1077 Customer Engagement jobs in Santa Ana
Associate Director, Customer Engagement and Injector Training - Chronic Migraine
Posted 1 day ago
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Job Description
Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
The Associate Director, Customer Engagement and Injector Training - Chronic Migraine (CM) is accountable for developing, executing and managing Customer educational program offerings and leading HCP engagement planning for CM. This position will partner with national and regional societies and organizations to enhance Allergan's presence at society meetings. In this role, the Associate Director fosters strong relationships with marketing teams, physicians/EEs, the sales force and external vendors. They will collaborate closely with the brand directors, product managers, and agency partners to create innovative and best-in-class customer engagement, education and training initiatives that drive product utilization and sales. The successful candidate will have experience in the following areas: working in a multi-faceted high-paced matrix environment, strategic marketing plan development and execution, budget development and oversight, effective communication skills, ability to multi-task and consistently manage multiple projects.
Main Areas of Responsibilities:
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Develops program offerings, format and execution of customer education/training programs, online education, training tools and resources. This role is responsible for the evolution of training program architecture that aligns with the brand team goals and objectives. The Associate Director collaborates with brand teams, and agency partners to create innovative, best-in-class education initiatives that drive product utilization and sales. Responsible for taking a proactive approach in anticipating new trends in medical education and implements new training initiatives and programs as needed. Responsible for budget development and oversight.
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Manages multiple training platforms and creates annual strategic education marketing plan that aligns with brand team and sales objectives. Creates monthly reports and provides program effectiveness analysis. Evaluates and facilitates program changes or enhancements. Works closely with the speaker/trainer bureau on program content and format. Responsible for managing the speaker's bureau, contracting, training meetings, ensuring compliant program execution and program adherence. Gains insights from speakers and sales force on training program enhancements and leads both internal and external advisory boards for the purpose of evolving education and training offerings. Responsible for managing department training budget and materials. Works cross-functionally and aligns on process and procedures related to training programs. Travel to selected training programs is required.
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Develops effective working relationships with sales force, key physicians and APPs, brand teams and executive leadership. Stays abreast of product knowledge and industry trends as related to Neuroscience.
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Partners with HCP brand leads for to help identify digital and non-personal promotion opportunities
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Partners with brand leads to share best-practices and innovative opportunities for reaching healthcare professional customers through integrated multi-channel programs
Qualifications
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Bachelor's Degree required.
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Proven marketing experience with increased proficiency in all marketing skills.
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Previous cross franchise/cross channel marketing experience preferred.
Preferred Qualifications:
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Minimum 5 years combined of marketing, physician education, and sales training experience
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Strong creative and conceptual thinking skills
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Strong communication skills, both verbal and written
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Financial/budgetary experience
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Demonstrated ability to drive change management
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Ability to collaborate with internal teams to optimize customer experience.
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Strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
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Ability to travel up 40% of the time
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ?
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The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future?
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We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees?
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This job is eligible to participate in our short-term incentive programs. ?
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This job is eligible to participate in our long-term incentive programs?
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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. ?
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community? Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit
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Associate Director, Customer Engagement and Injector Training - Chronic Migraine
Posted 3 days ago
Job Viewed
Job Description
The Associate Director, Customer Engagement and Injector Training - Chronic Migraine (CM) is accountable for developing, executing and managing Customer educational program offerings and leading HCP engagement planning for CM. This position will part Customer Engagement, Training, Director, Associate, Engagement, Customer Experience, Retail
Client Relations Associate
Posted today
Job Viewed
Job Description
Join to apply for the Client Relations Associate role at Luther Lanard, PC 23 hours ago Be among the first 25 applicants Join to apply for the Client Relations Associate role at Luther Lanard, PC We're searching for a diligent client relations administrative assistant to provide sales and admin support. This role is 75% client relations and 25% admin, 4 days in the office and 1 day remote. You’ll be responsible for supporting the client relations team by executing initial consultations and making follow-up calls to prospective clients, helping to manage our potential client pipelines, attending conferences and trade shows, and maintaining the office in Newport Beach. Applicants should be detail-oriented, possess excellent communication skills, and have experience in customer service. Send us your resume today to become part of the team! Compensation $65,000 - $0,000 yearly Responsibilities Support the Client Relations Team by executing initial consultations and follow-up phone calls with potential clients Assist with client onboarding and data management Attend conferences and trade shows to market the firm Coordinate with external vendors and internal stakeholders as needed Maintain an organized and well-stocked office in Newport Beach Qualifications: Bachelor’s degree 3+ years of experience in sales or customer service History of being deadline-driven and organized Display excellent written and verbal communication skills Utilize independent problem-solving skills Show proficiency in technology and an ability to learn new programs About Company At Luther Lanard, we are passionate about helping franchisees. The firm offers an engaging work environment that balances high standards and growth opportunities with a fun work culture that includes team events, good humor, great relationships, and work from home on Fridays. #WHLAW2 Compensation details: 65000-8000 Yearly Salary PI8f14918469c6-25448-38061941 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Law Practice Referrals increase your chances of interviewing at Luther Lanard, PC by 2x Get notified about new Client Relations Associate jobs in Newport Beach, CA . Newport Beach, CA $4 ,000.00- 75,004.80 1 week ago Newport Beach, CA 55,000.00- 70,000.00 2 weeks ago Long Beach, CA 33,280.00- 85,000.00 1 week ago Sr. Client Relations Manager - South Coast Plaza Irvine, CA 70,000.00- 80,000.00 1 day ago Seasonal Client Associate - Irvine Spectrum Newport Beach, CA 65,000.00- 80,000.00 2 days ago Client Services Associate I (California) Management Assistant I/II - Housing & Community Development Administrative Assistant - Escrow Specialist Program Coordinator - Newport Beach Multispecialty Clinic - Full Time 8 Hour Days (Exempt) (Non-Union) Newport Beach, CA 68,640.00- 112,370.00 4 weeks ago Irvine, CA 52,000.00- 55,000.00 4 days ago Front Desk Receptionist for Fast Paced Law Office Corona, CA 43,160.00- 58,200.00 1 day ago Newport Beach, CA 87,000.00- 93,000.00 2 weeks ago Irvine, CA 66,800.00- 142,800.00 7 hours ago Front Desk Receptionist for Fast Paced Law Office We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Client Relations Associate
Posted today
Job Viewed
Job Description
Join to apply for the Client Relations Associate role at Wizehire 1 day ago Be among the first 25 applicants Join to apply for the Client Relations Associate role at Wizehire We're searching for a diligent client relations administrative assistant to provide sales and admin support. This role is 75% client relations and 25% admin, 4 days in the office and 1 day remote. You’ll be responsible for supporting the client relations team by executing initial consultations and making follow-up calls to prospective clients, helping to manage our potential client pipelines, attending conferences and trade shows, and maintaining the office in Newport Beach. Applicants should be detail-oriented, possess excellent communication skills, and have experience in customer service. Send us your resume today to become part of the team! Compensation $65,000 - $0,000 yearly Responsibilities Support the Client Relations Team by executing initial consultations and follow-up phone calls with potential clients Assist with client onboarding and data management Attend conferences and trade shows to market the firm Coordinate with external vendors and internal stakeholders as needed Maintain an organized and well-stocked office in Newport Beach Qualifications Bachelor’s degree 3+ years of experience in sales or customer service History of being deadline-driven and organized Display excellent written and verbal communication skills Utilize independent problem-solving skills Show proficiency in technology and an ability to learn new programs About Company At Luther Lanard, we are passionate about helping franchisees. The firm offers an engaging work environment that balances high standards and growth opportunities with a fun work culture that includes team events, good humor, great relationships, and work from home on Fridays. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Wizehire by 2x Get notified about new Client Relations Associate jobs in Newport Beach, CA . Newport Beach, CA $4 ,000.00- 75,004.80 1 week ago Newport Beach, CA 55,000.00- 70,000.00 2 weeks ago Newport Beach, CA 65,000.00- 80,000.00 20 hours ago Long Beach, CA 33,280.00- 85,000.00 1 week ago Irvine, CA 70,000.00- 80,000.00 21 hours ago Seasonal Client Associate - Irvine Spectrum Client Services Associate I (California) Program Coordinator - Newport Beach Multispecialty Clinic - Full Time 8 Hour Days (Exempt) (Non-Union) Newport Beach, CA 68,640.00- 112,370.00 4 weeks ago Administrative Assistant - Escrow Specialist Management Assistant I/II - Housing & Community Development Irvine, CA 52,000.00- 55,000.00 4 days ago Newport Beach, CA 87,000.00- 93,000.00 2 weeks ago Front Desk Receptionist for Fast Paced Law Office Irvine, CA 66,800.00- 142,800.00 5 hours ago Front Desk Receptionist for Fast Paced Law Office Newport Beach, CA 30.00- 40.00 3 days ago Newport Beach, CA 65,000.00- 90,000.00 4 days ago Client Experience Associate / Compliance We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Client Relations Associate
Posted 2 days ago
Job Viewed
Job Description
We're searching for a diligent client relations administrative assistant to provide sales and admin support. This role is 75% client relations and 25% admin, 4 days in the office and 1 day remote. You’ll be responsible for supporting the client relations team by executing initial consultations and making follow-up calls to prospective clients, helping to manage our potential client pipelines, attending conferences and trade shows, and maintaining the office in Newport Beach. Applicants should be detail-oriented, possess excellent communication skills, and have experience in customer service. Send us your resume today to become part of the team! Responsibilities: • Support the Client Relations Team by executing initial consultations and follow-up phone calls with potential clients • Assist with client onboarding and data management • Attend conferences and trade shows to market the firm • Coordinate with external vendors and internal stakeholders as needed • Maintain an organized and well-stocked office in Newport Beach Qualifications: • Bachelor’s degree • 3+ years of experience in sales or customer service • History of being deadline-driven and organized • Display excellent written and verbal communication skills • Utilize independent problem-solving skills • Show proficiency in technology and an ability to learn new programs Compensation: $65,000 - $0,000 yearly • Support the Client Relations Team by executing initial consultations and follow-up phone calls with potential clients • Assist with client onboarding and data management • Attend conferences and trade shows to market the firm • Coordinate with external vendors and internal stakeholders as needed • Maintain an organized and well-stocked office in Newport Beach Compensation: $65,000-$8 ,000 per year #J-18808-Ljbffr
Sr. Data Analyst - Customer Experience & Engagement
Posted today
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Job Description
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
As a Senior Analyst, you will use advanced analytical skills and an understanding of customer behavior to support CRM and customer engagement strategies. You will help drive data-informed decisions by analyzing customer interactions across multiple touchpoints (e.g., web, mobile, call center, chat, email) to uncover insights that improve retention, satisfaction (NPS), and revenue growth. You will report to the Analytics Senior Manager.
+ 5+ years of experience in business analytics, forecasting or business planning with emphasis on analytical modeling, quantitative reasoning, and metrics reporting (preferably from an internet environment).
+ 2+ years of experience with CRM, mobile app push, chat, social media, and customer care data. Working knowledge of Salesforce Marketing Cloud and Unica.
+ Understanding of relational database theory and proficient in writing and understanding complex SQL code.
+ Experience with Business Intelligence tools (Tableau, Looker, Qualtrics, Alteryx, Airflow) and real time dashboard development.
+ Experience handling unstructured data and analyzing free form text with NLP.
+ Familiarity with Web Analytics platforms like Adobe Analytics and Google Analytics Premium.
+ Analytical thinker with the capacity to provide insight into online behaviors, activities and identify opportunities to increase the online experience.
+ Experience with Data ETL processes and API based development.
+ Knowledge of statistical models and practical experience in predictive model development (Python, R, SAS, etc.)
Benefits/Perks:
+ Great compensation package and bonus plan
+ Core benefits including medical, dental, vision, and matching 401K
+ Flexible work environment, ability to work remote
+ Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
+ Explore all our exciting benefits here: uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Hybrid
Client Relations Specialist - CA FMS
Posted today
Job Viewed
Job Description
Why Join Maxim:
+ Competitive pay & weekly paychecks
+ Health, dental, vision, and life insurance
+ 401(k) savings plan with company matching
+ Employee discount program; partnered with hundreds of vendors nationwide
+ Awards and recognition program
+ Opportunity for career advancement
+ Comprehensive training and mentorship program
Essential Duties and Responsibilities:
+ Maintains the confidentiality of program participants
+ Completes the consumer admissions/intakes as directed by the management team
+ Ensures client's hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker
+ Manages referrals by maintaining communication with clients and Case Managers throughout the process
+ Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader
+ Assists the office operations team with time reporting issues and concerns
+ Performs all procedures in an accurate and timely manner as directed by the management team
+ Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues
FMS Program Specific Duties & Responsibilities:
+ Completes monthly customer service calls
+ Maintains the consumer record and budget
+ Collaborates with Field Support team on any updates to employee hiring and ongoing requirements
+ Assist with managing and tracking participants budgets and processing vendor payments and Direct service worker payroll.
+ Assists with contacting employees regarding annual worker requirements
+ Assists with onboarding participants and Direct Service Workers by making connect calls, and tracking candidates in the funnel
Minimum Requirements:
+ High School degree or equivalent required, some completed college coursework, preferred
+ Must meet all federal, state, and local requirements
+ Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
+ Must be organized, detail oriented, and have exceptional planning and problem-solving skills
+ Excellent communication skills
+ Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)
+ Proficiency in the Spanish language is preferred
+ Proficiency in the English language is required
Wage/Salary Information:
$24- $5 per hour, plus 2,000 annual bonus potential.
Maxim Benefits:
Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Client Relations Specialist - CA FMS
Posted 2 days ago
Job Viewed
Job Description
Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants' ability to manage their care, and provide customer service.
Why Join Maxim:
- Competitive pay & weekly paychecks
- Health, dental, vision, and life insurance
- 401(k) savings plan with company matching
- Employee discount program; partnered with hundreds of vendors nationwide
- Awards and recognition program
- Opportunity for career advancement
- Comprehensive training and mentorship program
- Maintains the confidentiality of program participants
- Completes the consumer admissions/intakes as directed by the management team
- Ensures client's hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker
- Manages referrals by maintaining communication with clients and Case Managers throughout the process
- Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader
- Assists the office operations team with time reporting issues and concerns
- Performs all procedures in an accurate and timely manner as directed by the management team
- Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues
- Completes monthly customer service calls
- Maintains the consumer record and budget
- Collaborates with Field Support team on any updates to employee hiring and ongoing requirements
- Assist with managing and tracking participants budgets and processing vendor payments and Direct service worker payroll.
- Assists with contacting employees regarding annual worker requirements
- Assists with onboarding participants and Direct Service Workers by making connect calls, and tracking candidates in the funnel
- High School degree or equivalent required, some completed college coursework, preferred
- Must meet all federal, state, and local requirements
- Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
- Must be organized, detail oriented, and have exceptional planning and problem-solving skills
- Excellent communication skills
- Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)
- Proficiency in the Spanish language is preferred
- Proficiency in the English language is required
Wage/Salary Information:
$24- $5 per hour, plus 2,000 annual bonus potential.
Maxim Benefits:
Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Hitfigure is an online marketplace where franchised car dealers compete to buy used cars directly from consumers. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.