756 Community & Social Care jobs in the United States

Job Summary:
Our Remote Community Support Coordinator helps manage and nurture our online community spaces. You’ll moderate forums or groups, answer member questions, and ensure that the community remains positive, respectful, and helpful. You’ll work closely with community managers to address concerns, escalate issues when needed, and gather feedback for improvement. This fully remote role is ideal for someone who enjoys interacting with people online, solving problems diplomatically, and helping maintain a safe and engaging environment.

Job Responsibilities:

• Monitor community forums, social groups, or online discussion boards to ensure compliance with community guidelines.
• Respond promptly to questions or concerns from members in a clear and respectful manner.
• Remove or flag inappropriate content and manage conflicts professionally.
• Escalate sensitive issues to managers or the appropriate department.
• Compile feedback from the community and share suggestions for enhancing the user experience.

Skills & Competencies:

• Strong written communication skills with diplomacy and tact.
• Good judgment and discretion when handling conflicts.
• Ability to multitask and stay organized while moderating multiple groups.
• Familiarity with community platforms or moderation tools is a plus.

Work Experience & Education Requirements:

• High school diploma or equivalent required.
• Prior experience in online moderation, community management, or customer support preferred.
• Must have reliable internet and a quiet, professional remote workspace.

• Customer Support & Interaction
  • Respond promptly and professionally to incoming chats from customers.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
  • Resolve product or service issues by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
  • Escalate complex or unresolved queries to the appropriate departments or supervisors.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Technical & Product Knowledge
  • Maintain a deep understanding of company products, services, policies, and procedures.
  • Stay up to date with changes in products, services, and policies to provide accurate and up-to-date information.
• Documentation & Reporting
  • Accurately log all customer interactions in the company’s CRM system.
  • Record details of inquiries, comments, complaints, and actions taken.
  • Contribute to the development of customer support documentation, such as FAQs and knowledge base content.
• Collaboration & Communication
  • Collaborate with other customer service team members to ensure high-quality service.
  • Communicate effectively with internal departments, such as sales, technical support, and operations, to solve customer issues.
  • Provide feedback on the efficiency of the customer service process.

We are seeking a detail-oriented and dependable Data Entry Clerk to join our team. This entry-level role is ideal for individuals looking to start their career in an administrative or office support setting. The Data Entry Clerk will be responsible for accurately entering and updating data in company systems and ensuring records are maintained with a high level of accuracy.

Key Responsibilities:

• Input data quickly and accurately into databases and software systems
• Update and maintain customer, employee, and project information
• Review data for errors and correct any inconsistencies
• Perform regular backups to ensure data preservation
• Maintain confidentiality of sensitive information
• Assist with administrative tasks such as scanning, filing, and organizing documents
• Support other departments with data-related tasks as needed

Qualifications:

• High school diploma or equivalent required
• Strong typing skills and attention to detail
• Basic knowledge of Microsoft Office (Word, Excel, Outlook)
• Ability to manage time efficiently and meet deadlines
• Strong organizational and problem-solving skills
• No prior experience required — we provide on-the-job training

Benefits:

• Competitive pay
• Entry-level opportunity with room for growth
• Supportive and team-oriented environment
• Paid training and development opportunities
• Health and wellness benefits (if applicable)

Are you committed to holistic patient-centered care? Do you thrive providing adult and pediatric care in a variety of settings? If you want to grow as an empathetic advocate for the needs of vulnerable populations, you may be perfect for our Legacy team.

With compassion and commitment, Clinical Social Workers embody the Legacy mission of making life better for others. They do this by evaluating the psychosocial and mental health issues of patients to ensure transition planning, crisis management, and planning/coordination of both internal and external services. They assess intervention strategies to address behavioral and addiction issues, as well as end-of-life care and informed decision making about therapeutic options. Our Clinical Social Workers are advocates not just for our patients, but also for their surrogates, family members, caregivers and health care providers.

We will consider candidates with their Clinical Social Work Associate license working towards a Licensed Clinical Social Worker license for a Clinical Social Worker I position ($38.50 min - $5.06 max) or candidates with their Licensed Clinical Social Worker license for a Clinical Social Worker II position ( 40.43 min - 57.81 max).

This Social Work position supports several Randall Children's specialty clinics on the Emanual/Randall campus. Our Randall Children's specialty clinics serve a wide variety of patients and families from all over the state of Oregon and SW Washington.

Randall Children’s Hospital at Legacy Emanuel is a regional center for the care of infants, children and teens. We offer unrivaled pediatric expertise in a state-of-the-art facility designed exclusively for children. From routine care to the most complex cases, pediatricians and families trust us to provide the most advanced medical and surgical care for kids.

Are you looking for a Clinical Social Worker job opportunity with a different schedule or at another Legacy Health location?  Please click here to see a list of other openings

Provides social work services in a variety of adult and pediatric settings across the health care continuum with a focus on holistic patient-centered care and attention to the needs of vulnerable populations.   Works both independently and collaboratively as part of an interdisciplinary team.

Key services include (but are not limited to) comprehensive evaluation of psychosocial and mental/behavioral health status, legal and safety considerations, substance use or addiction, chronic illness, or end of life issues with the use of brief counseling, transition planning, crisis management and planning and coordination with internal and community stakeholders. Social work intervention may be with individuals, family members or groups.

Throughout the care continuum, social workers will utilize a strengths-based approach with the aim to enhance the capacity of people to address their own needs.

Clinical Social Worker I CSWA Position Requirements:

Education:  

Master of Social Work degree from an accredited School of Social Work required.

Experience:

Preferred: 1 year of relevant experience in care management, mental health and/or addictions services, medical social work, or social service organization.

Clinical Social Worker II LCSW Position Requirements:

Education:

Master of Social Work degree from an accredited School of Social Work required.

Experience:

2 years relevant experience in care management, mental health and/or addictions services, medical social work, or social service organization.  Preferred: 3 years' relevant experience.

Skills:

• Broad knowledge of the principles of social work and the ability to apply them with individuals, families and/or groups integrating knowledge of normal development and the aging process, changes related to illness, and the needs of patients with acute, chronic, and terminal illness in assessment and intervention with attention to cultural and literacy implications.

• Knowledge of medical, mental health and substance use diagnoses, disabilities, and treatment procedures. This includes acute, chronic, and traumatic illnesses/injuries; common medications and their effects/side effects; and medical terminology
• Strong organizational, communication and collaboration skills, including an ability to effectively triage patient and family needs, function as member of an interdisciplinary team, identification and collaboration with community stakeholders or resources and written documentation.
• Knowledge about social determinants of health, principles of diversity/equity/inclusion and culturally responsive practice with populations who have experience historical marginalization
• Demonstrates ability to locate, utilize and advocate for patient/family access to hospital/ community resources
• Exhibits knowledge of legal/regulatory issues and an ability to be a resource to all team members regarding such issues

• Ability to navigate electronic medical records and effectively utilize basic computer programs.

• Knowledge of legal, regulatory and compliance requirements and an ability to be a resource to all team members regarding such issues and knowledge of current health care environment.

LEGACY’S VALUES IN ACTION:

Follows guidelines set forth in Legacy’s Values in Action.

Equal opportunity employer/vets/disabled.

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