274 Customer Support jobs in Atascocita

Join to apply for the Customer Support Engineer role at DNV 14 hours ago Be among the first 25 applicants Join to apply for the Customer Support Engineer role at DNV Get AI-powered advice on this job and more exclusive features. About Us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. About Us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations. About Digital Solutions We provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics. About The Role Digital Solutions group is seeking a Technical Support Analyst to act as front-line support, facilitating the care of clients in a welcoming, timely and efficient manner. The responsibilities for this role are answering installation, licensing and environment questions for our desktop and web-based products. The successful candidate must possess exceptional customer service skills and strong customer focus as well strong technical skills to learn the ins and outs of our products. What You'll Do Take calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applications. Be able to explain in clear and efficient way how to resolve issues, using existing FAQs, previous cases or prior experiences. Have the patience to investigate and work through the issue, regardless of how long it takes to resolve. Take first-line calls about our web-based products by asking appropriate questions to determine root-cause of issues: whether it is our Cloud or their on-premises deployment. Must be able to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustration. During normal business hours, answer Client Support phone, accurately take client details and log case in Salesforce CRM tool. Using the list of available support team members, transfer the phone call. During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelines. Complete the requests for access to our Customer Portal; use research and tools available to determine if access should be granted or denied. Follow procedures for escalating issues to other experts, management or another DNV group. Build off and develop FAQ documents for internal/external use based on previously answered support cases. Share knowledge about the issues resolved, especially with the web-based products with each unique configuration. What we offer Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule with hybrid opportunities Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities Benefits vary based on position, tenure, location, and employee election** DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ( ). Information received relating to accommodation will be addressed confidentially. For more information About You What is Required High school diploma required, some college courses preferred At least 5 years of IT technical background, including troubleshooting network infrastructure, client/desktop environments, and web application Strong written and verbal English language communication skills Basic database skills including SQL Ability to guide non-technical person through technical steps to resolve a problem over the phone Ability to do documentation review and edits Able to work in a team or alone to resolve customer issues Innovative thinking and problem solving Be on phone calls/web meetings for multiple hours working on a case Strong written and verbal English communication skills We conduct pre-employment drug and background screening Behavioral competencies – experience working on a team, good verbal communication, analytical. What Is Preferred Experience using Salesforce customer information system Experience with Azure or other cloud technology Knowledge of the electric utility industry *Immigration-related employment benefits, for example visa sponsorship, are not available for this position* Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Public Safety Referrals increase your chances of interviewing at DNV by 2x Customer Service Engineer - Technology Services - School Year 2025-2026 Customer Success Engineer, Onboarding (Hybrid Work Schedule) Spring, TX $52,500.00-$1,100.00 1 week ago Houston, TX 72,200.00- 108,300.00 2 weeks ago IT Support Engineer I, Ops Tech Solutions (OTS) Houston, TX 100,000.00- 115,000.00 2 weeks ago Sr Technical Support Engineer (Exp w/ Supply Chain Optimization Focus) Patient Access Representative I- CV- SE Houston Surgery Houston, TX 55,000.00- 57,000.00 1 week ago Houston, TX 130,500.00- 300,000.00 6 days ago Sr. Technical Support Engineer (Exp. w/ Refinery Planning & Scheduling) Patient Access Representative I- CV- SE Houston Surgery Greater Houston 115,500.00- 266,000.00 1 week ago Ambulatory Service Representative II (SE) Process Engineer - Mixing and Pasteurizer Systems Houston, TX 72,900.00- 134,300.00 1 week ago We’re unlocking community knowledge in a new way. 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Overview About us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations. About Digital Solutions We provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics. About the role Digital Solutions group is seeking a Technical Support Analyst to act as front-line support, facilitating the care of clients in a welcoming, timely and efficient manner. The responsibilities for this role are answering installation, licensing and environment questions for our desktop and web-based products. The successful candidate must possess exceptional customer service skills and strong customer focus as well strong technical skills to learn the ins and outs of our products. What You'll Do Take calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applications. Be able to explain in clear and efficient way how to resolve issues, using existing FAQs, previous cases or prior experiences. Have the patience to investigate and work through the issue, regardless of how long it takes to resolve. Take first-line calls about our web-based products by asking appropriate questions to determine root-cause of issues: whether it is our Cloud or their on-premises deployment. Must be able to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustration. During normal business hours, answer Client Support phone, accurately take client details and log case in Salesforce CRM tool. Using the list of available support team members, transfer the phone call. During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelines. Complete the requests for access to our Customer Portal; use research and tools available to determine if access should be granted or denied. Follow procedures for escalating issues to other experts, management or another DNV group. Build off and develop FAQ documents for internal/external use based on previously answered support cases. Share knowledge about the issues resolved, especially with the web-based products with each unique configuration. What we offer Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule with hybrid opportunities Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities **Benefits vary based on position, tenure, location, and employee election** DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ( ). Information received relating to accommodation will be addressed confidentially. For more information About you What is Required High school diploma required, some college courses preferred At least 5 years of IT technical background, including troubleshooting network infrastructure, client/desktop environments, and web application Strong written and verbal English language communication skills Basic database skills including SQL Ability to guide non-technical person through technical steps to resolve a problem over the phone Ability to do documentation review and edits Able to work in a team or alone to resolve customer issues Innovative thinking and problem solving Be on phone calls/web meetings for multiple hours working on a case Strong written and verbal English communication skills We conduct pre-employment drug and background screening Behavioral competencies experience working on a team, good verbal communication, analytical. What is Preferred Experience using Salesforce customer information system Experience with Azure or other cloud technology Knowledge of the electric utility industry *Immigration-related employment benefits, for example visa sponsorship, are not available for this position* What we offer Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule with hybrid opportunities Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities **Benefits vary based on position, tenure, location, and employee election** DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ( ). Information received relating to accommodation will be addressed confidentially. For more information About you What is Required High school diploma required, some college courses preferred At least 5 years of IT technical background, including troubleshooting network infrastructure, client/desktop environments, and web application Strong written and verbal English language communication skills Basic database skills including SQL Ability to guide non-technical person through technical steps to resolve a problem over the phone Ability to do documentation review and edits Able to work in a team or alone to resolve customer issues Innovative thinking and problem solving Be on phone calls/web meetings for multiple hours working on a case Strong written and verbal English communication skills We conduct pre-employment drug and background screening Behavioral competencies experience working on a team, good verbal communication, analytical. What is Preferred Experience using Salesforce customer information system Experience with Azure or other cloud technology Knowledge of the electric utility industry *Immigration-related employment benefits, for example visa sponsorship, are not available for this position* #J-18808-Ljbffr

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot technical issues, providing effective solutions or escalating to appropriate teams.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Educate customers on product features, best practices, and new updates.
• Collaborate with the technical support and product development teams to identify and resolve recurring issues.
• Maintain a high level of product knowledge and stay updated on industry trends.
• Contribute to the creation and maintenance of support documentation and FAQs.
• Participate in ongoing training and development to enhance skills and knowledge.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build sustainable relationships of trust through open and interactive communication.
• Go the extra mile to engage customers.

• Associate's degree or equivalent experience in a related field.
• 2+ years of experience in customer service or helpdesk support, preferably in a tech-driven environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a positive attitude.
• Technical aptitude and ability to learn new software quickly.
• Experience with remote support tools is a plus.
• Demonstrated ability to work independently and as part of a team.
• A genuine passion for helping people and delivering outstanding customer experiences.

Job Description:

Searching for experienced and enthusiasticprofessionals are needed to provide outstanding service by arranging various reservations and a host of other tourism related products. Ideal for extremely detailed and sales oriented individuals as servicing the client successfully.

Roles and Responsibilities:

• Have excellent verbal communication skills and excellent phone etiquette (clear, crisp speech.)
• Communicate with customers in a courteous, friendly and professional manner in compliance client procedures.
• Have good typing, PC skills, and math skills.
• Pay high attention to detail
• Demonstrate good listening skills / effective listening skills to check for understanding and determine the customer's needs.
• Display enthusiasm and a strong work ethic.
• Have the ability to ask probing questions and strive for one contact resolution.
• Have the ability to describe complex topics in simple terms.
• Successfully assist members, owners and guests in securing their vacation in a friendly, courteous and professional manner.
• Communicate with customers in a courteous, friendly and professional manner in compliance with client procedures.

• Preferred 1+ years of travel counselor industry experience
• Strong consultative skills, decisive and successful problem solving abilities.
• Excellent verbal and written communication skills, i.e. listening, paraphrasing, courteous, professional and friendly demeanor.
• Previous call center experience is a plus.
• 1-2 years Customer Service skills
• Experience taking inbound/outbound calls
• Clear understanding of the English language as well as a clear ability to communicate in the English language.
• Courteous/Professional/Friendly.
• Excellent judgment and decision-making skills, high attention to detail and the ability to multi-tack in a fast pace environment.