17,721 Commercial Customer jobs in the United States

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, weve helped 800 companiesincluding Netflix, Airbnb and Blockresolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

Were a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact.

We believe in a customer-led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction we strive to delight customers at every stage of their journey, building and fostering long-term relationships built on trust, shared success, and mutual growth.

The Commercial CSM team partners with a high-volume portfolio of growth-oriented companies primarily in our sub-1,000 employee segment . These customers sit outside of our strategic Enterprise tier but often represent high potential and strong alignment with our platform. The team blends scalable service delivery with thoughtful 1:1 touch points to drive successful onboarding, adoption, and renewals ensuring our Commercial customers feel supported and equipped to grow.

Our Commercial customer base include industry leaders like Vanta, Monday.com, Loom, and more trusted partners who rely on us to keep their operations resilient and their teams empowered.

• Lead onboarding and adoption for a high-volume portfolio of Commercial customers, using a blend of 1:1 engagement and scalable programs to maximize time to value

• Act as a trusted advisor by helping customers navigate product usage, troubleshoot issues, and align on outcomes that matter most to their teams

• Identify and address risks or blockers early, advocating for retention and product expansion through data-backed insights and proactive outreach

• Collaborate cross-functionally with Product, Engineering, Sales, Marketing and Support to champion the voice of the Commercial customer internally

• Scale success efficiently by refining playbooks, automating repeatable tasks, and contributing to content and tooling that drive customer outcomes

• Proven experience in Customer Success, Account Management, or a similar role managing SMB or Mid-Market SaaS customers

• Exceptional relationship-building and communication skills , with the ability to support many customers while delivering thoughtful, personalized value

• Strategic and analytical mindset: able to connect customer outcomes to business impact, recognize signals of risk or expansion, and balance deep engagement with scalable solutions through systems, tooling, or process

• Motivation and ability to thrive in a fast-paced, early-stage environment where you can operate autonomously, adapt to shifting priorities, and build the playbook as you go

• Comfort collaborating across functions to align on goals, solve problems, and deliver a consistent customer experience

Were building a place where great people can do their best workand that means looking after you and your family with benefits that support health and personal growth.

• Market leading private medical insurance

• Generous parental leave

• First Friday of the month off

• Generous annual leave/PTO allowance

• Competitive salary and equity

• Remote working and personal development budget

• Enhanced pension/401k

• Lead onboarding and adoption for a high-volume portfolio of Commercial customers, using a blend of 1:1 engagement and scalable programs to maximize time to value
• Act as a trusted advisor by helping customers navigate product usage, troubleshoot issues, and align on outcomes that matter most to their teams
• Identify and address risks or blockers early, advocating for retention and product expansion through data-backed insights and proactive outreach
• Collaborate cross-functionally with Product, Engineering, Sales, Marketing and Support to champion the voice of the Commercial customer internally
• Scale success efficiently by refining playbooks, automating repeatable tasks, and contributing to content and tooling that drive customer outcomes

• Proven experience in Customer Success, Account Management, or a similar role managing SMB or Mid-Market SaaS customers
• Exceptional relationship-building and communication skills , with the ability to support many customers while delivering thoughtful, personalized value
• Strategic and analytical mindset: able to connect customer outcomes to business impact, recognize signals of risk or expansion, and balance deep engagement with scalable solutions through systems, tooling, or process
• Motivation and ability to thrive in a fast-paced, early-stage environment where you can operate autonomously, adapt to shifting priorities, and build the playbook as you go
• Comfort collaborating across functions to align on goals, solve problems, and deliver a consistent customer experience

• Market leading private medical insurance
• Generous parental leave
• First Friday of the month off
• Generous annual leave/PTO allowance
• Competitive salary and equity
• Remote working and personal development budget
• Enhanced pension/401k

About the job Remote Commercial Customer Service Agent

Requirements:

• MUST be able to work Remote from Home - equipment will be provided.
• Requires HS Diploma or GED with a minimum of 2 years of customer service experience, call center experience is preferred
• Healthcare industry experience is preferred
• Strong Customer Focused competencies, seeking service-oriented individuals.
• Must have strong verbal and written communication skills,
• phone based position which requires excellent verbal communication; ability to clearly communicate complex messages over the phone.
• Strong problem-solving skills.
• 1 year of Call Center Customer Service experience (Inbound calls)
• Ability to navigate through multiple systems
• Medical background helpful

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This range is provided by incident.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$125,000.00/yr - $80,000.00/yr

About Incident.io

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M fr m Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

The Team

Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact.

We believe in a customer-led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction we strive to delight customers at every stage of their journey, building and fostering long-term relationships built on trust, shared success, and mutual growth.

The Commercial CSM team partners with a high-volume portfolio of growth-oriented companies primarily in our sub-1,000 employee segment . These customers sit outside of our strategic Enterprise tier but often represent high potential and strong alignment with our platform. The team blends scalable service delivery with thoughtful 1:1 touch points to drive successful onboarding, adoption, and renewals ensuring our Commercial customers feel supported and equipped to grow.

Our Commercial customer base include industry leaders like Vanta, Monday.com, Loom, and more trusted partners who rely on us to keep their operations resilient and their teams empowered.

What You’ll Be Doing

• Lead onboarding and adoption for a high-volume portfolio of Commercial customers, using a blend of 1:1 engagement and scalable programs to maximize time to value
• Act as a trusted advisor by helping customers navigate product usage, troubleshoot issues, and align on outcomes that matter most to their teams
• Identify and address risks or blockers early, advocating for retention and product expansion through data-backed insights and proactive outreach
• Collaborate cross-functionally with Product, Engineering, Sales, Marketing and Support to champion the voice of the Commercial customer internally
• Scale success efficiently by refining playbooks, automating repeatable tasks, and contributing to content and tooling that drive customer outcomes
  
  

• Proven experience in Customer Success, Account Management, or a similar role managing SMB or Mid-Market SaaS customers
• Exceptional relationship-building and communication skills, with the ability to support many customers while delivering thoughtful, personalized value
• Strategic and analytical mindset: able to connect customer outcomes to business impact, recognize signals of risk or expansion, and balance deep engagement with scalable solutions through systems, tooling, or process
• Motivation and ability to thrive in a fast-paced, early-stage environment where you can operate autonomously, adapt to shifting priorities, and build the playbook as you go
• Comfort collaborating across functions to align on goals, solve problems, and deliver a consistent customer experience
  
  

• Market leading private medical insurance
• Generous parental leave
• First Friday of the month off
• Generous annual leave/PTO allowance
• Competitive salary and equity
• Remote working and personal development budget
• Enhanced pension/401k
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

• Bachelors or Masters degree in Business, Analytics, Computer Science, or a related field.
• Experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience
• This role requires working in the office four days a week, with up to 50% travel expected over time

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such asforecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the companys Series C round three years ago, promises to further accelerate Sigmas growth.

• Equity
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.

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Your growth matters to us - explore our career development opportunities. BE EMPOWERED TO SUCCEED Connect with others in our people-first culture and enhance our collective ingenuity. SUPPORT YOUR WELLBEING Learn how we’ll support you as you pursue a balanced, fulfilling life. YOUR CANDIDATE JOURNEY Discover what to expect during your journey as a candidate with us. Commercial Retainer Customer Success Manager The Opportunity: In the role of Commercial Retainer Customer Success Manager, you will join Booz Allen’s Commercial segment with the support of the Commercial leadership team to drive new business and support existing Commercial Retainer clients. You will contribute to Booz Allen's growth in Incident Response and Commercial Retainer business by utilizing knowledge of cyber incident response, the lifecycle of a cyber incident, sales or business development, and the cybersecurity product ecosystem. Responsibilities include working with existing customers and expanding our retainer portfolio. Due to the nature of work performed within this facility, U.S. citizenship is required. What You’ll Work On: Respond to inquiries and requests from clients and prospects, including RFPs, RFQs, RFIs, and data gathering. Manage technical onboarding of new clients and requests for proactive services, leveraging the Incident Response Retainer program. Collaborate with legal resources to resolve legal or regulatory challenges during contracting or onboarding. Understand client needs and Booz Allen’s capabilities to design and develop customized cybersecurity solutions. Manage the end-to-end sales cycle and client management process for Incident Response Retainer clients. Maintain accurate opportunity status within CRM for forecasting and reporting. Prospect into whitespace accounts with the team or other resources. You Have: 4+ years of experience in business development, sales, incident response strategy, relationship management, and revenue growth. Experience presenting to internal/external teams, executives, and clients. Ability to own and drive the sales process from lead to closure and manage strategic accounts. Ability to work in a fast-paced, team-oriented environment and coordinate with stakeholders. Ability to lead delivery in challenging commercial environments, foster client relationships, and identify new business opportunities. Ability to synthesize technical content for senior business leaders. Ability to travel up to 50% as needed. Bachelor’s degree. Compensation We offer comprehensive benefits including health, life, disability, financial, and retirement plans, paid leave, professional development, tuition assistance, and work-life programs. The projected salary range is $86,800 to $198,000 annually, depending on various factors. This posting closes within 90 days from the posting date. Identity Statement Applicants are expected to be on camera during interviews and assessments for identity verification purposes. Work Model Our culture values flexibility and collaboration, whether in person or remote. The work location may be remote, hybrid, or onsite as specified. Commitment to Non-Discrimination We consider all qualified applicants without regard to disability, veteran status, or other protected categories. #J-18808-Ljbffr