241 Benefits Advisor jobs in Mayflower Village

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The Human Resource Manager will lead and direct the functions of the Human Resources (HR) including recruitment, administering pay, benefits, and leave, and developing and enforcing company policies and practices.

As the HR Manager you will be responsible for supporting our leaders to attract, develop and retain top talent in support of the growth strategy of the business, administering benefits, pay and leave and developing best practices.

Key responsibilities:

• Builds organizational capability through ownership and execution of the organization's human resource and talent strategy particularly as it relates to acquisition, assessment, performance management, employee development, succession planning and retention. Facilitate talent reviews to assess pipeline strength, determine development focus areas or gaps in the organization and implement necessary actions.
• Coach and influence leaders to improve performance and leader effectiveness while fostering a culture of manager ownership and accountability of the employee life cycle.
• Provides support and guidance to HR staff, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Facilitates constructive and timely performance evaluations across the business.
• Promotes positive employee relations and employee engagement initiatives.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, investigations, and terminations.
• Provides guidance to leaders regarding policies, best practices, laws and regulations to ensure compliance with local and governmental regulatory requirements.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, or related field required.
• A minimum of five years of human resource management experience preferred.
• SHRM-CP or SHRM-SCP highly desired.

• Excellent verbal and written communication skills.
• Excellent facilitation and coaching skills. Strong employee relations skills with the proven ability to drive change and leadership ownership / accountability.
• Strong leader of people with proven capability to empower, motivate and develop others.
• Excellent organizational skills and attention to detail.
• Strong drive for results and sense of urgency; data and metrics driven
• Demonstrated strategic thinking capability and business acumen.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough knowledge of employment-related laws and regulations.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

• Competitive base salary
• Annual bonus program
• Competitive benefits package

Join to apply for the Director Human Resources role at CommonSpirit Health Continue with Google Continue with Google 1 week ago Be among the first 25 applicants Join to apply for the Director Human Resources role at CommonSpirit Health Position Summary We have a cornerstone and highly visible opportunity for an experienced Human Resource Director; in this role you will oversee HR operations for Northridge Hospital Medical Center, a 394-bed acute care not-for-profit community hospital. *Responsibilities* Position Summary We have a cornerstone and highly visible opportunity for an experienced Human Resource Director; in this role you will oversee HR operations for Northridge Hospital Medical Center, a 394-bed acute care not-for-profit community hospital. As a strategic leader, you will align business objectives with employees and management, and serve as an evidence-based consultant to executive leadership related to our organizational goals and strategy on Human Resource related issues, including employee health, employee relations, labor relations, performance management, training, policy application, organizational development, workforce planning, ADA interactive process, and compensation. You will direct the HR team and formulate partnerships across the HR team and Centers of Expertise (CoE) to deliver value-added service to management and employees that reflect the business objectives of CommonSpirit Health. Our ideal candidate will have an understanding of healthcare, human resources, working with union relationships, and supporting our mission of caring for underserved communities. In this position, you will act as a development coach to our operations leaders and oversee the employee engagement and workforce culture strategies that make Northridge Hospital a great place to work. If you are committed to social justice, health equity, and prepared to help shape healthcare to deliver care in new, innovative ways, you belong with us. Benefits and offerings for this position include (plus much more!): Relocation assistance. Annual performance-based bonus program. Annual employer contribution to retirement program (no employee contribution needed). Medical benefits for the employee at no payroll deduction. 29 days PTO accrued annually. *Qualifications* *Required Education and Experience: * Bachelor’s Degree and minimum of 7 years HR or leadership experience, OR minimum of 10 years HR or leadership experience in the discipline, OR Master’s Degree with relevant experience. HR experience should encompass generalist experience or at least 2 or more areas of specialty, e.g., compensation, benefits, employee/labor relations, talent acquisition, etc. Demonstrated employee relations experience with a working knowledge of recruitment, training delivery, benefits and compensation theory/administration. *Preferred Qualifications: * PHR, SPHR, SHRM-CP, or SHRM-SCP certification. *Overview* Founded in 1955 Dignity Health – Northridge Hospital Medical Center is a 394-bed acute care nonprofit community hospital located in Northridge California. The hospital offers a full complement of award winning services including the Leavey Cancer Center a cardiovascular center stroke center the Center for Assault Treatment Services a pediatric medical center and the only pediatric trauma center in the San Fernando Valley. As a leading provider of compassionate high-quality and affordable patient-centered care we share a rich legacy with Dignity Health one of the nation’s five largest health care systems. We are part of a 21-state network of nearly 9000 physicians 62000 employees and more than 400 care centers. Visit ( for more information. (One Community. One Mission. One California.)( *Pay Range* $59.41 - $6.14 /hour Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Human Resources Industries Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices Referrals increase your chances of interviewing at CommonSpirit Health by 2x Get notified about new Human Resources Director jobs in Los Angeles, CA . 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Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Job Summary

location: California USA

We are seeking a strategic and hands-on Human Resources (HR) Manager to oversee all aspects of our HR operations. This role involves developing HR strategies and policies, managing the employee life cycle, and promoting a positive workplace culture. The ideal candidate is experienced in HR practices, knowledgeable about labor laws, and capable of aligning people practices with business objectives.

Requirements:

• Bachelors degree in Human Resources, Business Administration, or related field (HR Certification is an asset)
• Minimum (5+) years of HR experience, with at least (2+) in a managerial role
• Excellent knowledge of relevant US employment legislation

Preferred Qualifications:

• CHRP/CHRL designation
• Experience in (industry, e.g., manufacturing, tech, retail)
• Familiarity with unionized environments (if applicable)
• Bilingual (English/Spanish) is an asset

For a more detailed summary of the role, reach out to Ross Evans to set up a one-on-one review.

email below

Salary: $105,972.00 - $130,092.00 Annually

Location: City of West Covina, CA

Job Type: Full Time

Job Number: 2025-045

Department: Human Resources & Risk Management

Opening Date: 07/17/2025

Closing Date: Continuous

Max Number of Applicants: 100

This recruitment is being conducted to fill (1) vacancy and will establish an eligibility list which may be used to fill future vacancies as they occur during the active status of the eligibility list. Open until filled, apply immediately. FLSA: Exempt Probationary Period: 12 months Bargaining Unit: Mid-Management

Under general direction, plans, organizes and manages the daily operations of the City's Human Resources and Risk Management programs and services; oversees the day to day activities of the department including recruitment, selection, retention, succession planning, classification and compensation, benefits, training and development, employee and labor relations and negotiations, performance management, and related human resources programs and service; provides professional advice to managers and supervisors on complex human resource issues; manages the work of human resources professional, technical, and clerical staff; and performs related work as required.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Develop, implement, and maintain the department goals, objectives, policies and priorities and ensure that established goals and priorities are achieved.
• Provides day-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and City's goals and objectives.
• Manages the performance of department staff; supervise, train, develop and lead staff to provide effective delivery of services to the public, employees, and public officials.
• Manages the design and implementation of employee recruitment, selection, and retention programs; ensures that all phases of recruitment and selection comply with applicable federal, state, and local laws, regulations and guidelines.
• Manages the completion of organizational and position compensation and classification studies; oversees the drafting of new or modified class specifications; supervises the conduct of special surveys and studies regarding compensation and other human resource management issues.
• Manages administration of the City's comprehensive benefits and retirement plans and programs; conducts research, evaluates plan design and costing alternatives and recommends benefits program design changes.
• Conducts investigations of sensitive disciplinary cases, prepares documentation, and advises managers on appropriate action.
• Drafts contract language and administer labor contracts, including contract amendments as required.
• Applies process improvement and quality management principles to assigned areas of responsibility.
• Participates in the formulation and implementation of departmental policy, planning and strategy development.
• Advises, coaches and trains managers and supervisors on legal requirements and sound professional practices affecting a broad array of human resources processes.
• Confers with and interprets policies, procedures and regulations to management, staff, and the public.
• Provides guidance and training to managers and supervisors on positive employee relations practices.
• Consults with and facilitates agreement on appropriate action by managers and supervisors on employee grievance and discipline issues; may consult with employees and their representatives to identify and resolve employee/employer-related problems and issues.
• Collaborates with City management and supervisors to assess training, development and other organization improvement needs.
• Serve as staff to the City's Human Resource Commission; prepare agendas and reports. Provide advice and interpretation of Human Resource policies, rules, guidelines, practices, regulations, and laws.
• May oversee the department budget including monitoring and approving expenditures and making budget adjustments as necessary.
• Oversees special human resource programs including but not limited to employee recognition programs, unemployment insurance program, and tuition and education assistance.
• Review, analyze, advise, and provide updates to City staff on various reports, issues, legislation, court cases and other topics related to Human Resources and Employee Relations.
• Supervises maintenance of employee personnel files and related position and employee information databases, ensuring conformance with all privacy requirements.
• Supports Risk Management and Worker's Compensation programs.
• Performs related work as required.

Education, Training, and Experience Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. Incumbents will possess the most desirable combination of training, skills, and experience as demonstrated by their past and current employment. Bachelor's degree in human resource, organizational development, business or public administration or related field; and five (5) years responsible experience in human resources management including two years as a supervisor or lead. A Master's degree in a related field and experience in a public agency is desired.

Licenses/Certificates/Special Requirements A valid California Class C Driver's License with a satisfactory driving record is required. Society for Human Resource Management (SHRM) or Professional in Human Resources (PHR) certification or similar professional certification is desired.

Knowledge of Principles, policies, and practices of public human resources administration, including recruitment and selection, retention, succession planning, equal employment opportunity, employee relations, classification and compensation, job analysis, benefits design and administration, training and development and performance management. Principles, practices, and techniques of risk management. Principles and practices of labor management relations, including negotiation and contract administration techniques. Principles, practices and practices of diversity, inclusion, and equity. Employee/labor relations principles and practices, including contract administration. Principles and practices of public administration, including long-range planning, budgeting, purchasing, and maintaining public records. Principles and practices of effective management and supervision. Applicable federal, state, and local laws, regulations, and standards. Standard office equipment, including personal computers and computerized applications and programs including Microsoft Office Suite, HRIS and Applicant Tracking system (ATS). Research methods and report preparation and presentation. Business arithmetic. Principles and practices of sound business communication; correct English usage, including spelling and grammar. Business letter and report writing. City human resources policies, practices and procedures and labor contract provisions. Occupational hazards and standard safety practices. Sound customer service practices and etiquette.

Ability to Develop and administer effective department and program goals, objectives, policies, and methods for evaluating achievement and performance levels. Plan, manage, supervise, assign, delegate, review and evaluate the work of staff engaged in the delivery of human resources and risk management programs. Develop and implement comprehensive, effective human resources and risk management programs in assigned areas. Understand, interpret, explain, and apply City, state and federal policies, laws, and regulations. Evaluate human resource management practices and make sound recommendations for improvement. Organize, set priorities, and exercise expert independent judgment within areas of responsibility. Develop and implement appropriate procedures and controls. Communicate effectively, both orally and in writing. Represent the City effectively in dealings with labor organizations, employees, and management. Present proposals and recommendations clearly, logically, and persuasively. Operate a computer and standard business software. Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people. Establish and maintain effective working relationships with all those encountered in the course of work. Read and write at the level required for successful job performance. Make accurate mathematical calculations. Understand and follow written and oral instructions. Operate a computer and standard business software and other standard office equipment. Maintain confidential information. Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations. Establish and maintain effective working relationships with all those encountered in the course of work.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee regularly performs extensive and repetitive physical activity involving the arms, wrists, and hands, including writing, and using a keyboard. The employee is also regularly required to sit, talk, or hear, both in person and by telephone. The position also requires the occasional need to lift and carry materials and supplies weighing up to 25 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

EEO Statement The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations

2 weeks ago Be among the first 25 applicants

Job Summary: This is Not A Remote or Hybrid Position.

The Corporate Human Resources Manager will have a record of demonstrating the highest level of ethics and integrity while working to improve employer/employee relations. In this role, you will coordinate internal investigations in response to concerns or complaints from employees or management; work directly with business, management, and employee to proactively resolve issues.

plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organizations mission and talent strategy. Our successful candidate will have a record of resolving a variety of human resources issues while ensuring compliance with applicable laws, regulations, policies and procedures.

Duties/Responsibilities

• Support Corporate HR Management in the communication of HR policies, procedures, programs and employment laws.
• Conduct/convene investigations of employee complaints or when concerns are raised.
• Collaborates with the Head of Human Resources to understand the organizations goals and strategy related to staffing, recruiting, and retention.
• Monitors and ensures the organizations compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations human resource compliance and strategy needs.
• Administers or oversees the administration of human resource programs including, but not and leaves; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
• Conducts research, audits and analysis of organizational trends including review of reports and metrics from the organizations human resource information system (HRIS) or talent management system.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
• Develops and implements departmental budget.
• Facilitates professional development, training, and certification activities for HR staff.
• Performs other duties as required.
  
  

• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
  
  

• Strong experience with internal investigations, processing disciplinary actions, participating in the hearing and arbitration processes.
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
  
  

• Bachelors degree in Human Resources, Business Administration, or related field required; Masters degree preferred.
• At least 2-5 years of human resource management and investigations experience required.
• SHRM-CP or SHRM-SCP highly preferred.
• This classification performs work that requires maintaining confidentiality and is routinely privy to matters that either involves confidential information, sensitive personnel issues or exposure to confidential sensitive corporate information.
  
  

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Manufacturing

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Were looking for motivated, engaged people to help make everyones journeys better.

Annual Hiring Range:

• $85,000 - $ 93,000 per year

Benefits

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Partners with General Manager of operating unit to understand business objectives and identify corresponding human resource needs; implements human resources strategy to support business objectives

• Partners with Operations and other key functions to develop programs that support employee retention.

• Helps drive division-wide human resources strategy, programs and processes into units

• Partners with operations and training functions to identify training needs and provide input on training approaches and content.

• Partners with operations and recruiting functions to identify and understand workforce needs; may be required to actively participate in recruiting union hourly employees and support recruitment for exempt and non-exempt positions.

• Serves as the primary employee and labor relations manager to mediate and resolve employee disputes and union grievances for kitchen.

• Provides counseling/training for unit management in the areas of labor/employee relations, EEO, affirmative action and discrimination.

• Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s).

• Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts.

• Accomplishes human resources and organization mission by completing related results as needed.

Qualifications

Education:

• Bachelor degree from a four year college or university is required

Work Experience:

• 5 years of experience in progressively responsible human resource roles, with at least 2 years of experience in Labor Relations and Employee Relations.

• At least 2 years of experience managing HR staff

• Experience recruiting in transportation, hospitality, manufacturing or food service environment highly desirable.

Technical Skills: (Certification, Licenses and Registration)

• Multi-lingual skills highly desirable

• Demonstrated knowledge of state and federal employment law

• Position requires experience and skills in:

  • Business acumen

  • Effective relationship building

  • Business partnering

  • Cross-functional collaboration

  • Talent acquisition

  • Business partnering

  • Negotiation

  • Establishing metrics for human resources performance

  • Analysis

  • Time management

  • Prioritizing multiple projects/tasks

• Candidate must have strong interpersonal skills, and be highly organized, action oriented and collaborative

• Must also have proficiency in all areas of EEO/Tile VII compliance including expertise in investigating and formally responding to Title VII charges

• Must have strong computer and database application skills (Excel, PowerPoint, etc.)

• Accomplishes human resources and organization mission by completing related results as needed.

• PHR/SPHR is preferred

Language / Communication Skills:

• Excellent oral and written communication skills; must also be good listener

Job Dimensions

Geographic Responsibility: Unit or Region

Type of Employment: Full-time

Travel %:

• If responsible for multiple units, must be able to travel frequently between assigned units in the designated geographic area;

• Ability to travel up to an additional 10% of time

Exemption Classification: Exempt

Internal Relationships: Employees at all levels of the organization

External Relationships: Employment candidates

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts

• In a normal production kitchen facility there may be physical discomfort due to temperature and noise

• Ability to work a flexible schedule as needed

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Dir, HR or VP, Ops, BU

Dotted Line Manager (Title, if applicable): n/a

Number of Direct Reports: Varies by unit size, up to 5+

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: up to 7+

gategroup Competencies Required to be Successful in the Job:

• Thinking Information Search and analysis & problem resolution skills

• Engaging Understanding others, Team Leadership and Developing People

• Inspiring Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity

• We communicate and keep each other informed

• We put our heads together to problem solve and deliver excellence as a team

• We have passion for our work and we pay attention to the little details

• We foster an environment of accountability , take responsibility for our actions and learn from our mistakes

• We do what we say we will do, when we say we are going to do it

• We care about our coworkers, always taking an opportunity to make someones day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

We anticipate that this job will close on:

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Current job opportunities are posted here as they become available.

Libertana Home Healths Human Resources Manager will play a key role in leading and developing the HR department in collaboration with the Vice President of Human Resources. This position is responsible for overseeing the day-to-day operations of the HR function, including recruitment and staffing, employee relations, training and development, and ensuring compliance with labor laws and company policies. The HR Manager will work closely with leaders across the organization to support a positive workplace culture and foster a productive, engaged, and high-performing workforce.

QUALIFICATIONS:

The following is a representation of the major duties and responsibilities of this position. The agency will provide reasonable accommodation to allow otherwise qualified applicants with disabilities to perform essential functions.

• Must have at least 5+ years of experience in healthcare or related industry preferred.
• Bachelors degree in human resources or related field strongly preferred.
• SHRM certification or any other advanced accreditations preferred.
• Previous experience leading and working with a team to meet daily, weekly, and quarterly goals.
• Prior experience working directly with department managers to ensure that everyone within the company is operating with company, county, state, and industry guidelines.
• Advanced knowledge of California employee benefits, unemployment, workers compensation, leave of absence and other related employee rights.
• Strongly preferred bilingual in Spanish.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversight of the HR team and the daily workflow of the department.
• Oversight of employee relations throughout the organization
• Assist in the development of HR policies and Procedures for the organization.
• Completes audits throughout the department to identify areas of improvement, assessing legal compliance is being maintained and ensuring HR practices are contributing to the success of the organization.
• Partners with the VP of Human Resources to understand and execute the organizations human resource and talent strategy as it relates to current and future talent needs, recruiting, retention and succession planning.
• May be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Works closely with management team and employees to improve work relationships, build morale and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Act as a point of contact for employee concerns, disputes, and grievances.
• Facilitate conflict resolution and engage in disciplinary actions as needed.
• Promote a positive and inclusive workplace culture.
• Improve manager and employee performance by identifying and clarifying problems; evaluating potential solutions and implementing them as well as coaching and counseling managers and employees when needed.
• Assist in the oversight of all Workers Compensation claims and leave of absences.
• Monitors the organizations performance management program.
• Maintains, updates, and writes job descriptions.
• Some travel may be required in California.
• Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (Up to 75% of the time).
• Close vision requirements due to computer work.
• Light to moderate lifting may be required (up to 25lbs).

• Balance customer needs with company requirements, providing proactive, professional service to customers via email, phone, and in-person interactions.
• Serve as the primary point of contact for various HR services, handling inquiries, processing transactions, and ensuring data integrity.
• Assist with documentation reviews, onboarding logistics, and support HR team members across various functions (e.g., Hours, Talent Strategies).
• You will prepare reports, correspondence, and materials, facilitate new hire orientation, and maintain documentation.
• Identify process improvement opportunities, collaborate on projects, and ensure high-quality data entry and reporting.
• Assist with troubleshooting administrative issues and contribute to process enhancements with minimal direction.

• HR Solutions Center Supervisor/Lead and team members on a variety of tasks as needed.

• A minimum of one year experience providing a broad range of customer-focused administrative services within a centralized and/or shared services organization.
• Ability to interact patiently and diplomatically with people from a variety of cultures and backgrounds and to effectively communicate with individuals who may have varied levels of English language proficiency.
• Demonstrated experience in performing duties in a highly detail-oriented manner, with the ability to prioritize and handle multiple projects in a proactive manner.
• Excellent customer service skills with a focus on high customer satisfaction through first call, ticketing, or email resolution, response and escalation protocols, professionalism, service quality, and integrity.
• Excellent verbal and written communication skills with the ability to produce high-quality work (documents, reports, correspondence) that is concise, logical, and grammatically correct. Experience reviewing the work of self to ensure quality and accuracy.
• Experience interacting effectively with others and establishing and maintaining cooperative working relationships within a diverse environment.
• Ability to use excellent judgment and exercise discretion in carrying out duties related to confidential matters.
• Ability to work with limited direction on assigned projects and assignments. Excellent organizational skills with the ability to establish effective task-tracking systems. Ability to independently set and change priorities for effectively managing workload.
• Demonstrated experience working as an active team member; experience interacting with employees and managers as well as external parties, serving as primary contact point regarding customer service functions.
• Fundamental computer skills using a variety of technology tools and applications (e.g. HR Information System, Applicant Tracking System, case management system, Google Apps (mail and calendar), Word, Excel, PowerPoint, and ability to do research online).
• Ability to work core business hours and occasional overtime as needed.

• Experience operating in a fast-paced environment within a centralized and/or shared services delivery organization and serving as a primary point of contact.
• Knowledge and understanding of Laboratory policies and procedures pertaining to employment activities.
• This position is subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
• As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.