135 Customer Support jobs in Sanford

Overview Job Purpose We seek a talented, creative and technical individual to join our team of customer support engineers at ICE Clear Credit. You will be responsible for partnering with ICE Clear Credit and ICE Link customers to provide operational process, system interface training, onboarding and trouble-shooting across CDS and U.S. Treasury clearing and post-trade processing services. This will involve analyzing complex cases and measuring them against expected system behavior to provide customers with case resolution. You will act as a primary escalation point for internal production support queries and will work closely with service delivery, systems operations and account management teams. You will be expected to participate in the design, implementation and testing of new products and services, and service enhancements, providing input based on your knowledge of customer needs and existing system and process challenges. Responsibilities Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity Issue Handling: Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision Documentation: Clearly track/update cases with detailed statuses and resolutions; maintain knowledge store of common issues/solutions/troubleshooting steps, etc. Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA Knowledge and Experience Bachelor’s degree or equivalent 5+ years relevant industry experience Rigorous troubleshooting techniques plus the willingness to convey technical details clearly and politely Excellent communication skills; good written English and demonstrable experience in writing clear/concise documentation Ability to independently learn nuances of a complex, multifaceted system with minimal supervision Effective use SQL as an analytical tool Work experience in a Software Development role is preferred, especially developing large scale enterprise applications using Java Experience in modern messaging protocols such as IBM MQ, JMS, Kafka, etc. is preferred Experience using database development concepts (SQL, PL/SQL, views, etc.) is preferred Experience in Object-Oriented Programming (Java/C++), XML, FIX, FpML, Python, JavaScript/TypeScript and Unix shell scripting is preferred Experience setting and supporting conformance testing preferred Must be able to multi-task, prioritize and escalate when appropriate Previous IT Support experience preferred Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. #LI-SF1 #J-18808-Ljbffr

TMS Support Concierge - No Healthcare Experience RequiredWho We Are:We're top-tier concierge medicine obsessed with giving our patients the best care in the game. We're looking for a TMS (Transcranial Magnetic Stimulation) Technician to join our crew and help our patients crush their mental health goals. The only experience needed is EXCELLENT customer service and we'll train you on the rest.What's the job?You'll work 1:1 with patients, running our high-tech TMS machine to deliver next-level therapy. You will collaborate with the patient's provider to own positive outcomes for the patient. Your job is to make patients feel supported and hopeful during their sessions while keeping things pro. It's all about driving real results and better patient outcomes.What You'll Do:Operate the TMS machine like a boss, following clinical protocols.Chat with patients, keep their spirits up.Stay sharp and professional in our upscale office.Learn how to engage them in activities that heal their brain.Team up with our squad to make sure patients are thriving.What You Need:2+ years in a legit customer service environment. (Full time experience is required)Mad interpersonal skills-warm, calm, and always professional.Gotta stay steady and focused, even on tough days.100% committed to patient privacy and keeping things confidential.No political activism or anything that could mess with our neutral patient vibe.Ready to ace a background check and bring strong references.Who We Want:People who are all about helping patients win at mental health with a polished, pro attitude that fits our high-end practice. You're here to make a difference, not drama.Who We Don't Want:No shade, but if you've got unprofessional experience, personal struggles that could affect patient care, or you're not in it for the long haul, this isn't your spot. As a team we put patients first!Why You'll Love It:Come embrace the vibes of a cutting-edge office with a tight-knit team.Grow your skills in a place that's all about excellence.Help patients see real progress with game-changing treatment.How to Slide In:Drop your resume and a quick note about why you're a fit along with it, or email (email protected). Only the real ones will get a callback.We're All About Fairness:Everyone gets a fair shot, no matter your race, gender, religion, disability, veteran status, or anything else protected by law.Heads-up: This job needs you to bring your A-game with emotional maturity and professionalism. If that's not you, keep it moving.

Job Description

Technical Customer Support Analyst

Location: On-site position based in Orlando, FL or Columbia, MD

This is a full-time, shift-based role, with shifts assigned based on workforce needs at the time of hire. Your work schedule will likely include weekends and holidays, and shifts may occur at any time within a 24-hour period.

No visa sponsorship is available for this position.

Overview

Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!

Oracle is a technology leader that's changing how the world does business. We're looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!

We are looking for Customer Support Administrators to own Tier 1 Technical Support. You'll be supporting enterprise Oracle applications, and the fixing is not so much resetting passwords and deploying laptops, but rather learning a proprietary application front-to-back and doing things like running SQL queries to solve issues, investigating network problems ("your side? Our side? Let me dig into this for you."), and helping users navigate bugs, outages, and any other issue they may have.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and solving for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.

Some of what we do:

• Be the first line of telephone contact for our customer base - You are the face of Oracle Support

• Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear

• Provide first line application support for a wide range of product or systems related service requests

• Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines

• Analyze, fix and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team lead to reassign to the appropriate resource or group

• Take ownership of service requests and supervise through to resolution - this includes service requests passed to other teams or external partners

• Maintain good relationships with customers, collaborating closely with customers during the incident process to ensure that they are kept informed of progress

• Contribute to Knowledge by actively commenting and providing feedback on KM articles.

• May reproduce technical issues that customers report in a test environment in order to fix & resolve

• Carry out other duties as reasonably requested by your line manager

We love to see:

• Experience using MICROS/Simphony Point of Sale (POS) or OPERA Property Management System (PMS)

• Some professional IT experience

• A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.

• Preference for fix and solving problems rather than "plug-and-play" solutions

• Network+, CompTIA A+, Cisco, or related certifications are a big plus

• SQL knowledge comes in handy on the job

We like to see:

• Experience in the Hotel/Hospitality or Food & Beverage industry

• Customer Focus - the ability to empathize with customers to deliver excellent customer service

• Solid attention to detail and accuracy

• Good interpersonal skills and a great teammate - able to work as part of multi-disciplinary teams

• Excellent verbal and written communication skills

What we offer:

In addition to a benefits package that includes life and disability insurance, health and dental options, GRRSP with match and an employee stock purchase plan:

• Agile, friendly, collaborative environment backed by a strong enterprise

• Continuous career development: we actively encourage and celebrate internal promotions

• High-impact learning culture: free access to online learning platforms and regular in-house training sessions and tech talks

• A vast variety of volunteer opportunities through Oracle Giving

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $19.23 to $8.32 per hour; from: 40,000 to 79,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.