156 Automotive Service jobs in Centreville

Automotive Service Writer/Advisor - $14.00-$18.00/hr. plus bonuses Full Time and Part Time Increase your wages through completion of in house, paid training! Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) -Paid on-the-job training -Leadership development and coaching -Company provided uniforms -Tuition reimbursement including technical certifications -Safety shoes offered through the company -No late evenings Required Qualifications: -Automotive experience (two years or more preferred) -Reliable transportation to and from work -Communicate directly with customers and relay vehicle issues to the Mechanic -Suggest maintenance and repair services to the customer based upon vehicle’s diagnosis -Have effective interpersonal, oral, and communication skills -Bilingual applicants preferred A Mission with a Company - Join Us PM Lube, LLC is a franchisee of Valvoline Instant Oil Change (VIOC). Our mission is to "Change Lives through Service," and that starts with our great people. TEXT-TO-APPLY NOW! Text "jobs-dv" to 23000 PM Lube, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against based upon disability.

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing
• Compensation based on experience

• Installs seat, steering wheel, floor protection, and key tags in all vehicles taken in for service.
• Ensures that all vehicle keys are returned to the appropriate location; ensures that all vehicles in the lot(s) are locked, with the windows rolled up, and keys securely stored.
• Follows all company policies and procedures. Informs supervisor of any illegal activity
• Consistently remains engaged with management, team leads, fellow team members, and processes to foster successful working relationships with all internal and external Clients; consistently maintains follow-up systems that encourage repeat and referral business and contribute to Client satisfaction.
• Immediately communicates with management whenever a concern or situation arises.

• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• All applicants must be authorized to work in the USA
• All applicants must have the ability to pass pre-employment testing to include background checks, Motor Vehicle Record check, and drug test
• Must have a valid driver's license

• Greet customers warmly and professionally, actively listening to their vehicle concerns and maintenance needs.
• Perform vehicle walk-arounds with customers to identify issues and recommend appropriate services and repairs.
• Prepare accurate and detailed repair orders, including estimated costs and completion times.
• Communicate effectively with service technicians to ensure a clear understanding of customer requests and vehicle diagnoses.
• Keep customers informed throughout the service process, providing updates on vehicle status and explaining any additional recommended services.
• Present and explain service options, costs, and benefits to customers, ensuring transparency and addressing any questions or concerns.
• Handle customer complaints and resolve issues professionally and efficiently, ensuring customer satisfaction.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Process payments and ensure accurate invoicing.
• Maintain a clean and organized service drive and office area.

• High school diploma or equivalent; associate's degree or vocational training in automotive technology is a plus.
• Minimum of 2-3 years of experience as an Automotive Service Advisor in a dealership or reputable independent repair shop.
• Strong knowledge of automotive systems, repairs, and maintenance services.
• Exceptional customer service, communication, and interpersonal skills.
• Proven ability to upsell and recommend services ethically and effectively.
• Proficiency in dealership management systems (DMS) and service scheduling software.
• Valid driver's license and a clean driving record.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• ASE certification is highly desirable.

• Greet customers warmly and professionally, establishing a positive rapport.
• Listen attentively to customer concerns and accurately document vehicle issues.
• Perform walk-around inspections with customers to identify additional service needs or concerns.
• Translate technical information from technicians into easily understandable language for customers.
• Provide clear and concise explanations of recommended services, parts, and estimated costs.
• Obtain customer authorization for all work performed and process payments.
• Schedule service appointments and manage the service bay workflow to ensure timely completion of repairs.
• Communicate regularly with customers regarding the status of their vehicle.
• Address customer inquiries and resolve any complaints or concerns promptly and effectively.
• Promote additional services, maintenance packages, and accessories to maximize sales.
• Maintain strong relationships with technicians, parts department, and other staff to ensure seamless operations.
• Maintain accurate customer and vehicle records in the service management system.
• Ensure a clean and organized service write-up area.
• Stay updated on vehicle technologies, service procedures, and manufacturer recalls.

• High school diploma or equivalent; associate's degree or technical certification in automotive a plus.
• Minimum of 2-4 years of experience as an Automotive Service Advisor or in a similar customer-facing role within an automotive dealership or repair shop.
• Strong knowledge of automotive systems, parts, and repair processes.
• Excellent verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• Proven sales ability and comfort with upselling.
• Proficiency in automotive service management software (e.g., CDK, Reynolds & Reynolds) and Microsoft Office Suite.
• Ability to multitask in a fast-paced environment and manage time effectively.
• Strong problem-solving and conflict-resolution skills.
• Valid driver's license and a clean driving record.
• Professional appearance and demeanor.

• Warmly greet customers and actively listen to their vehicle concerns and service requests.
• Perform walk-arounds with customers to identify additional service needs and visually inspect vehicles.
• Translate customer descriptions of vehicle problems into clear, accurate repair orders for technicians.
• Provide detailed explanations of recommended services, including costs, benefits, and estimated completion times.
• Prepare accurate service estimates and secure customer approval for all work performed.
• Regularly communicate with customers regarding the status of their vehicle's service, any unexpected issues, and completion times.
• Coordinate with service technicians to ensure efficient workflow and timely completion of repairs.
• Upsell additional services and products where appropriate, based on vehicle inspection and customer needs.
• Handle customer inquiries and complaints professionally, striving for immediate resolution and customer satisfaction.
• Process payments and finalize service invoices accurately.
• Maintain a clean and organized service drive and reception area.
• Stay up-to-date on product knowledge, recalls, and service bulletins for various vehicle makes and models.
• Meet or exceed sales and customer satisfaction targets.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum of 3-5 years of experience as an Automotive Service Advisor in a dealership or reputable independent repair shop.
• Proven track record of strong customer service and sales performance.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical individuals.
• Proficiency in automotive service software and dealership management systems (DMS).
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Valid driver's license and a clean driving record.
• ASE Service Advisor certification is a plus.

• Experience with specific luxury or high-volume automotive brands.
• Knowledge of warranty processes and procedures.
• Familiarity with local automotive market trends in D.C. area.

• Greet customers promptly and courteously upon their arrival, establishing a positive first impression and understanding their vehicle service needs.
• Listen attentively to customer descriptions of vehicle performance issues, ask probing questions, and accurately translate their concerns into repair orders for technicians.
• Conduct thorough vehicle walk-arounds to identify potential service needs and explain recommended maintenance or repairs to customers in an understandable manner.
• Provide accurate estimates for service and repair costs, explaining labor charges, parts costs, and estimated completion times.
• Maintain regular communication with customers regarding the status of their vehicle, any additional repair needs identified, and anticipated delays.
• Coordinate with service technicians to ensure efficient workflow, timely completion of repairs, and adherence to quality standards.
• Process repair orders, finalize invoices, and collect payments, ensuring accuracy and proper documentation.
• Handle customer complaints and concerns with professionalism and empathy, seeking to resolve issues to the customer’s satisfaction and escalating when necessary.
• Educate customers on vehicle maintenance best practices and the importance of regular servicing to ensure vehicle longevity and safety.
• Achieve individual and team sales goals for recommended services and products, contributing to the overall profitability of the service department.

• High school diploma or equivalent; automotive technical training or an Associate's degree is a plus.
• 2+ years of experience as an Automotive Service Advisor or in a similar customer service role within an automotive dealership or repair shop.
• Solid understanding of automotive systems, repairs, and maintenance services.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong organizational skills and attention to detail, capable of managing multiple tasks in a fast-paced environment.
• Proficiency in using dealership management systems (DMS) and service scheduling software.
• Ability to explain complex technical information clearly and concisely to non-technical individuals.
• Customer-first mindset with a proven track record of delivering excellent service and resolving customer issues effectively.
• Valid driver's license and a clean driving record.
• Professional appearance and demeanor.

Our client, a premier automotive dealership renowned for its exceptional customer service and state-of-the-art service center, is actively seeking a highly personable and knowledgeable Automotive Service Advisor to join their thriving team. With a strong commitment to vehicle care and client satisfaction, our client prides itself on its trusted reputation, skilled technicians, and seamless service experience. They are dedicated to keeping vehicles running safely and efficiently. This pivotal role is based in Washington, D.C., US and offers an exciting opportunity for an automotive enthusiast to contribute significantly to our client's customer loyalty and service department success.

The Automotive Service Advisor will be instrumental in acting as the primary liaison between customers and the service technicians, translating technical vehicle issues into clear explanations for clients, and ensuring a positive service experience from drop-off to pick-up. This position requires an individual with excellent communication skills, a strong customer-first mentality, and a solid understanding of automotive repair and maintenance. The successful candidate will work closely with the Service Technicians, Parts Department, and Sales team to coordinate repairs, provide accurate estimates, and uphold the dealership's high standards. Our client is looking for someone who is passionate about cars and eager to deliver outstanding service to a diverse clientele.

• Greeting customers warmly and professionally upon arrival, actively listening to their vehicle concerns and service needs.
• Performing initial vehicle walk-arounds and inspections to identify potential issues and confirm reported problems.
• Translating customer concerns into clear and concise work orders for service technicians, ensuring accurate diagnosis and repair.
• Providing accurate cost estimates and timeframes for repairs and maintenance, explaining services in an understandable manner.
• Communicating regularly with customers regarding the status of their vehicle, any additional required repairs, and anticipated completion times.
• Coordinating with the Parts Department to ensure the availability of necessary components for scheduled repairs.
• Scheduling service appointments, managing the service bay flow, and ensuring efficient turnaround times for vehicles.
• Handling customer complaints and resolving disputes with professionalism and a focus on customer satisfaction.
• Promoting additional services, maintenance plans, and accessories when appropriate, enhancing customer value.
• Maintaining detailed and accurate service records in the dealership management system.

• High School Diploma or equivalent; Automotive Technical Certification or Associate's degree preferred.
• 2-4 years of experience as an Automotive Service Advisor in a dealership or reputable independent repair shop.
• Strong knowledge of automotive systems, repair processes, and maintenance schedules.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical individuals.
• Exceptional customer service and interpersonal skills, with a proven ability to build rapport and trust.
• Proficiency in dealership management systems (DMS) and service scheduling software.
• Valid driver's license and a clean driving record.
• Ability to work in a fast-paced environment and manage multiple customer interactions simultaneously.

• ASE Service Consultant certification.
• Experience with a specific luxury or high-volume automotive brand.
• Bilingual proficiency (e.g., Spanish) is a plus.

Our client offers a competitive compensation package, comprehensive health, dental, and vision insurance, a 401(k) retirement plan with company match, generous paid time off, and opportunities for continuous professional development and career advancement. They believe in investing in their employees' growth and well-being, providing a stimulating and rewarding career path within a diverse and inclusive workplace. Join our client's team in Washington, D.C., US and help drive excellence in automotive service.

• Greet customers promptly and professionally, actively listening to their vehicle concerns and symptoms.
• Translate customer descriptions of vehicle problems into repair orders for technicians.
• Provide clear, accurate, and transparent explanations of necessary repairs, maintenance services, and associated costs.
• Prepare detailed estimates and obtain customer approval for all work performed.
• Schedule service appointments and manage the service bay workflow efficiently.
• Monitor the progress of vehicle repairs and keep customers updated on status and any delays.
• Handle customer inquiries and resolve any complaints or issues to ensure satisfaction.
• Conduct post-service follow-ups to ensure customer happiness and address any lingering concerns.
• Maintain thorough and accurate service records and documentation.
• Promote additional services and products that benefit the customer and align with vehicle needs.
• Collaborate closely with technicians, parts department, and management to ensure timely and quality service delivery.
• Process payments and explain warranties or service guarantees.

• High school diploma or GED equivalent; Associate's degree or vocational training in automotive technology is a plus.
• 2+ years of experience as an Automotive Service Advisor or in a similar customer service role within the automotive industry.
• Strong knowledge of automotive systems, repairs, and maintenance.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to explain technical information clearly to non-technical individuals.
• Exceptional customer service and problem-solving skills.
• Proficiency in using automotive service management software and basic computer applications.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Valid driver's license and a clean driving record.
• ASE certification is a strong advantage.
• Sales-oriented yet customer-focused approach.