25 Client Relations jobs in Nashville

Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Associate Client Support Analyst with Parallon you can be a part of an organization that is devoted to giving back!BenefitsParallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.Free counseling services and resources for emotional, physical and financial wellbeing401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)Employee Stock Purchase Plan with 10% off HCA Healthcare stockFamily support through fertility and family building benefits with Progyny and adoption assistance.Referral services for child, elder and pet care, home and auto repair, event planning and moreConsumer discounts through Abenity and Consumer DiscountsRetirement readiness, rollover assistance services and preferred banking partnershipsEducation assistance (tuition, student loan, certification support, dependent scholarships)Colleague recognition programTime Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Associate Client Support Analyst to help us reach our goals. Unlock your potential!Job Summary and QualificationsThe Associate Client Support Analyst (ACSA) provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.What you will do in the role:Provide technical support to the end userProvide troubleshooting, diagnosis, and repair for end user systemsCollect information through constructive customer conversationAccess all available support tools and staff to resolve issuesExperience that you will need:Experience with call center techniquesCompetency in call center tracking toolsPrior experience supporting customers in use of application software.Proficiency in using support software tools.Mobile device support experienceApple product support experienceStrong understanding of HCA security-related procedures.Understanding of Healthcare technology industryBasic network troubleshooting and support experienceGeneral desktop support experiencePosition required high speed internet 60 MBDownloadand 10 MB Upload, NoWiFi"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Associate Client Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This range is provided by BGSF. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $34.00/hr - $9.00/hr We are seeking a Senior Client Support Engineer for an exciting opportunity! The Sr. Client Support Engineer will serve as the primary technical support resource, troubleshooting hardware, software, and system issues while documenting solutions and enhancing the knowledge base. Acts as the “Face of IT,” ensuring clear, user-friendly communication and strong collaboration across technology teams. Responsibilities: Work Incidents that come into our queue and aid customers in getting back up and running. Work Service requests in our queue and aid in fulfilling the user’s request or routing to the proper group to have the request worked. Create and keep documentation for all systems services by the Solution Center. Install and support audio/visual equipment for conference rooms. Aid in the identification of outages to engage proper support promptly. Help with identifying issues that arise with technicians at Level 1 Managed Service Provider: Logging, Troubleshooting, Procedure, etc., and report these issues to the MSP management. Support department activities with regular and prompt attendance. Typically, can resolve all complexity of problems. This may involve the use of a problem management database and help desk systems. Build business relationships across the business to fortify partnerships. Required Skills : Advanced troubleshooting knowledge in a server/client Microsoft environment Collaboration with internal team and across other departments; relationship building. Proficient usage of office applications such as Microsoft Office, Adobe, Advanced knowledge of Active Directory, experience with Azure AD user creation, DC’s Familiarity with Apple and Android mobile devices. Must be comfortable communicating with users at their technical level. Experience troubleshooting/supporting Outlook in an exchange environment and cloud. Must be able to adapt quickly to a challenging environment and juggle multiple priorities. Meticulous; proficient writing skills for documentation purposes Competencies: Customer services, Project coordination, process documentation, Active Directory, Azure, Domain Controllers, DNS, DHCP, RDS, Exchange Online, thorough knowledge of SCCM involving endpoint management, Intune, PowerShell, Windows registry, VM’s – Hyper-V, Asset Lifecycle Management, cost controls, and contract tracking. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at BGSF by 2x Get notified about new Customer Support Engineer jobs in Nashville, TN . Technical Support Engineer, Amazon Robotics Technical Support (ARTS) Engineer 1, Technical Product Sales Support - Antioch, TN IT Support Engineer I, Ops Tech Solutions (OTS) Network Engineer, Foundation and Support Business Intelligence Engineer, Amazon Customer Service Business Intelligence Engineer, Customer Service Business Intelligence Engineer, Customer Service People Experience and Technology (CS PXT) Senior Network Operations Center Engineer Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience Nashville, TN $108,714.67- 139,776.00 1 month ago Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Classification: Contract-to-Hire
Contract Length: 3 months

CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.

CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.  

Responsibilities: ?

• Facilitates Client Support Services for CereCore clients.
• Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
• Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
• Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
• Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
• Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
• Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
• Actively works to ensure CereCore Service Level Agreements are met.
• Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
• Provides after-hours and on-call support as required.
• Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.

• 1-3 years of experience preferred.
• Bachelor’s Degree preferred.
• Desktop Skills and Customer Support experience preferred.
• Customer service training/experience.
• Root cause and trend analysis experience.
• A working knowledge of Active Directory/NT Account administration preferred.
• Understanding of IT Infrastructure Library (ITIL) and project management preferred.,

• 3+ years of experience in a technical support, client success, or IT help desk role.
• Experience in financial services technology (WealthTech, FinTech, or banking software) strongly preferred.
• Experience with troubleshooting software issues and working with SQL, Datadog, Postman and ticketing systems like Jira and Zendesk.
• Familiarity with data integrations, API-based troubleshooting, and system configurations is a plus

• Serve as a subject matter expert on the Wealth Access platform, including integrations, APIs, and system configurations.
• Provide Tier 1 and Tier 2 technical support, troubleshooting and resolving complex product issues related to platform functionality, data discrepancies, and integrations.
• Work with end-users and financial professionals to diagnose issues, replicate reported bugs, and document findings for the development team.
• Act as the first line of technical support, efficiently resolving inquiries over the phone, email, and chat while ensuring a seamless client experience.
• Identify and escalate unresolved issues to the Product and Engineering teams, ensuring timely resolution and communication back to the client.
• Maintain detailed records of client issues, technical defects, and enhancement requests in Salesforce, Jira, and other project management tools.
• Collaborate with internal teams to ensure accurate client configurations, data integrity, and smooth integrations with third-party platforms.
• Provide technical training and best practices guidance to clients to enhance their platform usage and adoption.
• Assist in implementation projects, ensuring clients have a smooth onboarding experience and their technical requirements are met.
• Analyze support trends, proactively identifying recurring issues and suggesting process or product improvements.
• Contribute to knowledge base documentation, including FAQs, troubleshooting guides, and training materials.
• Deliver a concierge-level client experience, ensuring client satisfaction, issue resolution, and relationship retention.
• Stay up to date on new platform features, updates, and technical best practices to provide informed support to clients.

• Innovative Environment: Work with cutting-edge technology in the rapidly evolving wealth tech sector.
• Professional Growth: Opportunities for career advancement and professional development.
• Collaborative Culture: Join a dynamic team that values collaboration, innovation, and excellence.
• Competitive Compensation: Attractive salary and benefits package including flexible PTO, a company-funded HSA, 401k with a match, and paid parking at our downtown Nashville location.