3,021 Customer Engagement jobs in the United States
Principle Specialist - Customer Engagement & Experience
35808 Redstone Arsenal, Alabama
RTX Corporation
Posted today
Job Viewed
Job Description
**Date Posted:**
**Country:**
United States of America
**Location:**
AL200: 401 Jan Davis Drive Huntsville 401 Jan Davis Drive
, Huntsville, AL, 35806 USA
**Position Role Type:**
Hybrid
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
The ability to obtain and maintain a U.S. government issued security clearance is required.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
The Raytheon Customer Engagement & Experience team is hiring a Principal Specialist who will serve as a driving force behind high-visibility customer engagements - from executive-level visits to practical, mission-focused site tours. The Specialist will shape agendas, manage logistics, and ensure leaders and customers experience professional, well-coordinated interactions. The Specialist will capture insights and outcomes in our CRM system (Microsoft Dynamics ERPM and SharePoint) to measure impact and support continuous improvement.
This is a fast-paced, dynamic role where priorities shift quickly, and deadlines often evolve. Success requires strong organizational skills, adaptability, and the ability to manage multiple competing tasks at once. The ideal candidate will be proactive, resourceful, and resilient - someone who thrives in a high-tempo environment.
**What You Will Do**
+ Manage agenda changes based on evolving customer interests or executive availability
+ Manage schedule adjustments when travel plans, site access, or security requirements shift
+ Manage competing requests from multiple leaders requiring careful prioritization
+ On-the-spot problem solving to adapt tours, presentations, or events as circumstances change
+ Work across multiple business units and functions, balancing long-range planning with real-time adjustments
+ Less than 5% travel
+ Work Location: AL - Huntsville
**Qualifications You Must Have**
+ University Degree and 5+ years of experience in customer engagement involving direct interaction with senior leaders or an Advanced Degree and 3+ years of experience
+ Experience in one or more of the following areas: Business Development, Sales Operations, Supply Chain, Operations or Program Management
+ Experience managing projects and initiating actions independently
+ Experience utilizing data and customer feedback to refine engagement strategies and implement improvements that enhance the overall customer experience
**Qualifications We Prefer**
+ Excellent communication skills - written, verbal, and presentation - with the ability to influence at all organizational levels
+ Strong project management and organizational skills; comfortable with ambiguity, able to manage shifting priorities, evolving deadlines, and multiple parallel tasks
+ Demonstrated ability to build trust and develop effective relationships with internal teams and external stakeholders
+ High proficiency with Microsoft Office Suite, SharePoint, and Microsoft Dynamics (ERPM)
**What We Offer**
+ Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
+ Relocation assistance not available
**Learn More & Apply Now!**
+ Please consider the following role type definition as you apply for this role - Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
#LI-CC3#
#LI-HYBRID
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
**Country:**
United States of America
**Location:**
AL200: 401 Jan Davis Drive Huntsville 401 Jan Davis Drive
, Huntsville, AL, 35806 USA
**Position Role Type:**
Hybrid
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
The ability to obtain and maintain a U.S. government issued security clearance is required.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
The Raytheon Customer Engagement & Experience team is hiring a Principal Specialist who will serve as a driving force behind high-visibility customer engagements - from executive-level visits to practical, mission-focused site tours. The Specialist will shape agendas, manage logistics, and ensure leaders and customers experience professional, well-coordinated interactions. The Specialist will capture insights and outcomes in our CRM system (Microsoft Dynamics ERPM and SharePoint) to measure impact and support continuous improvement.
This is a fast-paced, dynamic role where priorities shift quickly, and deadlines often evolve. Success requires strong organizational skills, adaptability, and the ability to manage multiple competing tasks at once. The ideal candidate will be proactive, resourceful, and resilient - someone who thrives in a high-tempo environment.
**What You Will Do**
+ Manage agenda changes based on evolving customer interests or executive availability
+ Manage schedule adjustments when travel plans, site access, or security requirements shift
+ Manage competing requests from multiple leaders requiring careful prioritization
+ On-the-spot problem solving to adapt tours, presentations, or events as circumstances change
+ Work across multiple business units and functions, balancing long-range planning with real-time adjustments
+ Less than 5% travel
+ Work Location: AL - Huntsville
**Qualifications You Must Have**
+ University Degree and 5+ years of experience in customer engagement involving direct interaction with senior leaders or an Advanced Degree and 3+ years of experience
+ Experience in one or more of the following areas: Business Development, Sales Operations, Supply Chain, Operations or Program Management
+ Experience managing projects and initiating actions independently
+ Experience utilizing data and customer feedback to refine engagement strategies and implement improvements that enhance the overall customer experience
**Qualifications We Prefer**
+ Excellent communication skills - written, verbal, and presentation - with the ability to influence at all organizational levels
+ Strong project management and organizational skills; comfortable with ambiguity, able to manage shifting priorities, evolving deadlines, and multiple parallel tasks
+ Demonstrated ability to build trust and develop effective relationships with internal teams and external stakeholders
+ High proficiency with Microsoft Office Suite, SharePoint, and Microsoft Dynamics (ERPM)
**What We Offer**
+ Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
+ Relocation assistance not available
**Learn More & Apply Now!**
+ Please consider the following role type definition as you apply for this role - Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
#LI-CC3#
#LI-HYBRID
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
View Now
0
Customer Engagement Manager
60201 Evanston, Illinois
RELX INC
Posted 4 days ago
Job Viewed
Job Description
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a center of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
+ Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
+ Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
+ Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
+ Identifying areas for optimization of the platform through regular reviews, analyzing data to drive insights and clearly presenting to customers
+ Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
+ Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
+ Leading regular configuration, optimization, training and delivery projects
+ Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
+ Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
+ Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
+ Have exceptional technical or analytical experience; confident working with APIs, SQL etc
+ Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
+ Have problem-solving and investigative skills with high attention to detail
+ Able to handle multiple streams of work simultaneously
+ Able to react well to rapidly changing requirements with a positive attitude
+ Able to meet deadlines while delivering an exceptional customer experience
+ Having experience working in the financial crime & fraud sector is beneficial, however not essential
U.S. National Base Pay Range: $84,900 - $41,600. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Illinois, the pay range is 89,200 - 148,700.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a center of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
+ Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
+ Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
+ Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
+ Identifying areas for optimization of the platform through regular reviews, analyzing data to drive insights and clearly presenting to customers
+ Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
+ Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
+ Leading regular configuration, optimization, training and delivery projects
+ Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
+ Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
+ Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
+ Have exceptional technical or analytical experience; confident working with APIs, SQL etc
+ Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
+ Have problem-solving and investigative skills with high attention to detail
+ Able to handle multiple streams of work simultaneously
+ Able to react well to rapidly changing requirements with a positive attitude
+ Able to meet deadlines while delivering an exceptional customer experience
+ Having experience working in the financial crime & fraud sector is beneficial, however not essential
U.S. National Base Pay Range: $84,900 - $41,600. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Illinois, the pay range is 89,200 - 148,700.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
View Now
1
Customer Engagement Manager
30009 Alpharetta, Georgia
RELX INC
Posted 4 days ago
Job Viewed
Job Description
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a center of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
+ Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
+ Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
+ Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
+ Identifying areas for optimization of the platform through regular reviews, analyzing data to drive insights and clearly presenting to customers
+ Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
+ Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
+ Leading regular configuration, optimization, training and delivery projects
+ Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
+ Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
+ Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
+ Have exceptional technical or analytical experience; confident working with APIs, SQL etc
+ Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
+ Have problem-solving and investigative skills with high attention to detail
+ Able to handle multiple streams of work simultaneously
+ Able to react well to rapidly changing requirements with a positive attitude
+ Able to meet deadlines while delivering an exceptional customer experience
+ Having experience working in the financial crime & fraud sector is beneficial, however not essential
U.S. National Base Pay Range: $84,900 - $41,600. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Illinois, the pay range is 89,200 - 148,700.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a center of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
+ Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
+ Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
+ Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
+ Identifying areas for optimization of the platform through regular reviews, analyzing data to drive insights and clearly presenting to customers
+ Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
+ Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
+ Leading regular configuration, optimization, training and delivery projects
+ Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
+ Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
+ Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
+ Have exceptional technical or analytical experience; confident working with APIs, SQL etc
+ Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
+ Have problem-solving and investigative skills with high attention to detail
+ Able to handle multiple streams of work simultaneously
+ Able to react well to rapidly changing requirements with a positive attitude
+ Able to meet deadlines while delivering an exceptional customer experience
+ Having experience working in the financial crime & fraud sector is beneficial, however not essential
U.S. National Base Pay Range: $84,900 - $41,600. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Illinois, the pay range is 89,200 - 148,700.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
View Now
2
Customer Engagement Specialist
84043 Lehi, Utah
Sunrun
Posted 10 days ago
Job Viewed
Job Description
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
**Overview**
**Join our solar team, where innovation meets expertise! We're seeking individuals who think creatively, master the intricacies of solar, and exceed customer expectations. Imagine a workplace where picking up the phone is just the 1st step in building relationships that will last a lifetime. We value genuine interactions, fostering a culture where customers feel valued. Our dedication to exceptional service not only delights customers but also inspires them to spread the word with their friends and neighbors. Join us in solving problems and optimizing systems to meet Customers' needs now and in to the future.**
**Responsibilities**
**Energy Specialist: As an Energy Specialist, you'll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You'll build enduring connections that go beyond transactions, fostering a culture of care and empowerment.**
**Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you'll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.**
**Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you'll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement.**
**Empowered Account Management: Using your account management skill set, you'll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.**
**Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.**
**Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer's solar journey. By staying attuned to their evolving needs, you'll contribute to their long-term satisfaction.**
**Qualifications**
**High School Diploma**
**Bachelor's degree preferred**
**At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management**
**Previous energy or solar experience is not required but preferred**
**Experience managing accounts preferred**
**Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems**
**Shifts needing to be 10am-6:30pm, 10:30am-7pm and 11am-8pm**
**Recruiter:**
Jacquie Hoffman ( )
_Please note that the compensation information is made in good faith for this position only_ . _It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more._
_Starting salary/wage for this opportunity:_
$20.12 to $26.83
Compensation decisions will not be based on a candidate's salary history. You can learn more here ( .
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at .
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun ( is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.
**Overview**
**Join our solar team, where innovation meets expertise! We're seeking individuals who think creatively, master the intricacies of solar, and exceed customer expectations. Imagine a workplace where picking up the phone is just the 1st step in building relationships that will last a lifetime. We value genuine interactions, fostering a culture where customers feel valued. Our dedication to exceptional service not only delights customers but also inspires them to spread the word with their friends and neighbors. Join us in solving problems and optimizing systems to meet Customers' needs now and in to the future.**
**Responsibilities**
**Energy Specialist: As an Energy Specialist, you'll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You'll build enduring connections that go beyond transactions, fostering a culture of care and empowerment.**
**Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you'll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.**
**Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you'll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement.**
**Empowered Account Management: Using your account management skill set, you'll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.**
**Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.**
**Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer's solar journey. By staying attuned to their evolving needs, you'll contribute to their long-term satisfaction.**
**Qualifications**
**High School Diploma**
**Bachelor's degree preferred**
**At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management**
**Previous energy or solar experience is not required but preferred**
**Experience managing accounts preferred**
**Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems**
**Shifts needing to be 10am-6:30pm, 10:30am-7pm and 11am-8pm**
**Recruiter:**
Jacquie Hoffman ( )
_Please note that the compensation information is made in good faith for this position only_ . _It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more._
_Starting salary/wage for this opportunity:_
$20.12 to $26.83
Compensation decisions will not be based on a candidate's salary history. You can learn more here ( .
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at .
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun ( is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.
View Now
3
Customer Engagement Manager
77007 Houston, Texas
RELX INC
Posted 23 days ago
Job Viewed
Job Description
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a center of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
+ Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
+ Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
+ Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
+ Identifying areas for optimization of the platform through regular reviews, analyzing data to drive insights and clearly presenting to customers
+ Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
+ Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
+ Leading regular configuration, optimization, training and delivery projects
+ Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
+ Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
+ Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
+ Have exceptional technical or analytical experience; confident working with APIs, SQL etc
+ Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
+ Have problem-solving and investigative skills with high attention to detail
+ Able to handle multiple streams of work simultaneously
+ Able to react well to rapidly changing requirements with a positive attitude
+ Able to meet deadlines while delivering an exceptional customer experience
+ Having experience working in the financial crime & fraud sector is beneficial, however not essential
U.S. National Base Pay Range: $84,900 - $41,600. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Illinois, the pay range is 89,200 - 148,700.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a center of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimization of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
+ Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
+ Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
+ Being an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance
+ Identifying areas for optimization of the platform through regular reviews, analyzing data to drive insights and clearly presenting to customers
+ Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
+ Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
+ Leading regular configuration, optimization, training and delivery projects
+ Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
+ Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
+ Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
+ Have exceptional technical or analytical experience; confident working with APIs, SQL etc
+ Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
+ Have problem-solving and investigative skills with high attention to detail
+ Able to handle multiple streams of work simultaneously
+ Able to react well to rapidly changing requirements with a positive attitude
+ Able to meet deadlines while delivering an exceptional customer experience
+ Having experience working in the financial crime & fraud sector is beneficial, however not essential
U.S. National Base Pay Range: $84,900 - $41,600. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in Illinois, the pay range is 89,200 - 148,700.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
View Now
4
Customer Engagement Lead
02940 Providence, Rhode Island
Brightstar Lottery
Posted today
Job Viewed
Job Description
Customer Engagement Lead
Location:
Providence, RI, US, 02903
Requisition ID: 17641
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .
**Overview**
As a Customer Engagement Lead, you'll be at the forefront of shaping how our lottery solutions are communicated-internally and externally. You'll ensure our messaging is clear, compelling, and tailored to each customer's unique needs, helping them understand the value and vision behind our product portfolio.
You'll play a key role in the pre-sales process, partnering with teams across Product, Events, Account Development, and more to deliver impactful presentations and guide strategic communications throughout the RFI/RFP lifecycle.
**What you'll do:**
+ Lead customer engagement efforts during pre-sales activities, including RFI presentations and benchmarks, with support from product subject matter experts.
+ Collaborate with Business Proposals, Account teams, and Solution Strategy to ensure messaging is aligned with product vision, technical strategy, and customer goals.
+ Tailor solution value messaging to resonate globally while addressing individual customer needs and business processes.
+ Build and maintain a library of customer success stories, deployment metrics, and other assets to support RFP/RFI responses and broader messaging.
+ Manage centralized product documentation and training resources, including webinars, videos, and internal learning platforms.
+ Partner with Product and Creative Services teams to develop product briefs, customer-specific presentations, videos, and case studies.
+ Oversee the Player Experience Lab, ensuring readiness, scheduling, and providing internal tours.
**Qualifications**
+ 3+ years of experience in marketing communications, product management, or business proposals.
+ Exceptional communication and collaboration skills, with the ability to build alignment across diverse teams.
+ Talent for translating complex technology into clear, business-focused value propositions.
+ Creative, flexible, and detail-oriented mindset with a strategic approach to problem-solving.
+ Strong writing, presentation, and storytelling abilities.
+ Proven ability to manage multiple priorities in a fast-paced, multi-project environment.
+ Analytical thinking and a proactive approach to overcoming challenges.
**Keys to Success**
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
#LI-RQ
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
Location:
Providence, RI, US, 02903
Requisition ID: 17641
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .
**Overview**
As a Customer Engagement Lead, you'll be at the forefront of shaping how our lottery solutions are communicated-internally and externally. You'll ensure our messaging is clear, compelling, and tailored to each customer's unique needs, helping them understand the value and vision behind our product portfolio.
You'll play a key role in the pre-sales process, partnering with teams across Product, Events, Account Development, and more to deliver impactful presentations and guide strategic communications throughout the RFI/RFP lifecycle.
**What you'll do:**
+ Lead customer engagement efforts during pre-sales activities, including RFI presentations and benchmarks, with support from product subject matter experts.
+ Collaborate with Business Proposals, Account teams, and Solution Strategy to ensure messaging is aligned with product vision, technical strategy, and customer goals.
+ Tailor solution value messaging to resonate globally while addressing individual customer needs and business processes.
+ Build and maintain a library of customer success stories, deployment metrics, and other assets to support RFP/RFI responses and broader messaging.
+ Manage centralized product documentation and training resources, including webinars, videos, and internal learning platforms.
+ Partner with Product and Creative Services teams to develop product briefs, customer-specific presentations, videos, and case studies.
+ Oversee the Player Experience Lab, ensuring readiness, scheduling, and providing internal tours.
**Qualifications**
+ 3+ years of experience in marketing communications, product management, or business proposals.
+ Exceptional communication and collaboration skills, with the ability to build alignment across diverse teams.
+ Talent for translating complex technology into clear, business-focused value propositions.
+ Creative, flexible, and detail-oriented mindset with a strategic approach to problem-solving.
+ Strong writing, presentation, and storytelling abilities.
+ Proven ability to manage multiple priorities in a fast-paced, multi-project environment.
+ Analytical thinking and a proactive approach to overcoming challenges.
**Keys to Success**
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
#LI-RQ
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
View Now
5
Customer Engagement Manager
19406 King Of Prussia, Pennsylvania
Ryder System
Posted 5 days ago
Job Viewed
Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Customer Engagement Manager, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!
**Summary**
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM's book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
**Territory** **: In and around King of Prussia, PA**
**Hours: 8:00 AM - 5:00 PM**
**Schedule: Monday - Friday**
Here it from people who work here!
is Ryder:
offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation ( " by _Women in Trucking,_ one of _Fortune Magazine_ 's "World's Most Admired Companies ( ", & one of "Reader's Choice Excellence Awards ( " by _Inbound Logistics._ What about our green initiative? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award ( "
**Essential Functions**
+ Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder's wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers' business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
+ Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder's services portfolio. Update CRM with relevant account specific details and interactions.
+ Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
+ Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
+ Training and improvement of sales skills, industry knowledge and personal growth needs.
**Additional Responsibilities**
+ Performs other duties as assigned.
**Skills and Abilities**
+ Sales skills, Required
+ Account Management skills, Required
+ Negotiation skills, Required
+ Contractual leasing, Required
+ Pricing, Required
**Qualifications**
+ Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
+ 2 years or more experience providing service to customers., Required
+ 2 years or more experience selling to customers., Required
**Travel**
Yes, Greater than 60%
**#LI-JM** **#INDexempt** **#FB**
**Job Category:** Outside Sales
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$55,000
Maximum Pay Range:
$58,000
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd
**Job Description** :
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Customer Engagement Manager, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!
**Summary**
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM's book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
**Territory** **: In and around King of Prussia, PA**
**Hours: 8:00 AM - 5:00 PM**
**Schedule: Monday - Friday**
Here it from people who work here!
is Ryder:
offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation ( " by _Women in Trucking,_ one of _Fortune Magazine_ 's "World's Most Admired Companies ( ", & one of "Reader's Choice Excellence Awards ( " by _Inbound Logistics._ What about our green initiative? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award ( "
**Essential Functions**
+ Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder's wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers' business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
+ Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder's services portfolio. Update CRM with relevant account specific details and interactions.
+ Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
+ Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
+ Training and improvement of sales skills, industry knowledge and personal growth needs.
**Additional Responsibilities**
+ Performs other duties as assigned.
**Skills and Abilities**
+ Sales skills, Required
+ Account Management skills, Required
+ Negotiation skills, Required
+ Contractual leasing, Required
+ Pricing, Required
**Qualifications**
+ Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
+ 2 years or more experience providing service to customers., Required
+ 2 years or more experience selling to customers., Required
**Travel**
Yes, Greater than 60%
**#LI-JM** **#INDexempt** **#FB**
**Job Category:** Outside Sales
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
$55,000
Maximum Pay Range:
$58,000
Benefits Information:
**For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
**Important Note** **:**
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
**Current Employees** **:**
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd
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6
Customer Engagement Coordinator
55401 Minneapolis, Minnesota
Be The Match
Posted 16 days ago
Job Viewed
Job Description
Job Description
Ability to:
Ability to:
POSITION SUMMARY:
Member Engagement serves as a holistic customer-centric OMNI channel support center of NMDP, ensuring a seamless and engaging experience for our customers focused on the value & acknowledgment for their unique contribution to our mission. Our multifaceted role encompasses a range of vital functions to engage and support our various customers. Learning agility and the ability to pivot from communication channel, task and range of customer inquiries are vital skills for success in this role. We are a highly collaborative team; among each other and across the organization and levels of leadership to provide positive experiences for our customers. Innovation and continued learning & development are encouraged. In Public Engagement we value and respect each other through our actions and words of honesty, acceptance, openness, & reliability.
At the core of the team's purpose is the commitment to provide program education and essential resources to anyone who connects with us, guiding them on how they can actively support the mission of saving lives through cell therapy. We maintain data integrity of the member registry and MyNMDP portal while safeguarding supporter & member confidentiality and identity. We are deeply engaged in our work and recognize the profound impact it has on patients, donors, and broader communities.
ACCOUNTABILITIES:
Provide organizationally holistic engagement and experience in response to omni- channel communications. adhering to approved procedures while performing the customer experience by consistently meeting team quality standards; emotional intelligence/engagement, compliance standards and service level agreement productivity goal.
- Responds to incoming channels:
- Answer incoming phone & text queues for the organization's main public telephone number, receptionist phone line & public website channels (online forms & chat functions).
- Prioritizing competing tasks according to SLA (service level agreement).
- Utilize multiple resources to provide correct program education and internal handoff to other teams.
- Providing general program information & convey extensive knowledge about the organization, including:
- Technical resolution of online member registration & member accounts.
- Health assessment of registry members
- Additional ways to support the mission aside from the registry
- Volunteer, financial, advocacy & awareness of NMDP
- Data & online privacy basics
- HLA and donor to recipient matching basics
- Donation experience basics, education to resolve barriers to donation. Donation includes unrelated donor processes, cord blood, cryopreservation & BioTherapies
- Recruitment swab issues
- Data maintenance of member profiles including reconciling duplicate member registrations & international relocation
- Support of call to action in marketing & foundation communications
- Triage to internal teams for expert support when needed to resolve a customer inquiry
- Performing customer interactions to quality standards: employing emotional intelligence skills in acknowledging emotional situations & discovering root cause/motivation behind the customers inquiry in your written and verbal interactions.
- Outreach tasks as required; returning voicemail & other projects as needed to support organizational goals and strategies.
REQUIRED QUALIFICATIONS:
Knowledge of:
- MS Office to include: basic word processing, spreadsheet, and database software application skills.
- Proficiency with applying computer skills and engaging with customers simultaneously.
- Internet research skills.
Ability to:
- Deliver effective communication skills & emotional intelligence in a mission driven call center environment, utilizing critical thinking and problem-solving skills.
- Advanced writing skills, with proven ability to convey complex technical or procedural information clearly and concisely.
- Exhibit high learning agility & multitasking proficiencies by integrating new knowledge into daily tasks, utilizing various resources and tools across multiple media (phone, email, text, mail, digital channels) and completing work with exceptional accuracy, attention to detail & follow through.
- Role model a high standard of behaviors:
- NMDP operating principles & values
- Team expectations & policies
- Contributing to a healthy team culture; collaborative teamwork, reliability, openness, empathy, perceptiveness, creativity, and efficiency.
- Convey medical information to customers, manage confidential information appropriately, and employ strong documentation practices.
- Maintain confidentiality related to information contained in files or records retained within the department.
- Flex work hours to accommodate staffing needs; Evening/weekend hours may be required.
Education and/or Experience:
- Associate degree in Human Services, Business management or a related field is required. However, upon evaluation, equivalent related customer experience and/or education may be substituted for the degree requirement.
- Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years of customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
- Experience with basic word processing and data entry required.
PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Functional knowledge of business social media principles, practices
- Salesforce experience
- Knowledge of employee engagement practices (e.g., Strength Finders, MBTI.)
- Familiarity with medical terminology
- Previous call center experience
POSITION SUMMARY:
Member Engagement serves as a holistic customer-centric OMNI channel support center of NMDP, ensuring a seamless and engaging experience for our customers focused on the value & acknowledgment for their unique contribution to our mission. Our multifaceted role encompasses a range of vital functions to engage and support our various customers. Learning agility and the ability to pivot from communication channel, task and range of customer inquiries are vital skills for success in this role. We are a highly collaborative team; among each other and across the organization and levels of leadership to provide positive experiences for our customers. Innovation and continued learning & development are encouraged. In Public Engagement we value and respect each other through our actions and words of honesty, acceptance, openness, & reliability.
At the core of the team's purpose is the commitment to provide program education and essential resources to anyone who connects with us, guiding them on how they can actively support the mission of saving lives through cell therapy. We maintain data integrity of the member registry and MyNMDP portal while safeguarding supporter & member confidentiality and identity. We are deeply engaged in our work and recognize the profound impact it has on patients, donors, and broader communities.
ACCOUNTABILITIES:
Provide organizationally holistic engagement and experience in response to omni- channel communications. adhering to approved procedures while performing the customer experience by consistently meeting team quality standards; emotional intelligence/engagement, compliance standards and service level agreement productivity goal.
- Responds to incoming channels:
- Answer incoming phone & text queues for the organization's main public telephone number, receptionist phone line & public website channels (online forms & chat functions).
- Prioritizing competing tasks according to SLA (service level agreement).
- Utilize multiple resources to provide correct program education and internal handoff to other teams.
- Providing general program information & convey extensive knowledge about the organization, including:
- Technical resolution of online member registration & member accounts.
- Health assessment of registry members
- Additional ways to support the mission aside from the registry
- Volunteer, financial, advocacy & awareness of NMDP
- Data & online privacy basics
- HLA and donor to recipient matching basics
- Donation experience basics, education to resolve barriers to donation. Donation includes unrelated donor processes, cord blood, cryopreservation & BioTherapies
- Recruitment swab issues
- Data maintenance of member profiles including reconciling duplicate member registrations & international relocation
- Support of call to action in marketing & foundation communications
- Triage to internal teams for expert support when needed to resolve a customer inquiry
- Performing customer interactions to quality standards: employing emotional intelligence skills in acknowledging emotional situations & discovering root cause/motivation behind the customers inquiry in your written and verbal interactions.
- Outreach tasks as required; returning voicemail & other projects as needed to support organizational goals and strategies.
REQUIRED QUALIFICATIONS:
Knowledge of:
- MS Office to include: basic word processing, spreadsheet, and database software application skills.
- Proficiency with applying computer skills and engaging with customers simultaneously.
- Internet research skills.
Ability to:
- Deliver effective communication skills & emotional intelligence in a mission driven call center environment, utilizing critical thinking and problem-solving skills.
- Advanced writing skills, with proven ability to convey complex technical or procedural information clearly and concisely.
- Exhibit high learning agility & multitasking proficiencies by integrating new knowledge into daily tasks, utilizing various resources and tools across multiple media (phone, email, text, mail, digital channels) and completing work with exceptional accuracy, attention to detail & follow through.
- Role model a high standard of behaviors:
- NMDP operating principles & values
- Team expectations & policies
- Contributing to a healthy team culture; collaborative teamwork, reliability, openness, empathy, perceptiveness, creativity, and efficiency.
- Convey medical information to customers, manage confidential information appropriately, and employ strong documentation practices.
- Maintain confidentiality related to information contained in files or records retained within the department.
- Flex work hours to accommodate staffing needs; Evening/weekend hours may be required.
Education and/or Experience:
- Associate degree in Human Services, Business management or a related field is required. However, upon evaluation, equivalent related customer experience and/or education may be substituted for the degree requirement.
- Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years of customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
- Experience with basic word processing and data entry required.
PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Functional knowledge of business social media principles, practices
- Salesforce experience
- Knowledge of employee engagement practices (e.g., Strength Finders, MBTI.)
- Familiarity with medical terminology
- Previous call center experience
Apply Now
7
Customer Engagement Support
37544
ALONJA Enterprises LLC
Posted 502 days ago
Job Viewed
Job Description
LPM Virtual Solutions is currently seeking 10 agents for Customer Experience Agent. Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity!You will be contacting companies based on general assignments. You WILL NOT be required to make any purchases, commitments or provide personal information.You will set your own schedule, so you can work anytime that fits YOUR schedule.Requirements Requirements * Minimum 6 months customer service experience, preferably call center related* Moderate level of computer knowledge* Ability to work with minimal supervision* Must be self-directed and self-motivated* Strong listening skills* Accuracy* Efficiency* Excellent written and verbal communication skills Technical Requirements • Active Phone line (mobile or landline)• Mobile Device capable of downloading applications• CPU (Intel or AMD) 2GHz processor (or equivalent)• Resolution of 1,280 x 720 (720p) or greater• Internet Explorer 9.0 or higherBenefits Responsibilities: * Successfully complete a test call* Call all companies provided via assigned lists* Evaluate the level of customer service provided by answering representative* Document detailed information of overall experience* Complete review submission form before the required deadline* Ensure that form is free of errors and misinformation Pay Rate: Pay Rate: $3.00 per call, up to $30.00 for completing 8 or more calls a week.
Apply Now
8
CSSP Customer Engagement Professional
20783 Langley Park, Maryland
NANA Regional Corporation
Posted 4 days ago
Job Viewed
Job Description
The CSSP Customer Engagement Professional plays a critical role in supporting subscribers of a Cybersecurity Service Provider (CSSP). This position requires strong customer service skills, attention to detail, and the ability to effectively communicate cybersecurity service offerings. The successful candidate will guide customers through the full-service alignment process, ensuring timely, accurate, and professional support from initial inquiry to sustained service delivery.
**Responsibilities**
+ Respond promptly to new inquiries for cybersecurity services and provide accurate guidance throughout the service alignment process.
+ Collaborate with customer contacts to create and maintain database records for tracking workflow processes.
+ Prepare and issue formal support agreements and service quotes for prospective customers.
+ Initiate operational services and track progress through automated alignment tools until all services are fully established.
+ Provide ongoing subscriber support to ensure sustained and continuous service delivery.
+ Support subscribers during inspections and assessments by providing focused engagement and assistance.
+ Generate reports on subscriber alignment, service status updates, and outstanding funding requirements.
+ Manage data for existing subscribers and facilitate their annual service renewal process.
**Qualifications**
+ Bachelor's degree required (related field preferred); an additional 4 years of relevant experience may substitute for degree.
+ Minimum of 2 years of experience in customer engagement, service delivery, or a related role.
+ Active Secret Clearance required at time of hire.
+ Strong communication and organizational skills with attention to detail.
+ Experience working with workflow tracking tools or databases preferred.
+ Familiarity with cybersecurity service offerings is highly desirable.
**Job ID**
**Work Type**
On-Site
**Pay Range**
$83,000-$112,000
**Benefits**
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
**Company Description**
**Work Where it Matters**
Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks.
**As a Truestone employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).
**Responsibilities**
+ Respond promptly to new inquiries for cybersecurity services and provide accurate guidance throughout the service alignment process.
+ Collaborate with customer contacts to create and maintain database records for tracking workflow processes.
+ Prepare and issue formal support agreements and service quotes for prospective customers.
+ Initiate operational services and track progress through automated alignment tools until all services are fully established.
+ Provide ongoing subscriber support to ensure sustained and continuous service delivery.
+ Support subscribers during inspections and assessments by providing focused engagement and assistance.
+ Generate reports on subscriber alignment, service status updates, and outstanding funding requirements.
+ Manage data for existing subscribers and facilitate their annual service renewal process.
**Qualifications**
+ Bachelor's degree required (related field preferred); an additional 4 years of relevant experience may substitute for degree.
+ Minimum of 2 years of experience in customer engagement, service delivery, or a related role.
+ Active Secret Clearance required at time of hire.
+ Strong communication and organizational skills with attention to detail.
+ Experience working with workflow tracking tools or databases preferred.
+ Familiarity with cybersecurity service offerings is highly desirable.
**Job ID**
**Work Type**
On-Site
**Pay Range**
$83,000-$112,000
**Benefits**
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
**Company Description**
**Work Where it Matters**
Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks.
**As a Truestone employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).
View Now
9