90 Customer Support jobs in Wilton

Mechatronics Engineer - Production First Line Support

ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

Job Mission

ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or microchips. This position is for a First Line Support Production Engineer to work in the Production Engineering department in Wilton Factory, CT. The candidate will work with cross-sector employees & teams to provide rapid responses to resolve engineering disturbance notices related. In addition, the candidate will perform engineering steps listed in the production operator dashboard (POD) to support output.

Shift- Second shift M-F 3:00pm-11:30pm

Introduction

ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

Job Mission

ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or microchips. This position is for a First Line Support Production Engineer with innovative attitude to work in the Production Engineering department in Wilton Factory. Candidate will work with cross-sectors employees to provide rapid response to resolve disturbance notices related to engineering issues and to perform the engineering steps listed in the production operator dashboard (POD) to support output.

Job Description

Spends about 75% of time in the Cleanroom providing direct support to production processes and troubleshooting

Provide efficient response to troubleshoot electro-mechanical modules and subassemblies

Provide efficient response to troubleshoot module test and final qual issues

Provide efficient response to troubleshoot multi-discipline test equipment (Hardware/Software/Electrical/Servo)

Master test rig qualification software: Linux/Python + Proprietary ASML GUI

Analyze MATLAB runs and plot data from database

Support query code to interrogate data for manufacturing needs

Support analysis on test data and derive conclusions

Develop OCAPs, Fishbones and troubleshooting guidelines

Support diagnostics qualification and implementation for production staff

Evaluate and disposition failed parts with proposed solutions

Support development of Manufacturing procedures and technical work instructions

Support design and document reviews for diagnostics

Support DOA (Dead on Arrival) root cause analysis

Support cycle time and labor hours roadmaps implementation

Support PFMEA

Able to read mechanical, electrical and optical drawings

Knowledge of MATLAB, LabVIEW and Python

The employee is willing to provide occasionally weekend coverage

The employee is required to work in a cleanroom environment:

full gowning (full body coveralls, hood, CR safety shoes, face mask, nitrile gloves and safety glasses. Working under ISO 9000/14000 standards).

Working around overhead cranes, fork trucks and motorized pallet movers.

Working around lasers; working with ladders; working on platforms; and working around chemicals.

Education

Master Degree in Mechatronics, Mechanical, Electrical or Other Technical Engineering Degree with work or internship experience in a technical production environment

Bachelor Degree in Mechatronics, Mechanical, Electrical or Other Technical Engineering Degree with 2+ years of work experience in a technical production environment

Work experience & skills

Must display a solid understanding of complicated manufacturing assemblies

Working knowledge with servo and mechatronic control systems

Working knowledge with complicated multi-disciplinary (Electro-Mechanical) assembly

Working knowledge with integrated Hardware/Software testers

Working knowledge of Unix/Linux/Python/MATLAB

Experience in a production environment with high tech products and complex production processes

Working knowledge with Optical-Electrical sensors is a plus

Experience in the field of technical Production Engineering and quality methodology such as statistical process control and FMEA is a plus

Working knowledge of NX, Teamcenter, SAP and EUV Twinscan is a plus

Working knowledge with vacuum systems is a plus

Working knowledge in image/signal/data process algorithm, statistics and software development is a plus

Personal skills

Capability to interface with multidisciplinary groups (including senior leadership), and be willing to take on responsibility and follow through

Possess strong ownership characteristics - demonstrated commitment to achieving results on time

Have strong written and oral communicative skills - ability to communicate effectively to your team and to senior management

Focus on quality and continuous improvements

Demonstrated "team player" with a quality orientation and interpersonal skills

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

The employee is occasionally required to move around the campus.

The employee may occasionally lift and/or move up to 20 pounds.

May require travel dependent on company needs.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Can work under deadlines.

The environment generally is moderate in temperature and noise level.

Must be able to read and interpret data, information, and documents.

Can observe and respond to people and situations and interact with others encountered in the course of work.

Can learn and apply new information or skills.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Other information

EEO/AA (W/M/Vets/Disability) Employer

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.