209 Customer Support jobs in Detroit

Position Type: Full-time, exempt

Compensation: Up to $120,000 base salary + productivity

Job Location: In-person, commuting required within assigned market

Job Highlights

Flexible Schedules: Work around your life.
No Overnight Requirements
Supportive Community: Access to physician/provider network.
Effortless documentation: Conversational and Dragon dictation.
Meaningful Connections: Establish lasting relationships with patients and staff.
Paid Time Off! No holidays!
Culture of Appreciation: Your work is valued and rewarded.
$,500 CME and Conference Allowance: Invest in your growth.
Full Gear: iPad with LTE, Apple Pen, AirPods provided.
Licensure Reimbursed: We cover your medical licensure costs.
Malpractice & Tail Covered: Full insurance peace of mind.
Benefits: 401k match, Medical/Dental/Vision, Disability, Employer-paid Life Insurance.
Relocation Help: Assistance for a smooth move.
Referral Bonus: Earn more by expanding our team.
Travel Reimbursed: Gas and mileage for work travel.
Career Advancement: Leadership opportunities promoted.
UpToDate Subscription: Latest medical info at your fingertips.

Essential Functions & Responsibilities

Facility Coverage: Provide in-person coverage to skilled nursing facilities within the assigned market, ensuring continuity of care during provider absences (PTO, underperformance, etc.).
Staffing Coordination: Oversee and coordinate medical staffing efforts, ensuring optimal coverage across the market.
Issue Resolution: Address and resolve clinical concerns and patient care issues promptly and effectively.
Policy Implementation: Enforce and implement Theoria Medical's policies and procedures to maintain high-quality standards.
Clinical Support: Provide ongoing support to Theoria medical staff and facility personnel, ensuring they have the resources needed for success.
Stakeholder Relationships: Develop and maintain strong relationships with key stakeholders, enhancing collaboration and communication.
Operational Excellence: Execute miscellaneous tasks related to Theoria's clinical operations, contributing to overall operational efficiency.
Timely attendance is imperative.
Reliable transportation required.

Qualifications

Must have active license as a Physician Assistant or Nurse Practitioner in your state
Must have DEA license
SNF experience is preferred.
Strong Clinical Foundation
Tech Savvy
Strong computer skills
Competence in Business Operations or Organization
Team building skills
Multitasking comes with ease
Personable and works well with other team members
Autonomous or Independent
Strong understanding of healthcare staffing organization and needs
Great problem solving skills
Competence and confidence with managing large teams of administrative and clinical staff, predominantly physicians and mid level practitioners
Understanding of healthcare operations
Knowledge of billing and reimbursement with respect to insurance payers, health systems, CMS

Company Overview

Leading the charge in healthcare innovation, Theoria Medical offers a unique blend of medical excellence and technological advancement, primarily serving the post-acute and primary care sectors. Our extensive network includes multispecialty physician services and RPM, covering skilled nursing facilities across the country. In our national push for expansion, we're scouting for the brightest nurse practitioners and physicians eager to drive change and deliver superior care. Join us for a rewarding career that promises professional growth, flexibility, and the chance to shape the future of healthcare.

Shift Structure

Travel Requirements: This role involves routine in-person coverage within an assigned market, typically up to an 80-mile radius. Reliable transportation and flexibility to commute between nearby facilities are required.
Work Schedule: The role requires flexible scheduling to meet the needs of the assigned region
Charting/documentation can be completed off-site.
This is an in-person position.

Compensation and Benefits

Salary based with monthly productivity bonuses.
Paid Time Off.
401k with employer matching and participation.
Medical, vision, and dental insurance
Short term and Long term disability insurance.
1,500 CME allowance.
Malpractice insurance covered by the employer.
Medical licensure expenses reimbursed by employer.
Opportunities for training
All equipment and practice expenses covered.
Employer Paid - Life Insurance Policy

Employee Expectations

The employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. The employer retains the right to change or assign other duties to this position as necessary. All benefits and job highlights are subject to and contingent upon availability.duties to this position. All benefits and job highlights are subject to and contingent upon availability.

#LI-JT1
#LI-Onsite
#IND-REFRESH-STD-BOOST