10 Contract Specialist jobs in Heber Springs

Posted Friday, December 27, 2024 at 5:00 AM

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.

• As part of the Kinetic family, youll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.

___

***This position can be filled remotely in the following areas: Newton, IA; Harrison, AR; and Georgia - Baldwin, Cornelia, and Dalton. ***

About the Role:

The Kinetic Consumer Retention Specialist handles interactions with Windstream customers that are entertaining the thought of disconnecting their services. The role is primarily responsible for saving, both reactively and proactively, every customer from disconnecting their Windstream service. This is achieved by offering special retention offers, troubleshooting repair issues, which includes inputting repair tickets, offering faster internet speeds, and other add-on services that may help retain the customer. A key goal with every interaction in this position is that whether the customer is saved from disconnecting or not, is for each conversation with a customer to be the last one that the customer must have with us before their initial inquiry is 100% resolved.

Our Kinetic Consumer Retention Specialists are expected to resolve the customers need for calling on each call, by educating, explaining, and saving our products and services while achieving low repeat caller statistics, with high customer satisfaction and last call resolution results. The Consumer Retention Specialist position has the opportunity to earn an additional monthly bonus in the form of commissions.

What You'll Do:

• Be the voice of the customer and a customer advocate to the leadership team
• Handle calls in a remote work from home environment from customers that are threatening to disconnect, shop around, or are at high risk to disconnect their Kinetic products and services
• Have a last stop shop mentality when resolving customer inquiries, whatever a customer may inquire about or need resolved you will own it
• Log the customers reasons for calling and resolution taken using our Retention Recommender
• Use Retention team only save offers and escalation procedures to prevent customers from disconnecting
• Explain, retain, and sell products and services to existing customers as needed
• Other duties as assigned
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
• Must have land-based home internet service (ie: Fiber, Cable, or DSL) with a minimum 25 kbps download speed
• Work environment must be distraction free and abide by Windstreams Work from Home policy
• Must be able to work any shifts within the team operating hours: Monday - Friday, 7:00 am EST - 8:00 pm EST and rotating Saturdays from 8:30 am EST - 5:00 pm EST

Even Better:

• Bilingual (Spanish/English) skills are a plus

High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

Physical Tasks - Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100% | Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies

___

• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets Veteran Employee Resource Group
• WOW Women Employee Resource Group
• WINPRIDE LGBTQ+ Employee Resource Group
• WBPN Black Professional Resource Group
• WARG Ability Resource Group
• LaFamilia Hispanic Resource Group
• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

___ Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• Windstream Benefits

#J-18808-Ljbffr

Job Purpose & Scope
Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
Essential Job Functions
+ Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
+ Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
+ Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
+ Actively participate in morning huddles.
+ May open new accounts, as needed and with documented approval of management.
+ Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
+ Actively promote teamwork, leading by example and taking initiative to assist others.
+ Demonstrate effective organizational and time management skills.
+ Provide backup and assistance to other retail banking locations, as requested.
+ Model and champion the Bank's standards for exceptional customer service.
+ Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
+ Enthusiastically support the bank's values and mission.
+ Display a high degree of integrity, trustworthiness, and professionalism at all times.
+ Complete all essential training timely.
+ Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
+ Maintain consistent, good punctuality and attendance to work.
+ Adhere to all Bank policies, procedures, and guidelines
Knowledge, Skills & Abilities
+ Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
+ Knowledge of bank policies and procedures
+ Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
+ Ability to communicate effectively both verbally and in writing
+ Ability to demonstrate team player approach, capable of thriving in a continually changing environment
+ Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
+ Ability to work without close supervision
+ Ability to maintain confidentiality
+ Ability to follow policy and procedure including safety and security procedures
+ Ability to travel to other work locations (e.g., training, staffing shortages), as needed
+ Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
+ High school diploma or equivalent required; bachelor's degree preferred
+ 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
+ Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred
+ Cash handling experience preferred
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Job Purpose & Scope
Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
Essential Job Functions
+ Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
+ Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
+ Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
+ Actively participate in morning huddles.
+ May open new accounts, as needed and with documented approval of management.
+ Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
+ Actively promote teamwork, leading by example and taking initiative to assist others.
+ Demonstrate effective organizational and time management skills.
+ Provide backup and assistance to other retail banking locations, as requested.
+ Model and champion the Bank's standards for exceptional customer service.
+ Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
+ Enthusiastically support the bank's values and mission.
+ Display a high degree of integrity, trustworthiness, and professionalism at all times.
+ Complete all essential training timely.
+ Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
+ Maintain consistent, good punctuality and attendance to work.
+ Adhere to all Bank policies, procedures, and guidelines
Knowledge, Skills & Abilities
+ Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
+ Knowledge of bank policies and procedures
+ Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
+ Ability to communicate effectively both verbally and in writing
+ Ability to demonstrate team player approach, capable of thriving in a continually changing environment
+ Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
+ Ability to work without close supervision
+ Ability to maintain confidentiality
+ Ability to follow policy and procedure including safety and security procedures
+ Ability to travel to other work locations (e.g., training, staffing shortages), as needed
+ Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
+ High school diploma or equivalent required; bachelor's degree preferred
+ 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
+ Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred
+ Cash handling experience preferred
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Posted Thursday, December 5, 2024 at 6:00 AM

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.

• As part of the Kinetic family, youll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.

___

***This position can be filled remotely in the following areas: Newton, IA; Harrison, AR; and Georgia - Baldwin, Cornelia, and Dalton . ***

About the Role:

The Kinetic Consumer Retention Specialist handles interactions with Windstream customers that are entertaining the thought of disconnecting their services. The role is primarily responsible for saving, both reactively and proactively, every customer from disconnecting their Windstream service. This is achieved by offering special retention offers, troubleshooting repair issues, which includes inputting repair tickets, offering faster internet speeds, and other add on services that may help retain the customer. A key goal with every interaction in this position is that whether the customer is saved from disconnecting or not, is for each conversation with a customer to be the last one that the customer must have with us before their initial inquiry is 100% resolved.

Our Kinetic Consumer Retention Specialists are expected to resolve the customers need for calling on each call, by educating, explaining, and saving our products and services while achieving low repeat caller statistics, with high customer satisfaction and last call resolution results. The Consumer Retention Specialist position has the opportunity to earn an additional monthly bonus in the form of commissions.

What You'll Do:

• Be the voice of the customer and a customer advocate to the leadership team
• Handle calls in a remote work from home environment from customers that are threatening to disconnect, shop around, or are at high risk to disconnect their Kinetic products and services
• Have a last stop shop mentality when resolving customer inquiries, whatever a customer may inquire about or need resolved you will own it
• Log the customers reasons for calling and resolution taken using our Retention Recommender
• Use Retention team only save offers and escalation procedures to prevent customers from disconnecting
• Explain, retain, and sell products and services to existing customers as needed
• Other duties as assigned
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
• Must haveland-based home internet service (ie: Fiber, Cable, or DSL) with a minimum 25 kbps download speed
• Work environment must be distraction free and abide by Windstreams Work from Home policy
• Must be able to work any shifts within the team operating hours: Monday - Friday, 7:00 am EST - 8:00 pm EST and rotating Saturdays from 8:30 am EST - 5:00 pm EST

Even Better:

• Bilingual (Spanish/English) skills are a plus

High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate

Physical Tasks - Sitting and Stationary : 67-100% | Car rying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs : Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Telephone, Basic Office Supplies

___

• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve .

Our Employee Resource Groups:

• WinVets Veteran Employee Resource Group
• WOW Women Employee Resource Group
• WINPRIDE LGBTQ+ Employee Resource Group
• WBPN Black Professional Resource Group
• WARG Ability Resource Group
• LaFamilia Hispanic Resource Group
• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

___ Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream CIB Statement: Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve . Our Employee Resource Groups:

• WinVets Veteran Employee Resource Group
• WOW Women Employee Resource Group
• WINPRIDE LGBTQ+ Employee Resource Group
• WBPN Black Professional Resource Group
• WARG Ability Resource Group
• LaFamilia Hispanic Resource Group
• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstreams network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Windstreams foreign personnel disclosure and approval requirements.
#J-18808-Ljbffr

Job Description

Job Description

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Organize safety training for employees and report problems to management.
• Visit job sites weekly to conduct safety audits on personnel, equipment, and material.
• Research and implement new materials handling processes and safety training.
• Analyze accident reports and evaluate injuries.
• Prepare and conduct safety training sessions for employees and vendors.
• Review injury and incident inquiries and evaluations.

Education and Experience

• Experience in construct and/or tree industry.
• Bachelor’s degree required.
• 6+ years’ experience in the Line Clearance Tree Trimming industry.

Additional Eligibility Qualifications

• CTSP Certification preferred.
• Pesticide License Cat 6.
• Certification in all Company training modules.

Xylem Tree Experts provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Job Purpose & Scope
Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
Essential Job Functions
+ Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
+ Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
+ Open and service deposit accounts, including complex business accounts.
+ Originate a consumer loan portfolio.
+ Conduct outbound business development and community involvement activities.
+ Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
+ Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
+ Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
+ Proactively serve as a role model for banking center team members and coach relationship-building activities.
+ Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
+ Provide backup and assistance to other retail banking roles and locations, as necessary.
+ Model and champion the Bank's standards for exceptional customer service.
+ Enthusiastically support the bank's values and mission.
+ Display a high degree of integrity, trustworthiness, and professionalism at all times.
+ Actively promote teamwork, leading by example and taking initiative to assist others.
+ Complete all essential training timely.
+ Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
+ Maintain consistently good punctuality and attendance to work.
+ Adhere to all Bank policies, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
+ Knowledge of bank policies and procedures
+ Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
+ Ability to demonstrate confidence and act as a trusted advisor.
+ Ability to communicate effectively both verbally and in writing
+ Ability to demonstrate team player approach, capable of thriving in a continually changing environment
+ Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
+ Ability to work without close supervision
+ Ability to maintain confidentiality
+ Ability to follow policy and procedure including safety and security procedures
+ Ability to travel to other work locations (e.g., training, staffing shortages), as needed
+ Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
+ High school diploma or equivalent required; bachelor's degree preferred
+ 1+ year retail customer service and/or sales experience required
+ Knowledge of business and consumer products required
+ Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
+ Proven ability to achieve sales goals and financial targets preferred
+ Experience in a leadership and/or coaching role strongly preferred
+ NMLS required
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#HP
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.