15,269 Commercial Customer jobs in the United States

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**The Role**
You will lead the delivery and adoption of enterprise solutions that enable Sales, Marketing, and Customer Service functions. In this role, you will drive execution of solution roadmaps, ensure measurable business value, and champion adoption across the enterprise. You will partner closely with IT and business stakeholders to deploy and optimize platforms such as Salesforce, Microsoft Dynamics, CPQ, and eCommerce, ensuring alignment with strategic priorities and consistent delivery results.
**Core Responsibilities**
+ Lead solution delivery across CRM, CPQ, Service, and eCommerce portfolios, ensuring projects are completed on time, within scope, and aligned with business goals.
+ Translate business priorities into delivery plans, shape high-level requirements, and secure funding approval through compelling business cases.
+ Manage and guide implementation partners, ensuring solutions meet enterprise standards and deliver expected business value.
+ Engage with stakeholders in Sales, Marketing, and Customer Service to drive alignment, adoption, and consistency across functions.
+ Ensure governance and compliance, following enterprise PMO, security, SOX, and data governance standards.
+ Champion innovation and continuous improvement by identifying opportunities to accelerate roadmaps, enhance delivery effectiveness, and improve customer experience.
**Required Qualifications**
+ Bachelor's degree in Business Administration, Information Technology, or related field.
+ Master's degree preferred.
+ 10+ years of IT solution delivery, enterprise applications leadership, or business relationship management.
+ Proven track record leading large-scale delivery programs across CRM, CPQ, and digital platforms.
+ Expertise in Salesforce, Microsoft Dynamics, SAP, CPQ solutions, and reporting/analytics (Power BI, Tableau).
+ Strong understanding of B2B sales, service, and customer-facing processes.
+ Demonstrated experience in portfolio governance, compliance, and IT/business alignment.
+ Excellent communication and stakeholder management skills, with ability to influence at all levels.
+ Experience with Agile and hybrid methodologies, and vendor/partner management.
**Preferred Qualifications**
+ Experience fixing or redesigning poorly structured data or process flows.
+ Familiarity with advanced analytics and automation to support digital adoption.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
Ensures that the customer is satisfied with company products and services. Works closely with Sales Account Executives and oversees day-to-day relationship with customer. Ensures schedules and budgets are met according to contractual agreements.
Travel within assigned region, Newark to Lancaster PA-prefer Philly as a home base.
Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.
**Core Responsibilities**
+ Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
+ Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
+ Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
+ Searches for opportunities to introduce additional technology services into existing customer accounts.
+ Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
+ Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
+ Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
+ Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
+ Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.
+ Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.
+ Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
+ Supports achieving savings expectations and targets set forth in contractual agreements.
+ Assist with onsite training clinical staff on use of the technology platform.
+ Participates in commercial technology implementations and provides support in geographical area.
+ May act as commercial technology special project lead on assigned accounts.
+ Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing.
+ Generates Leads for other Owens & Minor commercial offerings.
SUPPLEMENTAL JOB FUNCTIONS:
Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.
May travel up to 65% of the time.
Performs additional duties as directed.
**Qualifications**
EDUCATION & EXPERIENCE REQUIRED:
+ Bachelor's degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.
+ Over one year and up to three years of related experience preferred.
+ Or any combination of education and experience to meet the above requirements.
KNOWLEDGE SKILLS & ABILITIES:
+ Has experience leading company transforming projects
+ Ability to implement sales strategies.
+ Demonstrated persuasion, negotiation, and influencing skills.
+ Ability to follow up and follow through to ensure customer commitments are kept.
+ Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.
+ Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.
+ Awareness of applicable government regulations and their impact on the business.
+ Demonstrated project planning and organizational skills.
+ Ability to develop long range plans to accomplish territory objectives.
+ Ability to meet deadlines.
+ Ability to work independently as well as part of a team.
+ Ability to recognize business or incremental sales opportunities.
+ Ability to display sound business judgement on a consistent basis.
+ Honesty and integrity.
#LI-CS2
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
**Job Description** : Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.
Territory-Chicagoland and Wisconsin. Travel as needed.
**Core Responsibilities:**
+ Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
+ Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
+ Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
+ Searches for opportunities to introduce additional technology services into existing customer accounts.
+ Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
+ Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
+ Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
+ Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
+ Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.
+ Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.
+ Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
+ Supports achieving savings expectations and targets set forth in contractual agreements.
+ Assist with onsite training clinical staff on use of the technology platform.
+ Participates in commercial technology implementations and provides support in geographical area.
+ May act as commercial technology special project lead on assigned accounts.
+ Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing.
+ Generates Leads for other Owens & Minor commercial offerings.
+ Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.
+ May travel up to 50% of the time.
+ Performs additional duties as directed.
**Qualifying Experience** :
+ Bachelor's degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.
+ Over one year and up to three years of related experience preferred.
+ Or any combination of education and experience to meet the above requirements.
+ Has experience leading company transforming projects
+ Ability to implement sales strategies.
+ Demonstrated persuasion, negotiation, and influencing skills.
+ Ability to follow up and follow through to ensure customer commitments are kept.
+ Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.
+ Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.
+ Awareness of applicable government regulations and their impact on the business.
+ Demonstrated project planning and organizational skills.
+ Ability to develop long range plans to accomplish territory objectives.
+ Ability to meet deadlines.
+ Ability to work independently as well as part of a team.
+ Ability to recognize business or incremental sales opportunities.
+ Ability to display sound business judgement on a consistent basis.
+ Honesty and integrity.
**#LI-CS2**
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
Ensures that the customer is satisfied with company products and services. Works closely with Sales Account Executives and oversees day-to-day relationship with customer. Ensures schedules and budgets are met according to contractual agreements.
Travel within assigned region, Newark to Lancaster PA-prefer Philly as a home base.
Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.
**Core Responsibilities**
+ Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
+ Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
+ Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
+ Searches for opportunities to introduce additional technology services into existing customer accounts.
+ Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
+ Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
+ Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
+ Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
+ Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.
+ Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.
+ Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
+ Supports achieving savings expectations and targets set forth in contractual agreements.
+ Assist with onsite training clinical staff on use of the technology platform.
+ Participates in commercial technology implementations and provides support in geographical area.
+ May act as commercial technology special project lead on assigned accounts.
+ Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing.
+ Generates Leads for other Owens & Minor commercial offerings.
SUPPLEMENTAL JOB FUNCTIONS:
Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.
May travel up to 65% of the time.
Performs additional duties as directed.
**Qualifications**
EDUCATION & EXPERIENCE REQUIRED:
+ Bachelor's degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.
+ Over one year and up to three years of related experience preferred.
+ Or any combination of education and experience to meet the above requirements.
KNOWLEDGE SKILLS & ABILITIES:
+ Has experience leading company transforming projects
+ Ability to implement sales strategies.
+ Demonstrated persuasion, negotiation, and influencing skills.
+ Ability to follow up and follow through to ensure customer commitments are kept.
+ Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.
+ Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.
+ Awareness of applicable government regulations and their impact on the business.
+ Demonstrated project planning and organizational skills.
+ Ability to develop long range plans to accomplish territory objectives.
+ Ability to meet deadlines.
+ Ability to work independently as well as part of a team.
+ Ability to recognize business or incremental sales opportunities.
+ Ability to display sound business judgement on a consistent basis.
+ Honesty and integrity.
#LI-CS2
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
**Job Description** : Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.
Territory-Chicagoland and Wisconsin. Travel as needed.
**Core Responsibilities:**
+ Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
+ Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
+ Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
+ Searches for opportunities to introduce additional technology services into existing customer accounts.
+ Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
+ Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
+ Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
+ Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
+ Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.
+ Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.
+ Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
+ Supports achieving savings expectations and targets set forth in contractual agreements.
+ Assist with onsite training clinical staff on use of the technology platform.
+ Participates in commercial technology implementations and provides support in geographical area.
+ May act as commercial technology special project lead on assigned accounts.
+ Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing.
+ Generates Leads for other Owens & Minor commercial offerings.
+ Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.
+ May travel up to 50% of the time.
+ Performs additional duties as directed.
**Qualifying Experience** :
+ Bachelor's degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.
+ Over one year and up to three years of related experience preferred.
+ Or any combination of education and experience to meet the above requirements.
+ Has experience leading company transforming projects
+ Ability to implement sales strategies.
+ Demonstrated persuasion, negotiation, and influencing skills.
+ Ability to follow up and follow through to ensure customer commitments are kept.
+ Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.
+ Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.
+ Awareness of applicable government regulations and their impact on the business.
+ Demonstrated project planning and organizational skills.
+ Ability to develop long range plans to accomplish territory objectives.
+ Ability to meet deadlines.
+ Ability to work independently as well as part of a team.
+ Ability to recognize business or incremental sales opportunities.
+ Ability to display sound business judgement on a consistent basis.
+ Honesty and integrity.
**#LI-CS2**
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
Ensures that the customer is satisfied with company products and services. Works closely with Sales Account Executives and oversees day-to-day relationship with customer. Ensures schedules and budgets are met according to contractual agreements.
Travel within assigned region, Newark to Lancaster PA-prefer Philly as a home base.
Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.
**Core Responsibilities**
+ Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
+ Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
+ Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
+ Searches for opportunities to introduce additional technology services into existing customer accounts.
+ Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
+ Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
+ Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
+ Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
+ Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.
+ Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.
+ Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
+ Supports achieving savings expectations and targets set forth in contractual agreements.
+ Assist with onsite training clinical staff on use of the technology platform.
+ Participates in commercial technology implementations and provides support in geographical area.
+ May act as commercial technology special project lead on assigned accounts.
+ Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing.
+ Generates Leads for other Owens & Minor commercial offerings.
SUPPLEMENTAL JOB FUNCTIONS:
Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.
May travel up to 65% of the time.
Performs additional duties as directed.
**Qualifications**
EDUCATION & EXPERIENCE REQUIRED:
+ Bachelor's degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.
+ Over one year and up to three years of related experience preferred.
+ Or any combination of education and experience to meet the above requirements.
KNOWLEDGE SKILLS & ABILITIES:
+ Has experience leading company transforming projects
+ Ability to implement sales strategies.
+ Demonstrated persuasion, negotiation, and influencing skills.
+ Ability to follow up and follow through to ensure customer commitments are kept.
+ Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.
+ Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.
+ Awareness of applicable government regulations and their impact on the business.
+ Demonstrated project planning and organizational skills.
+ Ability to develop long range plans to accomplish territory objectives.
+ Ability to meet deadlines.
+ Ability to work independently as well as part of a team.
+ Ability to recognize business or incremental sales opportunities.
+ Ability to display sound business judgement on a consistent basis.
+ Honesty and integrity.
#LI-CS2
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
Ensures that the customer is satisfied with company products and services. Works closely with Sales Account Executives and oversees day-to-day relationship with customer. Ensures schedules and budgets are met according to contractual agreements.
Travel within assigned region, Newark to Lancaster PA-prefer Philly as a home base.
Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.
**Core Responsibilities**
+ Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
+ Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
+ Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
+ Searches for opportunities to introduce additional technology services into existing customer accounts.
+ Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
+ Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
+ Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
+ Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
+ Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.
+ Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.
+ Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
+ Supports achieving savings expectations and targets set forth in contractual agreements.
+ Assist with onsite training clinical staff on use of the technology platform.
+ Participates in commercial technology implementations and provides support in geographical area.
+ May act as commercial technology special project lead on assigned accounts.
+ Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing.
+ Generates Leads for other Owens & Minor commercial offerings.
SUPPLEMENTAL JOB FUNCTIONS:
Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.
May travel up to 65% of the time.
Performs additional duties as directed.
**Qualifications**
EDUCATION & EXPERIENCE REQUIRED:
+ Bachelor's degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.
+ Over one year and up to three years of related experience preferred.
+ Or any combination of education and experience to meet the above requirements.
KNOWLEDGE SKILLS & ABILITIES:
+ Has experience leading company transforming projects
+ Ability to implement sales strategies.
+ Demonstrated persuasion, negotiation, and influencing skills.
+ Ability to follow up and follow through to ensure customer commitments are kept.
+ Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.
+ Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.
+ Awareness of applicable government regulations and their impact on the business.
+ Demonstrated project planning and organizational skills.
+ Ability to develop long range plans to accomplish territory objectives.
+ Ability to meet deadlines.
+ Ability to work independently as well as part of a team.
+ Ability to recognize business or incremental sales opportunities.
+ Ability to display sound business judgement on a consistent basis.
+ Honesty and integrity.
#LI-CS2
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

**Why Us?**
We want the best and brightest people to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.
**Job Description Summary**
The Commercial Counsel - Customer Contracts provides timely legal counsel on commercial matters including contract management matters for the U.S. Sterile Injectable and Generics business unit. This Attorney will strategically and efficiently lead, coordinate, facilitate and manage contract requests across these two business segments, which shall include the preparation and negotiation of commercial agreements including numerous customer agreements. The role will manage adherence to the Endo contract management process, including utilization of the Legal Department's contract management tool. In addition to providing contract support, the position will provide commercial and regulatory counsel and support on commercial initiatives and promotional labeling through the MARC review process.
All incumbents are responsible for following applicable Division & Company policies and procedures.
**Job Description**
Accountability
Responsibilities
% of Time
Contract Management
+ Independently consult, advise, and represent the Company on a variety of highly complex contractual legal matters, particularly customer agreements, for the sterile injectable and generics and business units.
+ Act as advisor of commercial contract management processes, with strong project management skills, legal analysis, quality standards, and strong understanding of contract terms based on client need and business objectives.
+ Provide legal advice and counsel to business colleagues to assist the Company in managing risk with respect to contract-related matters
Business Unit Counsel
+ Provides legal advice and counsel to business colleagues in the Sterile Injectables and Generics Business Unit to assist the Company in managing risk with respect to regulatory compliance of commercial initiatives and promotional labeling through the Company's MARC review process for the sterile injectable and generics business units.
Special Projects
+ Assist with development and or creation of policies, standards, and procedures for contract management.
+ Assist with other special projects as assigned
+ Juris Doctor degree from an accredited law school required.
+ Bar admission in New Jersey and Pennsylvania preferred.
+ Minimum eight years senior level experience with customer contracting at law firms, corporate legal departments, or other service providers required.
+ Previous attorney position at law firm, corporate legal department or other relevant service provider.
+ A deep understanding of pharmaceutical contracting across various commercial business segments, including generics, government and hospital-based contracts as well as corporate support areas (e.g., Finance, IT, etc.).
+ Understanding of laws and regulations applicable to pharmaceutical marketing and commercialization for the sterile injectable and generics business units.
+ Understanding of contracts management programs and requirements.
+ Demonstrated success in the management of multiple projects ranging in size and scope, with an emphasis on larger more complicated matters.
+ Ability to operate independently while providing legal counsel and guidance in fast paced fluctuating environment.
+ Good research skills with an ability to analyze and interpret complex information.
+ Strong written and negotiation skills.
+ Effective verbal and written communication skills supporting interaction with various levels of employees and management (e.g. diplomacy, advocacy and "active" listening skills).
+ Excellent client relationship skills, which include the ability to proactively manage client expectations.
+ Excellent judgment and ability to make concrete recommendations.
+ Leadership abilities coupled with strong personal accountability and initiative.
+ Ability to multitask under pressure.
+ Excellent organizational, planning, prioritization and problem-solving skills.
+ Customer service demeanor; approachable, respectful and polite.
+ Ability to build and maintain effective working relationships, both within the Company and with outside suppliers.
+ Superior technical communication skills.
+ Flexibility in unanticipated situations.
+ Ability to own tasks from start to finish with limited supervision.
+ Expert level PC user with deep familiarity utilizing Microsoft Office Suite.
**EEO Statement:**
We firmly believe in the principles of equal employment opportunity and strive to create an atmosphere where all employees, regardless of their race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability (including pregnancy), age, or military or veteran status, feel valued, respected, and empowered. Our commitment to EEO extends to every aspect of employment, including recruitment, hiring, training, promotions, compensation, benefits, transfers, terminations, and all other employment practices. We are dedicated to ensuring that all employment decisions are based on qualifications, skills, and merit.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Why Us?**
We want the best and brightest people to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.
**Job Description Summary**
The Commercial Counsel - Customer Contracts provides timely legal counsel on commercial matters including contract management matters for the U.S. Sterile Injectable and Generics business unit. This Attorney will strategically and efficiently lead, coordinate, facilitate and manage contract requests across these two business segments, which shall include the preparation and negotiation of commercial agreements including numerous customer agreements. The role will manage adherence to the Endo contract management process, including utilization of the Legal Department's contract management tool. In addition to providing contract support, the position will provide commercial and regulatory counsel and support on commercial initiatives and promotional labeling through the MARC review process.
All incumbents are responsible for following applicable Division & Company policies and procedures.
**Job Description**
Accountability
Responsibilities
% of Time
Contract Management
+ Independently consult, advise, and represent the Company on a variety of highly complex contractual legal matters, particularly customer agreements, for the sterile injectable and generics and business units.
+ Act as advisor of commercial contract management processes, with strong project management skills, legal analysis, quality standards, and strong understanding of contract terms based on client need and business objectives.
+ Provide legal advice and counsel to business colleagues to assist the Company in managing risk with respect to contract-related matters
Business Unit Counsel
+ Provides legal advice and counsel to business colleagues in the Sterile Injectables and Generics Business Unit to assist the Company in managing risk with respect to regulatory compliance of commercial initiatives and promotional labeling through the Company's MARC review process for the sterile injectable and generics business units.
Special Projects
+ Assist with development and or creation of policies, standards, and procedures for contract management.
+ Assist with other special projects as assigned
+ Juris Doctor degree from an accredited law school required.
+ Bar admission in New Jersey and Pennsylvania preferred.
+ Minimum eight years senior level experience with customer contracting at law firms, corporate legal departments, or other service providers required.
+ Previous attorney position at law firm, corporate legal department or other relevant service provider.
+ A deep understanding of pharmaceutical contracting across various commercial business segments, including generics, government and hospital-based contracts as well as corporate support areas (e.g., Finance, IT, etc.).
+ Understanding of laws and regulations applicable to pharmaceutical marketing and commercialization for the sterile injectable and generics business units.
+ Understanding of contracts management programs and requirements.
+ Demonstrated success in the management of multiple projects ranging in size and scope, with an emphasis on larger more complicated matters.
+ Ability to operate independently while providing legal counsel and guidance in fast paced fluctuating environment.
+ Good research skills with an ability to analyze and interpret complex information.
+ Strong written and negotiation skills.
+ Effective verbal and written communication skills supporting interaction with various levels of employees and management (e.g. diplomacy, advocacy and "active" listening skills).
+ Excellent client relationship skills, which include the ability to proactively manage client expectations.
+ Excellent judgment and ability to make concrete recommendations.
+ Leadership abilities coupled with strong personal accountability and initiative.
+ Ability to multitask under pressure.
+ Excellent organizational, planning, prioritization and problem-solving skills.
+ Customer service demeanor; approachable, respectful and polite.
+ Ability to build and maintain effective working relationships, both within the Company and with outside suppliers.
+ Superior technical communication skills.
+ Flexibility in unanticipated situations.
+ Ability to own tasks from start to finish with limited supervision.
+ Expert level PC user with deep familiarity utilizing Microsoft Office Suite.
**EEO Statement:**
We firmly believe in the principles of equal employment opportunity and strive to create an atmosphere where all employees, regardless of their race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability (including pregnancy), age, or military or veteran status, feel valued, respected, and empowered. Our commitment to EEO extends to every aspect of employment, including recruitment, hiring, training, promotions, compensation, benefits, transfers, terminations, and all other employment practices. We are dedicated to ensuring that all employment decisions are based on qualifications, skills, and merit.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.