128 Customer Support jobs in Grandview Heights

Our client, a fast-growing tech company providing innovative software solutions, is seeking an enthusiastic and customer-focused Customer Support Representative to join their team in Columbus, Ohio, US . This hybrid role offers the flexibility of remote work alongside crucial in-office collaboration, providing an excellent opportunity for individuals passionate about helping others and resolving technical inquiries. As a Customer Support Representative, you will be the first point of contact for clients, responsible for providing exceptional service, troubleshooting issues, and ensuring a positive user experience. This role is ideal for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to assist and educate customers.

You will primarily interact with customers via phone, email, and live chat, guiding them through product features, troubleshooting technical difficulties, and escalating complex issues to appropriate teams. The ideal candidate will be patient, empathetic, and possess the ability to explain technical concepts clearly to non-technical users. Our client prides itself on its commitment to customer satisfaction and a supportive team environment. If you thrive in a dynamic, service-oriented role and are eager to contribute to a company that values its customer relationships, we encourage you to apply.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing accurate and helpful information.
• Troubleshoot and resolve customer issues related to software functionality, account management, and basic technical problems.
• Guide customers through step-by-step solutions, product features, and best practices.
• Accurately document all customer interactions, issues, and resolutions in the CRM system.
• Escalate complex or unresolved issues to higher-level support or technical teams as needed.
• Identify common customer pain points and provide feedback to product development and sales teams.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Adhere to established service level agreements (SLAs) and customer service metrics.
• Participate in ongoing training and professional development to enhance support skills.
• Represent the company with professionalism and a positive attitude at all times.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 1-2 years of experience in a customer service, helpdesk, or call center environment.
• Excellent verbal and written communication skills, with a clear and empathetic tone.
• Strong problem-solving and analytical abilities, with a natural curiosity to understand technical issues.
• Proficiency in using CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with common software applications and basic computer troubleshooting.
• Patience, empathy, and a customer-first mindset.
• Ability to work both independently and collaboratively within a team.
• Flexibility to adapt to changing call volumes and customer needs.

Our client offers a competitive hourly wage, comprehensive benefits, and a supportive team culture where your dedication to customer satisfaction will be recognized and rewarded. Join a company that values its customer relationships and its employees.

Our client, a rapidly growing tech company, is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Columbus, Ohio, US**. This role is ideal for individuals who are passionate about helping others and committed to providing outstanding service. As a Customer Support Specialist, you will be the first point of contact for our users, offering timely and effective solutions to their inquiries and issues. If you possess excellent communication skills, a knack for problem-solving, and a positive attitude, you will thrive in this role and contribute significantly to our client's commitment to customer satisfaction. This position offers a dynamic environment where no two days are the same.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Diagnose and troubleshoot technical issues, guiding customers through steps to resolve problems.
• Provide clear, concise, and accurate information regarding products, services, and policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to senior support staff or relevant departments when necessary, ensuring seamless handoffs.
• Identify and report common customer issues and trends to the product and development teams to facilitate continuous improvement.
• Educate customers on product features and functionalities, empowering them to maximize their use of our services.
• Maintain a high level of customer satisfaction by delivering exceptional service and building positive relationships.
• Participate in ongoing training and development to stay updated on product knowledge and support best practices.
• Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.

Required Qualifications:

• High School Diploma or equivalent; some college education preferred.
• Minimum of 1-2 years of experience in a customer service or helpdesk role, preferably in a tech-related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and basic computer applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Empathy and patience when dealing with diverse customer needs and emotional situations.
• A positive attitude and a strong commitment to customer satisfaction.

Preferred Qualifications:

• Experience with SaaS products or subscription-based services.
• Familiarity with ticketing systems like Zendesk, Salesforce Service Cloud, or similar.
• Basic understanding of common technical troubleshooting steps (e.g., network connectivity, software installation).

Our client offers a supportive team environment, extensive training, and opportunities for career advancement. We provide a competitive hourly wage, comprehensive health, dental, and vision insurance, a 401(k) plan, and generous paid time off. Join a company that values its employees and is dedicated to providing outstanding customer experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted: 06/17/2025

Hiring Organization: Rose International

Position Number: 484302

Industry: Insurance

Job Title: Customer Support Service Analyst

Job Location: Columbus, OH, USA, 43215

Work Model: Hybrid

Work Model Details: Hybrid work schedule

Shift:

Training Hours:

Monday-Friday, 9:00-5:30 EST

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 7

Min Hourly Rate ($): 19.00

Max Hourly Rate ($): 19.00

Must Have Skills/Attributes: Customer Service

Nice To Have Skills/Attributes: Banking/Financial, Hospitality, Insurance

Experience Desired: 2-3 years in Banking, finance or customer service a plus (2 yrs)

Required Minimum Education: Associate degree

Preferred Education: Bachelor’s Degree

Job Description

Required Education:

• Associate degree or bachelor's degree

• Fresh graduates are welcome to apply

Required Training:

• Client will provide training, and training will be paid (Need to attend 100%)

Required Experience:

• Excellent verbal and written communication skills for effectively communicating with others

• Proficiency with computers and common office software

As a Representative, you will provide extraordinary care to our members, partners, plan sponsors, and investment professionals

You will understand high-level product/plan and regulatory requirements to analyze and resolve general accounts; plan fees or plan inquiry questions will be key to success

Additionally, you will effectively interpret and articulate the Client's marketing strategies when communicating with customers

Customer Support Service Analyst Responsibilities:

• Receives and responds to incoming calls from investment professionals, plan sponsors, and members on a variety of topics and understands the different product suites, including current line-up and products no longer sold that still require servicing

• Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our members better than anyone and using the information in a way that drives the relationship deeper

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

About Our Client:
Our client is a global leader in consumer electronics, known for its innovative products and commitment to delivering outstanding customer service. They are expanding their customer support operations and seeking a dedicated Bilingual Customer Support Associate fluent in English and Spanish to join their team in Columbus, Ohio, US . This role is vital for supporting their diverse customer base and ensuring a positive brand experience.

Job Summary:
The Bilingual Customer Support Associate will provide comprehensive assistance to customers via phone, email, and chat, primarily in English and Spanish. This role involves resolving product inquiries, troubleshooting technical issues, processing returns and exchanges, and ensuring customer satisfaction through empathetic and efficient service. The ideal candidate will possess excellent communication skills in both languages, a strong problem-solving orientation, and a genuine desire to assist customers with their needs, contributing to a seamless and positive customer journey.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, providing support in both English and Spanish.
• Respond to customer questions and resolve issues related to products, orders, and services through various channels (phone, email, chat).
• Guide customers through troubleshooting steps for common technical problems with electronic devices.
• Process orders, returns, exchanges, and refunds accurately and efficiently.
• Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
• Maintain up-to-date knowledge of product features, specifications, and service policies.
• Escalate complex issues to senior support specialists or relevant departments when necessary.
• Identify and recommend opportunities to improve customer service processes and overall customer experience.
• Handle customer complaints professionally and work towards satisfactory resolutions.
• Adhere to quality assurance guidelines and performance metrics.
• Provide feedback on product issues or common customer pain points to relevant teams.
• Participate in ongoing training and development programs to enhance product knowledge and service skills.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2-3 years of experience in a customer service role, preferably in consumer electronics or a call center environment.
• Fluency in both English and Spanish (verbal and written) is required.
• Excellent communication and interpersonal skills, with a patient and professional demeanor.
• Strong problem-solving and analytical abilities, with a keen eye for detail.
• Proficiency with CRM software (e.g., Zendesk, Salesforce) and ticketing systems.
• Comfortable with technology and able to quickly learn new software and product information.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work various shifts, which may include evenings or weekends, based on business needs.
• Prior experience with live chat support and technical troubleshooting is a plus.

What We Offer:
Our client offers a competitive hourly wage, comprehensive health, dental, and vision insurance, a 401(k) matching program, generous paid time off, and opportunities for career growth within a supportive and inclusive work environment. You will be part of a dynamic team that values cultural diversity and is committed to providing world-class service. This is an excellent opportunity to leverage your language skills and passion for helping people in a rewarding role.

Application Process:
Interested candidates are invited to submit their resume and a brief cover letter highlighting their bilingual skills and customer service experience. Our client is an Equal Opportunity Employer, celebrating diversity and encouraging all qualified individuals to apply.

Our client, a rapidly growing tech company, is seeking a dedicated and experienced Senior Customer Support Representative to join their fully remote team, with a primary base of operations around Columbus, Ohio, US . This role is perfect for a customer-centric individual with a passion for problem-solving and a desire to elevate the customer experience. As a Senior Customer Support Representative, you will handle complex inquiries, provide expert assistance, and contribute to the overall success of the customer support department by mentoring junior team members.

Key Responsibilities:

• Provide exceptional customer service and technical support to clients via phone, email, and chat, addressing inquiries regarding product features, technical issues, billing, and account management.
• Handle escalated customer issues and complex problems, ensuring timely and effective resolution while maintaining high levels of customer satisfaction.
• Diagnose and troubleshoot technical issues, guiding customers through steps to resolve problems or escalating to appropriate internal teams when necessary.
• Document all customer interactions and resolutions accurately and thoroughly in the CRM system.
• Collaborate with product, engineering, and sales teams to resolve customer issues and provide feedback for product improvement.
• Train and mentor new and junior customer support representatives, sharing best practices and product knowledge.
• Contribute to the development and improvement of knowledge base articles, FAQs, and internal support documentation.
• Monitor customer satisfaction metrics and actively participate in initiatives to enhance the overall customer experience.
• Identify recurring issues or trends and communicate them to management for proactive solutions.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Adhere to company policies and procedures, ensuring compliance with data privacy and security standards.
• Represent the company with professionalism and a positive attitude in all customer interactions.

Qualifications:

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Minimum of 3-5 years of experience in a customer service or technical support role, preferably in a remote or contact center environment.
• Proven experience in handling complex customer inquiries and de-escalating challenging situations.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk tools.
• Ability to work independently and manage time effectively in a remote setting.
• Strong interpersonal skills and a genuine desire to help others.
• Patience, empathy, and a positive attitude.
• Reliable internet connection and a quiet home office environment.
• Experience mentoring or training junior staff is a significant plus.
• Flexibility to work occasional evenings or weekends as needed based on support hours.

Our client values their employees and offers a supportive remote work culture, opportunities for career advancement, and a comprehensive benefits package. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer support, this is the role for you!

LabCorp is seeking a Customer Service Support Representative to join our team in Dublin, OH. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
**Work Schedule:** **Monday - Friday 11am- 7:30pm with rotating Saturday/Sundays/Holidays and OT as needed to meet dept. goals.**
***This position is NOT remote***
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here ( .
**Job Responsibilities**
+ Act a liaison between Labcorp, the customer base and patients
+ Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
+ Speak with customers in a courteous, friendly, and professional manner using protocol procedures
+ Inquire, clarify, and confirm customer requirements and understanding of the solution
+ Provide additional customer education and information as needed
+ Qualify and establish inbound new customers requesting Labcorp's products and services
+ Work in multiple databases to research complex issues and questions
+ Notify clients of test results in a timely and accurate manner
+ Review test forms for accuracy and report any discrepancies
+ Participate in activities designed to improve customer satisfaction and business performance
+ Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
+ High School Diploma or GED equivalent required
+ Associate's degree or higher is highly desired
+ Previous experience in a customer service role
+ Experience working in a contact center/call center environment is preferred
+ Prior healthcare industry, such as a physician's office or a hospital highly is a plus
+ Knowledge of Microsoft Office suite is required
+ Experience with Salesforce.com and/or Laboratory Information Systems is preferred
+ Strong verbal and written communication skills and excellent ability to listen and respond
+ Must be courteous with strong customer service orientation
+ Excellent multitasking abilities required
+ Strong flexibility and the ability to manage and adapt to changing priorities quickly
+ Bilingual in English and Spanish highly desirable
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. ( ) For more information about how we collect and store your personal data, please see our Privacy Statement ( .

Job Description

Technical Customer Support Analyst

Location: On-site position based in Orlando, FL or Columbia, MD

Must be available 24/7 hours including weekends and holidays. This is a full-time, shift-based role; shifts assigned based on workforce need at time of hire. Most shifts fall between 7am -11pm ET Monday-Sunday.

No visa sponsorship is available for this position.

Overview

Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!

Oracle is a technology leader that's changing how the world does business. We're looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!

We are looking for Customer Support Administrators to own Tier 1 Technical Support. You'll be supporting enterprise Oracle applications, and the fixing is not so much resetting passwords and deploying laptops, but rather learning a proprietary application front-to-back and doing things like running SQL queries to solve issues, investigating network problems ("your side? Our side? Let me dig into this for you."), and helping users navigate bugs, outages, and any other issue they may have.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and solving for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.

Some of what we do:

• Be the first line of telephone contact for our customer base - You are the face of Oracle Support

• Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear

• Provide first line application support for a wide range of product or systems related service requests

• Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines

• Analyze, fix and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team lead to reassign to the appropriate resource or group

• Take ownership of service requests and supervise through to resolution - this includes service requests passed to other teams or external partners

• Maintain good relationships with customers, collaborating closely with customers during the incident process to ensure that they are kept informed of progress

• Contribute to Knowledge by actively commenting and providing feedback on KM articles.

• May reproduce technical issues that customers report in a test environment in order to fix & resolve

• Carry out other duties as reasonably requested by your line manager

We love to see:

• Experience using OPERA Property Management System (PMS) or MICROS Point of Sale (POS)

• Some professional IT experience

• A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.

• Preference for fix and solving problems rather than "plug-and-play" solutions

• Network+, CompTIA A+, Cisco, or related certifications are a big plus

• SQL knowledge comes in handy on the job

We like to see:

• Experience in the Hotel/Hospitality or Food & Beverage industry

• Customer Focus - the ability to empathize with customers to deliver excellent customer service

• Solid attention to detail and accuracy

• Good interpersonal skills and a great teammate - able to work as part of multi-disciplinary teams

• Excellent verbal and written communication skills

What we offer:

In addition to a benefits package that includes life and disability insurance, health and dental options, GRRSP with match and an employee stock purchase plan:

• Agile, friendly, collaborative environment backed by a strong enterprise

• Continuous career development: we actively encourage and celebrate internal promotions

• High-impact learning culture: free access to online learning platforms and regular in-house training sessions and tech talks

• A vast variety of volunteer opportunities through Oracle Giving

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $19.23 to $8.32 per hour; from: 40,000 to 79,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

BACKGROUND: Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers. The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity. JOB DUTIES: Provides timely and accurate information to incoming customer order status and product knowledge requestsProcesses customer orders/changes/returns according to established department policies and procedures Provides timely feedback to the company regarding service failures or customer concerns Partners with the sales team to meet and exceed customer service expectations   Requirements WHAT IT TAKES TO SUCCEED: Outstanding problem-solving skillsPatience and empathy - an ability to manage stress and work under pressureExcellent communication skills in writing and verbal with outstanding listening skillsAbility to provide knowledgeable, friendly, and professional customer serviceExperience navigating and efficiently using program tools and software using technologyBasic computer skills QUALIFICATIONS: Must be a legal US Resident and CitizenMust be at least 18 years of ageMust be able to pass a 7-year criminal background checkMust be able to work at least 15 hours (30 intervals) a weekNo degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!Previous customer service experience is preferred, but is not required TECHNOLOGY REQUIREMENTS: Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed 16 GB RAM PC (Preferred) Dual monitors Noise-canceling USB headset Hardwired internet connection (Ethernet; No Wi-Fi) Benefits No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard! You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule You have the opportunity to receive performance-based compensation or other incentives You can work remotely

**Job Description**
**Technical Customer Support Analyst**
**Location: On-site position based in Orlando, FL or Columbia, MD**
**This is a full-time, shift-based role, with shifts assigned based on workforce needs at the time of hire. Your work schedule will likely include weekends and holidays, and shifts may occur at any time within a 24-hour period.**
**No visa sponsorship is available for this position.**
**Overview**
Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!
Oracle is a technology leader that's changing how the world does business. We're looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!
We're seeking Customer Support Administrators to take ownership of Tier 1 Technical Support for enterprise-level Oracle applications. This role goes beyond basic IT tasks like password resets or laptop setups-you'll become a subject matter expert in a proprietary application and enhance your technical and problem-solving skills.
Your responsibilities will include:
- Running SQL queries to investigate and resolve user issues
- Diagnosing and troubleshooting network problems ("Is it on our side or theirs? Let's find out.")
- Guiding users through application bugs, system outages, and other technical challenges
If you're curious, analytical, and passionate about delivering high-quality support in a fast-paced environment, we'd love to connect.
**Some of what we do:**
+ Be the first line of telephone contact for our customer base - You are the face of Oracle Support
+ Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear
+ Provide first line application support for a wide range of product or systems related service requests
+ Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines
+ Analyze, fix and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team lead to reassign to the appropriate resource or group
+ Take ownership of service requests and supervise through to resolution - this includes service requests passed to other teams or external partners
+ Maintain good relationships with customers, collaborating closely with customers during the incident process to ensure that they are kept informed of progress
+ Contribute to Knowledge by actively commenting and providing feedback on KM articles.
+ May reproduce technical issues that customers report in a test environment in order to fix & resolve
+ Carry out other duties as reasonably requested by your line manager
**We love to see:**
+ **Experience using MICROS/Simphony Point of Sale (POS) or OPERA Property Management System (PMS)**
+ Some professional IT experience
+ A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.
+ Preference for fix and solving problems rather than "plug-and-play" solutions
+ Network+, CompTIA A+, Cisco, or related certifications are a big plus
+ SQL knowledge comes in handy on the job
**We like to see:**
+ **Experience in the Hotel/Hospitality or Food & Beverage industry**
+ Customer Focus - the ability to empathize with customers to deliver excellent customer service
+ Solid attention to detail and accuracy
+ Good interpersonal skills and a great teammate - able to work as part of multi-disciplinary teams
+ Excellent verbal and written communication skills
**What we offer:**
In addition to a benefits package that includes life and disability insurance, health and dental options, GRRSP with match and an employee stock purchase plan:
+ Agile, friendly, collaborative environment backed by a strong enterprise
+ Continuous career development: we actively encourage and celebrate internal promotions
+ High-impact learning culture: free access to online learning platforms and regular in-house training sessions and tech talks
+ A vast variety of volunteer opportunities through Oracle Giving
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $19.23 to $8.32 per hour; from: 40,000 to 79,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.