33 Customer Support jobs in Colorado Springs

Customer Success Specialist (North America) As a Customer Success Specialist at Upbound, you will be the first point of contact for customers using our universal cloud platform. You'll play a crucial role in ensuring customer satisfaction by providing timely and effective support for technical issues, questions, and service requests. In this role, you will: Serve as the first line of support for Upbound platform users, handle initial customer inquiries through various channels (email, chat, ticket system) Triage and categorize incoming support tickets according to priority and complexity Troubleshoot and resolve basic to moderate technical issues related to the Upbound platform Escalate complex technical issues to Engineering and Solutions support teams with proper documentation and context Maintain accurate records of all customer interactions and support tickets Create and update knowledge base articles based on common customer inquiries Monitor system status and alert relevant teams of any potential issues Assist customers with account management, access issues, and basic configuration questions Participate on an on-call rotation You’re a good fit if you have: 1-3 years of customer success or technical support experience in a SaaS or cloud platform environment Understanding of cloud computing and infrastructure management concepts Provided technical support in and around cloud platforms and IaC products and tools Experience with GitHub Issues Experience with ticket management systems and support tools Strong written and verbal communication skills in English Ability to explain technical concepts to users of varying technical backgrounds Deeply curious and analytical with strong troubleshooting and problem-solving skills Customer-service oriented mindset with strong interpersonal skills It’s a plus if you have: Previous experience with Upbound and/or Crossplane Container orchestration, specifically Kubernetes experience Familiarity with unix-like shells and command-line interfaces Basic scripting skills (Python, Bash, or similar) Startup experience #J-18808-Ljbffr

• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
• Must have working knowledge of MS DOS, Win311, WinNT, Win XP, WinVista as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as required.

• To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
• To generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Provision of feedback enabling the pro-active identification of product and business process improvements.
• Timely completion of all field reports.
• Other duties as required.

• Must be able to travel 80-90% to support the customer base as required.
• Lift 50 lbs. overhead occasionally
• Lifting 50 lbs. frequently
• Bend from the waist
• Lift items overhead safely
• Work on hands and knees or on their back while servicing equipment
• Be able to bend and twist to gain access to service the equipment
• Read and interpret schematics
• Read and interpret signs, placards and manuals
• View the full color spectrum
• Be able to work standing at the system in up to 2-hour intervals
• Be able to perform a system chamber clean which requires the following
  • Remove all chamber components such as turbo pump, source parts, and electrode
  • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
  • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed "A Players" who already align with the company's core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Position Overview:

Provide support to our government customers on Peterson Space Force Base.

Primary Duties

• Resolve desktop, laptop, peripherals, cell phone, and -related issues for our customers. Work requires supporting both classified and unclassified networks.
• Track computer inventory as components are transitioned in and out of the maintenance area.
• Document Lesson Learned and operational continuity.
• Image computers with the latest Standard Desktop Configuration (SDC).
• Capture and present metrics of work ongoing and completed.
• To assist customers with learning new capabilities, one-on-one support with clients and/or group support sessions may be required.
• Account management will be conducted for CSL duties.
• The position is subject to cross-utilization with related contract positions. This ensures continuity in several support areas.
• Responsible for staying current on the latest hardware and software our customers use.
• Configuring and Optimizing Windows Operating systems to ensure access to internal and external resources are available.
• Assists with network account setup for NIPRNet and SIPRNet, DD forms 2875, and information on provisioning/de-provisioning accounts, including assistance with Rules of Behavior Agreements.
• Gather initial Classified Messaging Incidents (CMI) info.

Required Competencies:

• Strong knowledge of computer system repair and maintenance.
• Can rapidly identify and troubleshoot problems with SharePoint, TMT, and other collaboration tools.
• Excellent communication skills with the ability to effectively communicate technical issues and status with all levels of military and civilian personnel within USSF.
• Ability to cross-matrix and support personnel in our tiered services structure.
• Desired experiencewith iPhone configurations and troubleshooting computer peripherals.

Education/Certifications:

• Bachelor's degree in computer science, computer systems analysis, or a related field with 4+ years of experience.
  • Additional relevant experience may be substituted for the bachelor's degree requirement (e.g., an associate degree and 6+ years' experience or a high school diploma and 7+ years' experience).
• DoD 8570 IAT Level II Certification with CompTIA Security+ CE (required)
• A+ Certificate (desired).

Clearance Requirements:

• Active Secret Clearance is required to be considered for the position.
• Must be a US Citizen.

Starting salary range:

• Up to $68,000 annually, depending on experience

Citizant offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Position Overview:

Provide support to our government customers on Peterson Space Force Base.

Primary Duties

• Resolve desktop, laptop, peripherals, cell phone, and -related issues for our customers. Work requires supporting both classified and unclassified networks.
• Track computer inventory as components are transitioned in and out of the maintenance area.
• Document Lesson Learned and operational continuity.
• Image computers with the latest Standard Desktop Configuration (SDC).
• Capture and present metrics of work ongoing and completed.
• To assist customers with learning new capabilities, one-on-one support with clients and/or group support sessions may be required.  
• Account management will be conducted for CSL duties.
• The position is subject to cross-utilization with related contract positions. This ensures continuity in several support areas.
• Responsible for staying current on the latest hardware and software our customers use.
• Configuring and Optimizing Windows Operating systems to ensure access to internal and external resources are available.  
• Assists with network account setup for NIPRNet and SIPRNet, DD forms 2875, and information on provisioning/de-provisioning accounts, including assistance with Rules of Behavior Agreements.
• Gather initial Classified Messaging Incidents (CMI) info.

Required Competencies: 

• Strong knowledge of computer system repair and maintenance.
• Can rapidly identify and troubleshoot problems with SharePoint, TMT, and other collaboration tools.
• Excellent communication skills with the ability to effectively communicate technical issues and status with all levels of military and civilian personnel within USSF.
• Ability to cross-matrix and support personnel in our tiered services structure.
• Desired experience with iPhone configurations and troubleshooting computer peripherals.

Education/Certifications:

• Bachelor’s degree in computer science, computer systems analysis, or a related field with 4+ years of experience.
  • Additional relevant experience may be substituted for the bachelor’s degree requirement (e.g., an associate degree and 6+ years’ experience or a high school diploma and 7+ years’ experience).
• DoD 8570 IAT Level II Certification with CompTIA Security+ CE (required)
• A+ Certificate (desired).

Clearance Requirements: 

• Active Secret Clearance is required to be considered for the position.
• Must be a US Citizen.

Starting salary range: 

• Up to $68,000 annually, depending on experience

Citizant offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) 
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. 

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.