61,928 Customer Engagement jobs in the United States

Customer Engagement Specialist

20001 Washington, District Of Columbia $23 Hourly WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client, a dynamic and rapidly growing SaaS company, is seeking an enthusiastic and empathetic Customer Engagement Specialist to join their fully remote team, ideally based near Washington, D.C., US . This role is perfect for a highly communicative individual who is passionate about building strong customer relationships and ensuring clients derive maximum value from the company's products. The successful candidate will serve as a key point of contact, fostering loyalty and driving customer satisfaction.

As a Customer Engagement Specialist, you will be responsible for proactively reaching out to customers, understanding their needs, and providing personalized support and guidance. You will help onboard new users, offer product demonstrations, resolve issues, and gather feedback to improve the customer experience. This role requires exceptional interpersonal skills, a proactive approach to problem-solving, and the ability to work independently in a remote setting while staying connected to the team.

Key Responsibilities:
  • Proactively engage with customers through various channels (phone, email, chat, video calls) to build strong relationships and ensure their success.
  • Onboard new customers, providing guided tours of the product and ensuring a smooth transition.
  • Serve as the first point of contact for customer inquiries, offering timely and accurate solutions to product-related questions and technical issues.
  • Identify opportunities to educate customers on new features and functionalities, maximizing their product utilization.
  • Gather customer feedback, identify common pain points, and communicate insights to product development and sales teams.
  • Conduct regular check-ins and follow-ups to ensure ongoing customer satisfaction and retention.
  • Assist customers with account management, billing inquiries, and subscription changes.
  • Maintain detailed and accurate records of all customer interactions in the CRM system.
  • Collaborate with the sales team to identify potential upsell or cross-sell opportunities.
  • Develop and contribute to customer-facing resources, such as FAQs and knowledge base articles.
  • Participate in team meetings and training sessions to stay updated on product changes and company policies.

Qualifications:
  • High school diploma or equivalent; Bachelor's degree preferred.
  • Minimum of 2-4 years of experience in a customer service, customer success, or client engagement role.
  • Proven ability to build and maintain strong customer relationships.
  • Excellent verbal and written communication skills, with a clear and professional demeanor.
  • Strong problem-solving and analytical abilities.
  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and collaboration tools (e.g., Slack, Zoom).
  • Self-motivated, disciplined, and able to work effectively in a remote environment.
  • Comfortable with technology and able to quickly learn new software.

Preferred Qualifications:
  • Experience in a SaaS or technology company.
  • Familiarity with online ticketing systems.
  • Experience with virtual presentation tools.

Our client offers a competitive hourly wage, comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan, generous paid time off, and opportunities for professional development. Join a supportive and innovative remote team where your passion for customer success will directly contribute to the company's growth.
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Remote Customer Engagement Specialist

Premium Job
Remote Lit Consulting

Posted 12 days ago

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Job Description

Full time Permanent

Job Summary:
As a Remote Customer Engagement Specialist, you will build lasting relationships with customers and help ensure they feel valued and supported. You’ll reach out to existing customers to share product tips, check in on their experience, and encourage continued loyalty. Working remotely, you’ll manage multiple client touchpoints each day, track engagement, and collaborate with other teams to address any issues. This role requires excellent communication, patience, and a genuine commitment to delivering a positive customer experience.

Job Responsibilities:

  • Proactively reach out to customers via phone or email to check in on satisfaction and share helpful product information.
  • Answer follow-up questions and resolve concerns to keep customers engaged.
  • Identify opportunities to upsell or cross-sell additional products or services when appropriate.
  • Log all customer interactions in the CRM system and maintain accurate records.
  • Flag recurring issues to management and provide feedback to help improve processes.

Skills & Competencies:

  • Strong verbal and written communication skills with a friendly, professional tone.
  • Confidence in presenting information clearly and handling objections calmly.
  • Ability to prioritize tasks and manage multiple follow-ups independently.
  • Positive attitude, active listening, and relationship-building skills.

Work Experience & Education Requirements:

  • High school diploma or equivalent required.
  • Prior customer engagement, account management, or sales support experience is helpful but not required.
  • Must have a reliable internet connection and dedicated workspace.

Company Details

Lit Consulting is a dynamic, forward-thinking firm dedicated to helping businesses and organizations unlock their full potential. We specialize in providing strategic guidance, tailored solutions, and actionable insights that drive growth, efficiency, and sustainable success. At Lit Consulting, we believe every client is unique — and so are their challenges and opportunities. Our team brings deep industry knowledge, innovative problem-solving, and a commitment to excellence to every project we undertake. Whether you’re a start-up seeking to scale, an established company navigating change, or an organization ready to reimagine its future, we partner with you every step of the way. From strategy development and process improvement to project management and change implementation, we deliver practical, results-driven consulting that empowers our clients to achieve their goals — and stay ahead in an ever-evolving market. Your vision, our expertise — let’s make it happen.
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Principal Customer Engagement Specialist

43201 Columbus, Ohio Medtronic

Posted 11 days ago

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Job Description

We anticipate the application window for this opening will close on - 31 Jul 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
At Medtronic we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team!
Digital Technologies is Medtronic's Business Unit implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem includes an innovative video management and data analytics platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that enable automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other healthcare professionals. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries.
As we expand our solutions in the Americas region, this is an exciting opportunity to join the company. As a Customer Engagement Specialist, you will take on a pivotal role in advancing our customer base in the US. As part of a Customer Success team, your responsibilities will follow the customer journey, with responsibility for the Live accounts within your region. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves 50-75% amount of travel outside the territory, presenting opportunities for broader engagement.
+ Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn.
+ Collaborate in the implementation of a scalable customer engagement strategy.
+ Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion.
+ Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals.
+ Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results
+ Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT.
+ Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development.
+ Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments.
+ Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows
+ Reinforce product training and introduce new features/upgrades to the clinical teams.
+ Product operation and troubleshooting, supported by our expert technical teams.
+ Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.
**Must Haves**
+ Bachelors degree required
+ Previous minimum experience of 4 years in customer success, account management, commercial roles or equivalent relevant experience.
**Nice to Haves**
+ Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry.
+ Ability to communicate and influence effectively across multiple internal teams and customer departments.
+ Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies.
+ Ability to travel 50-75% of the time, as needed, to customer sites.
+ Strong project management skills and experience with customer success software platforms are prioritized.
+ Solid experience in the Operating Room from either a clinical, technology, consultancy or medical device perspective.
+ Technical proficiency is required to understand our products and industry
+ Ability to work remotely and productively for an international company
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$112,000.00 - $168,000.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans ( Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here ( a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
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Customer Engagement Representative

29456 Goose Creek, South Carolina SKF

Posted today

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Customer Engagement Representative

Location: Ladson, Sc

Salary Range: $ 59,000.00 to $ 70,000.00

About SKF:

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at

Company

SKF Aerospace is the world's leading supplier of a wide assortment of aerospace solutions encompassing bearings, seals, rods, struts, precision elastomeric devices and aero-engine, and gear boxes. SKF Aero Bearing Service Center, located in Ladson SC, is an FAA Repair Station providing world-class inspection / repair services to bearings fitted to the most advanced commercial and military engine programs.

Customer Service Responsibilities
  • Process customer orders/changes in system according to established department policies and procedures and provide customer with order acknowledgements.
  • Review customer contracts particularly Customer Purchase / Repair Orders compliance and repair requirements.
  • Review, process, and record orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
  • Work in conjunction Sales to process Request for Quotes (RFQ)
  • Interface with customers daily regarding bearing status, order placement/expedite, and/or issues.
  • Assist Account Receivables especially in addressing past due invoices.
  • Validates orders entered in the system are correct prior to repair and shipping to customer.
  • Perform billing and invoicing to customer for daily shipment activity.
  • Issues credits for short payments, customer rebate programs.
  • Update and distribute weekly status reports to customers.
  • Update customer mandated portals / interface.
  • Alert appropriate departments of any potential delivery problems,
  • Coordinate with internal teams to resolve issues impacting the business.
  • Perform other related duties as assigned by management.
  • Facilitate the transfer of product through the repair process from receiving through inspection, repair, and shipment.
  • Serve as point-of-contact for shipping broker for international customers.
  • Additional duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Experience Requirements:
  • Minimum of 2 years' experience preferred in customer service in aerospace or other custom manufacturing environment. Experience in Aerospace - Maintenance, Repair & Overhaul (MRO) is a plus.
  • Applicant to hold at least an Associate Degree. Additional education or related training is a plus. SKF will consider a combination of education and relevant experience.
  • Track record of effectively resolving customer related issues, improving processes, and helping in efficiency
  • Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
  • General comprehension of contracts and terms and conditions
  • Ability to work in a team environment and independently.
  • Courteous, clear, and professional manner
  • Outstanding communication and relationship-building skills
  • Excellent computer skills with proficiency in MS office
  • Exceptional attention to detail with an error-free work product
  • Demonstrate strong analytical and problem-solving skills.
  • Must be able to prioritize multiple tasks and manage time efficiently.
  • Must be able to work well with internal customers and all levels of management.
  • Experience placing and reviewing purchase orders.
  • Must be a US citizen or green card holder.
  • Must be competent to read, write and communicate in English language.
What You'll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role. Diversity in the Workplace. ?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Reports to: Senior Director of Sales

Location: Ladson, Sc

Job ID: 22559

SKF provides equal employment (and affirmative action) opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.

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Customer Engagement Officer

20022 Washington, District Of Columbia Amentum

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Customer Engagement Officer

Amentum is seeking a Customer Engagement Officer to support an upcoming contract. The tasks are including but not limited to:

  • Conducting data analytics to measure key finished intelligence product's impact and collect information on key finished intelligence product's customers' behavior and interests.
  • Providing web application support, bridging gaps in support provided through other IT support components.
  • Preparing monthly reports for various Sponsor organs on analytic tradecraft issues and performance measurement reports.
  • Developing, recommending, and providing additional metrics related to the key finished intelligence product's program as needed.
  • Promoting awareness of a key finished intelligence product's brand and its role as the IC's leader in online publishing
  • Developing strategies and implementing plans to strengthen interaction between the key finished intelligence product's content contributors and its customers
  • Providing technical support to users as needed, bridging gaps in the support already provided by other IT support components, and coordinating responses with those components as necessary
  • Increasing visibility of the program through engagement in community, academic, conferences, and public forums
  • Increasing knowledge of the key finished intelligence product through focused and customized educational seminars, briefings, and demonstrations/instructions/tutorials
  • Building and strengthening partnerships to improve customer relations
  • Advocating customer needs and provide customer feedback to leadership to shape the evolution of the key finished intelligence product
  • Managing strategic relationships with third parties such as other IC agencies to leverage expertise, technologies, and/or resources to expand key finished intelligence product's market reach
  • Facilitating information gathering for leadership by conducting focus groups, structured brainstorming sessions, user testing, surveys, and other feedback mechanisms
  • Ensuring key finished intelligence product remains compliant with all IC and Agency security requirements by recommending implementation of relevant policies and procedures
  • Supporting the development and implementation of security and access management policies to ensure content of key finished intelligence product is only available to appropriate users
  • Supporting implementation of security best practices of the key finished intelligence product

Requirements:

  • BS/BA in Data Science, Data Analytics, Mathematics, Statistics, or a related field
  • Strong background in data collection, data analytics, database-building, and data entry
  • Experience with Microsoft Word, including Track Changes function
  • Previous experience using PDF files
  • Demonstrated the ability to successfully serve in a customer service-focused role
  • Demonstrated the ability to successfully manage concurrent projects to completion and to adjust priorities as mission needs change
  • Demonstrated the ability to learn and apply new skills independently
  • Demonstrated the ability to effectively communicate with a diverse group of stakeholders
  • Ability to work independently and as part of a team
  • Relevant exposure to US foreign policy and national security counterterrorism objectives
  • Demonstrated proficiency in Tableau, SQL, or Microsoft Excel
  • A security clearance of TS/SCI with polygraph

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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Customer Engagement Officer

20022 Washington, District Of Columbia ClearanceJobs

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Job Description

Customer Engagement Officer

Amentum is seeking a Customer Engagement Officer to support an upcoming contract. The tasks include:

Conducting data analytics to measure key finished intelligence product's impact and collect information on key finished intelligence product's customers' behavior and interests.

Providing web application support , bridging gaps in support provided through other IT support components.

Preparing monthly reports for various Sponsor organs on analytic tradecraft issues and performance measurement reports.

Developing, recommending, and providing additional metrics related to the key finished intelligence product's program as needed.

Promoting awareness of a key finished intelligence product's brand and its role as the IC's leader in online publishing.

Developing strategies and implementing plans to strengthen interaction between the key finished intelligence product's content contributors and its customers.

Providing technical support to users as needed, bridging gaps in the support already provided by other IT support components, and coordinating responses with those components as necessary.

Increasing visibility of the program through engagement in community, academic, conferences, and public forums.

Increasing knowledge of the key finished intelligence product through focused and customized educational seminars, briefings, and demonstrations/instructions/tutorials.

Building and strengthening partnerships to improve customer relations.

Advocating customer needs and provide customer feedback to leadership to shape the evolution of the key finished intelligence product.

Managing strategic relationships with third parties such as other IC agencies to leverage expertise, technologies, and/or resources to expand key finished intelligence product's market reach.

Facilitating information gathering for leadership by conducting focus groups, structured brainstorming sessions, user testing, surveys, and other feedback mechanisms.

Ensuring compliance with all IC and Agency security requirements by recommending implementation of relevant policies and procedures.

Supporting the development and implementation of security and access management policies to ensure content of key finished intelligence product is only available to appropriate users.

Supporting implementation of security best practices of the key finished intelligence product.

Requirements:

  • BS/BA in Data Science, Data Analytics, Mathematics, Statistics, or a related field
  • Strong background in data collection, data analytics, database-building, and data entry
  • Experience with Microsoft Word, including Track Changes function
  • Previous experience using PDF files
  • Demonstrated the ability to successfully serve in a customer service-focused role
  • Demonstrated the ability to successfully manage concurrent projects to completion and to adjust priorities as mission needs change
  • Demonstrated the ability to learn and apply new skills independently
  • Demonstrated the ability to effectively communicate with a diverse group of stakeholders
  • Ability to work independently and as part of a team
  • Relevant exposure to US foreign policy and national security counterterrorism objectives
  • Demonstrated proficiency in Tableau, SQL, or Microsoft Excel
  • A security clearance of TS/SCI with polygraph

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.

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Customer Engagement Representative

19424 Oak Ridge, Pennsylvania SKF

Posted 1 day ago

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Job Description

Customer Engagement Representative

Location: Blue Bell, PA

Salary Range: $50,000.00 to $59,000.00

About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at

Summary:

We are seeking an individual who is passionate about setting a new standard for customer experience and becoming the preferred customer service partner for our valued customers, consistently delivering a "wow" factor in every interaction. This pivotal frontline role is at the heart of our evolving Customer Service vision, empowering you to go beyond traditional customer support. You will be a proactive partner to our customers and internal sales teams, deeply engaging with your customers to understand complex needs, championing innovative solutions, and driving exceptional customer experiences. This position is central to building robust relationships and truly setting a new standard of customer excellence at SKF.

Key Responsibilities
  • Elevate Customer Experience: Actively work to set a new standard for customer experience, aiming to be the preferred partner for our customers by delivering exceptional value and support in every interaction.
  • Drive Proactive Engagement: Serve as the primary, highly engaged contact for customers and internal sales teams, building strong, lasting relationships through everyday interactions and active participation in customer meetings and strategic discussions.
  • Deliver Solutions & Value: Move beyond reactive inquiry handling to proactively identify customer challenges and opportunities. Collaborate extensively with cross-functional teams (e.g., Engineering, Planning, Central Operations) to develop, present, and implement effective solutions that drive customer success.
  • On-Site Partnership: Attend customer visits to gain firsthand insight into our customers' operations, provide on-site support, troubleshoot issues, and strengthen partnerships.
  • Strategic Alignment: Review customer requirements thoroughly to ensure compliance with SKF policies, leveraging a full value chain mindset to optimize processes and enhance overall customer experience.
  • Core Customer Management: Manage customer requests that require frontline support, including but not limited to first contact resolution, complex inquiries, customer meetings, internal meetings, answering technical questions, opportunity follow-up, training and support.
  • Provide Strategic Insights: Offer actionable insights and recommendations to continuously streamline internal processes and elevate customer satisfaction.
Requirements:
  • Experienced Professional: Minimum of 5 years of experience in customer service or customer-facing roles, demonstrating a proven ability to manage complex customer situations with professionalism and a solution-oriented approach.
  • Exceptional Soft Skills: Possess outstanding interpersonal skills, including empathy, active listening, adaptability, and resilience, enabling you to connect deeply with customers, anticipate their needs, and consistently deliver an exceptional customer experience.
  • Customer Champion: Possess a deeply customer-centric and full value chain mindset, dedicated to understanding, anticipating, and advocating for customer needs.
  • Collaborative & Influential: Proven ability to influence outcomes, effectively collaborate across diverse internal teams, and drive purposeful action.
  • Analytical & Innovative: Proficient in Microsoft Excel and Microsoft Suite, with advanced data analysis capabilities to inform decisions and identify innovative solutions.
  • Exceptional Communicator: Outstanding written and verbal communication skills, with the ability to articulate complex solutions clearly and present effectively to diverse audiences in various settings.
  • Organized & Proactive: Highly organized, with excellent time management, planning skills, and an entrepreneurial spirit that fosters self-motivation and dedication to achieving success.
  • Technical Learner: A keen interest and aptitude for dramatically increasing product knowledge and technical confidence to provide advanced support.
  • Flexible & Adaptable: Willingness and ability to travel approximately 20-30% to customer sites, other SKF locations, and internationally to SKF Puebla.
What You'll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Diversity in the Workplace. ?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Reports to: Customer Engagement Manager

Location: Blue Bell, PA

Job ID: 22612

SKF provides equal employment (and affirmative action) opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.

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Customer Engagement Manager

75062 Irving, Texas Resideo

Posted 9 days ago

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Job Description

Step into a leadership role at one of the world's largest distributors and manufacturer, where your vision and expertise will shape the future of our digital marketing strategies. We're looking for a strategic and performance-driven Customer Engagement Manager to lead and evolve our digital engagement marketing efforts. This strategic and hands-on role oversees a team responsible for campaign deployment, channel performance, and full-funnel email, SMS, in-app and push notification marketing strategy. You'll drive initiatives ensuring these channels are fully optimized to drive awareness, site traffic, engagement, and revenue.
This role is ideal for a data-savvy marketing professional with strong leadership experience, a proven track record of channel performance optimization, and deep knowledge of email marketing best practices, automation platforms, and compliance standards. To be successful in this role an individual must see the department as a revenue-generating arm of the company and constantly look to improve ROI.
Job Duties:
+ Own the strategy, planning, execution, and optimization of all email campaigns, including promotional, lifecycle, transactional, and triggered communications to deliver best-in-class campaigns that support business goals.
+ Develop and maintain a robust testing framework (A/B and multivariate) to continually optimize performance across subject lines, creative, messaging, send times, segmentation, and CTAs.
+ Monitor campaign KPIs and deliver actionable insights to continuously improve email performance, including engagement, deliverability, conversion rates, and ROI.
+ Collaborate cross-functionally with creative, product, eCommerce, sales, and analytics teams to ensure campaigns are aligned with broader marketing objectives and brand standards.
+ Evaluate and improve audience segmentation strategies to deliver highly personalized and relevant messages at scale.
+ Lead and mentor a team of email marketing professionals, providing direction, coaching, and development to grow skills and drive results.
+ Partner with cross-functional teams (creative, content, analytics, product) to create compelling campaigns aligned with brand messaging and audience needs.
+ Oversee list hygiene, data quality, and compliance with email regulations, including CAN-SPAM, GDPR, and other global standards.
+ Leverage marketing automation platforms (e.g., Adobe Journey Optimizer, Marketo, Braze, HubSpot, Salesforce Marketing Cloud, etc.) for campaign orchestration and lifecycle automation.
+ Stay on top of emerging trends, tools, and technologies in email marketing to continuously innovate and improve channel performance.
YOU MUST HAVE:
+ 5+ years of experience in email marketing, with at least 2+ years in a people management role.
+ Deep knowledge of email best practices, deliverability, segmentation, personalization, and customer journey mapping.
+ Proven track record of building and optimizing email campaigns that drive measurable business results.
+ Demonstrated experience managing A/B testing and deriving insights from data to inform creative and messaging strategies.
+ Hands-on experience with major marketing automation platforms (e.g., Adobe Journey Optimizer, Marketo, HubSpot, Pardot, Salesforce Marketing Cloud, Braze, Iterable, etc.).
+ Familiarity with data enrichment tools and customer data platforms (CDPs).
WE VALUE:
+ Strong understanding of HTML/CSS for email, email testing tools (e.g., Litmus, Email on Acid), and analytics platforms (e.g., Google Analytics, Adobe Analytics).
+ Data-driven mindset with a passion for testing, learning, and campaign experimentation.
+ In-depth knowledge of CAN-SPAM, GDPR, and email marketing compliance best practices.
+ Excellent communication, collaboration, and project management skills.
+ Experience in eCommerce or B2B industries.
+ Ability to think strategically and execute tactically in a fast-paced environment.
+ Experience driving innovation through these channels
+ Experience in platform migration
#LI-HYBRID
#LI-MH2
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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Customer Engagement Manager

28230 Charlotte, North Carolina Resideo

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Step into a leadership role at one of the world's largest distributors and manufacturer, where your vision and expertise will shape the future of our digital marketing strategies. We're looking for a strategic and performance-driven Customer Engagement Manager to lead and evolve our digital engagement marketing efforts. This strategic and hands-on role oversees a team responsible for campaign deployment, channel performance, and full-funnel email, SMS, in-app and push notification marketing strategy. You'll drive initiatives ensuring these channels are fully optimized to drive awareness, site traffic, engagement, and revenue.
This role is ideal for a data-savvy marketing professional with strong leadership experience, a proven track record of channel performance optimization, and deep knowledge of email marketing best practices, automation platforms, and compliance standards. To be successful in this role an individual must see the department as a revenue-generating arm of the company and constantly look to improve ROI.
Job Duties:
+ Own the strategy, planning, execution, and optimization of all email campaigns, including promotional, lifecycle, transactional, and triggered communications to deliver best-in-class campaigns that support business goals.
+ Develop and maintain a robust testing framework (A/B and multivariate) to continually optimize performance across subject lines, creative, messaging, send times, segmentation, and CTAs.
+ Monitor campaign KPIs and deliver actionable insights to continuously improve email performance, including engagement, deliverability, conversion rates, and ROI.
+ Collaborate cross-functionally with creative, product, eCommerce, sales, and analytics teams to ensure campaigns are aligned with broader marketing objectives and brand standards.
+ Evaluate and improve audience segmentation strategies to deliver highly personalized and relevant messages at scale.
+ Lead and mentor a team of email marketing professionals, providing direction, coaching, and development to grow skills and drive results.
+ Partner with cross-functional teams (creative, content, analytics, product) to create compelling campaigns aligned with brand messaging and audience needs.
+ Oversee list hygiene, data quality, and compliance with email regulations, including CAN-SPAM, GDPR, and other global standards.
+ Leverage marketing automation platforms (e.g., Adobe Journey Optimizer, Marketo, Braze, HubSpot, Salesforce Marketing Cloud, etc.) for campaign orchestration and lifecycle automation.
+ Stay on top of emerging trends, tools, and technologies in email marketing to continuously innovate and improve channel performance.
YOU MUST HAVE:
+ 5+ years of experience in email marketing, with at least 2+ years in a people management role.
+ Deep knowledge of email best practices, deliverability, segmentation, personalization, and customer journey mapping.
+ Proven track record of building and optimizing email campaigns that drive measurable business results.
+ Demonstrated experience managing A/B testing and deriving insights from data to inform creative and messaging strategies.
+ Hands-on experience with major marketing automation platforms (e.g., Adobe Journey Optimizer, Marketo, HubSpot, Pardot, Salesforce Marketing Cloud, Braze, Iterable, etc.).
+ Familiarity with data enrichment tools and customer data platforms (CDPs).
WE VALUE:
+ Strong understanding of HTML/CSS for email, email testing tools (e.g., Litmus, Email on Acid), and analytics platforms (e.g., Google Analytics, Adobe Analytics).
+ Data-driven mindset with a passion for testing, learning, and campaign experimentation.
+ In-depth knowledge of CAN-SPAM, GDPR, and email marketing compliance best practices.
+ Excellent communication, collaboration, and project management skills.
+ Experience in eCommerce or B2B industries.
+ Ability to think strategically and execute tactically in a fast-paced environment.
+ Experience driving innovation through these channels
+ Experience in platform migration
#LI-HYBRID
#LI-MH2
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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Customer Engagement Officer

22212 Arlington, Virginia Amentum

Posted 11 days ago

Job Viewed

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Job Description

**This position is contingent on contract Award**
Amentum is seeking a **Customer Engagement Officer** to support an upcoming contract. The tasks are including but not limited to:
+ Conducting data analytics to measure key finished intelligence product's impact and collect information on key finished intelligence product's customers' behavior and interests.
+ Providing web application support, bridging gaps in support provide through other IT support components.
+ Preparing monthly reports for various Sponsor organs on analytic tradecraft issues and performance measurement reports.
+ Developing, recommending, and providing additional metrics related to the key finished intelligence product's program as needed.
+ Promoting awareness of a key finished intelligence product's brand and its role as the IC's leader in online publishing
+ Developing strategies and implementing plans to strengthen interaction between the key finished intelligence product's content contributors and its customers
+ Providing technical support to users as needed, bridging gaps in the support already provided by other IT support components, and coordinating responses with those components as necessary
+ Increasing visibility of the program through engagement in community, academic, conferences, and public forums
+ Increasing knowledge of the key finished intelligence product through focused and customized educational seminars, briefings, and demonstrations/instructions/tutorials
+ Building and strengthening partnerships to improve customer relations
+ Advocating customer needs and provide customer feedback to leadership to shape the evolution of the key finished intelligence product
+ Managing strategic relationships with third parties such as other IC agencies to leverage expertise, technologies, and/or resources to expand key finished intelligence product's market reach
+ Facilitate information gathering for leadership by conducting focus groups, structured brainstorming sessions, user testing, surveys, and other feedback mechanisms
+ Ensuring key finished intelligence product remains compliant with all IC and Agency security requirements by recommending implementation of relevant policies and procedures
+ Supporting the development and implementation of security and access management policies to ensure content of key finished intelligence product is only available to appropriate users
+ Supporting implementation of security best practices of the key finished intelligence product
**_Requirements:_**
+ BS/BA in Data Science, Data Analytics, Mathematics, Statistics, or a related field
+ Strong background in data collection, data analytics, database-building, and data entry
+ Experience with Microsoft Word, including Track Changes function
+ Previous experience using PDF files
+ Demonstrated the ability to successfully serve in a customer service-focused role
+ Demonstrated the ability to successfully manage concurrent projects to completion and to adjust priorities as mission needs change
+ Demonstrated the ability to learn and apply new skills independently
+ Demonstrated the ability to effectively communicate with a diverse group of stakeholders
+ Ability to work independently and as part of a team
+ Relevant exposure to US foreign policy and national security counterterrorism objectives
+ Demonstrated proficiency in Tableau, SQL, or Microsoft Excel
+ **_A security clearance of TS/SCI with polygraph_**
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .
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