70,471 Client Experience jobs in the United States

Job Description

Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions & Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
• Maintain and monitor tidiness in copy rooms, break areas, and other office space
• Stock the break areas with refreshments and general supplies
• Take inventory of office supplies, identifying when to replenish and quantity
• Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
• Document information in all logs and reports with keen attention to detail.
• Follow up and escalate service and supply requests with third party vendors on an ongoing basis.
• Daily interaction with Customers, Service Technicians, Managers, and vendors.
• Facilitate any shared email boxes.
• Adhere to all safety procedures.
• Perform other tasks as assigned
• Participate in cross-training in print and tax processing support.
• Provide backfill as needed.
• Availability for overtime during busy season.

Key Skills:

• Excellent communication skills both verbal and written, in person, email or telephone
• Ability to interface with end-user in a professional manner, with a sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Excellent communication skills, both verbal and written
• Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage

Minimum Qualifications:

• 18 Years of Age or Older
• High School Diploma or GED
• Minimum of 1-year customer service related experience
• Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area

Physical Requirements:

• Required to stand, walk, simple grasp, reach with hands and arms
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 50 lbs. frequently
• Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations

"The pay range for this position is $18.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

Description

The Client Experience Trainer is responsible for designing, implementing, and evaluating training programs that enhance sales strategies and client experience practices across Medica's various markets. This role will drive best practices to create efficiencies and ensure a consistent experience for clients. This role will collaborate closely with the sales team, stay current with industry trends, and provide ongoing support to team members. Performs other duties as assigned.

Key Accountabilities:

Program Development and Delivery

• Design and implement training programs focused on improving sales strategies and client experience practices, ensuring alignment with Medica's goals. Deliver engaging and effective training sessions, utilizing various instructional techniques and tools to enhance learning

Best Practice Integration & Documentation

• Stay current with industry trends and best practices to ensure training content remains relevant and impactful.
• Manage and refine playbooks to provide a consistent and high-quality experience for clients across all markets.
• Develop and maintain comprehensive training and documentation and processes to ensure clarity and consistency.

Needs Assessment

• Collaborate with the sales team to identify training needs and develop tailored curriculum that addresses specific challenges and goals

Ongoing Support

• Provide ongoing coaching and support to team members, reinforcing training concepts and addressing any challenges they may encounter.

Collaboration and Coordination

• Work collaboratively with other teams such as Pharmacy to integrate relevant elements into training programs. Coordinate with internal business partners to align training initiatives with broader organizational objectives.

Required Qualifications:

• Bachelor's degree or equivalent experience in related field
• 5 years of experience beyond degree

Strongly Preferred Qualifications:

• Proven experience in training and development, particularly in sales or client management environments
• Strong understanding of sales strategies and client management best practices
• Excellent communication and presentation skills to effectively engage diverse audiences
• Ability to assess training needs and develop tailored training solutions
• Strong analytical and problem solving abilities
• Proficient in instructional design and training methodologies
• Ability to manage multiple projects and deadlines effectively

This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, Madison, WI, or Omaha, NE.

The full salary range for this position is $77,100 - $132,200. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Description

The Client Experience Trainer is responsible for designing, implementing, and evaluating training programs that enhance sales strategies and client experience practices across Medica's various markets. This role will drive best practices to create efficiencies and ensure a consistent experience for clients. This role will collaborate closely with the sales team, stay current with industry trends, and provide ongoing support to team members. Performs other duties as assigned.

Key Accountabilities:

Program Development and Delivery

• Design and implement training programs focused on improving sales strategies and client experience practices, ensuring alignment with Medica's goals. Deliver engaging and effective training sessions, utilizing various instructional techniques and tools to enhance learning

Best Practice Integration & Documentation

• Stay current with industry trends and best practices to ensure training content remains relevant and impactful.
• Manage and refine playbooks to provide a consistent and high-quality experience for clients across all markets.
• Develop and maintain comprehensive training and documentation and processes to ensure clarity and consistency.

Needs Assessment

• Collaborate with the sales team to identify training needs and develop tailored curriculum that addresses specific challenges and goals

Ongoing Support

• Provide ongoing coaching and support to team members, reinforcing training concepts and addressing any challenges they may encounter.

Collaboration and Coordination

• Work collaboratively with other teams such as Pharmacy to integrate relevant elements into training programs. Coordinate with internal business partners to align training initiatives with broader organizational objectives.

Required Qualifications:

• Bachelor's degree or equivalent experience in related field
• 5 years of experience beyond degree

Strongly Preferred Qualifications:

• Proven experience in training and development, particularly in sales or client management environments
• Strong understanding of sales strategies and client management best practices
• Excellent communication and presentation skills to effectively engage diverse audiences
• Ability to assess training needs and develop tailored training solutions
• Strong analytical and problem solving abilities
• Proficient in instructional design and training methodologies
• Ability to manage multiple projects and deadlines effectively

This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, Madison, WI, or Omaha, NE.

The full salary range for this position is $77,100 - $132,200. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Client Experience ManagerAbout Market My Market

Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.

Our Growth Story: In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.

About the Role

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 20-40 digital marketing clients, focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Managers (CSMs), who provide operational and administrative support, and report to the Director of Client Experience.

Career Growth Opportunities

Join our thriving Client Experience team, which has grown from just 2 team members to 10 in the past 4 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.

Key Responsibilities

• Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives

• Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration

• Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships

• Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market

• Portfolio Management: Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns

• Collaboration with CSMs: Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management

• Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results

• Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention

• Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance

• Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

Requirements

• 3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing

• Proven track record of managing client relationships and driving client retention

• Experience with organic SEO strategy development and execution

• Strong understanding of Google Business Profile optimization and local search marketing

• Experience analyzing SEO performance data and communicating insights to clients

• Excellent verbal and written communication skills

• Ability to build trust and rapport with clients quickly

• Problem-solving skills and ability to navigate challenging client conversations

• Strong organizational skills to manage multiple accounts simultaneously

• Experience in the legal, medical, or dental industries is a plus

• Spanish language proficiency strongly preferred

• Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

Team Achievements

Our Client Experience team has been instrumental in:

• Maintaining a 90%+ client retention rate during our rapid growth phase

• Successfully transitioning clients to expanded service packages, increasing average client value by 25%

• Developing sophisticated onboarding processes that reduce time-to-value for new clients

• Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients

Compensation & Benefits

• $65,000 - $75,000 per year, salary based on experience

• PTO: 2.25 weeks per year

• Health insurance benefits

• 401(k) plan (after 1 year of employment)

• Remote work opportunity

All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams.

Our Core Values

• Do What You Say

• Be Honest and Transparent

• Proactive, Not Reactive

• Be Thought-Leading

• Instill Trust Through Consistent Accountability

• Always Do Better, Always Be Better

• Do the Right Thing for Clients and MMM

Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Experience Manager
**What does a successful Client Experience Manager do at Fiserv?**
Fiserv's Community Financial Institution (CFI) division exists to connect world-class payment processing to the customers of community and regional banking organizations across the country. Our Client Experience team provides direct service to these FI clients, ensuring their portfolios are successfully processing and satisfied with the service they're receiving.
The Client Experience Manager is responsible for monitoring merchant activity for assigned FI clients, including open tickets/issues, resolutions, and escalations. While these merchants may be processing via Fiserv, they often attribute overall satisfaction (or lack thereof) to their banking relationship and it's imperative the Client Experience Manager operates cohesively and transparently with the FI client for this reason. This position is pivotal to each FI client's overall relationship with our service organization and plays a key role in their retention and willingness to trust us with their customers!
**What you will do:**
+ Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
+ Be responsible for direct resolution of escalated inquiries for merchants and/or FI clients. Maintain clear and open communication regarding complex subject matter.
+ Maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
+ Educate FI clients on relevant industry information and provides training products, reporting, and self-service tools.
+ Other duties as required and directed by management.
**What you will need to have** :
+ 2+ years' experience in customer service, sales, business development, or relationship management; payment processing experience.
+ Working knowledge of Microsoft Office Suite, specifically within Excel, Word, & Outlook.
+ High School graduate/GED and/or Military Experience.
**What will be great to have:**
+ 2-year degree
+ Knowledge of payment processing; Fiserv's products, platforms, systems, and operational areas
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Experience Manager
**What does a successful Client Experience Manager do at Fiserv?**
Fiserv's Community Financial Institution (CFI) division exists to connect world-class payment processing to the customers of community and regional banking organizations across the country. Our Client Experience team provides direct service to these FI clients, ensuring their portfolios are successfully processing and satisfied with the service they're receiving.
The Client Experience Manager is responsible for monitoring merchant activity for assigned FI clients, including open tickets/issues, resolutions, and escalations. While these merchants may be processing via Fiserv, they often attribute overall satisfaction (or lack thereof) to their banking relationship and it's imperative the Client Experience Manager operates cohesively and transparently with the FI client for this reason. This position is pivotal to each FI client's overall relationship with our service organization and plays a key role in their retention and willingness to trust us with their customers!
**What you will do:**
+ Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
+ Be responsible for direct resolution of escalated inquiries for merchants and/or FI clients. Maintain clear and open communication regarding complex subject matter.
+ Maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
+ Educate FI clients on relevant industry information and provides training products, reporting, and self-service tools.
+ Other duties as required and directed by management.
**What you will need to have** :
+ 2+ years' experience in customer service, sales, business development, or relationship management; payment processing experience.
+ Working knowledge of Microsoft Office Suite, specifically within Excel, Word, & Outlook.
+ High School graduate/GED and/or Military Experience.
**What will be great to have:**
+ 2-year degree
+ Knowledge of payment processing; Fiserv's products, platforms, systems, and operational areas
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Description
This Client Experience Lead will serve as a senior relationship manager, resolving escalations and guiding complex service needs. Lead, mentor, and grow a high-performing team of Client Experience Associates. Coordinate and execute operational workflowsfrom onboarding to transferswith precision. Act as the operations partner for advisors, executing and tracking action items post-client meetings. Manage critical relationships with custodians and third-party vendors (e.g., CS, Fidelity, GS). Identify and escalate operational trends to inform system-wide improvements. Drive process innovationdeveloping best practices that evolve with our business and clients.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
5 years of experience in client facing roles in financial services
2 years as a leader
Experience with Annuities
Familiar with fidelity, Goldman Sachs, or Charles Schwab null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to