165,459 Customer Engagement jobs in the United States

We anticipate the application window for this opening will close on - 19 Sep 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
At Medtronic we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team!
Digital Technologies is Medtronic's Business Unit implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem includes an innovative video management and data analytics platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that enable automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other healthcare professionals. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries.
As we expand our solutions in the Americas region, this is an exciting opportunity to join the company. As a Customer Engagement Specialist, you will take on a pivotal role in advancing our customer base in the US. As part of a Customer Success team, your responsibilities will follow the customer journey, with responsibility for the Live accounts within your region. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves 50-75% amount of travel outside the territory, presenting opportunities for broader engagement.
+ Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn.
+ Collaborate in the implementation of a scalable customer engagement strategy.
+ Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion.
+ Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals.
+ Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results
+ Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT.
+ Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development.
+ Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments.
+ Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows
+ Reinforce product training and introduce new features/upgrades to the clinical teams.
+ Product operation and troubleshooting, supported by our expert technical teams.
+ Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.
**Must Haves**
+ Bachelors Degree and minimum 7 years of relevant experience, or
+ Advanced degree with a minimum of 5 years of relevant experience.
+ Previous minimum experience of 4 years in customer success, account management, commercial roles or equivalent relevant experience.
**Nice to Haves**
+ Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry.
+ Ability to communicate and influence effectively across multiple internal teams and customer departments.
+ Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies.
+ Ability to travel 50-75% of the time, as needed, to customer sites.
+ Strong project management skills and experience with customer success software platforms are prioritized.
+ Solid experience in the Operating Room from either a clinical, technology, consultancy or medical device perspective.
+ Technical proficiency is required to understand our products and industry
+ Ability to work remotely and productively for an international company
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$112,000.00 - $168,000.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans ( Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here ( a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

Company Information: LogistixIQ, a d/b/a of Automatize Logistics, LLC, is a leading logistics software provider focused on optimizing bulk transportation, inventory supply, and dispatch operations. Our flagship platform empowers dispatchers, carriers, and operators to manage real-time frac sand logistics, predict consumption rates, track assets via BLE and QR technology, and reduce NPT through data-driven decision-making. We support customers with automation tools, analytics, and AI-enhanced dispatch workflows that deliver unmatched visibility and operational efficiency. LogistixIQ is now a brand of Linqx software, a Wilks Brothers company, who purchased Automatize Logistics, LLC in 2025.

Please Note: We do not offer visa sponsorship for this role.

Website: Transportation Management Solutions | LogistixIQ

Position Summary : This Customer Engagement Analyst role focuses on advancing logistics intelligence with agentic and generative AI tailored to the bulk haulage market. The position supports customer experience by driving data-informed insights, including customer health scoring, QBRs, product development, and AI strategy. Sitting on the Customer Engagement team and working cross-functionally with Technology leadership, it's an opportunity for an early-career, data-driven professional passionate about improving customer outcomes and innovation within industries such as oil & gas, construction, mining, and agriculture.

This role is full-time, on-site 5 days a week.

Key Roles / Responsibilities :

• Analyze customer behavior, fleet operations, and KPI trends using Python, SQL, and visualization tools to deliver proactive recommendations to clients and the company.
• Create structured client focused dashboards using the templates already existing in the platform and enabling agentic AI and growing into generative capabilities.
• Create executive-ready presentations for customer QBRs in support of the Director of Customer Engagement.
• Identify system enhancements based on recurring themes in customer and platform operational data.
• Surface insights that advocate for customers and challenge internal assumptions, tied to proactive functional recommendations with underlying data
• Build data backed narratives that connect insights to business impact (cost, efficiency, NPT reduction) in a story-telling fashion
• Collaborate with the team to ensure data insights inform product strategy and roadmap.
• Triage and assign customer support tickets to the appropriate teams and harvest the data for recommendations on improving the company, customer and technical operations
• Partner with the Technology team to assess data readiness for AI/ML use cases.
• Clean, analyze and deliver data to the technical team to be leveraged for product build and AI enhancements.
• Contribute to the development of agentic and generative AI applications using customer data.
• Translate platform data into insights that shape AI development priorities.
• Support automation of customer experience tasks through applied AI solutions.

Required Education, Experience, and Qualifications:

• Bachelor's degree in Data Science, Statistics, Computer Science, Engineering, or a related field.
• 1-3 years of experience in analytics, data science, or similar (internships welcome).
• Proficiency in Python , SQL , and working with JSON -structured data.
• Familiarity with JavaScript and AWS Lambda environments is a plus.
• Strong data storytelling skills using PowerPoint, Canva or similar tools.
• Clear communicator with a customer-first, service-oriented mindset.
• Entrepreneurial spirit and a passion for learning, growth, and innovation.
• An understanding of using AI to "Vibe" code small proof of concepts around data identified opportunities in an Agile methodology.

Working Conditions :

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment, including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.

Benefits :

• Competitive Compensation Package
• Medical + Dental + Vision Coverage
• 401K + Company Match
• Life Insurance + Long Term Disability Coverage - 100% Company Paid
• Health Savings Account (HSA)
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Wellness Check Program - Insurance Premium Discounts
• EAP Resources
• Paid Holidays
• Paid Time Off (PTO)

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.

#LOGISTIXIQ#LI-ONSITE#LI-AD1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At the Coca-Cola Company we believe the consumers are the center of our business and we've created a platform that enables us to engage directly with them. Our next generation listening, and publishing capabilities are at the heart of this transformation and we've built dedicated global leadership to ensure end-to-end social listening across all markets. In this role you'll provide service and support to our customer base, whether it be established, new, internal, or external customers. You'll handle routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer service inquiries via various communication channels. This role is critical in supporting the Company's goals and you'll be on the front lines of providing them the highest quality service.
**What You'll Do for Us**
+ Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels.
+ Provide equipment service and general customer support through successful resolution.
+ Accurately capture the voice of our customers to drive first call resolution across functions.
+ Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
+ Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
+ Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.
+ Escalate customer issues within established guidelines to ensure timely resolution.
+ Understands performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions.
+ Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team building activities.
+ Assist with projects per business needs.
**Qualification & Requirements**
+ High School Diploma or equivalent
+ 2+ years customer service or contact center experience with great communication and people skills
+ Microsoft Office experience required
+ CRM experience preferred, but not required
+ High Speed Internet
+ Ability to connect via hardwire
**What We Can Do For You**
+ **Iconic & Innovative Brands:** Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
+ **Expansive & Diverse Customers:** We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
**Skills** Customer Service; Troubleshooting; Relationship Building; Recordkeeping; Microsoft Office; Detail-Oriented; Technical Support; Computer Literacy; Oral Communications
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Pay Range:$48,400 - $55,900
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:7.5
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
**Summary**
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM's book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at
this location(s).
**Essential Functions**
+ Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder's wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers' business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
+ Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder's services portfolio. Update CRM with relevant account specific details and interactions.
+ Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
+ Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
+ Training and improvement of sales skills, industry knowledge and personal growth needs.
**Additional Responsibilities**
+ Performs other duties as assigned.
**Skills and Abilities**
+ Sales skills, Required
+ Account Management skills, Required
+ Negotiation skills, Required
+ Contractual leasing, Required
+ Pricing, Required
**Qualifications**
+ Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
+ 2 years or more experience providing service to customers., Required
+ 2 years or more experience selling to customers., Required
**Travel**
Yes, Greater than 60%
**#FB**
**#INDexempt**
**#li-lt**
**Job Category:** Outside Sales
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$55,000
Maximum Pay Range:
$65,000
**Benefits Information** :
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here ( to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd

_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
**Summary**
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM's book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at
this location(s).
**Essential Functions**
+ Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder's wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers' business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
+ Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder's services portfolio. Update CRM with relevant account specific details and interactions.
+ Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
+ Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
+ Training and improvement of sales skills, industry knowledge and personal growth needs.
**Additional Responsibilities**
+ Performs other duties as assigned.
**Skills and Abilities**
+ Sales skills, Required
+ Account Management skills, Required
+ Negotiation skills, Required
+ Contractual leasing, Required
+ Pricing, Required
**Qualifications**
+ Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
+ 2 years or more experience providing service to customers., Required
+ 2 years or more experience selling to customers., Required
**Travel**
Yes, Greater than 60%
**#FB**
**#INDexempt**
**#li-lt**
**Job Category:** Outside Sales
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$55,000
Maximum Pay Range:
$65,000
**Benefits Information** :
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here ( to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd

Customer Engagement Lead
Location:
Providence, RI, US, 02903
Requisition ID: 17641
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .
**Overview**
As a Customer Engagement Lead, you'll be at the forefront of shaping how our lottery solutions are communicated-internally and externally. You'll ensure our messaging is clear, compelling, and tailored to each customer's unique needs, helping them understand the value and vision behind our product portfolio.
You'll play a key role in the pre-sales process, partnering with teams across Product, Events, Account Development, and more to deliver impactful presentations and guide strategic communications throughout the RFI/RFP lifecycle.
**What you'll do:**
+ Lead customer engagement efforts during pre-sales activities, including RFI presentations and benchmarks, with support from product subject matter experts.
+ Collaborate with Business Proposals, Account teams, and Solution Strategy to ensure messaging is aligned with product vision, technical strategy, and customer goals.
+ Tailor solution value messaging to resonate globally while addressing individual customer needs and business processes.
+ Build and maintain a library of customer success stories, deployment metrics, and other assets to support RFP/RFI responses and broader messaging.
+ Manage centralized product documentation and training resources, including webinars, videos, and internal learning platforms.
+ Partner with Product and Creative Services teams to develop product briefs, customer-specific presentations, videos, and case studies.
+ Oversee the Player Experience Lab, ensuring readiness, scheduling, and providing internal tours.
**Qualifications**
+ 3+ years of experience in marketing communications, product management, or business proposals.
+ Exceptional communication and collaboration skills, with the ability to build alignment across diverse teams.
+ Talent for translating complex technology into clear, business-focused value propositions.
+ Creative, flexible, and detail-oriented mindset with a strategic approach to problem-solving.
+ Strong writing, presentation, and storytelling abilities.
+ Proven ability to manage multiple priorities in a fast-paced, multi-project environment.
+ Analytical thinking and a proactive approach to overcoming challenges.
**Keys to Success**
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
#LI-RQ
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
**Summary**
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM's book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at
this location(s).
**Essential Functions**
+ Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder's wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers' business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
+ Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder's services portfolio. Update CRM with relevant account specific details and interactions.
+ Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
+ Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
+ Training and improvement of sales skills, industry knowledge and personal growth needs.
**Additional Responsibilities**
+ Performs other duties as assigned.
**Skills and Abilities**
+ Sales skills, Required
+ Account Management skills, Required
+ Negotiation skills, Required
+ Contractual leasing, Required
+ Pricing, Required
**Qualifications**
+ Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
+ 2 years or more experience providing service to customers., Required
+ 2 years or more experience selling to customers., Required
**Travel**
Yes, Greater than 60%
**#FB**
**#INDexempt**
**#li-lt**
**Job Category:** Outside Sales
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$55,000
Maximum Pay Range:
$65,000
**Benefits Information** :
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here ( to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd

**This position is contingent on contract Award**
Amentum is seeking a **Customer Engagement Officer** to support an upcoming contract. The tasks are including but not limited to:
+ Conducting data analytics to measure key finished intelligence product's impact and collect information on key finished intelligence product's customers' behavior and interests.
+ Providing web application support, bridging gaps in support provide through other IT support components.
+ Preparing monthly reports for various Sponsor organs on analytic tradecraft issues and performance measurement reports.
+ Developing, recommending, and providing additional metrics related to the key finished intelligence product's program as needed.
+ Promoting awareness of a key finished intelligence product's brand and its role as the IC's leader in online publishing
+ Developing strategies and implementing plans to strengthen interaction between the key finished intelligence product's content contributors and its customers
+ Providing technical support to users as needed, bridging gaps in the support already provided by other IT support components, and coordinating responses with those components as necessary
+ Increasing visibility of the program through engagement in community, academic, conferences, and public forums
+ Increasing knowledge of the key finished intelligence product through focused and customized educational seminars, briefings, and demonstrations/instructions/tutorials
+ Building and strengthening partnerships to improve customer relations
+ Advocating customer needs and provide customer feedback to leadership to shape the evolution of the key finished intelligence product
+ Managing strategic relationships with third parties such as other IC agencies to leverage expertise, technologies, and/or resources to expand key finished intelligence product's market reach
+ Facilitate information gathering for leadership by conducting focus groups, structured brainstorming sessions, user testing, surveys, and other feedback mechanisms
+ Ensuring key finished intelligence product remains compliant with all IC and Agency security requirements by recommending implementation of relevant policies and procedures
+ Supporting the development and implementation of security and access management policies to ensure content of key finished intelligence product is only available to appropriate users
+ Supporting implementation of security best practices of the key finished intelligence product
**_Requirements:_**
+ BS/BA in Data Science, Data Analytics, Mathematics, Statistics, or a related field
+ Strong background in data collection, data analytics, database-building, and data entry
+ Experience with Microsoft Word, including Track Changes function
+ Previous experience using PDF files
+ Demonstrated the ability to successfully serve in a customer service-focused role
+ Demonstrated the ability to successfully manage concurrent projects to completion and to adjust priorities as mission needs change
+ Demonstrated the ability to learn and apply new skills independently
+ Demonstrated the ability to effectively communicate with a diverse group of stakeholders
+ Ability to work independently and as part of a team
+ Relevant exposure to US foreign policy and national security counterterrorism objectives
+ Demonstrated proficiency in Tableau, SQL, or Microsoft Excel
+ **_A security clearance of TS/SCI with polygraph_**
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .

LPM Virtual Solutions is currently seeking 10 agents for Customer Experience Agent. Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity!You will be contacting companies based on general assignments. You WILL NOT be required to make any purchases, commitments or provide personal information.You will set your own schedule, so you can work anytime that fits YOUR schedule.Requirements Requirements * Minimum 6 months customer service experience, preferably call center related* Moderate level of computer knowledge* Ability to work with minimal supervision* Must be self-directed and self-motivated* Strong listening skills* Accuracy* Efficiency* Excellent written and verbal communication skills Technical Requirements • Active Phone line (mobile or landline)• Mobile Device capable of downloading applications• CPU (Intel or AMD) 2GHz processor (or equivalent)• Resolution of 1,280 x 720 (720p) or greater• Internet Explorer 9.0 or higherBenefits Responsibilities: * Successfully complete a test call* Call all companies provided via assigned lists* Evaluate the level of customer service provided by answering representative* Document detailed information of overall experience* Complete review submission form before the required deadline* Ensure that form is free of errors and misinformation Pay Rate: Pay Rate: $3.00 per call, up to $30.00 for completing 8 or more calls a week.