8,887 Business Solutions Analyst jobs in the United States

• Information Systems:
  
  • Participate at various levels in Information Systems projects.
  • Maintain the configuration and operation of all bank production and test environments.
  • Maintain the access control and security functions of the core operating systems and their components.
  • Keep abreast of new and existing banking regulations and evaluate upcoming changes in Bank systems by utilizing vendor management to ensure systems capability of accommodating changes.
  • Administer business related software and ancillary applications.
  • Become proficient in using data mining techniques and system update tools.
  • Create reports using report generation tools and use business intelligence to analyze the raw data.
  • Consult with subject matter experts and review existing process documentation to uncover business needs and make recommendations for updates as necessary.
  • Stay informed of technology changes and/or software development through the attendance of various user conferences and training.
• Business Analysis:
  
  • Conduct analysis of business user needs and document project requirements.
  • Assist business unit with translation into proper specifications including creating: Business Cases, Requests for Information, and Business Requirements documents. Calculate/estimate costs and benefits of alternative actions or solutions to establish their viability and ROI.
  • Formulate and define project scope and objectives through research and fact finding combined with an understanding of applicable business systems and industry requirements.
  • Analyze and document current business processes and metrics in order to identify improvement opportunities and to deliver operational efficiencies.
  • Partner with business units to review workflows and to implement efficiencies into their processes by utilizing full scope of the banks software and technology.
  • Keep abreast of marketplace, industry, company, technology trends and best practices; to include Business Analysis and Project Management techniques and processes. Stay abreast of vendor products and services.
  • Identify and document how applications and systems interact to support business processes. Assess, and communicate the impact of system changes on users (including internal and external users) to business units.
  • Write test plans and test cases to ensure changes made to applications and business processes successfully meet regression testing. Partner with business units to ensure testing of end-user needs and regulatory requirements are met.
  • Conduct regression tests to ensure changes made by programmers/vendors are correct. Conduct scenario-based testing to ensure Bank needs are met and document test results.
  • Grow into becoming subject matter expert on all bank software assets.
  • Create and maintain the department Business Impact Analysis and Alternate Processing Procedure documents.
  • Participate in the Bank's periodic business resumption tests in the roles specified in the Business Continuity Plan.
  • May lead small projects, with oversite from Business Solutions Analyst III.

• Information Systems:
  
  • Provide problem resolution and technical expertise on escalated issues.
  • Develop functional specifications for Bank developed applications.
  • Manage testing environments on both a bank wide and departmental level.
• Business Analysis:
  
  • Follow guidelines and framework of the Business Analysis Book of Knowledge/International Institute Business Analysis (BABOK/IIBA)
  • Develop relationships and communicate effectively with business partners at all levels to evaluate business solutions and manage expectations effectively.
  • Review, analyze and re-engineer business processes.
  • Foster collaboration within internal work teams and external vendors toward a common vision and shared goals.
  • Be a knowledgeable resource and trusted advisor to internal team members on two or more systems within the Bank.
  • Assess, evaluate and help build business cases for new software applications including coordinating with vendors to obtain and analyze proposals.
  • Design and deliver project artifacts, including process workflows, business rules, user stories and acceptance test cases.
• Project Management:
  
  • Follow guidelines and framework of Project Management Book of Knowledge/Project Management Institute (PMBOK/PMI)
  • Lead and manage projects, usually across multiple teams.
  • Author requirement specifications and make recommendations for improvement.
  • Collaborate with developers, engineers and subject matter experts to establish the vision and analyze tradeoffs between functional and performance needs.
  • Plan, schedule and identify appropriate resources to coordinate activities of project team. Identify strengths/weaknesses and recommend areas of improvement within projects.
  • Manage project schedules through utilization of various internal and external resources.
  • Conduct regular meetings with project participants to share information, review status and adjust plan as needed.
  • Collaborate with Learning and Development department to build application specific training programs.

• Business Analysis:
  
  • Consult with senior management to develop programs and processes needed to implement the strategic plan, including identifying and recommending new opportunities.
  • Assess, evaluate and lead the development and implementation of business cases for new software applications including coordinating with vendors to obtain and analyze proposals.
  • Perform technology and vendor evaluations for new capabilities to be implemented throughout the organization.
• Project Management
  
  • Create and maintain project schedules by developing project plans and specifications.
  • Provide leadership to team members by collaboration, prioritizing, ensuring on-time delivery of project tasks and milestones, and communicate effectively to manage expectations.
  • Establish project goals and work plans consistent with the strategic plan.
  • Lead and manage complex projects, with an enterprise wide scope and with significant strategic impact to bank operating procedures, usually across multiple teams.
• Management:
  
  • Recruit, select, train, cross-train, and provide leadership and performance feedback for direct reports.
  • Recommend wage adjustments, staffing and work assignments for direct reports
  • Conduct regular staff meetings with direct reports.
  • Establish goals and work plans consistent with Bank needs and monitor progress.
  • Set workflow priorities and supervise staff.
  • Recommend methods and procedures to improve department efficiency.

• Applied knowledge in areas of application programming, database and system design; proficient use of data mining and system update tools
• Applied knowledge of system integration and interfaces; be subject matter expert in assigned bank software assets
• Knowledge of general bank operations and bank policies and procedures
• Knowledge of database and custom reporting tools
• Knowledge of modern project management and business analysis framework and acumen
• Knowledge of the specialized software related to Bank systems
• Ability to prioritize multiple needs in order to meet critical deadlines
• Ability to identify critical issues with ease
• Ability to lead and manage meetings
• Proficient in interviewing, fact finding, requirements gathering, and problem solving
• Proficient use of a personal computer including word processing, spreadsheet, presentation and project management software.

Business Solutions Analyst
Sacramento, CA
36 months
No of positions: 3

Mandatory Qualifications:

Five (5) years of FTE experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.

Possess a bachelor's degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Two (2) years of FTE experience using relevant software tools and technologies, such as data analysis tools (e.g., SQL, Tableau, Power BI), and project management tools (e.g., JIRA).

One (1) year of FTE experience in performing a lead business analyst role for system or application solution implementation projects.

Two (2) years of FTE experience in developing, designing, refining, and documenting as-is and to be process flows.

Desirable Qualifications:

Experience in the last three (3) years as a scrum team member in Agile/SCRUM product development methodologies.

Experience in the last (5) years supporting product analysis with governmental clients.

Experience in the last (5) years supporting product discovery and business process documentation from persona or objective and key results driven frameworks.

Experience in the last five (5) years, working with Medicare/Medicaid/Medi-Cal programs or Services.

• Facilitate Communication:
  • Act as the primary point of contact between the IT team and business units.
  • Ensure clear and consistent communication regarding technology needs, projects, and updates
• Understand Business Needs:
  • Develop a deep understanding of the business processes, challenges and opportunities within each unit.
  • Identify opportunities where technology can enhance efficiency and innovation.
• Translate Requirements:
  • Translate business requirements into technical specifications for the IT team.
  • Ensure that the solutions developed by the IT team align with business objectives.
• Project Coordination:
  • Coordinate technology projects within business units, ensuring they are completed on time and within budget.
  • Monitor project progress and address any issues that arise.
• Training and Support:
  • Provide training and support to business unit staff on new technologies and systems.
  • Ensure that employees are proficient in using the tools and technologies implemented including applications and dashboards and reports.
• Data and Visualizations Liaison :
  • Work with internal teams to scope and design data visualizations to promote data literacy.
• Feedback Loop:
  • Gather feedback from business units on technology performance and areas for improvement.
  • Communicate this feedback to the IT team to drive continuous improvement.
• Innovation Advocacy:
  • Promote the adoption of new technologies and innovative solutions within business units.
  • Stay updated on industry trends and best practices to recommend relevant technologies.

• Proven experience in construction technology, IT systems, or construction management software
• Strong experience with construction-specific software, including Autodesk Tools, BIM platforms, and project management systems, is required
• Familiarity with construction processes, safety standards, and regulations
• Positive, self-motivated professional with excellent communication and interpersonal skills for training and stakeholder engagement
• Ability to understand and implement best practice standards
• Ability to deliver quality through attention to detail
• Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels
• Ability to prioritize multiple projects
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple tasks and prioritize under tight deadlines
• Ability to build relationships and collaborate within a team, internally and externally

• Bachelor's degree from 4-year college/university or equivalent experience

• 5 years or more of construction industry work experience required
• Other technical experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management

• Frequent travel (up to 75%) is required in the first year as you get up to speed and build key relationships. As you settle into the role, travel will taper off.
• Periods of time working in a normal office environment at assigned office location
• Periods of time walking on construction sites
• Must be able to lift up to 50 pounds

• Driving business process efficiency through automation and data insights.
• Creating processes and procedures with existing tools or developing new tools to improve efficiency and productivity across the business.
• Ensuring successful integration of AI/ML tools into core systems like Salesforce, Dynamics 365, and Power BI.
• Delivering accurate, timely, and actionable reporting to stakeholders.
• Maintaining strong communication and collaboration between internal teams, external vendors, and business leaders.

• Daily
  • Collaborate with teams to gather requirements, assess processes, and either create in-house solutions or work with outside developers for implementation.
  • Build and troubleshoot SQL queries, assist with Power BI dashboards, and support ETL (Extract, Transform, and Load) processes.
• Weekly
  • Monitor AI/automation projects, ensuring progress is managed and facilitated effectively.
  • Coordinate cross-functional project updates and maintain open communication to teams and leadership.

• Monthly
  • Analyze and recommend improvements for operational workflows and reporting structures.
  • Evaluate AI/ML model performance and adjust forecasting models (revenue, cash flow, workload planning).

• Quarterly
  • Conduct reviews of business systems and identify opportunities for technology enhancements.
  • Present ROI and business impact analyses, including time saved and efficiency gains from implemented changes.

• Ad Hoc
  • Other duties and projects as assigned.

• Most Critical Outcome: Implementation of AI, ML, and data-driven solutions that measurably improve operational efficiency, forecasting accuracy, and decision-making.
• Additional Measurements:
  • Maintain an on-time project completion rate of at least 90% for both executive-assigned quarterly projects and self-assigned team projects.
  • Deliver a minimum of three implemented solutions annually that each result in measurable efficiency gains or cost savings.

• 3+ years of experience in business analysis, project coordination, or data analytics, preferably in a similar industry.
• Bachelor's degree in Business, Information Systems, Data Analytics, or related field; or equivalent relevant work experience.
• Proficient in SQL, with the ability to query, validate, and manipulate data across systems.
• Familiarity with AI/ML or GenAI tools (e.g., ChatGPT, Azure OpenAI, Copilot), particularly in business use cases like automation or forecasting.
• Strong understanding of business systems such as Salesforce, Microsoft Dynamics 365, and Power BI.
• Experience managing projects involving external vendors, developers, or technical consultants.
• Demonstrated ability to define and manage evolving project scopes, requirements, and timelines.
• Strong analytical and communication skills, with the ability to translate technical insights for non-technical audiences.
• Ability to deliver high quality work product.
• Must be highly organized and have strong verbal and written communication skills.
• Must be highly accountable self-starter.
• Strong problem-solving and analytical skills.
• Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems. Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
• Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
• Must be able to successfully pass a background investigation, which includes a motor vehicle check, and drug screen.

• Must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.
• Must be able to regularly talk or hear.
• The employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

• Choice of two subsidized Medical plans - PPO, and HDHP/HSA options
• Health Care and Dependent Care Flexible Spending Accounts
• Subsidized Dental and Vision plan
• Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match
• Disability - short-term & long-term, 100% employer paid
• Basic Life/AD&D, 100% employer paid
• Voluntary Life/AD&D available for employee, spouse and children
• Voluntary Critical Illness and Accident coverage
• Voluntary identify theft protection coverage
• Vacation and Paid Sick Time
• Paid Holidays
• Tuition Reimbursement

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

BSA III Assignment: Transportation Management System (TMS) Business Systems Analyst III (BSA III) who will be responsible for analyzing, configuring, and optimizing transportation-related systems to support logistics and supply chain operations.

Technical Skill Requirements:

Transportation Management Systems Expertise

• Deep knowledge of TMS platforms (e.g., Oracle TMS, SAP TM, Manhattan Associates, Blue Yonder, MercuryGate).
  
• Understanding of system configuration, integration, and optimization.
  

• Proficiency in analyzing transportation data to identify trends and drive improvements.
  
• Experience with SQL, Power BI, Tableau, or other data visualization tools.
  

• Familiarity with integrating TMS with ERP systems (e.g., SAP, Oracle) and external systems like carrier APIs.
  
• Understanding of EDI (Electronic Data Interchange) standards and protocols.
  

• Detailed understanding of transportation processes (e.g., freight management, carrier selection, route optimization, load planning).
  
• Knowledge of freight modes (truckload, LTL, parcel, intermodal, and ocean freight).
  

• Ability to identify inefficiencies in transportation workflows and recommend system improvements.
  
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
  

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.
  
• Conducts data gathering and analysis to understand business strategy requirements.
  
• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
  
• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
  
• Provides input from a business and IT perspective.
  
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.
  
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
  
• Analyzes customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.
  
• Assists in the business process redesign and documentation as needed for new technology.
  
• May provide factual content to feasibility study for standard development projects and enhancements.
  
• May provide assistance in business case development (i.e., research, data collection).
  
• May develop user test cases and system integration testing and validates test results during testing.
  
• May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
  
• May execute test cases.
  
• May ensure test strategies involve appropriate integration and process components.
  
• Investigates problems and develops recommendations for resolution.
  
• Identifies need for technical assistance to help in problem resolution.
  
• Keeps customers informed of problems, issues, and resolutions.
  
• Analyzes performance metrics to ensure customer satisfaction.
  
• Manages customers' expectations.
  
• Ensures IT solutions meet customers' needs.
  
• May meet regularly with team to gather work statuses.
  
• May discuss work progress and obstacles.
  
• Provides advice, guidance, encouragement and constructive feedback.
  
• Ensures work, information, ideas, and technology flow freely across teams.
  
• May generate appropriate communication, process and educational plans for mitigating the disruption of change.
  
• May identify and remove obstacles to change.
  
• Coaches and transfers knowledge to less experienced team members.
  

• Minimum 5 years of relevant technical or business work experience.
  
• Ability to work collaboratively within a team/group setting.
  
• Excellent verbal and written communication skills.
  
• Strong problem-solving and analytical skills.
  

• Perform Business Analyst responsibilities for a Reinsurance Administration application which provides a comprehensive solution across the Reinsurance lifecycle of Underwriting, Claims, and Accounting.
• Gathering requirements and documenting Functional Specifications and User Interface documentation.
• Documenting as-is business processes using Microsoft Visio.
• Defining and documenting to-be business processes.
• Acting as the liaison between Business and IT.
• Collaborating with internal teams for analyzing cross-functional impacts and defining integration requirements.
• Providing support for QA testing and User Acceptance testing and defect resolution.
• Managing the backlog of enhancement requests in JIRA. Work with Business to prioritize enhancements.

• A minimum of 5 years Business Analyst experience.
• A minimum of 3 years working in Reinsurance, with solid Reinsurance Underwriting and/or Reinsurance Claims Business Acumen.
• Demonstrated experience in gathering, documenting, and prioritizing requirements.
• Strong analytical and problem-solving skills with the ability to exercise mature judgment.
• Strong attention to detail.
• Strong oral and written communication skills and ability to effectively communicate with stakeholders.
• Strong presentation skills.
• Ability to manage multiple assignments and meet deadlines.
• Experience collaborating with multiple stakeholders on large initiatives.
• Experience with the DXC SICS Application a plus.
• Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES:

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business and IT perspective.
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• Analyzes customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.
• Assists in the business process redesign and documentation as needed for new technology.
• May provide factual content to feasibility study for standard development projects and enhancements.
• May provide assistance in business case development (i.e., research, data collection).
• May develop user test cases and system integration testing and validates test results during testing.
• May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
• May execute test cases.
• May ensure test strategies involve appropriate integration and process components.
• Investigates problems and develops recommendations for resolution.
• Identifies need for technical assistance to help in problem resolution.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• Manages customers' expectations.
• Ensures IT solutions meet customers' needs.
• May meet regularly with team to gather work statuses.
• May discuss work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely across teams.
• May generate appropriate communication, process and educational plans for mitigating the disruption of change.
• May identify and remove obstacles to change.
• Coaches and transfers knowledge to less experienced team members.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Bachelor's degree or in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience. Typically requires a minimum of five to seven (5-7) years of relevant technical and business work experience. Requires experience/in-depth knowledge of business operations and systems requirements processes. Proficiency in IIBA principles and practices.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Minimum of five (5) years' relevant technical or business work experience.
• Ability to work collaboratively within a team / group setting.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical skills.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The noise level in the work environment is generally quiet.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
• 25% or more time is spent looking directly at a computer.
• Associate is frequently required to stand, walk (or otherwise be mobile).
• Ability to deal with stressful situations as they arise.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Position Summary:

The Business Solutions Analyst Lead plays a pivotal role in bridging the gap between business partners and IT, ensuring the delivery of innovative, effective technical solutions that drive organizational success.

Reporting to the SAP Billing and Regulatory Reporting Service Manager, this role combines strategy, analysis, and leadership to optimize business processes and support regulatory compliance.

If you are a strategic thinker with a passion for delivering impactful solutions and leading teams to success, we encourage you to apply for this exciting opportunity!

Primary Duties and Responsibilities:

• Business Analysis and Process Improvement:
  
  • Collaborate with business partners to gather, analyze, and document requirements, ensuring alignment with strategic goals.
    
  • Conduct research to recommend process redesigns to leverage new technologies.
    
  • Analyze operations to identify strengths, weaknesses, and opportunities for improvement.
    

• Solution Delivery and Testing:
  • Develop and communicate business requirements and functional specifications for IT solutions.
    
  • Manage customer expectations for product delivery, including providing regular status updates and project results prior to solution implementation.
    
  • Effectively collaborate with business and solutions teams throughout the project lifecycle to ensure IT solutions meet client needs.
    
  • Validate test cases, review test plans, and monitor testing processes to ensure successful outcomes.
    

• Leadership and Collaboration:
  • Provide coaching and guidance to less experienced team members to foster a collaborative team environment.
    
  • Facilitate knowledge sharing and ensure seamless communication across teams.
    
  • Support change management initiatives by developing communication and training plans.
    

• Tools and Reporting:
  • Utilize tools such as Atlassian Jira to manage project work and Microsoft Office tools (Excel, Visio, PowerPoint) to support business research and reporting.
    
  • Provide updates to stakeholders on changes affecting the Billing and Regulatory Reporting areas.
    

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent work experience).
  
• Minimum 7 years of relevant technical or business work experience.
  
• SAP experience in the Order-to-Cash area, particularly with customer billing activities.
  
• Proficiency in Atlassian Jira and Microsoft Office tools (Word, Excel, Visio, PowerPoint).
  

• Experience in service design, delivery, or enhancements.
  
• Working knowledge of business operations and systems requirements processes.
  
• Strong analytical and problem-solving skills.
  
• Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences.
  
• Ability to work collaboratively within a remote team environment.
  

• This is a remote position requiring reliable internet access and the ability to work independently.
  
• The role involves significant computer-based work, with occasional travel to office locations.
  
• Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.