262 Service Advisor jobs in Bristol

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our call centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.

1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.

2. Identify and address safeguarding concerns promptly and effectively.

3. Meet customer service standards and performance goals.

4. Respond to difficult and sensitive cases with empathy, patience, and resilience.

5. Deliver information services across multiple channels (telephone, online, email, and live chat).

6. Resolve service user issues proactively, calmly, and professionally.

7. Offer guidance, tailored recommendations, and signposting to Service Users.

8. Follow established processes and adjust to evolving procedures.

9. Manage confidential information with strict adherence to data protection standards.

10. Proactively seek and address feedback to drive continuous improvement in role.

Qualifications & Experience

• Experience performing under pressure and handling demanding situations whilst staying calm and patient.

• Experience maintaining high levels of accuracy and attention to detail in all tasks.

• Experience collaborating with diverse teams to achieve common goals.

• Ability to solve complex problems and deliver solutions in a timely manner.

• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.

• Ability to resolve conflict, ensuring a positive outcome.

• Ability to work independently, demonstrating initiative and good decision-making skills.

• Strong written English skills to accurately input and record service user information.

Desirable

• Experience working with service users with additional needs and adapting to unique requirements.

• Awareness of mental health issues and a passion for further learning and development in this area.

Individual Competencies

• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.

• Ability to listen and engage with service users, understanding their needs and replying appropriately.

• Ability to show empathy towards other's experiences and emotions.

• Clear, effective and engaging communication skills with service users.

• A positive approach to fostering an encouraging environment for colleagues and service users.

• Proficient using a variety of digital software applications, and openness to learning new technologies.

• Ability to prioritise time and tasks to meet deadlines and achieve objectives.

• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.

• Ability to adapt to changing environments and needs, being flexible and resilient in situations.

• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.

Desirable

• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

25,185.00

Maximum Salary

£

25,185.00

The Director of Operations Planning and Customer Relations will lead, manage, and improve the operations of the business with an emphasis on planning and customer service. This role holds a seat on our Senior Leadership Team and they will run the demand and supply or the organization with direct responsibility for these functions: SIOP, Customer Service, Purchasing, Shipping & Receiving. This key role will lead in the effort to execute the operations plan and meet our customers' requirements.

Major Areas of Responsibility:

• Manage, coach/mentor, integrate, and align a team of functional managers and supervisors. Resolve conflicts, prioritize top priorities, make decisions, and create accountability. Serve as subject matter expert when needed.
• Establish and report to Senior Leadership Team meaningful daily, weekly, and monthly metrics such as production output, scheduling commitments, on time releases, inventory turns, sales and budgets.
• Provide strategic direction of a SIOP process along with necessary master schedules and capacity plans.

• Manage material requirement planning data and issue job travelers (routers) to the production floor that optimize manpower, machinery utilization, and inventory levels.

• Assess needs and implement corrective action on an ongoing basis. Inform management, purchasing, manufacturing and customer service of schedule slippages, bottlenecks, or other problem areas in a timely manner.
• Accountable for full-life cycle customer service operations, including but not limited to contract review, new order entry, contract administration, contract negotiation, and RFQ/Quoting/Proposal activity.
• Establish clear and accurate communication with customers.
• Oversee administration of contract requirements, deliverables, and terms and conditions to functional areas.
• Implement procedures and standard work. Leverage lean enterprise principles, industry best practices, and ensure adequate training of our workforce.
• Communicates directives, polices, and change management. Serve as a hands-on initiative-taker working with a sense of urgency while ensuring the workforce builds trust in common goals and objectives.
• Coordinate the integration of cross functional teams in support of production objectives to drive outcomes.
• Partner with Human Resources to recruit, develop, train, and retain our production workforce. Responsible for keeping the employee skills matrix up to date, hiring plans, forecasting, performance management.

• Bachelor's Degree in relevant field required and/or 10 years of experience in the field of production planning in aerospace.
• Forecasting and materials management background.
• Previous Sales-Inventory-Operation-Planning (SIOP) methodology in advanced manufacturing required.
• Customer-facing experience preferred.
• Understanding of the aerospace and high technology industry ecosystem and supply chain including special processes such as heat treatment, coatings, and testing.
• Experience working in a mid-sized company workforce, driving accountability into management team, and developing a robust labor force for sustainable growth.
• Must be able to work under stringent deadlines and have a sense of urgency
• Demonstrated project management, organizational, budgetary, and negotiation skills.
• Demonstrated ability to communicate effectively at all levels of the organization - internally and externally.
• Demonstrated ability to create, analyze and report on data in a professional manner to all levels of the organization to drive business results.
• Strong technology skills including ERP proficiency (e.g., Epicor Kinetics) and communication tools (e.g., Microsoft Windows, Outlook, Excel, Word).

• Must be able to sit/stand for prolonged periods of time.
• Ability to walk long distances through the building.
• Ability to push/pull/carry up to 50 lbs.

Porsche Audi of Wallingford, an authorized Audi, and Porsche dealership is currently seeking Automotive Service Technicians to join their high volume team growing team!

Excellent pay, benefits and working conditions!

Job Responsibilities

You will be responsible for repairing customer automotive vehicles by examining vehicles, compiling estimates of repair costs, and communicating findings to service manager.

Additional responsibilities of the role include:

• ASE Certified a plus
• State Inspection Certification a plus
• Examining vehicles, properly diagnosing and repairing customer vehicles
• Performing quality mechanical work
• Testing electronic computer components in vehicles to ensure proper operation
• Communicating mechanical issues with service manager
• Performing basic facility maintenance

Valenti Auto  Center, an authorized VW,  Audi, and Volvo dealership is currently seeking A&B level Automotive Service Technicians to join their high volume team growing team! 

Excellent pay, benefits and working conditions!

Job Responsibilities

You will be responsible for repairing customer automotive vehicles by examining vehicles, compiling estimates of repair costs, and communicating findings to service manager. 

Additional responsibilities of the role include:  

• ASE Certified a plus
• State Inspection Certification a plus
• Examining vehicles, properly diagnosing and repairing customer vehicles
• Performing basic and entry-level mechanical work
• Testing electronic computer components in vehicles to ensure proper operation
• Communicating mechanical issues with service manager
• Performing basic facility maintenance

Automotive Management Group is looking for an organized, detail oriented professional to manage the work flow of a busy Automotive Repair Shop.

Here is why you should consider working for AMG Enterprises:

Joining our automotive repair team is an opportunity to become part of a dynamic, sales-driven environment that strikes the perfect balance between corporate efficiency and the warmth of a family-owned business. Here are a few reasons why you should consider working with us:

1. Sales Focus: At our company, we understand the importance of sales in driving success. Whether you're a technician, service advisor, or part of our administrative team, you'll have the chance to contribute to our sales-driven culture. We provide training and support to help you excel in sales, allowing you to reach your full potential and be rewarded for your performance.

2. Team Environment: Despite our focus on sales, we maintain a close-knit, supportive team environment reminiscent of a mom-and-pop shop. You'll find that our team members genuinely care about each other's success and well-being, creating a positive and collaborative atmosphere where everyone has the opportunity to thrive.

3. Professional Development: We are committed to helping our employees grow both personally and professionally. Whether you're interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations.

4. Customer Satisfaction: As an automotive repair company, customer satisfaction is at the heart of everything we do. We take pride in delivering high-quality service and building lasting relationships with our customers. By joining our team, you'll have the chance to make a positive impact on our customers' lives every day, ensuring they leave satisfied and eager to return.

5. Innovation: In an ever-evolving industry, we embrace innovation and adaptability to stay ahead of the curve. Whether it's implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward.

6. Work-Life Balance: While we are passionate about what we do, we also recognize the importance of maintaining a healthy work-life balance. We offer flexible scheduling options and competitive benefits packages to support our employees in achieving their personal and professional goals while enjoying a fulfilling career with us.

Joining our team means becoming part of a company that values
sales excellence, teamwork, professional development, customer satisfaction,
innovation, and work-life balance. If you're ready to embark on a rewarding
career in automotive repair and be part of a company that feels like family
while delivering corporate-level performance, we'd love to hear from you.

Responsibilities

As an Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver's license

• 401(k) matching
• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies' vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver's license

Hartford and Western Mass. exclusive Cadillac dealership requires an experienced GM "A" Technician.
Top wages, benefits and working conditions. 4 day workweek available for GM Master Technician.

Apply to Ken Orr, Service Director

**Job Title**: Automotive Service Manager
**Location**: Bertera Subaru of Hartford, CT
**Salary**: $120,000 - $50,000

**Job Description**:
Bertera Subaru of Hartford is seeking a highly motivated and experienced Automotive Service Manager to lead our service department to new heights. This is an exceptional opportunity to join a progressive automotive dealership known for its commitment to customer satisfaction and quality service. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a passion for the Subaru brand.

**Key Responsibilities**:
- Oversee daily operations of the service department, ensuring high levels of productivity and efficiency.
- Lead, train, and motivate a team of service advisors and technicians to deliver exceptional customer service.
- Develop and implement strategies to improve service department performance, including sales and customer retention.
- Handle customer inquiries, concerns, and any escalated issues, ensuring timely resolution and a positive customer experience.
- Monitor and analyze key performance indicators (KPIs) to drive improvements in service quality and profitability.
- Collaborate with the sales team to identify potential service opportunities and maintain a strong relationship between departments.
- Ensure compliance with all safety and legal standards, as well as adherence to dealership policies and procedures.
- Maintain relationships with vendors and suppliers to negotiate pricing and manage inventory effectively.
- Stay current with automotive technologies and service trends to foster innovation within the department.
- Prepare and manage the service department budget, forecasting sales, expenses, and profitability objectives.

**Qualifications**:
- Proven experience as an Automotive Service Manager or in a similar role, preferably within a franchise dealership setting.
- Strong leadership skills with the ability to inspire and develop a cohesive team.
- Exceptional customer service skills and a passion for exceeding customer expectations.
- Excellent communication and interpersonal skills.
- Solid understanding of automotive repair processes and service department operations.
- Proficiency in using dealership management systems and relevant software applications.
- ASE certification and relevant technical training are preferred.
- Valid driver's license with a clean driving record.

**Benefits**:
- Competitive salary of 120,000 - 150,000, depending on experience.
- Performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with employer matching.
- Paid time off and holidays.
- Employee discounts on vehicle purchases and service.

**How to Apply**:
If you are passionate about the automotive industry and have the skills to drive our service department forward, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for Bertera Subaru of Hartford.

For more information please contact our Fixed Operations Director at or

Join us in providing an exceptional experience to our customers and leading a talented team in a thriving work environment!