275 Guest Services jobs in Danbury

• Supports customers by answering phone calls, greeting, and assisting them in person.
• Assists customers in the self-registration process.
• Sells karting options including up-selling races & specials.
• Sells memberships, arcade cards, snacks, apparel, parties, etc.
• Takes payment of cash, credit cards, and coupons for specials, etc.
• Schedules and places customers into races, groups, and teams.
• Opens/closes cash registers, reconciles register drawer at shift close, balances transactions.
• Prepares merchandise displays, Re-stocks food and apparel and maintains inventory.
• Sets up Retail parties and small group events and provides attentive customer service.
• Acts as Event Coordinator for Birthday parties and other retail events.
• Develops Daily To-Do lists and accomplishes tasks as time permits.
• Opens and Closes Shifts with attention to preparation and readiness for the following shift.
• Always keeps venue in premier condition - completes all opening and closing duties.
• Adheres to safety regulations and industry standards.
• Must be available on weekends as needed.

• 1+ years of customer service experience in hospitality, entertainment, or retail

• High School diploma or G.E.D from an accredited institution.
• College attendance working towards a degree is preferable with flexible hours available.
• Helpful, friendly, and patient attitude and disposition with ability to SMILE at all times.
• Excellent interpersonal and communication skills and a great team player
• Ability to accurately record information with strong attention to detail.
• Able to multi-task and problem solve.
• Able to work 15 to 28 hours per week including weekends and holidays.
• Make RPM Raceway the best experience for every racer that walks through our door.
• Must be 18+

• Thrive in a Dynamic Environment : You possess an appetite for working in a fast paced, high growth environment
• Delivering Exceptional Service : A proven track record of going above and beyond for customers.
• Building Rapport : Creating positive connections with people from diverse backgrounds.
• Problem-Solving : Quickly finding solutions to challenges and exceeding guest expectations.
• Driven Learner & Team Player : You are ambitious, eager to learn and a natural team player
• Positive Energy & Collaborative Spirit: You exude and create positive energy
• Safety First: Uphold safety regulations and industry standards to keep everyone safe.

• A culture that provides you a sense of belonging
• Competitive pay that values your contributions
• Incentives
• Paid holidays
• Racing & Entertainment Perks
• Paid Time Off

Join to apply for the Guest Services Representative role at RPM Raceway | Race Play More

7 months ago Be among the first 25 applicants

Join to apply for the Guest Services Representative role at RPM Raceway | Race Play More

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM venues offer multi-level high speed go-kart racing, immersive gaming arenas and immersive attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection. The first 5 RPM venues are open and operating in the NYC area, and we are quickly scaling with 25 additional venues opening in the United States over the next 5 years.

The RPM Experience:

Calling all guest service wizards with a passion for fun! RPM Raceway Stamford, is on the hunt for a talented and driven Guest Service Representative to join our electrifying team! If you thrive in a fast-paced environment and love keeping the thrills rolling, this could be your dream job.

The Guest Service Representative will be the face of our brand, the ideal candidate will provide exceptional service to every guest who walks through our doors. From greeting visitors with a warm welcome to assisting them with their needs throughout their visit, you will play a crucial role in ensuring that every guest has a memorable and enjoyable experience at our venue.

Key Responsibilities

• Supports customers by answering phone calls, greeting, and assisting them in person.
• Assists customers in the self-registration process.
• Sells karting options including up-selling races & specials.
• Sells memberships, arcade cards, snacks, apparel, parties, etc.
• Takes payment of cash, credit cards, and coupons for specials, etc.
• Schedules and places customers into races, groups, and teams.
• Opens/closes cash registers, reconciles register drawer at shift close, balances transactions.
• Prepares merchandise displays, Re-stocks food and apparel and maintains inventory.
• Sets up Retail parties and small group events and provides attentive customer service.
• Acts as Event Coordinator for Birthday parties and other retail events.
• Develops Daily To-Do lists and accomplishes tasks as time permits.
• Opens and Closes Shifts with attention to preparation and readiness for the following shift.
• Always keeps venue in premier condition - completes all opening and closing duties.
• Adheres to safety regulations and industry standards.
• Must be available on weekends as needed.
  
  

• 1+ years of customer service experience in hospitality, entertainment, or retail
• High School diploma or G.E.D from an accredited institution.
• College attendance working towards a degree is preferable with flexible hours available.
• Helpful, friendly, and patient attitude and disposition with ability to SMILE at all times.
• Excellent interpersonal and communication skills and a great team player
• Ability to accurately record information with strong attention to detail.
• Able to multi-task and problem solve.
• Able to work 15 to 28 hours per week including weekends and holidays.
• Make RPM Raceway the best experience for every racer that walks through our door.
• Must be 18+
  
  

• Thrive in a Dynamic Environment: You possess an appetite for working in a fast paced, high growth environment
• Delivering Exceptional Service: A proven track record of going above and beyond for customers.
• Building Rapport: Creating positive connections with people from diverse backgrounds.
• Problem-Solving: Quickly finding solutions to challenges and exceeding guest expectations.
• Driven Learner & Team Player: You are ambitious, eager to learn and a natural team player
• Positive Energy & Collaborative Spirit: You exude and create positive energy
• Safety First: Uphold safety regulations and industry standards to keep everyone safe.
  
  

• A culture that provides you a sense of belonging
• Competitive pay that values your contributions
• Incentives
• Paid holidays
• Racing & Entertainment Perks
• Paid Time Off

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Entertainment Providers

Referrals increase your chances of interviewing at RPM Raceway | Race Play More by 2x

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Description POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative here.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in a timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

For Colorado, Washington, California, Applicants Only : Guest Services Rep Part Time - $13.50 - $2.73 Hourly

For New York City (Whitestone) Applicants Only: Guest Services Rep Part Time - 32.88 Hourly

QUALIFICATIONS

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.

• Other tasks as assigned by the management team.

.

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.

• Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.

• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Complete routine reports and correspondence.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Apply good judgment at all times.

• Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Extended Stay - JobID: 5001129056606 (Front Desk Agent / Concierge) As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect relevant guest information for potential sales leads.Hiring Immediately >>

Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.

Summary:

Greet and monitor all visitors to Nuvance Health's Danbury Hospital. Provide patient room and phone numbers to callers and visitors using a computerized visitor badging system while adhering to all Nuvance Health policies especially patient confidentiality. Direct patients/visitors to their proper destinations. Process visitors in an efficient, courteous, and friendly manner in order to achieve patient and visitor satisfaction.

Responsibilities:

• Monitor visiting hours and distribute computerized passes in accordance with Nuvance Health's visitor policy
• Process visitor badges and distribute in a timely and efficient manner
• Navigate through different computer programs to troubleshoot technical issues
• Adhere to all policies specific to visitor restrictions and patient confidentiality
• Demonstrate a courteous and friendly manner when assisting visitors and the general public
• Assist visitors with valet inquiries in the absence of the parking ambassador
• Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages
• Identify and communicate emergencies that occur in the lobby area accurately.

• High School Diploma or GED and six months of customer or guest services experience
• Basic Microsoft Excel, Outlook, Teams and Word and data entry skills, preferred
• Ability to communicate in Spanish and/or Portuguese, a plus

• Little or no manual skills/motor coordination & finger dexterity
• Little or no potential for occupational risk
• Sedentary/light effort, may exert up to 10 lbs. force
• Generally pleasant working conditions