136 Client Service Associate jobs in Grand Rapids

DescriptionDo you genuinely enjoy building relationships, keeping things organized, and making sure no detail falls through the cracks?Do you thrive on helping others feel supported, informed, and confident? Whether you are managing a complex schedule, prepping a client for an important meeting, keeping clients and referral partners informed of current "hot topics" in the law, or following up to ensure everything is running smoothly?Do you love working at the intersection of service and strategy where business growth and human connection go hand in hand?Do you appreciate a solid to-do list, color-coded calendars, and a well-timed dad joke?If this sounds like your kind of role, keep reading!Our law firm is hiring a full-time Client Relations Concierge. It is a high-impact position that plays a critical role in both the day-to-day client experience and the long-term success of our firm.As Client Relations Concierge, you will serve as a key liaison between our clients and internal teams and also between the attorneys and referral partners. You will be calm in the chaos, the voice of confidence, and the behind-the-scenes force ensuring everything runs smoothly and on schedule. You will manage communications, track key information and deadlines, and help spot opportunities for growth. This is executed all while delivering the kind of client experience that sets us apart.What else should you know?We're a tight-knit team who takes our work seriously but not too seriously. We believe in working hard, growing together, and making space for fun along the way. We also have off-street parking, lots of snacks, and a coffee selection that rivals most cafes (or maybe a mid-tier hotel continental breakfast, but we've got you covered whether you like it bold, light, flavored, or decaf, no judgment here).ResponsibilitiesReady to apply?If this sounds like the right fit, apply right here on this page. We expect strong interest in this role, and if your application stands out, you will move on to the next stage. This may include a writing exercise, interviews, and possibly a quiz (not necessarily in that order).Thanks for taking the time to read this. We look forward to meeting you!What you'll do:•Provide consistently high-quality customer service across all tasks and client interactions, demonstrating professionalism and care at all times.•Maintain organized and accurate records.•Ensure all key information, dates, and communications are tracked, updated, and shared with the appropriate stakeholders.•Demonstrate adaptability and a team-oriented mindset by effectively shifting between priorities and responding to changing needs with a positive, solutions-focused attitude.•Manage time and tasks efficiently to ensure projects progress on schedule, with the ability to reprioritize in response to urgent matters or evolving objectives.•Contribute to business development through a sales-aware mindset, identifying opportunities for growth and supporting both current initiatives and future ventures.•Communicate confidently and proactively with clients, referral partners, and internal teams.•Ensure clients are thoroughly prepared for meetings, follow-ups are timely, and key information is conveyed accurately and professionally.QualificationsWhat we're looking for: •Proven ability to provide high-quality, client-focused service with consistent professionalism and care across all stages of the workweek.•Highly organized and detail-oriented, with a strong focus on accuracy in tracking key information and deadlines, preventing costly errors, and ensuring the right stakeholders stay informed.•Able to change gears quickly with a positive, enthusiastic team-player attitude•Excellent time management skills to prioritize projects, so that they move along at a predictable pace and are adjusted if emergencies dictate (help us to eat each "elephant" one bite at a time).•Sales-minded with a persuasive, opportunity-focused approach that supports both client acquisition and internal business development, including efforts to help build a second company.•Confident and proactive communicator who ensures clients are well-prepared, follows up reliably, and keeps important details accurate and well-organized.•Experienced in preparing clients for key meetings, ensuring clarity and confidence in all touchpoints.Job Details:Type: Full-TimeSchedule: 8:30 AM - 5:30 PM EST business day.Location: On site (3083 Washington Ave, Suite A, Grandville MI, 49418)

Grand Rapids Lighting Center is seeking a friendly and motivated Customer Service Representative to join our team. This is an entry-level position ideal for someone who enjoys helping others, possesses strong communication skills, and is eager to learn about lighting products and home décor solutions. You will be the first point of contact for customers both in person and over the telephone, playing an important role in delivering an excellent showroom experience.

Key Responsibilities:
•Greet customers warmly and assist with basic inquiries regarding lighting products, store policies, and available services
•Answer telephone calls and respond to email messages in a professional and timely manner
•Provide accurate product information and guide customers through the showroom as needed
•Support the sales staff by entering orders, checking inventory, and scheduling deliveries
•Address customer concerns and escalate issues to the appropriate manager when necessary
•Maintain a clean, organized, and welcoming front desk and customer service area
•Continuously learn about lighting products and trends to improve service over time

Qualifications:
•High school diploma or equivalent is required
•Excellent verbal and written communication skills
•Friendly, patient, and professional demeanor
•Basic computer skills, including point-of-sale systems, email communication, and inventory searches
•Ability to multitask in a fast-paced environment
•Willingness to learn about lighting products and services
•Prior retail or customer service experience is a plus, but not required

Schedule and Compensation:
•Full-time and part-time opportunities are available
•Flexible weekday and Saturday shifts (the showroom is closed on Sundays)
•Competitive hourly wage based on experience
•On-the-job training is provided
•Employee discounts on lighting products

Why Join Us?
At Grand Rapids Lighting Center, you will be part of a locally owned business with a long-standing reputation for quality and customer service. We offer a supportive team environment where your personal growth and customer care skills are valued.

What Youll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting

impressions and build loyal customers by using product knowledge and services to present oil change options and

additional services. No matter your experience, our training program will prepare you to communicate successfully

with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you

become an expert on our products, services, and company knowledge.

At VIOC, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied

backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with

disabilities are strongly encouraged to apply.

The perks and benefits well provide you*:

• Competitive weekly pay - $18.50 per hour
• Paid on-the-job training - No previous automotive experience is required
• Flexible work schedule: No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage - with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%
• We promote from within - a commitment we are passionate about
• Back-up Child and Elder Care
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.

What youll need to succeed:

• Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
• Effective interpersonal and oral communication skills
• Interacting with people face-to-face
• Eagerness to learn and grow
• Occasionally lift up to 50 pounds
• Willing to be top-side technician cross-trained
• Have full mobility and can work with your hands above your head
• Can stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• English fluency in reading, writing, and speaking

How youll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and

to hear from some of our Vamily members. With an award-winning training program, commitment to safety, and fair

and honest values, were here to help you reach every milestone.

*Terms and conditions apply, and benefits may differ depending on location

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lastingimpressions and build loyal customers by using product knowledge and services to present oil change options andadditional services. No matt Service Advisor, Customer Service, Advisor, Retail, Customer