331 Customer Support jobs in New Haven

Job Title: Volunteer Recruitment Support
Location: New Haven, CT- Training 4-6 wks onsite
Position is mainly remote, unless there is a mandatory meeting or additional training.
Hours: Must be flexible, shifts are between the hours of 7:30 am- 6:30 pm Mon- Fri Sat: As needed per level of recruitment activity. Would be given advance notice if Saturday work is needed.
Type: Contract 18 Months
Overview
Volunteer Recruitment Support is responsible for registering new and current clinical research participants and conducting a series of pre-screening procedures to determine eligibility and enroll them for clinical studies. Volunteer Recruitment Support executes recruitment strategies and acts in compliance with regulatory requirements related to the protection of all participants confidential data. Additional responsibilities may include serving as preceptor for new staff in training and participating in projects within the department related to participant outreach, metrics, and database optimization.
Responsibilities
- Maintains first contact with potential participants and informs them about clinical research and available study opportunities
- Communicates protocol requirements, study procedures, stipend information, and PCRU policies to potential participants in a prompt and professional manner
- Assesses participants qualifications for participation in a study based on information gathered during the intake in accordance with study protocol inclusion/exclusion criteria and medical guidance
- Maintains source documentation, accuracy, accessibility, and confidentiality of participant records and reports
- Communicates with participants via text messaging, emailing, and other methods in compliance with regulatory requirements for study related recruitment, follow up, soliciting updated information and regular database clean up
- Schedules study screenings and cohorts/groups for dosing according to established timelines and manages appointments
- Performs database cleanup activities and other recruitment and targeted outreach projects
- May train and mentors new staff members, may cross-functional responsibilities within the recruitment department, such as participant payments, marketing, website development, and social media
Requirements
- Minimum of 3 years' experience in a clinical setting (research or healthcare)
- Minimum of 1 year experience in clinical research recruitment
- Health care practice experience with valid license (RN, LPN)
-Medical Terminology
-Ability to multi-task within multiple systems/data bases
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #568-Clinical
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.