CUSTOMER SERVICE REPRESENTATIVE
Posted 14 days ago
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Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes:
- Plexiglass guards at cash registers.
- Associates conduct home health screenings two hours prior to their shift.
- Managers conduct in-store health screenings of each associate prior to shift.
- Cleaning protocols that include hand sanitizer and supplies to clean throughout the day.
- Social Distancing by maintaining at least six feet between yourself and shoppers.
- Face masks and gloves for Associates to wear during their shifts.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
Lead Help Desk Analyst
Posted 14 days ago
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Job Description
Responsibilities:
- Guide and mentor Desktop Support team members to enhance their technical skills and overall performance.
- Respond to and resolve user-reported issues, requests, and escalated support tickets in a timely manner.
- Serve as the primary escalation point for complex technical problems encountered by team members.
- Manage and execute projects within the scope of the Desktop Support team's responsibilities.
- Provide technical assistance for desktop hardware and software to users in-office, remote, and home-based settings.
- Diagnose and troubleshoot application issues, including viruses, hard disk diagnostics, file repair, and data encryption.
- Collaborate with external technology vendors and consultants to address support needs.
- Maintain accurate documentation of issue resolutions, ensuring clarity and detail for future reference.
- Track and resolve security incidents, ensuring compliance with organizational standards.
- Manage inventory assignments for employees using the inventory program to maintain accountability. Requirements - Associate's degree in Information Technology or equivalent education/experience.
- CompTIA A+ certification is required.
- At least five (5) years of experience in a Help Desk role, with demonstrated leadership and technical proficiency.
- Expertise in Windows and Apple desktop environments, with the ability to mentor others on complex issues.
- Strong knowledge of Active Directory, computer hardware, and Apple devices.
- Experience with deployments and troubleshooting of Mac computers and Microsoft systems.
- Ability to manage multiple projects and support activities effectively.
- Excellent problem-solving and communication skills to work collaboratively with team members and external partners. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk IT Specialist - Tier 1
Posted 26 days ago
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Job Description
The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.
This is a remote position.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.
- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.
- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.
- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.
- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.
- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.
- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.
- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.
- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.
- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.
- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.
- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.
- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.
- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.
- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.
- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.
- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.
- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.
- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.
- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.
- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.
- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 1+ years of work experience required.
- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.
- Proficiency in using the ServiceNow platform for IT service management and ticketing.
- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.
- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.
- Effective communication skills with the ability to convey technical information clearly to nontechnical users.
- Customer-focused approach with a commitment to delivering high-quality IT support services.
- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
- Working Conditions:
- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.
-Contingent upon Individual's ability to obtain security clearance and approval of badging.
#techjobs #clearance
Minimum Requirements
TCS146, T2, Band 5
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
45,000.00
Maximum Salary
$
60,000.00
Help Desk Engineer (Access Control / Video Surveillance)
Posted 9 days ago
Job Viewed
Job Description
We're seeking a skilled and solutions-oriented Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional technical support to our clients, resolving complex issues, and contributing to the success of customer projects.
Key Responsibilities:
+ Manage support tickets from initiation through resolution, ensuring compliance with service-level agreements (SLAs) and delivering timely, accurate results.
+ Provide technical support through phone, email, and ticketing systems, including answering inbound calls via Interactive Voice Response (IVR) systems when needed.
+ Collaborate on customer projects, including system deployments, upgrades, and migrations, while ensuring organizational goals are met.
+ Diagnose and troubleshoot the following systems:
+ Access Control Systems: Support both on-premises and cloud-based solutions.
+ Video Surveillance Systems: Address issues with both on-premises and cloud-enabled configurations.
+ VoIP Phone Systems: Troubleshoot platforms such as Mitel, Zoom, and Avaya across on-premises and cloud-based setups.
+ Data Networking: Maintain and support switches, routers, and structured cabling solutions.
+ Wireless Networking: Configure secure wireless networks and address connectivity issues.
+ Paging Systems, Bell, and Clock Controllers: Handle installation, maintenance, and problem resolution.
+ Firewall and Network Security: Configure and support perimeter security devices to enhance network safety.
+ Collaborate with internal teams to document, escalate, and resolve complex technical issues effectively.
+ Maintain accurate and up-to-date documentation for customer environments and support processes.
Requirements
Qualifications:
+ Proven experience in technical support or a similar IT role.
+ Strong troubleshooting skills and familiarity with the systems and technologies listed above.
+ Exceptional communication skills, with the ability to explain complex technical information to non-technical audiences.
+ Highly organized with the ability to manage multiple priorities while meeting deadlines.
+ A commitment to providing excellent customer service and exceeding expectations.
Why Join Us?
We offer a collaborative environment where innovation and customer satisfaction drive our success. You'll have the opportunity to work with cutting-edge technologies, grow your skills, and make a meaningful impact on our customers.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Technical Support Administrator
Posted today
Job Viewed
Job Description
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1176508
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#LI-REMOTE
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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