, hard-working team members who take pride in doing the tough stuff - like keeping bathrooms spotless, the parking lot and pump area free of trash, and making sure every part of the store is clean and safe. If you don't mind getting your hands a little dirty and you enjoy helping people, this could be the role for you!

Responsibilities

What You'll Do
*
Greet every customer with a smile and run the register with accuracy and speed

*
Become an expert in lottery, cigarette, and alcohol sales - ensuring compliance with all age verification and legal requirements

*
Offer friendly service and upsell customers when possible to increase sales

*
Keep the inside and outside of the store clean and safe, including:

*
Deep cleaning high-use restrooms

*
Wiping down and sanitizing gas pumps (nozzles, screens, water buckets)

*
Picking up litter and trash from the floor and lot area

*
Taking out the trash to the dumpster in all kinds of weather

*
Stock shelves, coolers, and displays to keep merchandise looking fresh and full

*
Maintain a clean and organized store - sweep, mop, clean windows, and maintain entryways

*
Willingly cross-train in other departments, including deli, as needed

*
Follow all safety procedures and company policies

*
Be a team player and step in to help wherever needed

Perks & Benefits
*
Free soda or coffee while working

*
Weekly pay

*
Flexible schedules - full-time and part-time available

*
401(k)

*
Opportunities for advancement - we promote from within!

* Pay Rate: $11.25/HR

Qualifications

* Age Requirement: Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
* Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
* Willingness: Be prepared to work hard and stay on your feet for most of your shift. Comfortable working indoors and outdoors in all weather conditions
* Communication Skills: Ability to read, write, speak, and understand English effectively.
* Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
* Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
* Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
* Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
* Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
* Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
* Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.
* Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!

Benefits: For information on benefits offered, please click on the hyperlink below.

Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify



It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

GPM Investments, LLC maintains a drug-free workplace

GPM Investments, LLC maintains a drug-free workplace

Required

Preferred

Job Industries
* Retail