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Our client is seeking a Recruiter with experience in NeoGov, who can source candidates, review job applications, as well as complete job description revisions, audits, and salary studies.

This will be a six month contract with possible extension.

The role will require two days a week onsite, but could potentially be primarily remote for the right candidate.

Competitive hourly rate!

***Experience in NeoGov is required

Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics. Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be r Director, Engagement, Client Advisor, Customer Engagement, Salesforce, Leadership, Technology, Business Services

Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Responsibilities Baker Tilly is seeking for a Senior Consultant to join our Public Sector Advisory group, which serves the advisory and accounting needs of state and local governments as well as special purpose governments across the United States. This includes counties, boroughs, cities, villages, townships, schools, utilities, districts, agencies, and other entities. Oversee the day to day activities of U.S. GAAP compilations and reporting, agreed upon procedures, and special projects. Identify accounting, financial statement, and reporting issues, based on professional guidelines including U.S. GAAP Provide recommendations for business and process improvements based upon knowledge gained relative to the client’s operations, processes, and business objectives. Proactively build relationships and communicate effectively with the client to provide superior client service. Supervise and lead the staff through counsel, guidance and coaching. Evaluate performance on client engagements. Invest in professional development through active participation in training sessions and networking events both internally and externally. Assist with recruiting activities to include campus recruiting along with referring experienced individuals to the firm and participating in the firm's Employee Referral Bonus Program. Demonstrate excellent team skills, positive attitude and high ethical standards. Qualifications Bachelor's Degree in Accounting. Master’s Degree or other advanced degree desired. CPA preferred. Minimum five (5) years of experience providing attest services in a professional services firm. Knowledge of U.S. Generally Accepted Accounting Principles (GAAP), U.S. Generally Accepted Auditing Standards (GAAS), and Public Company Oversight Board (PCAOB) Auditing Standards. Demonstrated skills in the areas of communication, public speaking, client service, relationship building, personal development, collaboration, and problem solving along with initiative, adaptability and highly developed Microsoft Suite skills Additional Information The compensation range for this role is $6,660 to 187,790. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. #LI-SB1 #LI-hybridBaker Tilly is seeking for a Senior Consultant to join our Public Sector Advisory group, which serves the advisory and accounting needs of state and local governments as well as special purpose governments across the United States. This includes counties, boroughs, cities, villages, townships, schools, utilities, districts, agencies, and other entities. Oversee the day to day activities of U.S. GAAP compilations and reporting, agreed upon procedures, and special projects. Identify accounting, financial statement, and reporting issues, based on professional guidelines including U.S. GAAP Provide recommendations for business and process improvements based upon knowledge gained relative to the client’s operations, processes, and business objectives. Proactively build relationships and communicate effectively with the client to provide superior client service. Supervise and lead the staff through counsel, guidance and coaching. Evaluate performance on client engagements. Invest in professional development through active participation in training sessions and networking events both internally and externally. Assist with recruiting activities to include campus recruiting along with referring experienced individuals to the firm and participating in the firm's Employee Referral Bonus Program. Demonstrate excellent team skills, positive attitude and high ethical standards.Bachelor's Degree in Accounting. Master’s Degree or other advanced degree desired. CPA preferred. Minimum five (5) years of experience providing attest services in a professional services firm. Knowledge of U.S. Generally Accepted Accounting Principles (GAAP), U.S. Generally Accepted Auditing Standards (GAAS), and Public Company Oversight Board (PCAOB) Auditing Standards. Demonstrated skills in the areas of communication, public speaking, client service, relationship building, personal development, collaboration, and problem solving along with initiative, adaptability and highly developed Microsoft Suite skills Create a job alert for this search #J-18808-Ljbffr

While candidates in the listed locations are encouraged for this role Washington DC, Virginia, and Maryland are the locations of focus for the team. We are considering other EST time zone locations for this position as well. Mission Solutions Architects at Databricks lead the growth of the Databricks Unified Analytics Platform. As a team, we have expertise in cloud platforms, data engineering, data analytics, and data science and machine learning. As a member of our team, you will exercise and develop expertise in those areas, using open-source projects such as Apache Spark, MLflow, and Delta Lake. This is a customer-facing role, where you will work with customers, your teammates, the product team, and our post-sales teams, to identify use cases for Databricks, develop architectures and solutions using our platform, and guide customers through the implementation, to accomplish value. In that process, you will build relationships with our customers, find and build champions, and become a trusted advisor. You will report to the Field Engineering Manager for the team. The impact you will have: Partner with the sales team to help customers understand how Databricks can help solve their business problems Provide technical leadership for customers to evaluate and adopt Databricks Consult on big data architecture, implement proof of concepts for strategic customer projects, data science and machine learning projects, and validate integrations with cloud services and other 3rd party applications Build and present references architectures, how-tos, and demo applications for customers Become an expert in, and promote Databricks inspired open-source projects (Spark, Delta Lake, MLflow, and Koalas) across developer communities through meetups, conferences, and webinars Travel to customers in your region What we look for: 5+ years in a customer-facing pre-sales, technical architecture, or consulting role Experience designing and architecting distributed data systems Comfortable programming in, and debugging, at least one of: Python, Scala, Java, SQL, or R Experience supporting Public Sector clients Have built solutions with public cloud providers such as AWS, Azure, or GCP Data Engineering technologies ( Ex: Spark, Hadoop, Kafka ) Data Warehousing ( Ex: SQL, OLTP/OLAP/DSS ) Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Zone 1 Pay Range $139,900 — $47,300 USD Zone 2 Pay Range 139,900 — $2 7,300 USD Zone 3 Pay Range 139,900 — $2 7,300 USD Zone 4 Pay Range 139,900 — $2 7,300 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter ,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. #J-18808-Ljbffr

Title: Account Manager - Public Sector Location: Remote Los Angeles, Field-Based Ready to make a difference? ICF is seeking an experienced Account Manager to influence public sector local government agencies and contractors to identify energy efficiency opportunities and facilitate participation in energy efficiency programs in Southern California. The Account Manager will provide sales, account management, and field support for customers considering upgrading and retrofitting electrical and natural gas equipment and systems. The position is home-based, but will require some travel to meet with contractors, vendors, and customers in Southern California. The position will be responsible for building and maintaining a Trade Ally network and account base that achieves same year savings and builds following year pipeline. The Account Manager will be responsible for helping customers and trade allies understand the programs and incentives available to maximize their efficiency options. This will include working with end-users, dealers, and contractors to explain the benefits of efficiency measures and assisting customers through the enrollment process to achieve savings goals and establish repeat business through high quality customer service Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: Influence public sector property owners, property managers, customers, and contractors (mechanical, electrical, plumbing, and general) by conducting calls and face-to-face meetings daily to identify energy efficiency opportunities and facilitate participation in energy efficiency programs.Provide sales, account management, and field support for customers considering upgrading and retrofitting electrical and natural gas equipment and systems.Responsible for building and maintaining an account base that achieves same year savings and builds following year pipelines.Contribute to the deployment of program marketing and outreach campaigns.Help customers, distributors, trade allies, and all stakeholders understand the programs and incentives available as well as the benefits of the energy efficiency measures.Contribute to the evolution of program strategies and the design of program features and services.Perform presentations and orientations to prospective property owners, property managers, customers, and contractors at industry conferences and association events.Meet individual goals assigned to you and contribute to team goals. Team goals are aligned with customer expectations.Create and present weekly and monthly summary reports for the program manager, ICF leadership, and/or the client.Prepare status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects.What we need you to have (minimum qualifications): Bachelor's Degree with 2+ years of experience in sales, engineering, and/or energy efficiency or a high school diploma and 6+ years of related work experience with equipment or technology sales, engineering, and/or energy efficiency programsMust have valid driver's license and successfully pass a Motor Vehicle Records (MVR) checkWhat we would like you to have (preferred skills): Experience in Energy Efficiency or Sustainability Consulting.Experience with client management in the public sector.Knowledge of common electric and gas equipment used in the multifamily sector including domestic hot water systems, HVAC systems, interior/exterior lighting, pool pumps, etc.Familiarity with CRM systems such as Salesforce.Ability to guide and influence customers to opt for cost-effective energy efficiency solutions.Demonstrated capabilities in building and maintaining relationships with key market players in the energy sector.Excellent interpersonal skills with strong outreach and communications abilities.Sales experience and the initiative to embrace continuous learning toward becoming an expert on the programs and technologies you represent.Well-developed phone presence and high comfort level in initiating conversations.Excellent written communications skills.Self-motivated with the ability to work independently.Strong organizational skills.Working at ICFICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage PolicyAt ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:$73,403.00 - $124,784.00California Remote Office (CA99)

Join to apply for the Solutions Architect - Public Sector role at Databricks 13 hours ago Be among the first 25 applicants Join to apply for the Solutions Architect - Public Sector role at Databricks P-959 While candidates in the listed locations are encouraged for this role Washington DC, Virginia, and Maryland are the locations of focus for the team. We are considering other EST time zone locations for this position as well. Mission Solutions Architects at Databricks lead the growth of the Databricks Unified Analytics Platform. As a team, we have expertise in cloud platforms, data engineering, data analytics, and data science and machine learning. As a member of our team, you will exercise and develop expertise in those areas, using open-source projects such as Apache Spark, MLflow, and Delta Lake. This is a customer-facing role, where you will work with customers, your teammates, the product team, and our post-sales teams, to identify use cases for Databricks, develop architectures and solutions using our platform, and guide customers through the implementation, to accomplish value. In that process, you will build relationships with our customers, find and build champions, and become a trusted advisor. You will report to the Field Engineering Manager for the team. The Impact You Will Have Partner with the sales team to help customers understand how Databricks can help solve their business problems Provide technical leadership for customers to evaluate and adopt Databricks Consult on big data architecture, implement proof of concepts for strategic customer projects, data science and machine learning projects, and validate integrations with cloud services and other 3rd party applications Build and present references architectures, how-tos, and demo applications for customers Become an expert in, and promote Databricks inspired open-source projects (Spark, Delta Lake, MLflow, and Koalas) across developer communities through meetups, conferences, and webinars Travel to customers in your region What We Look For 5+ years in a customer-facing pre-sales, technical architecture, or consulting role Experience designing and architecting distributed data systems Comfortable programming in, and debugging, at least one of: Python, Scala, Java, SQL, or R Experience supporting Public Sector clients Have built solutions with public cloud providers such as AWS, Azure, or GCP Data Engineering technologies (Ex: Spark, Hadoop, Kafka) Data Warehousing (Ex: SQL, OLTP/OLAP/DSS) (Desired) Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research) US Citizen Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $139,900—$47,300 USD Zone 2 Pay Range 139,900—$2 7,300 USD Zone 3 Pay Range 139,900—$2 7,300 USD Zone 4 Pay Range 139,900—$2 7,300 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Databricks by 2x Sign in to set job alerts for “Solutions Architect” roles. Solutions Architect, NTT Global Alliance Washington, DC $170,300. 0- 280,300.00 1 week ago Maryland, United States 128,480.00- 192,720.00 1 week ago District of Columbia, United States 5 hours ago Washington, DC 46,000.00- 242,900.00 4 days ago District of Columbia, United States 3 weeks ago Senior Solutions Architect, Data Processing Maryland, United States 184,000.00- 287,500.00 1 week ago Maryland, United States 46,000.00- 242,900.00 4 days ago District of Columbia, United States 159,000.00- 185,000.00 1 week ago District of Columbia, United States 1 week ago Resident Solutions Architect -Public Sector Principal Infrastructure Architect - Direct-Hire/FTE - Remote (Washington DC Metro) Washington, DC 150,000.00- 170,000.00 3 weeks ago District of Columbia, United States 122,000.00- 203,000.00 1 week ago Washington, DC 128,480.00- 192,720.00 1 week ago City of Washington County, DC 153.30- 153.30 6 days ago Maryland, United States 162,810.00- 260,330.00 2 weeks ago McLean, VA 112,800.00- 257,000.00 1 week ago Silver Spring, MD 150,000.00- 170,000.00 2 weeks ago Senior Partner Solutions Architect, Atlassian Platform Washington, DC 133,800.00- 198,300.00 1 week ago Maryland, United States 184,000.00- 287,500.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Solutions Architect, Public Sector | OpenAI Careers Solutions Architect, Public Sector Technical Success - Washington, DC Apply now (opens in a new window) About the team The Solutions Architecture team is responsible for ensuring the safe and effective deployment of Generative AI applications. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. As the founding Solutions Architect in the Public Sector segment, you’ll help government agencies transform their organization through solutions such as automated content generation, contextual search, and novel applications that make use of our newest, most exciting models and technology. About the Role We are looking for a driven solutions leader with a product mindset to partner with our public sector customers and ensure they achieve tangible value with GenAI. You will pair with government agencies (federal, state, and local), policymakers, and other public institutions to establish a GenAI strategy and identify the highest value applications. You’ll then partner with their technical teams, subject matter experts, systems integrators, and implementation partners to move from prototype through production. You’ll take a holistic view of their needs and design an architecture using the OpenAI API and other services to maximize customer value. You will collaborate closely with Sales, Solutions Engineering, Global Affairs, Applied Research, and Product teams. This role is based in Washington, DC. We offer relocation support to new employees. In this role, you will: Deeply embed with our most sophisticated public sector customers as the technical lead, serving as their technical thought partner to ideate and build novel applications on our API. Work with senior customer stakeholders to identify the best applications of GenAI in their industry and to build/qualify a comprehensive backlog to support their AI roadmap. Intervene directly to accelerate customer time to value through building hands-on prototypes and/or by delivering impactful strategic guidance, often in collaboration with systems integrators and implementation partners. Forge and manage relationships with our customers’ and implementation partners’ leadership and stakeholders to ensure the successful deployment and scale of their applications. Contribute to our open-source developer and enterprise resources. Scale the Solutions Architect function through sharing knowledge, codifying best practices, and publishing notebooks to our internal and external repositories. Validate, synthesize, and deliver high-signal feedback to the Product, Engineering, and Research teams. You’ll thrive in this role if you: Bring 7+ years of technical consulting (or equivalent) experience with public sector customers (U.S. federal preferred), bridging technical teams and senior stakeholders. Have successfully led GenAI or traditional ML implementations for government agencies in close collaboration with systems integrators and implementation partners. Understand network and cloud architecture, including experience with on-premise deployments. Are an effective and polished communicator who can translate business and technical topics to all audiences. Have industry experience in programming languages like Python or Javascript. Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. Are an effective, high throughput operator who can drive multiple concurrent projects and prioritize ruthlessly. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation $198K – $252K + Offers Equity Apply now (opens in a new window) #J-18808-Ljbffr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer's projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s) to deliver the expected outcomes of the engagement and are internally and externally recognized as a business contributor, industry and product specialist.

Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities, acting as the Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these engagements in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following:

• Pre-Sales alignment
• Project kickoff
• Bringing industry expertise and perspective
• Drive better outcomes through extensive platform expertise
• Deep understanding of Salesforce platform and solutions
• Engagement planning and alignment to customer objectives
• Regular customer sponsor check ins
• Services Renewal management
• Ensure project operational compliance
• Executive Relationship building

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
• Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
• Bring best practices to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
• Show continued professional growth and development
• Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
• Lead cross-functional teams and mentors others
• Manage to a minimum billable util target
• Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
• Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

• A successful track record of working effectively in a highly matrixed and fast-growing organization
• A passion and belief in the unique value of professional services in a cloud software company.
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.
• The ability to mobilize and inspire a diverse and geographically dispersed professional services team to drive successful business outcomes for the customer.
• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.
• Experience in developing and executing project governance methodologies. Demonstrated success engaging at CxO level and representing on Project Steering Committee Executive Boards

• 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
• 10+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements

• 5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• 5+ years of enterprise-level project or program management experience
• Salesforce Application and/or System Architect certifications
• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen
• Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred)
• Excellent analytical & problem solving skills
• Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
• Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers)
• BA/BS degree or foreign equivalent; MBA preferred
• Ability to travel; up to 25%

• World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
• Exposure to executive thought leaders with a passion for living our values
• Clear path to promotion with accelerated leadership development programs
• Weekly 1:1 coaching with your leadership
• Fast Ramp mentorship program
• Week-long product bootcamp
• Sandler Sales Training

• Health benefits
• Financial benefits and perks
• Time off and leave policies
• Parental benefits
• Perks and discounts
• Visit for the full breakdown.

The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s) to deliver the expected outcomes of the engagement and are internally and externally recognized as a business contributor, industry and product specialist. Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities, acting as the Delivery expert across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as an escalation point within these engagements in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following: Pre-Sales alignment Project kickoff Bringing industry expertise and perspective Drive better outcomes through extensive platform expertise Deep understanding of Salesforce platform and solutions Engagement planning and alignment to customer objectives Regular customer sponsor check ins Services Renewal management Ensure project operational compliance Executive Relationship building Your Impact Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients Bring best practices to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap. Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams Successfully manage multiple strategic clients simultaneously Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work. Show continued professional growth and development Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals. Lead cross-functional teams and mentors others Manage to a minimum billable util target Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives The ideal candidate will have: A successful track record of working effectively in a highly matrixed and fast-growing organization A passion and belief in the unique value of professional services in a cloud software company. The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce. The ability to mobilize and inspire a diverse and geographically dispersed professional services team to drive successful business outcomes for the customer. The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders. Experience in developing and executing project governance methodologies. Demonstrated success engaging at CxO level and representing on Project Steering Committee Executive Boards Minimum Requirements 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform. 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements Preferred Requirements 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects 5+ years of enterprise-level project or program management experience Salesforce Application and/or System Architect certifications Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities. Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen Delivery focused: Previous experience managing professional service delivery for a software company (SaaS preferred) Excellent analytical & problem solving skills Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers) BA/BS degree or foreign equivalent; MBA preferred Ability to travel; up to 25% Our Investment In You World-class enablement and on-demand training - check out Trailhead.com for a sneak peek! Exposure to executive thought leaders with a passion for living our values Clear path to promotion with accelerated leadership development programs Weekly 1:1 coaching with your leadership Fast Ramp mentorship program Week-long product bootcamp Sandler Sales Training Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes , we are #1 in PEOPLE ’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. We have a public-facing website that explains our various benefits for: Health benefits Financial benefits and perks Time off and leave policies Parental benefits Perks and discounts Visit for the full breakdown. #J-18808-Ljbffr