60 Client Relations Managers jobs in San Antonio
Sales Performance Management Consultant
Posted 2 days ago
Job Viewed
Job Description
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on October 7, 2025.
Work you'll do
As a Consultant, you will work within an engagement team to design, implement, and optimize Sales Performance Management solutions to drive sales effectiveness and maximize revenue.
Responsibilities include, but are not limited to:
+ Helping companies maximize the return for their digital sales enablement and sales operations infrastructure investment
+ Working with Sales and Operations leaders to deliver the best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
+ Preparing for and leading Discovery workshops to document and validate detailed user stories
+ Addressing sales planning and/or sales compensation issues across different business sectors
+ Offering end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support
+ Contributing to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
+ Minimum of three years of experience as a Business Analyst, Systems Consultant, or Compensation Analyst for a mid-to-large sized organization; or, direct consulting experience
+ Minimum of two years of experience designing and configuring solutions in Anaplan, Varicent, Pigment, Spiff, or SAP Commissions
+ Ability to travel at least 50% of the time on average based on the work you do and the clients and industry/ sectors you serve
+ Limited immigration sponsorship may be available
+ Bachelor's Degree (BS or BA)
Preferred
+ Previous "Big 4" experience
+ Experience implementing other SPM platforms (Oracle Fusion Incentive Compensation, Xactly, Captivate IQ)
+ Advanced degree in related specialization area
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Sales Performance Management Senior Consultant
Posted 11 days ago
Job Viewed
Job Description
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on May 31, 2026.
Work you'll do
As a Senior Consultant, you will work within an engagement team to design, implement, and optimize Sales Performance Management solutions to drive sales effectiveness and maximize revenue.
Responsibilities include, but are not limited to:
+ Helping companies maximize the return for their digital sales enablement and sales operations infrastructure investment
+ Working with Sales and Operations leaders to deliver the best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
+ Preparing for and leading Discovery workshops to document and validate detailed user stories
+ Addressing sales planning and/or sales compensation issues across different business sectors
+ Offering end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support
+ Acting in a mentoring capacity to support the career development of other colleagues
+ Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
+ Contributing to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
+ Minimum of five (5) years of experience as a Business Analyst, Systems Consultant, or Compensation Analyst for a mid-to-large sized organization; or, direct consulting experience
+ Minimum of four (4) years of experience designing and configuring solutions in Anaplan, Varicent, Pigment, Spiff, or SAP Commissions
+ Ability to travel at least 50% of the time on average based on the work you do and the clients and industry/ sectors you serve
+ Limited immigration sponsorship may be available
+ Bachelor's Degree (BS or BA)
Preferred
+ Previous "Big 4" experience
+ Experience implementing other SPM platforms (Oracle Fusion Incentive Compensation, Xactly, Captivate IQ)
+ Advanced degree in related specialization area
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000 to $231,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Customer Tech-Sales Performance Management (SPM) Architect-Manager
Posted 11 days ago
Job Viewed
Job Description
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Customer Technology -Sales Performance Management (SPM) Architect- Manager**
**The opportunity**
EY is a global leader in business and technology transformation. Our bold ambition and sector-agnostic model place us at the center of change for organizations across industries including Technology, Life Sciences, Energy, Manufacturing, Consumer Goods, and beyond. We help clients modernize operations, adopt cutting-edge platforms and achieve measurable outcomes. Our purpose is clear - to help organizations thrive in an economy that is trusted, resilient, and built for sustainable growth.
As a Manager in SPM Architecture, you will be at the forefront of designing and implementing cutting-edge Sales Performance Management and Incentive Compensation Management solutions. You'll work closely with clients across industries to modernize their compensation platforms, drive operational efficiency, and deliver measurable business outcomes.
**Your key responsibilities**
In this role, you will lead the technical design and architecture of SPM platforms, ensuring alignment with business goals and scalability across enterprise environments. You will collaborate with cross-functional teams and global delivery centers to deliver high-quality solutions. Your responsibilities will include:
+ Leading end-to-end architecture and design of SPM platforms (SAP Commissions, Varicent, Xactly, Spiff)
+ Translating complex compensation models (quotas, incentives, accelerators, draws, SPIFFs) into scalable system architecture
+ Designing data pipelines and integration strategies across ERP, CRM (Salesforce, Dynamics), HR, and finance systems
+ Driving modernization efforts from on-premise to cloud-native ecosystems
+ Providing technical oversight and governance for development teams
+ Ensuring compliance with data privacy and industry regulations (SOX, GDPR, HIPAA)
+ Mentoring junior architects and developers
+ Supporting reporting and analytics capabilities for accurate and timely insights
**Skills and attributes for success**
To excel in this role, you'll need a blend of technical expertise, strategic thinking, and leadership capabilities. Key skills include:
+ Strong communication and client-facing presence, with the ability to lead executive-level discussions
+ Deep understanding of incentive compensation processes and SPM platforms
+ Expertise in data modeling, ETL/integration design, and performance tuning
+ Familiarity with cloud platforms (AWS, Azure, GCP) and API-based integrations
+ Ability to manage global delivery teams and ensure solution quality
+ Commitment to documentation, governance, and best practices
**To qualify for the role, you must have**
+ A Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (Master's preferred)
+ 8+ years of experience in incentive compensation/SPM implementations
+ 5+ years in a technical architect or solution lead role
+ Deep expertise in SAP Commissions and at least one other major SPM platform (Varicent, Xactly, Spiff)
+ Strong experience with SQL, reporting tools, and data visualization
+ Familiarity with cloud environments and integration frameworks
+ Excellent problem-solving and analytical skills
+ Ability to travel based on client needs
**Ideally, you'll also have**
+ Certifications in SAP Commissions, Varicent, or other ICM platforms
+ Experience working in regulated industries (e.g., Life Sciences, Financial Services)
+ Exposure to Agile delivery methodologies
+ Experience with embedded analytics or BI tools
**What we look for**
We're seeking individuals who combine deep technical knowledge with a passion for solving complex business challenges. You should be a strategic thinker, a collaborative leader, and someone who thrives in dynamic environments. Your ability to bridge business needs with technical solutions will be key to driving success for our clients and teams.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $139,100 to $54,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 166,900 to 289,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
Customer Relations Representative - State Farm Agent Team Member
Posted 5 days ago
Job Viewed
Job Description
11 months ago Be among the first 25 applicants
Position Overview
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you enjoy engaging with the public and making a positive impact? If so, a career with a State Farm independent contractor agent might be the perfect fit for you! Our agents promote State Farm's insurance and financial products, offering you the chance to be part of a trusted brand.
Responsibilities
- Build lasting customer relationships and proactively follow up to ensure satisfaction.
- Use a customer-centric, needs-based approach to help clients understand insurance options and make informed decisions.
- Drive business growth by generating leads, scheduling appointments, and marketing tailored products and services.
What You Will Receive
- Simple IRA
- Salary plus commissions/bonuses
- Paid time off (vacation and sick days)
- Flexible hours
- Professional development opportunities
- Career advancement within our agency
- License reimbursement
Requirements
- Interest in marketing products and services aligned with customer needs.
- Excellent communication skillswritten, verbal, and listening.
- A people-focused mindset with attention to detail.
- Proactive problem-solving skills for quick customer issue resolution.
- Ability to learn and navigate computer systems efficiently.
- Team-oriented attitude in a dynamic environment.
If motivated to succeed and interested in this role, please complete our application. We will contact you regarding the next steps.
This position is with a State Farm independent contractor agent, not directly with State Farm Insurance Companies. Employees must complete licensing and training requirements. State Farm agents are independent contractors and hire their own employees. Employees are not State Farm employees.
Compensation: $55,000 - $100,000 annually
Our mission is to help people manage risks, recover from the unexpected, and realize their dreams. Located in San Antonio, TX, we serve customers' insurance and financial needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
Note: Employees of State Farm agents are hired independently; agents make all employment decisions.
Job Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Insurance
Referrals can increase your chances of interview success. Get notified about new Customer Relations Representative jobs in Helotes, TX .
#J-18808-LjbffrManagement & Sales Training Program - San Antonio
Posted 2 days ago
Job Viewed
Job Description
This position's typical schedule is 44 hours per week, which may include evenings and/or weekends.
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store. Through the course of the program, you will learn all operations, clients, and internal strategy, allowing you to understand the significant part you'll play in the team's success. You will grow the company's market share by selling to large, commercial users such as painting contractors, purchasing agents, manufacturers, and other commercial users who need large volumes of our high-quality products.
Our training experience provides you with all the skills necessary for a successful career in management and professional sales. After you complete the training program, you can count on a career trajectory with a clear beginning and an open end - meaning you shape your future!
What you will gain: Limitless Career Opportunities This structured program provides the support you need, including formal discussions to review your objectives & development
Leadership Development You'll develop the foundation for what it takes to become a successful leader in our organization We'll teach you how to excel at customer service, sales, and marketing, finance, and operations
Professional Networking You will also get out into the community and establish relationships essential to growing our business - and your success.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life with rewards, benefits and the flexibility to enhance your health and well-being
Career with opportunities to learn, develop new skills and grow your contribution
Connection with an inclusive team and commitment to our own and broader communities
It's all here for you. let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at . Click on Candidates to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
- Complete training consistent with established program
- Support business strategies to increase sales and optimize profitability
- Ensure high levels of customers satisfaction through excellent service
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Build positive relationships with wholesale and retail customers
- Complete store administration
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
- Support employee training, development, performance management, and corrective action
- Respond to and resolve any customer and/or employee complaints
- Partner with Store Manager to make outside sales calls to increase market share
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must have at least a bachelor's degree by the start of this development program
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Have at least one (1) year experience working in a retail, sales, or customer service position
- Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
- Have previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc.
- Have previous work experience selling paint and paint related products
- Have work experience using timekeeping and/or customer relationship management ("CRM") systems
- Willingness to relocate for future job opportunities
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
#SHWEarlyTalent
Apertura Futura: Customer Relations Representative - State Farm Agent Team Member
Posted 5 days ago
Job Viewed
Job Description
Join to apply for the Future Opening: Customer Relations Representative - State Farm Agent Team Member role at State Farm Agent
Continue with Google Continue with Google
Future Opening: Customer Relations Representative - State Farm Agent Team Member10 months ago Be among the first 25 applicants
Join to apply for the Future Opening: Customer Relations Representative - State Farm Agent Team Member role at State Farm Agent
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Work with the agent to establish and meet marketing goals.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Simple IRA
- Salary plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my agency
- Successful track record of meeting sales goals/quotas preferred
- Excellent communication skills - written, verbal and listening
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Self-motivated
- Ability to make presentations to potential customers
- Achieve mutually agreed upon marketing goals
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Compensation: $40,000.00 - $0,000.00 per year
We're Hiring!
We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Charles Laubach - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Hwy 281 N. and Brook Hollow.
- Our office is open 9:30am to 6:30pm.
- We currently have 4 team members at our agency.
State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at State Farm Agent by 2x
Get notified about new Customer Relations Representative jobs in San Antonio, TX .
Customer Relations Representative - State Farm Agent Team MemberSan Antonio, TX 50,000 - 65,000 1 day ago
Customer Relations Representative - State Farm Agent Team MemberHelotes, TX
55,000.00
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100,000.00
11 months ago
San Antonio, TX
40,000.00
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45,000.00
1 day ago
San Antonio, TX 30,000 - 50,000 2 weeks ago
Customer Service & Client Resolution SpecialistWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Relations Representative - State Farm Agent Team Member Location: TX-Spring
Posted 5 days ago
Job Viewed
Job Description
Join our agency at Crystal Fuller - State Farm!
Here in our Agency, we have over 15 licensed team members. I have been affiliated with State Farm since 2002 and have been a State Farm Agent since 2010. If selected, you will be joining one of the best State Farm Agencies in the United States. I have two office locations. Fun fact: I was the first State Farm Agent in San Antonio to be given the opportunity to have a second office location.
If you're looking for an exciting career opportunity in a fun and supportive environment, Crystal Fuller - State Farm may be the perfect fit for you. Since opening our doors in 2010, we've been committed to providing exceptional service to our community, and we're looking for someone who shares our passion for helping others.
Responsibilities:- Build and nurture customer relationships, following up as needed.
- Use a customer-focused, needs-based review process to educate customers about their insurance options.
- Develop leads, schedule appointments, identify customer needs, and market our wide range of products and services.
- Simple IRA
- Salary plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Growth potential/Opportunity for advancement within my agency
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- People-oriented
- Detail oriented
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
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About the latest Client relations managers Jobs in San Antonio !
Client Relations Medical Advisor
Posted 23 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals. Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP. Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards. This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint. - 5%
Communicate any deficiencies found to DWP. - 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements. - 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team. - 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct.
Complies with all applicable CPD requirements.
Flexible and adaptable.
Able to collaborate effectively with others to promote a culture of team work and customer focus.
Excellent oral and written communication and interpersonal skills.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
39,500.00
Maximum Salary
£
44,500.00
Public Relations Manager
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and implement strategic public relations plans to elevate brand visibility and manage corporate reputation.
- Write and edit press releases, media advisories, speeches, articles, and other PR materials.
- Cultivate and maintain strong relationships with media outlets, journalists, bloggers, and influencers across various sectors.
- Pitch stories and secure media coverage in relevant local, national, and trade publications.
- Monitor media coverage and industry trends, providing regular reports and insights to senior leadership.
- Manage crisis communications effectively, developing proactive strategies and responding swiftly to developing situations.
- Organize and coordinate press conferences, media events, and interviews.
- Oversee social media communication strategies to complement traditional PR efforts.
- Collaborate with marketing, legal, and executive teams to ensure consistent messaging and brand alignment.
- Manage external PR agencies and vendors as needed.
- Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
- Minimum of 5 years of experience in public relations, media relations, or corporate communications.
- Proven track record of developing and executing successful PR campaigns and securing media placements.
- Exceptional written and verbal communication skills, with a talent for storytelling and crafting persuasive messages.
- Strong media contacts and established relationships with key journalists and influencers.
- Proficiency in media monitoring tools and analytics platforms.
- Excellent organizational and project management skills, with the ability to manage multiple projects simultaneously.
- Ability to work effectively under pressure and manage crisis communications situations with poise and professionalism.
- Experience in event planning and execution is a plus.
- Must be based in or willing to relocate to the San Antonio, Texas, US area to work on-site.
Public Relations Manager
Posted 3 days ago
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