363 Customer Support jobs in Tigard

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

This is a Remote role (Call Center)

• Full-Time: Mon- Fri 8:00am-4:30pm CST

• Comfortable working in a high-volume production environment.

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status

• Documenting information in multiple platforms using two computer monitors.

• Proficient in Microsoft office (including Word and Excel)

We offer:

Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor

Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)

Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

$15—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at . We will review your request for reasonable accommodation on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy ( .

Customer Support Technician - Racelogic USA At Racelogic, we design and manufacture cutting-edge electronic systems that measure, record, display, analyze, and simulate data from moving vehicles. Our innovative technologies are trusted across industries - from automotive and motorsport to aerospace, broadcast, and beyond. Headquartered in Buckingham, UK, we've grown into a global business with offices in the US, France, and Germany, employing over 125 staff and serving customers in more than 100 countries. As part of our growth phase, our US office in Novi, Michigan is looking for a hands-on Customer Support Technician who will provide expert assistance to our customers while collaborating with our UK headquarters. As part of Racelogic's US operation, you'll be key in bridging time zones and ensuring our North American customers receive outstanding technical support. Core Responsibilities:•Serving as a primary technical contact for all customers during core business hours•Providing knowledgeable support on Racelogic products through phone and digital channels•Working closely with our UK team (Racelogic UK) to resolve complex technical issues•Creating and updating support documentation for our North American audience•Participating in product testing and validation programs coordinated with the UK headquarters•Maintaining our track map database with US and Canadian racing venues•Updating the vehicle CAN database with North American vehicle models•Developing region-specific solutions for US customer requirements•Sharing US market feedback and support trends with our UK technical teams•Delivering training sessions in US time zones (both online and in-person)•Supporting the US sales team with technical configurations•Following company procedures while adapting to the US market needs•Contributing to a collaborative team environment spanning two continents Person Specification:•Relevant experience in a similar role•Technical degree and/or relevant certifications•Electronics hardware or software background•Experience with customer service software platforms•Strong digital skills for remote collaboration•Clear communication abilities (especially important for UK/US coordination)•Methodical problem-solving approach•Customer-focused mindset•Experience with technical hardware and software•Knowledge of US automotive industry (OEM, Aftermarket, or Motorsport)•Vehicle level knowledge and/or hands-on experience with CAN, FlexRay, Ethernet and System Gateway•Clean and Valid Driving License is required•Authorized to work in USA without sponsorship•Ability to travel in the USA and the UK/EU as requested Benefits:•Competitive salary•Profit-related bonus (after probation)•401(k) retirement plan•Comprehensive healthcare package including:•Medical Insurance•Dental Insurance•Vision Insurance•Paid Time Off (PTO)

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma