158 Customer Support jobs in Cedar Park

TMS Support Concierge - No Healthcare Experience Required

Who We Are:
We're top-tier concierge medicine obsessed with giving our patients the best care in the game. We're looking for a TMS (Transcranial Magnetic Stimulation) Technician to join our crew and help our patients crush their mental health goals. The only experience needed is EXCELLENT customer service and we'll train you on the rest.
What's the job?
You'll work 1:1 with patients, running our high-tech TMS machine to deliver next-level therapy. You will collaborate with the patient's provider to own positive outcomes for the patient. Your job is to make patients feel supported and hopeful during their sessions while keeping things pro. It's all about driving real results and better patient outcomes.
What You'll Do:

• Operate the TMS machine like a boss, following clinical protocols.
• Chat with patients, keep their spirits up.
• Stay sharp and professional in our upscale office.
• Learn how to engage them in activities that heal their brain.
• Team up with our squad to make sure patients are thriving.

What You Need:

• 2+ years in a legit customer service environment. (Full time experience is required)
• Mad interpersonal skills-warm, calm, and always professional.
• Gotta stay steady and focused, even on tough days.
• 100% committed to patient privacy and keeping things confidential.
• No political activism or anything that could mess with our neutral patient vibe.
• Ready to ace a background check and bring strong references.

Who We Want:
People who are all about helping patients win at mental health with a polished, pro attitude that fits our high-end practice. You're here to make a difference, not drama.
Who We Don't Want:
No shade, but if you've got unprofessional experience, personal struggles that could affect patient care, or you're not in it for the long haul, this isn't your spot. As a team we put patients first!
Why You'll Love It:

• Come embrace the vibes of a cutting-edge office with a tight-knit team.
• Grow your skills in a place that's all about excellence.
• Help patients see real progress with game-changing treatment.

How to Slide In:
Drop your resume and a quick note about why you're a fit along with it, or email (email protected). Only the real ones will get a callback.
We're All About Fairness:
Everyone gets a fair shot, no matter your race, gender, religion, disability, veteran status, or anything else protected by law.
Heads-up: This job needs you to bring your A-game with emotional maturity and professionalism. If that's not you, keep it moving.

When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
We are seeking a highly motivated and organized Director, Customer Support to lead our Tier 1 Customer Support Team, a Support Operations Team, an offshore Support Chat Team, and an AI Deflections Team, while also overseeing special projects assigned by the VP of Customer Support. This pivotal role involves managing support operations across our diverse Tech Ed products, ensuring customer satisfaction remains our top priority, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate will be a high-functioning and self-managing individual with a strong focus on team development, process improvement, and operational efficiency.
**In this role as Director, Customer Support, you will be responsible for:**
**Team Leadership and Development (Tier 1 Customer Support):**
+ Recruit, train, and develop Leads, Managers, and Associates for the Tier 1 Customer Support team.
+ Ensure adequate staffing capacity for each product to maintain service standards.
+ Evaluate associate performance to identify candidates for promotions and growth opportunities.
+ Provide continuous feedback to team members to ensure improvement; address workflow issues, and identify and support team training needs.
+ Guide and train the Tier 1 team towards a shared set of goals and outcomes focused on impeccable customer support and service as per defined plans and timelines.
+ Build a team where members feel a strong sense of psychological safety and have the latitude to work to their own styles.
+ Spot early indications of under performance and take corrective or disciplinary actions. Celebrate successes.
**Support Operations Team Leadership:**
+ Lead the Support Operations Team with the primary goal of facilitating tasks and enhancing efficiency for Support Leaders and Teams.
+ Oversee the creation, maintenance, and distribution of comprehensive training materials for all support staff.
+ Drive initiatives to enhance, optimize, or sunset current processes to improve overall operational efficiency and service quality.
+ Develop and implement strategies to up-skill associates and managers, ensuring continuous professional growth.
+ Centralize information and knowledge resources to ensure ease of access and consistency across all support functions.
+ Manage and prioritize system integration requests, collaborating with relevant stakeholders to streamline support workflows and tooling.
**Operational Oversight and Strategic Planning:**
+ Develop and maintain comprehensive reports (e.g., closed cases, response times, escalated tickets) and continuously evaluate performance metrics to identify and implement corrective actions and improvements.
+ Actively participate in strategic planning, offering solution options for service enhancements and process improvements.
+ Lead team projects, ensuring clarity on plans and expected outcomes.
+ Collaborate cross-functionally with key stakeholders (e.g., Sales, Customer Success, Product) to ensure seamless service delivery.
+ Solve complex problems, remove work stoppage barriers, and ensure consistent achievement of company and departmental goals and metrics.
+ Manage team budgets and secure necessary resources for initiatives.
+ Supervise, direct, and guide individuals and groups, delegating responsibility and coaching team members towards goal fulfillment.
+ Initiate new ideas, promote positive change, and effectively manage group dynamics.
+ Facilitate collaborative decision-making, manage conflicts, and enforce policies.
+ Responsible for leading and managing efforts to leverage AI partners to create a warm welcome experience for teachers, while also providing accurate responses and resources for educators to deflect chats from reaching front-line teams.
**For this role as Director, Customer Support, you should have:**
+ 4+ years of experience leading and managing high-priority customers/escalations while providing solutions and expected outcomes, OR an equivalent combination of education and experience.
+ Proven experience in customer support management, preferably handling diverse products or teams within a technology or education sector.
+ Strong background in hiring, training, and performance management.
+ Proficiency in CRM tools (e.g., Salesforce), report generation, and AI deflection knowledge.
+ Excellent organizational and analytical skills with a strong focus on data-driven decision-making.
+ Ability to work across time zones and effectively manage global teams.
+ Exceptional communication, collaboration, and interpersonal skills.
+ Demonstrated experience leading cross-functional teams and projects.
All your information will be kept confidential according to EEO guidelines.
**Salary Range:** $135,000 - $140,000. This range is based on national market data and may vary by experience and location.
**Benefits for eligible employees include:**
+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
+ Health Savings and Flexible Spending Accounts
+ 401(k) and Roth 401(k) with company match
+ Paid Vacation and Sick Time Off
+ 12 Paid Holidays
+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
+ Tuition Reimbursement
+ Life & Disability Insurance
+ Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ( ) .
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit:

Our client, a leading technology company renowned for its innovative software solutions, is seeking a highly motivated and empathetic Customer Support Specialist to join their dynamic team in Austin, Texas, US . This is an exciting opportunity to be the front-line voice of our company, providing exceptional service and driving significant customer satisfaction within a collaborative and forward-thinking environment. Our client is committed to delivering outstanding user experiences, fostering a culture of continuous learning, teamwork, and professional growth. They believe in empowering their employees and providing the resources needed to succeed in a rapidly evolving tech market.

As a Customer Support Specialist, you will be instrumental in assisting customers with their inquiries, resolving technical issues, and ensuring a positive interaction with our products and services. You will work closely with product, engineering, and sales teams, leveraging your problem-solving skills and communication expertise to provide timely and effective solutions. This role demands a proactive individual who is patient, detail-oriented, and thrives in a fast-paced, customer-centric setting.

Key Responsibilities:

• Provide primary customer support via multiple channels, including phone, email, and live chat, addressing inquiries and resolving issues promptly and professionally.
• Troubleshoot technical problems, guide customers through solutions, and escalate complex issues to senior support or engineering teams when necessary.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Educate customers on product features, functionalities, and best practices to maximize their experience and foster product adoption.
• Collaborate with internal teams to identify recurring issues, provide customer feedback, and contribute to product improvement initiatives.
• Maintain a high level of customer satisfaction by delivering empathetic, efficient, and personalized support.
• Stay updated on new product releases, features, and support policies to provide accurate and relevant information.
• Contribute to the development and improvement of knowledge base articles and FAQ resources for customer self-service.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Participate in ongoing training and professional development to enhance product knowledge and support skills.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Minimum of 2 years of experience in a customer service or helpdesk role, preferably in a technology or software environment.
• Excellent verbal and written communication skills, with a clear and professional demeanor.
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Empathy, patience, and a genuine desire to help customers.
• Basic understanding of software applications and web technologies.

What We Offer:
Our client offers a comprehensive benefits package designed to support your overall well-being, including competitive hourly wage, health, dental, and vision insurance, paid time off, professional development opportunities, and a vibrant, inclusive workplace culture. Join a team where your contributions are valued and you can directly impact customer success.

Application Process:
If you are a driven and passionate individual ready to take on a challenging yet rewarding role, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Our client is seeking an enthusiastic and customer-focused Customer Support Specialist to join their vibrant team in Austin, Texas, US . This role is essential for providing exceptional support to our valued customers, resolving inquiries efficiently, and ensuring a positive experience. We are looking for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues or service-related problems.
• Provide accurate information about products, services, and policies.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on self-service options and troubleshooting steps.
• Identify opportunities to improve the customer experience and contribute to process enhancements.
• Collaborate with internal teams to ensure seamless service delivery.
• Follow up with customers to ensure satisfaction and resolution of their issues.
• Handle customer complaints with patience and empathy.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Minimum of 1-3 years of experience in customer service or helpdesk support.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a positive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Technical aptitude and ability to learn new systems quickly.
• Flexibility to work various shifts, including some evenings or weekends, if required in Austin, Texas, US .

Our client offers a competitive hourly wage, comprehensive benefits package, and opportunities for career growth within a supportive and collaborative work environment. Join a company in Austin, Texas, US that values its employees and is committed to delivering outstanding customer satisfaction. We invest in training and development to help you succeed and grow with us.