247 Application Engineer jobs in Delaware City
Filtration Application Engineer
Posted 10 days ago
Job Viewed
Job Description
If you'd like the chance to make your mark with the world's largest equipment rental provider, **come build your future with United Rentals!**
The Filtration Application Engineer will provide filtration expertise to internal and external customers with high quality equipment and excellent services. Provides direction to business units in the areas of safety, service, performance and quality. Directs and coordinates commercial activities such as filtration business development with the regional branch offices and expands United Rentals Fluid Solution's role in Water Treatment Technologies for all market segments.
**What you'll do:**
+ Provide leadership and direction to business units in areas such as safety, planning, costs, efficiency, quality and customer service.
+ Provide technical sales support to the sales and operations teams from pre-to-post sales process.
+ Provide Filtration training and support to the sales and operation teams.
+ Responsible for reviewing and maintaining strategic pricing, end market focus and customer development.
+ Manage the scheduling process to meet the customer's expectation, by optimizing resources to complete assigned tasks.
+ Manage product requirements to assure compliance to customer specifications while optimizing resources.
+ Manage product schedule timelines to assure meeting customer demand and supporting resources to locate equipment as needed for filtration projects.
+ Develop and maintain relationships with business units to support a cohesive team environment to serve the customer.
**Requirements:**
+ Bachelor's Degree preferred or equivalent work experience
+ 5+ years' experience in the Filtration service applications
+ Rental/Sales/Industrial background and knowledge of Wynne and/or Rental Man Systems
+ Proficient in MS Office products
+ Experience with Filtration technologies
+ Excellent interpersonal, organizational, verbal and written communication skills
+ Demonstrated ability to conduct detailed analysis that allows decision making based on data
+ Strong leadership skills
This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
**_Why join us?_**
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
+ Paid Parental Leave
+ United Compassion Fund ( Employee Discount Program
+ Career Development & Promotional Opportunities
+ Additional Vacation Buy Up Program (US Only)
+ Early Wage Access through Payactiv (US Hourly Only)
+ Paid Sick Leave
+ An inclusive and welcoming culture ( more about our full US benefit offerings ( here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
**_United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability._**
Junior Application Security Engineer
Posted 6 days ago
Job Viewed
Job Description
Junior Application Security Engineer
Wilmington, DE-Hybrid
Monday through Friday 8:00 a.m. to 5:00 p.m.
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Some of the things you will be doing:
- Provide expertise in the Application Security areas of Web Application Security Services, API Security and Application Security Testing.
- Develop policies to protect web application and API's from malicious payload attacks, provide virtual patching capabilities and validation with Security Testing.
- Assist in developing an automated security framework for robust deployment tools and processes, leveraging various scripting languages and open-source solutions.
- Knowledge in building the F5 WAF, API Security, BOT protection, DOS/DDOS protection policies and extending them to hybrid cloud environment -AWS and Azure environment
- Familiarity with DevSecOps ecosystem: Terraform, Ansible, GitHub, Jenkins, Azure DevOps, SAST, DAST & SCA
- Knowledge of Cloud & Kubernetes Resource Security, Secure Network and Architecture, SDLC standard and policies
- Familiarity with Web App Protection AWS and Azure App Protection Policy, Configuration, and Security Management tools
- Expertise in Programming languages Python, NodeJS, SQL query and Vulnerable Code remediation.
- Stay up to date with the latest application security threats and trends
- Proficiency in designing, implementing, and maintaining effective security policies for web applications using WAF technologies
- Experience coordinating and performing vulnerability assessments using automated and manual tools
- Ability to review and analyze WAF logs to detect and respond to security incidents promptly
- Ability to review and analyze vulnerability data to identify security risks to the organization's network, infrastructure, and application's and determine any reported vulnerabilities that are false positives
- Experience with BI Design and Development
- Familiarity with Information Security frameworks/standards (i.e. CIS, NIST, RFC2196, etc.)
- Familiarity with common security libraries, security controls, and common security flaws
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.
Senior Application Security Engineer
Posted 3 days ago
Job Viewed
Job Description
**Overview:**
Responsible for capturing and refining information security requirements and ensures their integration into information technology component products and information systems through purposeful security design or configuration. Provides advanced working guidance to technology teams and leadership in the areas of secure coding, application authentication, encryption, and quickly research and become competent in other areas as needed.
**Primary Responsibilities:**
+ Develop and implement engineering's technical security policies and procedures, and performance of security measures,
+ Scan and test applications for potential vulnerabilities and non-compliance with security standards,
+ Partner with engineering teams during code reviews to identify potential security vulnerabilities and advise strategies to develop more secure code,
+ Integrate security tools and processes into the software development and operations (DevOps) pipeline, including automation of security checks and scans to identify and fix vulnerabilities early in the development process.
+ Lead training sessions for technology teams in one-on-one coaching and large team training sessions on secure coding practices and information system security best practices.
+ Configure and manage automated tools and solutions to address security weaknesses in applications, systems, and infrastructure.
+ Partner closely with incident response teams to mitigate the impact of incidents from application security vulnerabilities and identify necessary steps to remediate findings.
+ Proactively recommend process enhancements and implement prioritized improvements within Cybersecurity team to enhance application security capabilities.
+ Track current events, technological advancements, and changes in the secure application development landscape to anticipate how attackers may change their tactics, and implement adjustments to internal technologies, policies, and procedures.
+ Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
+ Partners primarily with individual contributors and leaders within Cybersecurity and Technology, and occasionally senior leaders within Cybersecurity.
+ Determines and develops approach to solutions. Work is accomplished with periodic check-ins for alignment and limited direction. Work is evaluated upon completion to ensure objectives have been met.
+ Proficient ability to use multiple Cybersecurity tools, specific to function.
+ This role is used within Cybersecurity, typically in one of the following ways:
+ Application Security - partners with engineers and developers to secure first-party and third-party code by reviewing the application, data, and systems it interacts with.
+ Product Security - secures products by ensuring they are designed, developed, and delivered in a secure manner".
**Manager Responsibilities:**
No supervisory responsibilities
**Education and Experience Required:**
+ Bachelor's degree and a minimum of 3 years' relevant work experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 5 years software development or application security
+ Prior experience reviewing or fixing vulnerabilities identified using application security tools such as static application security testing (SAST), software composition analysis (SCA), interactive application security testing (IAST), dynamic application security testing (DAST), or application security posture management (ASPM) suite
+ Intermediate understanding of the Software Development Life Cycle (SDLC)
+ Ability to train technologist and people leaders at various levels on secure application development, both in person and virtually
+ Excellent communication and interpersonal skills
**Education and Experience Preferred:**
+ Intermediate experience reviewing or fixing vulnerabilities identified using application security tools such as static application security testing (SAST), software composition analysis (SCA), interactive application security testing (IAST), dynamic application security testing (DAST), or application security posture management (ASPM) suite
+ Understanding of common software weaknesses that impact cloud and web applications, beyond the Open Worldwide Application Security Project (OWASP) Top 10
+ Demonstrable experience developing and maintaining automation for application security tasks and defect identification
+ Experience developing enterprise applications
+ Knowledge of secure configuration of cloud-native and containerized apps in one or more Cloud environments
+ Certifications in the area of Application Security
+ Proficient persuasive communication skills to gain buy-in of others in cybersecurity and technology teams
+ Ability to create an effective learning environment that allows for maximum learner results
+ Must be comfortable with providing 1-1 coaching for all levels of individual contributors and up to SVP management
+ Ability to build and maintain effective relationships within and across multiple technical teams
+ Prior experience utilizing continuous integration and continuous deployment (CI/CD) pipeline instrumentation
+ Highly proficient at coding with one or two programming languages
+ Highly proficient with Agile development methodologies and version control systems
+ Experience defining and reviewing software security features and capabilities
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $102,939.06 - $171,565.10 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Wilmington, Delaware, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Production Application Support Engineer (Talent Community) - Wilmington, Omaha, Austin
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading financial services provider, is seeking a Production Support Engineer to join their team. As a Production Support Engineer, you will be part of the IT department supporting critical enterprise application platforms. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem-solving, and a commitment to continuous improvement, which will align successfully with the organization.
Job Title: Production Support Engineer
Location: Wilmington, Delaware; Omaha, Nebraska; Austin, Texas
Pay Range: $55-$65 per hour, w2
What's the Job?
-
Deploy, monitor, troubleshoot, automate, and maintain critical enterprise application platforms in production.
-
Involve in various change deployments for application enhancements or to fix issues reported by users.
-
Support in the resolution of incidents and problems, ensuring effective problem-solving techniques are applied.
-
Perform deep dive application reviews and provide feedback to enhance the quality of application code artifacts.
-
Assist with data processing and troubleshooting activities alongside L2 support.
What's Needed?
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3+ years of solid experience as an application production support engineer in a 24x7 uptime environment.
-
Strong understanding of Linux environments and various operating systems (e.g., RedHat Linux, AIX, Windows).
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Experience with log parsing technologies like Splunk and monitoring tools such as Dynatrace.
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Hands-on scripting experience using shell, Perl, PowerShell, or Python for automation purposes.
-
Good understanding of ITIL concepts and experience in service delivery processes including Incident Management.
What's in it for me?
-
Opportunity to work with a leading financial services client on critical enterprise applications.
-
Engagement in a dynamic and collaborative team environment.
-
Chance to enhance your technical skills and grow in a supportive atmosphere.
-
Involvement in innovative projects that drive process and monitoring improvements.
-
Exposure to a variety of technologies and methodologies in a fast-paced setting.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Production Application Support Engineer (Talent Community) - Wilmington, Omaha, Austin
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading financial services provider, is seeking a Production Support Engineer to join their team. As a Production Support Engineer, you will be part of the IT department supporting critical enterprise application platforms. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem-solving, and a commitment to continuous improvement, which will align successfully with the organization.
Job Title: Production Support Engineer
Location: Wilmington, Delaware; Omaha, Nebraska; Austin, Texas
Pay Range: $55-$65 per hour, w2
What's the Job?
- Deploy, monitor, troubleshoot, automate, and maintain critical enterprise application platforms in production.
- Involve in various change deployments for application enhancements or to fix issues reported by users.
- Support in the resolution of incidents and problems, ensuring effective problem-solving techniques are applied.
- Perform deep dive application reviews and provide feedback to enhance the quality of application code artifacts.
- Assist with data processing and troubleshooting activities alongside L2 support.
- 3+ years of solid experience as an application production support engineer in a 24x7 uptime environment.
- Strong understanding of Linux environments and various operating systems (e.g., RedHat Linux, AIX, Windows).
- Experience with log parsing technologies like Splunk and monitoring tools such as Dynatrace.
- Hands-on scripting experience using shell, Perl, PowerShell, or Python for automation purposes.
- Good understanding of ITIL concepts and experience in service delivery processes including Incident Management.
- Opportunity to work with a leading financial services client on critical enterprise applications.
- Engagement in a dynamic and collaborative team environment.
- Chance to enhance your technical skills and grow in a supportive atmosphere.
- Involvement in innovative projects that drive process and monitoring improvements.
- Exposure to a variety of technologies and methodologies in a fast-paced setting.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Production Application Support Engineer (Talent Community) - Wilmington, Omaha, Austin
Posted 3 days ago
Job Viewed
Job Description
**Job Title:** Production Support Engineer
**Location:** Wilmington, Delaware; Omaha, Nebraska; Austin, Texas
**Pay Range:** $55-$65 per hour, w2
**What's the Job?**
+ Deploy, monitor, troubleshoot, automate, and maintain critical enterprise application platforms in production.
+ Involve in various change deployments for application enhancements or to fix issues reported by users.
+ Support in the resolution of incidents and problems, ensuring effective problem-solving techniques are applied.
+ Perform deep dive application reviews and provide feedback to enhance the quality of application code artifacts.
+ Assist with data processing and troubleshooting activities alongside L2 support.
**What's Needed?**
+ 3+ years of solid experience as an application production support engineer in a 24x7 uptime environment.
+ Strong understanding of Linux environments and various operating systems (e.g., RedHat Linux, AIX, Windows).
+ Experience with log parsing technologies like Splunk and monitoring tools such as Dynatrace.
+ Hands-on scripting experience using shell, Perl, PowerShell, or Python for automation purposes.
+ Good understanding of ITIL concepts and experience in service delivery processes including Incident Management.
**What's in it for me?**
+ Opportunity to work with a leading financial services client on critical enterprise applications.
+ Engagement in a dynamic and collaborative team environment.
+ Chance to enhance your technical skills and grow in a supportive atmosphere.
+ Involvement in innovative projects that drive process and monitoring improvements.
+ Exposure to a variety of technologies and methodologies in a fast-paced setting.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Technical Support Analyst
Posted 8 days ago
Job Viewed
Job Description
Description
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).
ESSENTIAL FUNCTIONS:
-
Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
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Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
-
Access knowledge bases and resources on the Internet to aid in problem resolution.
-
Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
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Develops help sheets and frequently asked questions lists for Solutions knowledge base.
ADDITIONAL FUNCTIONS:
- Perform other duties, as assigned.
QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):
Education:
- Associate's degree in related field or an equivalent combination of experience and education is required.
Experience:
-
Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
-
Application support experience with Office 365 products with an emphasis on Word and Excel.
-
Experience with DMS/FileSite a plus.
Knowledge, Skills, & Abilities:
-
Working knowledge of network and local PC diagnostic utility tools.
-
Exceptional written and oral communication skills.
-
Ability to work in a fast-paced team environment.
-
Exceptional customer service orientation.
-
Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
-
Ability to absorb and retain information quickly.
-
Ability to effectively prioritize and execute tasks in a high-pressure work environment.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL REQUIREMENTS
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
VISUAL ACUITY
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
COMPENSATION & BENEFITS
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
-
Las Vegas: $60,000 to $5,000
-
Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
-
Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (
DISCLAIMER
Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
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Technical Support Analyst
Posted 3 days ago
Job Viewed
Job Description
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Sr. Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Sr. Technical Support Engineer role at MKS Inc. 1 week ago Be among the first 25 applicants Join to apply for the Sr. Technical Support Engineer role at MKS Inc. Get AI-powered advice on this job and more exclusive features. A Day in Your Life at MKS: As a Sr. Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service Engineers, Sales teams, and customers to provide expert-level troubleshooting guidance and technical support. Additionally, you will collaborate with Engineering, Quality, and Manufacturing teams in order to investigate and mitigate product performance concerns, spurring continuous design and process improvement. In this role, you will report to the Technical Support Manager. A Day in Your Life at MKS: As a Sr. Technical Support Engineer at MKS, you will partner with Service Technicians, Field Service Engineers, Sales teams, and customers to provide expert-level troubleshooting guidance and technical support. Additionally, you will collaborate with Engineering, Quality, and Manufacturing teams in order to investigate and mitigate product performance concerns, spurring continuous design and process improvement. In this role, you will report to the Technical Support Manager. You Will Make an Impact By: Technical Expertise: Provide expert-level technical support to our valued customers, Field Service Engineers, Sales teams, and Service Technicians. This includes answering complex technical questions, performing in-depth troubleshooting, and resolving critical issues via phone, email, or in person. Cross-Functional Problem Solving: Collaborate closely with Engineering, Quality, and Manufacturing teams to identify, analyze, and implement effective corrective actions for new product failure modes, ensuring continuous improvement. Product Transition & Service Enablement: Drive the seamless transition of new products from design to service, representing the Service organization in product development projects, communicating critical requirements, and proposing innovative solutions. Knowledge Creation: Develop and maintain comprehensive technical documentation, including technical memos, service bulletins, and high-quality training materials to empower our global teams. Training & Development: Deliver engaging and effective training sessions on new and existing products to Field Service Engineers, customers, and Service Technicians, fostering their technical proficiency. Field Support (As Needed): Potentially participate in on-site customer installation and training programs, providing direct support and building strong relationships. Travel Requirements: Up to 10% of Travel is required. Skills You Bring: Educational Foundation: An Associate's (AS) degree in a technical engineering field or equivalent practical experience is required; a Bachelor's (BS) degree is preferred. Hands-On Experience: A minimum of 3+ years of hands-on field service or technical support experience in a relevant industry. Problem-Solving: A highly motivated, self-driven individual with a positive and proactive approach to complex problem-solving. Exceptional Communication: Strong business acumen, analytical capabilities, and outstanding interpersonal and communication skills, enabling effective interaction with diverse stakeholders. Collaborative Spirit: Proven ability to communicate effectively and collaborate seamlessly with cross-functional teams. Autonomy & Prioritization: Aptitude to manage multiple tasks and priorities efficiently with minimal supervision. Technical Proficiency: Good computer skills with a working knowledge of the MS Office suite. Physical Demands and Working Conditions US requirement due to Americans with Disabilities Act (ADA). However, each country is different due to employment laws, so HR Partner discretion is advised. See HR Partner with any questions. Physical Demands and Working Conditions: Ability to sit or stand for extended periods while performing computer-based tasks and engaging in phone communication. Ability to work in an office environment and potentially in manufacturing or customer facilities, which may involve exposure to moderate noise levels and varying temperatures. Occasionally required to lift and/or move up to 25 pounds. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Semiconductor Manufacturing Referrals increase your chances of interviewing at MKS Inc. by 2x Sign in to set job alerts for Senior Technical Support Engineer roles. 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Advanced Technical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.
In this role you will.
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Respond to customer cases in line with service level objectives.
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Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.
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Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.
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Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.
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Manage customer and internal communications with, both written and on calls.
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Drive full resolution of cases and escalated cases with limited oversight or direction.
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Act as a mentor and advisor to other members of the Global Technical Support Team
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Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.
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Create knowledge articles and lead knowledge sharing initiatives.
You have what it takes if you have.
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Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus
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Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS solutions.
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Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
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Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.
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Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.
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The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
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Strong organizational skills with the ability to manage multiple tasks simultaneously.
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Customer focus and ownership, use of own initiative, and a proactive approach to work.
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Ability to facilitate conversations with large groups of remote people.
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Ability to maintain calm during stressful situations.
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Ability to translate technical incidents into business terms.
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Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
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Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at