16 Career Support Services jobs in Union City
Support Services Representative
Posted today
Job Viewed
Job Description
Catholic Charities of the Archdiocese of Newark is one of New Jersey's largest non-profit social service agencies with programs and facilities serving Bergen, Essex, Hudson, and Union counties.
We are currently seeking a Full Time Support Services Representative for our Patient Accounts department located in Union City, New Jersey .
Job Duties:
- Answer phones, greet consumers/staff/visitors
- Manage and maintain the MD/APN schedule
- Clerical duties including medical records requests
- Medical record management (scanning and uploading documents into EHR, enter clinical schedules)
- Other duties as needed by supervisor or site Team Leader.
- Bi-lingual Preferred (English/Spanish)
A high school diploma or GED is preferred but not required. Preferred experience includes two years of related experience.
To Apply submit your resume and cover letter.
Visit our website
Internal Applicants:
Please be advised that current employees applying to open positions within the Agency are required to fill out an Agency Internal Job Application Form which is available for download to all employees on HR's public folders in Outlook. Please forward the completed form to HR via email to the agency email address indicated at the end of the application form.
Agency Mission:
Catholic Charities as a ministry of the Archdiocese of Newark participates in the Church's social mission by recognizing the inherent dignity and worth of all people, especially the poor, marginalized, and vulnerable, and by responding to the corporeal and material needs of those it serves with sincere Christian compassion. The activities of Catholic Charities are inspired and governed by its faith in Jesus Christ, the examples of Sacred Scripture, and the continuing exposition of Catholic social teaching. Through these activities, Catholic Charities strives to assist individuals in need, strengthen families, and to have those it serves experience the redemptive power of God's mercy.
Benefits:
CCAN offers a competitive compensation and comprehensive benefits package for employees, with an 80/20% cost split between employers (80) and employees (20). CCAN is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
Potential eligibility for federal student loan forgiveness.
Clinical Support Services Assistant
Posted today
Job Viewed
Job Description
Job Description
Helps in coordinating visits between patients and clinicians. Schedules procedures; delivers instructions; assists the acquisition, transcription, and distribution of clinical requests for service; receives patients.
Job Responsibility
+ Aids tasks related to patient scheduling, including confirming, coordinating, and providing technical support for patient visits.
+ Assures confidentiality of patient information and medical records.
+ Prepares lab requisitions for lab samples according to laboratory destination; labels, prepares and stores lab samples in accordance with required laboratory specifications; ensures collection of lab specimens by appropriate lab courier.
+ Collects and organizes supplies ensuring all work areas are restocked appropriately; reviews and restocks crash cart supplies and log/record routinely as directed, and informs team leaders regarding expired emergency drugs; assists team leaders with ordering and purchasing of all necessary office supplies.
+ Provides assistance to the clinician and patient; ensures preparedness of patients and processes.
+ Assists clinicians in all clinical observations/information by using relevant software.
+ Serves as a liaison, to coordinate information between clinicians and facilities, patients, and other key personnel.
+ Collaborates with team leaders to ensure all quality control measures have been addressed.
+ Enhances the patient experience, and is responsible to achieve patient satisfaction.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
+ High School Diploma or equivalent required.
+ 0-1 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $27.80-$31.20/hour
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Clinical Support Services Assistant
Posted 2 days ago
Job Viewed
Job Description
Job Description
Helps in coordinating visits between patients and clinicians. Schedules procedures; delivers instructions; assists the acquisition, transcription, and distribution of clinical requests for service; receives patients.
Job Responsibility
+ Aids tasks related to patient scheduling, including confirming, coordinating, and providing technical support for patient visits.
+ Assures confidentiality of patient information and medical records.
+ Prepares lab requisitions for lab samples according to laboratory destination; labels, prepares and stores lab samples in accordance with required laboratory specifications; ensures collection of lab specimens by appropriate lab courier.
+ Collects and organizes supplies ensuring all work areas are restocked appropriately; reviews and restocks crash cart supplies and log/record routinely as directed, and informs team leaders regarding expired emergency drugs; assists team leaders with ordering and purchasing of all necessary office supplies.
+ Provides assistance to the clinician and patient; ensures preparedness of patients and processes.
+ Assists clinicians in all clinical observations/information by using relevant software.
+ Serves as a liaison, to coordinate information between clinicians and facilities, patients, and other key personnel.
+ Collaborates with team leaders to ensure all quality control measures have been addressed.
+ Enhances the patient experience, and is responsible to achieve patient satisfaction.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
+ High School Diploma or equivalent required.
+ 0-1 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $27.80-$31.20/hour
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Clinical Support Services Assistant
Posted 2 days ago
Job Viewed
Job Description
Job Description
Helps in coordinating visits between patients and clinicians. Schedules procedures; delivers instructions; assists the acquisition, transcription, and distribution of clinical requests for service; receives patients.
Job Responsibility
+ Aids tasks related to patient scheduling, including confirming, coordinating, and providing technical support for patient visits.
+ Assures confidentiality of patient information and medical records.
+ Prepares lab requisitions for lab samples according to laboratory destination; labels, prepares and stores lab samples in accordance with required laboratory specifications; ensures collection of lab specimens by appropriate lab courier.
+ Collects and organizes supplies ensuring all work areas are restocked appropriately; reviews and restocks crash cart supplies and log/record routinely as directed, and informs team leaders regarding expired emergency drugs; assists team leaders with ordering and purchasing of all necessary office supplies.
+ Provides assistance to the clinician and patient; ensures preparedness of patients and processes.
+ Assists clinicians in all clinical observations/information by using relevant software.
+ Serves as a liaison, to coordinate information between clinicians and facilities, patients, and other key personnel.
+ Collaborates with team leaders to ensure all quality control measures have been addressed.
+ Enhances the patient experience, and is responsible to achieve patient satisfaction.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
+ High School Diploma or equivalent required.
+ 0-1 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $27.80-$31.20/hour
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
CARE NAVIGATOR SOCIAL SUPPORT SERVICES
Posted today
Job Viewed
Job Description
Job Location
Mt Hope - Bronx, NY
Position Type
Full Time
Education Level
High School
Salary Range
$21.77 - $21.77 Hourly
Job Shift
Day
Job Category
Health Care
Description
Summary:
Works as part of an interdisciplinary team to assist patients address personal and environmental difficulties which could negatively affect treatment adherence. Care Navigators will ensure the execution of service plans by accompanying patients to medical appointments, promoting healthy living, providing social support, health education literature, conducting home visits, and community outreach, as well as ensuring engagement and obtaining health home consents. Care Navigator will adhere to evidence based guidelines. Care navigators will carry out pre-visit planning, provide case management to address patient's individual needs as they pertain to treatment adherence, including but not limited to transportation to medical appointments and childcare.
Qualifications
EDUCATION REQUIRED
- HS Diploma or GED required.
- Knowledge of programs and Services
- Ability to write professional reports and correspondence
- Ability to work independently and as part of a team
- Knowledge of health care
- Ability to identify resources and utilize problem solving skills in order to meet patient's individual needs
- Excellent interpersonal skills
- Excellent time management and organizational skills
- Excellent computer skills required
- Bi-lingual, Spanish preferred
LICENSES/CERTIFICATIONS REQUIRED
Not applicable
Equal Employment Opportunity/Affirmative Action:
The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.
Please visit more information.
Compliance Technician, Bureau of IT Infrastructure and Support Services
Posted today
Job Viewed
Job Description
The Bureau of IT Infrastructure and Support Services is seeking an experienced Technician to join our team. In this role, you will be responsible for providing first-line technical support to end-users, ensuring the smooth and efficient operation of their computer systems and peripherals. Duties will include but not be limited to:
- Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security.
- Conduct IT security surveys of Child Care field operations, IT equipment and facilities.
- Perform imaging and encryption of desktop computer, laptops and tablets (iOS & Android).
- Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.
- Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.
Preferred skills include:
- Strong understanding of computer hardware and software, including Windows operating systems.
- Experience with troubleshooting common computer problems.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Why you should work for us:
- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
- Benefits: City employees are entitled to unmatched benefits such as:
- A premium-free health insurance plan that saves employees over $10K annually.
- Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
- A public sector defined benefit pension plan with steady monthly payments in retirement.
- A tax-deferred savings program.
- A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security: You could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
The New York City Department of Health and Mental Hygiene is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .
Network Administrator, Bureau of IT Infrastructure and Support Services
Posted 3 days ago
Job Viewed
Job Description
Job Description
OPEN TO PERMANENT TELECOMMUNICATIONS ASSOCIATE AND THOSE WHO PASSED THE EXAM # 3061. AMENDED **.
The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks a Infrastructure and Facilities Coordinator to join its award-winning, innovative technology team in revolutionizing public health IT. Bureau of IT Infrastructure and Support Services (IIS) is seeking an experienced Network Administrator to join our team. This position is responsible for reviewing and coordinating all aspects of infrastructure and cabling systems to support our IT operations. You will collaborate with various teams, vendors, and agencies to maintain and enhance our network.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Plan, install, configure, and maintain network devices such as routers, switches, firewalls, and other network hardware.
- Monitor network performance, identify and troubleshoot issues, and ensure optimal network availability.
- Plan and implement network upgrades and expansions to accommodate evolving business needs.
- Participate in network security audits and implement necessary security enhancements.
- Collaborate with other IT teams to ensure smooth network operations and integration with other IT systems.
PREFERRED SKILLS:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3 years of experience as a Network Administrator or in a related IT role.
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.)
- Experience with network operating systems (e.g., Windows Server, Linux)
- Proficiency in network security best practices and technologies (e.g., firewalls, VPNs, intrusion detection systems)
- Experience with network monitoring tools and troubleshooting techniques
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team.
Why you should work for us:
- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .
TELECOMMUNICATIONS ASSOCIATE ( - 20246
Qualifications
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in data telecommunications/ networking or in a pertinent scientific, technical, electronic or related area and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a data telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or
2. An associate degree from an accredited college including or supplemented by 12 semester credits in data telecommunications/ networking or in a pertinent scientific, technical, electronic or related area and two years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic or related area for a maximum of two years. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of the experience as described in "1" above.
Special Note - Additional Requirements for Assignment Level IV
To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: 1) As a Telecommunications Associate (Data)-Assignment Levels I, II, and III working for the City of New York; or
2) Performing analytical, planning, operational, technical, and/or administrative duties in a data telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Network Administrator, Bureau of IT Infrastructure and Support Services
Posted today
Job Viewed
Job Description
The Bureau of IT Infrastructure and Support Services is seeking an experienced Network Administrator to join our team. This position is responsible for reviewing and coordinating all aspects of infrastructure and cabling systems to support our IT operations. You will collaborate with various teams, vendors, and agencies to maintain and enhance our network.
Duties will include but not limited to:
- Plan, install, configure, and maintain network devices such as routers, switches, firewalls, and other network hardware.
- Monitor network performance, identify and troubleshoot issues, and ensure optimal network availability.
- Plan and implement network upgrades and expansions to accommodate evolving business needs.
- Participate in network security audits and implement necessary security enhancements.
- Collaborate with other IT teams to ensure smooth network operations and integration with other IT systems.
Preferred skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3 years of experience as a Network Administrator or in a related IT role.
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.)
- Experience with network operating systems (e.g., Windows Server, Linux)
- Proficiency in network security best practices and technologies (e.g., firewalls, VPNs, intrusion detection systems)
- Experience with network monitoring tools and troubleshooting techniques
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team.
Why you should work for us:
- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
- Benefits: City employees are entitled to unmatched benefits such as:
- A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
- Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
- A public sector defined benefit pension plan with steady monthly payments in retirement.
- A tax-deferred savings program
- A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals.
Senior Field Representative, Field Services Support
Posted 9 days ago
Job Viewed
Job Description
**Senior Field Representative - Field Services Support** **Reports To:** Corporate HR Specialist
**Position Summary**
Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and/or in a Team Lead or Coordinator capacity. **Industry certification required (1).**
**Job Duties and Responsibilities** **Technical Services**
Specializes in repair of a core set of highly complex office products
Performs full range of procedures: diagnostics, installations, removals, and retrofits
Troubleshoots and repairs components on B&W, color, and multifunctional devices
Demonstrates required digital competencies and completes training on new equipment
Works independently; meets productivity expectations
**Technical Expertise & Leadership**
Provides 2nd-level technical support to technicians
Conducts on-the-job training (OJT) and technical seminars
Serves as a role model with professional appearance and behavior
Champions team improvement and best practices
**Territory & Inventory Management**
Manages territory, inventory, and customer relationships
Assumes Field Technology Service Manager duties when needed
Maintains accurate parts inventory and adheres to back-up procedures
Completes administrative tasks in a timely and accurate manner
Supports sales through lead generation opportunities
**Customer Service**
Handles the most challenging service scenarios professionally
Acts as liaison for unresolved technical issues
Ensures high levels of customer satisfaction
Maintains "car stock" inventory
Performs other duties as assigned
**Qualifications** **Education & Experience**
Technical school graduate with 3+ years of related experience
Minimum of 2 years as a Technology Service Consultant I
Sustained 2-year track record of meeting or exceeding performance expectations
At least 1 industry certification
Valid driver's license and insurance as per Ricoh policy
**Knowledge, Skills, and Abilities**
Strong understanding of electro-mechanical devices and electronics
Expert knowledge of assigned equipment
Effective, methodical problem solver
Excellent communication and customer service skills
Proficient in reading technical materials (manuals, parts books, etc.)
**Working Conditions & Physical Requirements**
Primarily office environments with standard lighting and noise
Extensive daily travel required (vehicle or walking territory) in all weather
Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents
May require shift work, overtime, and on-call availability
Regular contact with internal teams and customers
**Physical Demands:**
Push/pull equipment up to 400 lbs; lift up to 50 lbs
Frequent standing, walking, bending, squatting, and kneeling
Work in tight/low spaces and upstairs locations
Requires use of hand tools and fine motor skills for intricate repairs
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Senior Field Representative, Field Services Support

Posted 10 days ago
Job Viewed
Job Description
**Reports To:** Field Technology Service Manager **Department:** Field Services **Location:** Customer Sites / Territory-Based
**Position Summary**
The Senior Field Representative specializes in servicing and repairing a broad range of complex office equipment at customer locations within a designated territory. This role may include leadership responsibilities such as team coordination and mentoring. A minimum of one industry certification is required.
**Key Responsibilities** **Technical Expertise**
Perform diagnostics, installation, removal, retrofits, and complex repairs on high-end office products, including black-and-white, color, and multifunction devices.
Troubleshoot and replace components using a high level of electro-mechanical and digital competency.
Stay current on new technology through ongoing technical training.
**Advanced Support & Mentorship**
Act as second-level technical support for fellow technicians.
Provide on-the-job training and lead technical seminars.
Exhibit professionalism and serve as a role model in challenging situations.
**Territory & Inventory Management**
Manage assigned territory independently with minimal supervision.
Maintain accurate inventory and adhere to all territory backup plans.
Complete administrative tasks promptly and accurately.
Support sales by identifying leads for supplies, contracts, and equipment upgrades.
**Customer Relations**
Handle challenging customer issues with professionalism and care.
Communicate effectively to resolve technical concerns and ensure satisfaction.
Foster productive relationships with internal teams and external customers.
**Qualifications & Requirements**
Completion of a technical school program or equivalent experience.
Minimum 3 years of related experience, including at least 2 years as a Technology Service Consultant I.
At least one industry certification with sustained high performance for two or more years.
Valid driver's license and insurance in accordance with company policy.
**Skills & Competencies**
Expert-level proficiency with electro-mechanical systems and assigned equipment.
Strong problem-solving and troubleshooting abilities.
Excellent verbal communication and interpersonal skills.
Customer-first mindset with a proactive and detail-oriented approach.
Ability to interpret technical manuals and documentation effectively.
**Working Conditions & Physical Demands**
Regular travel between customer sites by car or foot, in varying weather conditions.
Exposure to minor hazards such as cuts, burns, or chemical cleaners.
May involve shift work, on-call duties, or overtime.
Physical tasks include lifting up to 50 lbs, transporting equipment up stairs, and frequent kneeling or bending.
Fine motor skills required for using tools such as screwdrivers, wrenches, and diagnostic equipment.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.