56 Customer Support jobs in Bridgeport
Costco - Customer Service Associates/Cashier
Posted 12 days ago
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Entry-Level Client Support Associate
Posted today
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Are you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? Join our team as an Entry-Level Client Support Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success. Entry-Level Client Support Associate Responsibilities: Serve as the first point of contact for our customers, delivering exceptional service and support Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience. Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers. Build rapport and maintain relationships with customers, understanding their needs and preferences Collaborate with other team members to meet or exceed sales targets, actively participating in sales initiatives and promotions. Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales. Learn to process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
CLIENT TECHNICAL SUPPORT ADVISOR
Posted 1 day ago
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Job DescriptionJob Description
Objectives of this Role
Drive customer loyalty and sales by delivering exceptional on-demand technical support
Meet and exceed customer expectations for first-time fit and turn-around time by providing
timely technical expertise to internal teams and collaborating with customers
Minimize remakes and related customer impact by evaluating root cause of issues, advising on
solutions and recommending corrective actions
Improve customer satisfaction by driving consistent quality improvements through the
implementation and management of standard QC operating procedures
Daily and Monthly Responsibilities
Address incoming technical questions, requests and consultation needs (analog and digital)
Proactively communicate with dental practices to develop solutions for technical case questions
(analog and digital)
Meet daily targets for call wait time, email response time and on-hold list management
Clearly and thoroughly document case notes from customer conversations to guide production
Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality
standards, client requests and company expectations are met
Collect, maintain, and communicate quality metrics for domestic, international, and outsourced
manufacturing teams to resolve quality defects
Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance
issues to ensure proper feedback, client follow-up, and continuous improvement
of lab practices
Verify cases consist of correct product(s) listed, have the necessary items to proceed and are
scheduled properly to ensure production success
Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator
Develop and maintain complete and up-to-date records
Develop a close working relationship with customer experience, manufacturing, operations and
sales staff to effectively perform job responsibilities
Skills and Qualifications
High School Diploma or equivalent
Knowledge of dental anatomy
High-level customer service skills
Excellent listening, communication, and organizational skills
Experience in a similar field
Qualifications
CDT in dental technology
Experience managing a large client base
Knowledge of quality assurance methods and procedures
Ability to manage multiple tasks
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