19 Customer Support jobs in Eugene

Social network you want to login/join with: EUV Customer Support Engineer, Hillsboro Location: Hillsboro, United States Job Category: Recruitment/HR Job Reference: 15311 Job Views: 72 Posted: 25.01.2025 Expiry Date: 11.03.2025 Job Description: Perform maintenance and repairs as requested by the shift leader and/or the group leader. Escalate complex issues to the next line of support. Introduction ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States, including main offices in Wilton, CT, Chandler, AZ, San Jose, CA, and San Diego, CA. Job Mission Support ASML EUV systems in INTEL Fabs on a 24/7 support scheme. ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry. ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California, and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML. Job Responsibilities: - Perform maintenance and repairs as requested by the shift leader and/or the group leader. - Escalate complex issues to the next line of support. - Perform administrative duties and follow up documentation. - Perform scheduled maintenance. - Identify failures and provide corrective actions. - Monitor system health. - The work requires working nights and weekends. - Typically will work 12-hour shifts. #J-18808-Ljbffr

Company Overview

Group/Division

Job Description/Preferred Qualifications

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.

• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
• Must have working knowledge of MS DOS, Win311, WinNT, Win XP, WinVista as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as required.

Job Duties/Responsibilities:

• To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
• To generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Provision of feedback enabling the pro-active identification of product and business process improvements.
• Timely completion of all field reports.
• Other duties as required.

Must physically be able to:

• Must be able to travel 80-90% to support the customer base as required.
• Lift 50 lbs. overhead occasionally
• Lifting 50 lbs. frequently
• Bend from the waist
• Lift items overhead safely
• Work on hands and knees or on their back while servicing equipment
• Be able to bend and twist to gain access to service the equipment
• Read and interpret schematics
• Read and interpret signs, placards and manuals
• View the full color spectrum
• Be able to work standing at the system in up to 2-hour intervals
• Be able to perform a system chamber clean which requires the following
  • Remove all chamber components such as turbo pump, source parts, and electrode
  • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
  • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

• Minimum Qualifications

Minimum Qualifications

Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us or at +1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

• Pick up and make deliveries.
• Operate mail and payment processing equipment.
• Process inter-office mail.
• Maintain adequate supplies for mail processing in the Customer Service Department.
• Properly dispose of confidential documents from the Customer Service Department.
• Process outgoing mail.

• Operate standard office equipment and machines such as computer, fax, calculator, copy machine, and multi-line telephones.
• Process returned mail.
• Sort and file records, correspondence, contracts and other documents.

• Answer and route incoming calls at switchboard.
• Direct customers to correct departments within the District.
• Provide backup and fill-in for Customer Service as necessary or assigned.
• Respond to customer general billing inquiries, e.g. calculation of residential and/or small commercial billing rates.
• Generate edits and update customer records.
• Serve as the first line of customer contact, which includes handling confidential information and documentation.

• Maintain adequate monetary supply and balance safe.
• Balance and post cash receipts from District offices and pay stations.
• Prepare bank deposits daily.
• Process agency payments.
• Sort and distribute customer correspondence.
• Perform cashiering duties.

• Participate in District sponsored training.
• May be requested to work overtime.
• Process change order requests for Support staff.
• Perform other related duties as assigned.
• Assist in providing training as needed.

• Experience in clerical functions, including using personal computers, filing, calculators, and ten-key.
• Ability to accurately handle money transactions, including balancing receipts.
• Ability to operate a multi-line switchboard, handling large numbers of calls per day.
• Ability to meet and converse with the public in a courteous and friendly manner.
• Ability to communicate effectively both verbally and in writing and possess exceptionally good* human relations skills.
• Ability to deal tactfully, effectively and courteously with upset customers or when under pressure.
• Ability to use sound judgment when problem solving.
• Ability to establish effective working relationships with District personnel, customers, and the public.
• Ability to understand and follow instructions.
• Ability to work in a large office, dealing with a variety of personality styles.
• Ability to be punctual and regular in attendance.
• Ability to multi-task, plan and manage time effectively.
• Ability to work with or without supervision.
• Knowledge of fundamental mathematics.
• Ability to write and print legibly.
• Ability to use office equipment, including mail processing equipment and a postage machine.
• Ability to maintain confidentiality of restricted or private information and records, and effectively handle sensitive matters.

• High school diploma or equivalent is required.
• Post high school education or training, or comparable work experience that aligns with the requirements of the position is preferred.

• Work is performed in a busy office setting, with long periods of sitting and/or standing.
• Work may require driving to off-site locations.
• Work involves interaction with customers who may at times be upset and verbally abusive.

• 0 to 1 year of experience
• 1 to 3 years of experience.
• 3 to 6 years of experience.
• 6 or more years of experience.

• I have little to no experience using this program.
• I have a basic skill level using this program.
• I have an intermediate skill level using this program.
• I have an advanced skill level using this program.

• I have little to no experience using this program.
• I have a basic skill level using this program.
• I have an intermediate skill level using this program.
• I have an advanced skill level using this program.

• I have little to no experience using this program.
• I have a basic skill level using this program.
• I have an intermediate skill level using this program.
• I have an advanced skill level using this program.