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Job Summary: We are seeking dedicated and customer-focused individuals to join our Inbound Call Center team. As an Inbound Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries, concerns, and issues promptly and professionally. You will play a crucial role in maintaining customer satisfaction and building strong relationships with our clients.

• Answer incoming calls from customers and assist with a wide range of inquiries, including product information, account management, billing, and technical support.
• Actively listen to customers' concerns and provide accurate information, solutions, or guidance to resolve their issues effectively.
• Maintain a high level of professionalism and empathy while interacting with customers to ensure a positive experience.
• Record and document customer interactions, transactions, and inquiries accurately in the company's database or CRM system.
• Collaborate with other team members and departments to escalate and resolve complex customer issues promptly.
• Stay up-to-date with product knowledge, policies, and procedures to provide accurate information to customers.
• Upsell or cross-sell products and services when appropriate and in line with company goals.
• Meet and exceed individual and team performance targets, including call quality, average handling time, and customer satisfaction metrics.
• Participate in ongoing training and coaching sessions to enhance your skills and knowledge.
• Handle irate or difficult customers with professionalism and find solutions to their problems.
• Adhere to all company policies, including privacy and security guidelines, and ensure customer data is handled confidentially.

• High school diploma or equivalent; some college education preferred.
• Previous customer service or call center experience is a plus but not mandatory.
• Excellent communication skills, both verbal and written, with a clear and pleasant telephone manner.
• Strong active listening skills and the ability to empathize with customers.
• Proficiency in using computer systems and familiarity with CRM software or call center tools is advantageous.
• Problem-solving skills and the ability to think on your feet to provide quick and effective solutions.
• Demonstrated patience and composure, especially when dealing with challenging customers.
• Flexibility to work in shifts, including evenings, weekends, and holidays as required.
• A commitment to maintaining a positive attitude and providing outstanding customer service in every interaction.
• Team-oriented mindset and the ability to work collaboratively with colleagues and supervisors.

We are looking for a performance-driven Customer Success Manager to join our SaaS sales team. The primary focus of this role is customer acquisition and retention. You will reach out to potential customers via various platforms and use your product knowledge to increase sales and encourage product renewals. By showing customers how to utilize our software products to meet their small business needs, you will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team's success.

• Reach out to customers via social media, email, or in person
• Explain to potential customers how they can utilize our products to meet their business needs
• Perform customer onboardings
• Encourage product renewals
• Provide training materials and answer customer questions
• Collect feedback in order to increase our success
• Stay up to date on our promotional products and those of our competitors

• High school diploma or GED certificate
• Bachelor's degree in a relevant field is a plus
• Experience in account management or in a similar customer-facing role
• Familiar with customer success metrics and key performance indicators (KPIs)
• Knowledgeable about our product specifications
• Communication skills

Calabria Shipping Agency located in ITALY across the E.U. UK & US Including the United States. The company is offering a Part Time job/long term contract seeking several part time/ full time ACCOUNTANT/FINANCE REPRESENTATIVE .We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. The company is requesting for RESUME from you and need your 100% honest and faithfulness. Manage all accounting transactions

• Prepare budget forecasts
• Publish financial statements in time
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations

REQUIREMENT AND SKILL

• Work experience as an Accountant
• Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)
• Hands-on experience with accounting software like FreshBooks and QuickBooks
• Advanced MS Excel skills including Vlookups and pivot tables
• Experience with general ledger functions
• Strong attention to detail and good analytical skills

We are seeking a highly organized and proactive Remote Virtual Assistant to support our office operations and ensure smooth day-to-day functioning. In this role, you will be the go-to person for administrative tasks, calendar coordination, internal communication, and other essential duties that keep the business running efficiently. Your ability to stay focused, prioritize tasks, and adapt quickly will be key to your success.

Responsibilities:

• Manage calendars, schedule meetings, and coordinate appointments.
• Organize and maintain digital files, records, and documentation.
• Support communication between departments, teams, and external partners.
• Assist with email management and correspondence.
• Prepare reports, presentations, and meeting notes.
• Perform data entry, research, and other administrative tasks.
• Monitor task deadlines and follow up to ensure timely completion.
• Handle light bookkeeping or invoice tracking (as needed).
• Manage travel arrangements, event planning, and other logistical tasks.
• Provide general support to help achieve office and team objectives.

Qualifications:

• Proven experience as a Virtual Assistant, Administrative Assistant, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of attention to detail and discretion.
• Proficient in Google Workspace, Microsoft Office, and virtual collaboration tools (e.g., Slack, Zoom, Trello).
• Ability to work independently and take initiative in a remote environment.
• Reliable internet connection and a quiet workspace.
• Availability during standard office hours (adjustable based on time zone).
  

Why Join Us:

• Flexible remote work environment.
• Opportunity to support a dynamic team and make a meaningful impact.
• Room for growth and advancement within the company.

We are currently hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Benefits:
Competitive Salary: [Insert salary range or state "Competitive salary based on experience"]
Health & Wellness: Comprehensive health, dental, and vision insurance plans.
Retirement Savings: 401(k) plan with company matching.
Paid Time Off: Generous vacation days, sick leave, and paid holidays.
Professional Development: Opportunities for training, certifications, and career growth.
Work-Life Balance: Flexible work hours and remote work options.
Team Culture: Collaborative and inclusive work environment with team-building activities.
Additional Perks: [e.g., gym membership, wellness programs, tech stipends, etc.]

Now Hiring! Customer Service Representative – Training Provided

We are looking for a Customer Service Representative to join our friendly, supportive team. In this role, you’ll be the first point of contact for customers via phone, email, or live chat. You’ll answer questions, assist with orders, resolve issues, and make sure every interaction leaves the customer satisfied.

Responsibilities:

• Respond quickly and professionally to customer inquiries
• Assist with account updates, troubleshooting, and product information
• Document each interaction accurately
• Escalate complex issues when necessary

Requirements:

• Clear communication and problem-solving skills
• Positive attitude and patience under pressure
• Basic computer skills (training provided)
• Prior experience preferred, not required

We offer competitive pay, paid training, and career growth opportunities . If you enjoy helping people and want to work in a collaborative environment, apply today and start your journey with us!

Skills & Qualifications:

• Excellent verbal and written communication skills
• Strong active listening and empathy when working with customers
• Problem-solving abilities with a solution-focused approach
• Patience and professionalism under pressure
• Positive, customer-first attitude
• Attention to detail and accuracy in all tasks
• Ability to multitask and manage time effectively
• Comfortable using computers, email, and chat platforms (CRM experience a plus)
• Adaptability to changing procedures and workloads
• Team player who works well in a collaborative environment

We are seeking a motivated and customer-focused Call Center Representative to handle inbound and/or outbound calls, provide support, and ensure a positive experience for every caller. You will be the first point of contact, assisting with inquiries, resolving issues, and delivering high-quality service.

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Key Responsibilities:
• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner
• Provide accurate information about products, services, or accounts
• Resolve customer complaints or escalate issues when necessary
• Document call details, interactions, and resolutions in the system
• Follow call scripts and company procedures
• Meet performance metrics such as call handling time and customer satisfaction

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Key Requirements:
• Excellent verbal communication and listening skills
• Strong problem-solving ability and patience under pressure
• Basic computer skills and ability to learn CRM software
• Previous customer service or call center experience is a plus
• High school diploma or equivalent
• Ability to work flexible hours, including evenings or weekends if required

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What We Offer:
• Competitive hourly pay
• Fully remote or hybrid work options
• Paid training and onboarding
• Performance-based incentives and bonuses
• Supportive team environment and career growth opportunities

We are seeking a detail-oriented and reliable Data Entry Associate / Clerk to join our team. In this role, you will be responsible for accurately entering and updating information in our systems, verifying data for completeness, and maintaining organized records. This is a fully remote position that requires strong attention to detail and the ability to work independently.

Key Responsibilities:
• Accurately input data into databases and internal systems
• Verify and correct data entries for accuracy and completeness
• Organize and maintain digital records and files
• Perform regular data audits and resolve inconsistencies
• Collaborate with other departments to ensure data quality
• Handle confidential information with integrity

Requirements:
• High school diploma or equivalent (Associate degree a plus)
• Fast, accurate typing skills (40+ WPM preferred)
• Basic knowledge of Microsoft Office (Excel, Word) or Google Workspace
• Strong attention to detail and organizational skills
• Ability to work independently and meet deadlines
• Previous data entry experience is a plus but not required

Benefits:
• Competitive hourly pay
• Flexible remote work schedule
• Paid training
• Supportive team environment
• Opportunities for advancement

We are seeking a reliable and customer-focused Online Chat Specialist to join our remote support team. In this role, you will assist customers via live chat, providing accurate information, resolving issues, and ensuring a positive customer experience—all through text-based communication.

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Key Responsibilities:
• Engage with customers via live chat in a timely, friendly, and professional manner
• Assist with product inquiries, order issues, and general customer support
• Troubleshoot problems and offer effective solutions
• Escalate complex issues to the appropriate department when necessary
• Maintain clear and accurate records of all chat interactions
• Follow company communication guidelines and use approved messaging scripts

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Key Requirements:
• Excellent written communication and typing skills (40+ WPM preferred)
• Strong problem-solving abilities and attention to detail
• Previous experience in customer service or online support is a plus
• Comfortable working with chat software and CRM tools
• Reliable internet connection and the ability to work independently
• Positive, professional attitude and eagerness to help customers

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What We Offer:
• Competitive pay ($25.00/hour or based on experience)
• 100% remote work opportunity
• Paid training and onboarding
• Supportive team environment
• Opportunities for advancement within the company