66,874 Banking Operations jobs in the United States

Job Description Job Description Title: Operations Back Office Specialist (Non-Exempt) Reports To: Operations Manager Position Summary Performs routine clerical duties within the accounting and special services department. Responsible for back-office functions related to: report review and reconciliation, account administration, Share Draft program management, member disputes and claims, other member service phone calls, accounts payable/ receivable. Also handles VISA & M/C, ACH, Wires, and online banking services. Works in a team environment of cross/ trained professionals. Primary Responsibilities Realizes that Member Service is the top priority for this position. Communicates with members and non- members, assesses needs, and assists or responds to inquiries mainly by phone and/or e-mail. Initiates member correspondence as needed. Assists with Home Banking inquiries. Reviews periodic core banking system reports and general ledgers as assigned. Accounts Payable/ Accounts Receivable Preforms Account Administration functions (membership, levy, deceased, reclamations, subpoenas, escheat, etc.) Completes external reporting and communicates with 3rd party resources as assigned (chexsystems, bond claims, plastic card fraud/ claims, insurance/ protection products, ATM, and branch cash orders, etc.) Administrates aspects of the VISA and Debit Card programs (reports, card orders/ replacements, PIN orders, processing, Flacon verifications, travel updates, disputes, and tracking). Serves as the custodian of Share Draft and ACH processing (check orders, return checks, posting, exceptions, returns, disputes, stop payments, RDC, etc.) Cross sells all credit union products and services; refers members to appropriate departments as required or needed. Performs such other duties as may be assigned from time to time. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, and the Office of Foreign Assets Control. Completes all required training as assigned. Qualifications Experience working in a Financial Institution (2 years). Must be familiar with basic banking accounts, e-banking concepts such as: online banking, ACH, RDC, and Wires. Possess people persuasion skills and customer service attitude. Must have strong oral and written communication skills and maintain professionalism at all times. Must have keen computer data entry accuracy skills and have a good understanding of general business software programs and machinery. This position requires mental alertness to prioritize workload and complete daily tasks timely, in a fast-paced environment with multiple duties and member requests. Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to read and carry out written instructions and follow oral instructions. Will interact with members and staff daily. Physical Requirements: Performs primarily sedentary work with limited physical exertion and occasional lifting to 20 lbs. Must be able to routinely perform work indoors in a climate-controlled office environment. Must be able to go up and down stairs/ ladders when required. Must be able to routinely perform work on a computer (keyboard/ten key) for an average of 6-8 hours per day, when necessary. Must be able to operate routine office equipment (phone, copier, fax, calculator, etc.) Must be able to work extended hours when required or requested. Must be capable of regular and timely attendance. Company Description We are a Credit Union headquartered in the South Bay with additional branches located in Oakland and San Francisco, serving all of Santa Clara County, Postal Workers, and Civil Service workers and their families! We have a legacy of service since 1931. Company Description We are a Credit Union headquartered in the South Bay with additional branches located in Oakland and San Francisco, serving all of Santa Clara County, Postal Workers, and Civil Service workers and their families! We have a legacy of service since 1931. #J-18808-Ljbffr

• Manage and maintain a portfolio of active leveraged and high-grade loan transactions for Japanese Corporate Banking.
• Support the execution and closing of complex loan transactions, including, but not limited to, new deals, refinancing, amendments, acquisition financings, and re-pricings.
• Collect and review legal loan documentation to perform a detailed review against required Legal, Credit, and Regulatory approvals, as per Bank policy, as well as perform Facility booking in the MUFG System of Record.
• Review internal loan related documents and notices for accuracy and completeness and provide the Back Office with all necessary information/instruction for loan/fee booking.
• Liaise and coordinate pre-closing requirements with internal and external clients (i.e., Portfolio Management, Syndications, Credit, Loan and Agency Services, Finance, Legal, and Back Office Servicing).
• Review and advise on funding mechanics and operational requirements as it pertains to internal booking and Operational policies.
• Perform cyclical Review and Monitoring of Financial Covenants for active Credit Agreements in individual 's portfolio. Liaise with Relationship/Portfolio Manager for latency and any Covenant Breaches.
• Generate various internal reports as assigned.
• Assist with ad-hoc inquiries from the Front Office, Controllers, Reporting, and the Back Office pertaining to the closing process and ongoing maintenance.
• Schedule internal conference calls to ensure pre-closing requirements have been met and resolve / escalate any outstanding issues (for Admin Agent/Lead transactions)
• Execution of best practices of control, risk mitigation and escalation.
• Participate in projects and provide valuable input with various working groups, with the goal to continually enhance performance and efficiency
• Periodically reviews the relevant procedures to ensure appropriate control and consistency with Head Office guidelines and bank regulations.
• Ensures adherence to all bank policies and procedures relative to Regulatory Compliance including but not limited to; the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Act, Privacy Act, Regulations Q& X, Customer identification Program, Know Your Customer, Suspicious Activity Reports.

• A Bachelor's degree, a Finance or Accounting major is preferred.
• 1-2 years of experience in financial service industry. An equivalent experience considered.
• Solid understanding of MS Excel including formulas and pivot tables.
• Ability to operate in a challenging and rapidly changing environment with a desire to accept new assignments and the ability to learn new principles and dynamic systems quickly.
• Keen attention to detail, strong oral and written communication skills, and strong analytical capability.
• Critical decision-making abilities including the ability to identify, escalate, and propose solutions to problems.
• Ability to multi-task through the practice of strong organizational and time management skills.
• Proven ability to excel in teamwork environment.
• Understanding of the Loan product, including an understanding of a credit agreement, loan funding mechanics, deal structure, etc.
• Demonstrated understanding of financial services, specifically within Wholesale and Investment Banking.
• Exposure in an international business environment is a plus.

The estimated starting salary for this position is $55,000-$75,000/Annually.Duties and Responsibilities/Results:Process business deposit account applications submitted through the Bank's Business Banking Online platform.Create agreements in DNA so that businesses can register for online and telephone Banking, troubleshoot Business Agreements to ensure accuracy. Then facilitate said business customers registering for Business Online Banking and Bill PayPartner with Business Banking department to assist business customers with onboarding and implementing cash management services, including online banking, ACH, wires, and remote deposit capture.Partner with Bank's Business Banking and BSA departments to support new account onboarding by reviewing documentation and performing due diligence to ensure compliance with KYC/AML, Bank regulations, and industry best practices.Assist with the processing of daily business banking transactions, including wires, ACH, remote deposits, and account transfers.Monitor payment transactions exception activity and escalate to management for decisioning and resolution.Provide ongoing operational support to business banking clients, to include troubleshooting issues related to system access, product usage, and related.Partner with Business Banking to process and assist with verifying ACH transactions, wire transfers, positive pay exceptions, and other cash management services.Ongoing monitoring of transaction activity for fraud and compliance risks, escalating as necessary.Work closely with the Bank's BSA departments to business banking and cash management activities adhere to bank operations policies, regulatory guidelines, and industry best practices.Process monitory and non-monitory account maintenance requests such as Stop payments, change of address and general ledger transactions.Monitor Business accounts for dormancy and take preventive measures to ensure accounts remain with Bank and are not abandoned.Prepare various reports related to transaction activity, and transaction volume, exception processing, and various other related reports.Collaborate with Business Banking management to ensure clients receive seamless service and timely resolution of requests.Assist with audits and regulatory reviews by providing necessary documentation and reports.Participate in new and existing product and core system testing as needed.Provide backup support across the Bank's Payment's operations team as needed.Other ad hoc tasks as requested by management.Required Qualifications: Bachelor's degree preferred.3-5 years of experience in banking operations, treasury management, or cash management supportExcellent interpersonal skills with the ability to effectively correspond with various department managers, as well as senior managementComprehensive understanding of Business Banking and money movement products. (ex. ACH, Wire transfers, RDC, Bill Pay, Analysis Accounts, etc.)Strong organizational skills and attention to detail and meeting deadlinesExcellent verbal and written communication skills and problem-solving skills, with the ability to support and educate business clients effectivelyUnderstanding of banking regulations, compliance requirements, and fraud prevention best practices.Proficient in Microsoft Office.Working knowledge of FISERV DNA or similar core banking system a plus.Ability to multitask in a high-volume environment required. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB+ (investment grade) deposit rating on January 25, 2024. For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

Position Summary:

The SVP, Head of Banking Operations, is responsible for leading core banking operations, driving efficiency, and increasing automation and compliance through technology-enabled solutions.

This role oversees core functions, including bank reconciliation, deposit operations, and loan operations with an emphasis on continuous improvement to streamline processes and enhance service delivery. This role will focus on optimizing processes, implementing innovative strategies, and ensuring that the operations departments are positioned for future growth and success. This role will collaborate with various departments to streamline workflows, enhance productivity, and develop forward-thinking operational plans that support the company's long-term objectives. The role requires the ability to help the company think strategically about the changing operational environment with a focus on efficiency; coupled with appropriate tactical execution and the ability to influence and guide decisions based on their experience and industry knowledge. The Head of Banking Operations will regularly evaluate the efficiency and appropriateness of processes, best practices, as well as the overall performance across these operational teams.

We have a flexible work schedule where employees can work from home one day a week.

Essential duties and responsibilities:

• Lead the core banking Operations teams in driving operational enhancements and efficiency across loan operations, deposit operations, and reconciliations. Establish best practices and processes, solve critical problems, and manage performance effectively.
• Drive automation and process optimization to modernize operations and improve scalability.
• Identify and implement technology solutions to enhance efficiency and reduce operational risks.
• Lead system conversions and upgrades, ensuring seamless integration with operational processes.
• Define and execute the operational strategy to align with the bank's growth and digital goals.
• Build and lead high-performing teams, fostering a culture of innovation and continuous improvement.
• Partner with business leaders and stakeholders to address challenges, resolve issues, and enhance service capabilities.
• Ensure compliance with all regulatory and legal requirements through robust controls and risk mitigation strategies.
• Manage fraud risk through continuous evaluation and enhancement of controls.
• Monitor operational metrics and report on trends, performance, and issues to executive leadership.
• Collaborate with Human Resources to develop strategic staffing plans that address organizational growth and ensure proper structure within the department and to support operational demands.
• Build relationships with other departments such as marketing, finance, legal, compliance, and risk to identify important trends, potential problems, and opportunities. Set clear objectives for the team and utilize all available resources to address the toughest challenges.
• Act swiftly to resolve issues preventing the team from working effectively, presenting proactive ideas to support growth and maintain market competitiveness.

Required knowledge, skills and experience:

• A minimum of 15 years of professional experience involving technology-focused process improvements, transformations, and system implementations with a strong emphasis on operational efficiency.
• Extensive knowledge in transaction banking, payment processing, and financial services, including: Managing operational risk, Deposit operations (e.g., item processing, deposit product management), Loan operations (e.g., loan booking, closing, and administration), Bank Reconciliations
• Proficiency in deposit and loan regulations including ECCHO Operating Rules
• Ability to establish and communicate a vision, solve problems from a high level, and be deeply involved in processes, systems and service delivery details.
• Strong analytical skills, excellent time-management and organizational habits, and effective communication and presentation skills for senior stakeholders.
• Experience working in dynamic, rapid growth environments with tight deadlines.
• Hands-on approach with strong interpersonal skills - able to build and manage relationships with team members, cross-functional colleagues, and external partners.
• Track record of leading and developing a team, investing in coaching and development.

Potential Salary: $75,000 - 300,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.