300 Customer Interaction jobs in Escondido

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**Must be located in or near Carlsbad, CA**
**The Target Pay Range for this position is $20.00 Hourly. At Mars, pay decisions are** **determined** **using factors such as relevant job-related skills, experience, education,** **training** **and budget.**
**Job Purpose/Overview**
The Customer Support Representative provides administrative support to the technical support team, while also addressing and deflecting customer inquiries and how-to's. This individual is highly customer-centric, customer focused, and an excellent communicator. The Customer Support Representative handles incoming inquiries via email and by phone, provides case and RMA support, supports interdepartmental requests in addition to deflecting how-to's and providing answers to general customer questions. This position requires empathy, compassion, and a desire to fully support customer needs. In addition, this position requires very high attention to detail, organization and engagement with our internal and external customers. Ability to follow processes and direction is critical to be successful in this role.
**Essential Duties and Responsibilities**
+ Maintains a high level of customer service by creating an outstanding support experience and exhibiting excellent customer service skills
+ Provides administrative support to department technicians related to cases and RMAs, including communication with cross-functional departments related to customer inquiries
+ Supports general customer inquiries and how-to questions related to Antech Sound Imaging products and services
+ Handles inbound internal and external customer calls
+ Ensures timely responses related to support related calls and emails
+ Utilizes CRM dashboards to track and resolvecases, loaned equipment retrieval, rental fees, etc.
+ Uses and applies support resources to problem solve: KBs, user manuals and department processes
+ Communicates clearly, efficiently, and professionally with associates and customers
+ Must be empathetic with ability to interpret a customer's state of mind and alter communication style accordingly while controlling the call
+ Must be able to adapt to change quickly and effortlessly
+ Welcomes performance feedback and executes when change is required
+ Troubleshoot laser equipment and process RMA as needed
+ Other tasks may be assigned in accordance with business needs
?
**Education and Experience**
+ Completion of high school
+ College degree preferred and/or equivalent experience ?
**Knowledge, Skills and Abilities**
+ 1 to 2 years of customer service experience,preferably in a call center environment
+ Customer Service oriented mentality
+ Excellent problem solving skills
+ Strong command of the English language with the ability to compose professional and grammatically correct communications
+ Versed in Microsoft applications
+ Familiar with CRM or ticketing systems
+ Experience with Salesforce a plus
+ Detail oriented and highly organized
+ Executes on priorities and takes responsibility and ownership of their work
+ Strong communication skills
+ Must work well independently and work in a matrix based organization with minimal direction
+ Ability to function in a team environment and prioritize work to meet the needs and goals of the organization
**Working Conditions**
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
_Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates._
+ All Full-time associates are eligible for the following benefits and more:
+ Paid Time Off & Holidays
+ Medical, Dental, Vision (Multiple Plans Available)
+ Basic Life (Company Paid) & Supplemental Life
+ Short and Long Term Disability (Company Paid)
+ Flexible Spending Accounts/Health Savings Accounts
+ Paid Parental Leave
+ 401(k) with company match
+ Tuition/Continuing Education Reimbursement
+ Life Assistance Program
+ Pet Care Discounts
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers ( .
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research?
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Job Summary**
Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
Responds to customer inquiries regarding RMA's and RMA Status requests including services and exchanges
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
Maintain database with statuses of returned materials and accounts for return inventory - including repairs, replacements, and delivery.
Meets and exceeds customer's service expectations.
Solicits sale of new or additional services.
To perform the job successfully, an individual should demonstrate the following competencies:
**Problem Solving** - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
**Project Management** - Communicates changes and progress.
**Technical Skills** - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
**Customer Service** - Responds promptly to customer needs; Meets commitments.
**Oral Communication** - Listens and gets clarification; Responds well to questions; Participates in meetings.
**Written Communication** - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
**Teamwork** - Gives and welcomes feedback; Supports everyone's efforts to succeed.
**Business Acumen** - Understands business implications of decisions.
**Ethics** - Treats people with respect.
**Organizational Support** - Follows policies and procedures; Supports organization's goals and values.
**Judgment** - Includes appropriate people in decision-making process.
**Motivation** - Demonstrates persistence and overcomes obstacles.
**Planning/Organizing** - Prioritizes and plans work activities; Uses time efficiently.
**Professionalism** - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
**Quality** - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
**Quantity** - Completes work in a timely manner; Strives to increase productivity.
**Safety and Security** - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly.
**Adaptability** - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
**Initiative** - Seeks increased responsibilities; Asks for and offers help when needed.
**Innovation** - Generates suggestions for improving work.
**Attendance/Punctuality** - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience**
Minimum of 5-10 years of experience in a similar position required. One year certificate from college or technical school preferred and/or equivalent related experience and/or training; or equivalent combination of education and experience.
**Language Skills:** Ability to speak effectively to customers or employees of organization.
**Mathematical Skills:** Ability to calculate figures and amounts such as discounts and percentages
**Reasoning Ability:** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
**Computer Skills:** To perform this job successfully, an individual should have a general knowledge of Microsoft Office.
**Salary Range:**
$42,800.00-$57,100.000
**Pay Transparency**
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ?
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

Exciting opportunity at one of our long-standing customers. Our customer would prefer a contract to hire for this opportunity, but there is a slight chance it could be a direct placement.
Location
This is a hybrid role, majority of the time will be spent onsite in San Diego, CA.
Job Summary
We are seeking a dynamic and experienced IT Customer Support Services Manager to lead our End User Services (EUS) team. Reporting to the CTO, this role oversees the delivery, support, and continuous improvement of software and hardware services for end-user devices. The manager will ensure compliance with HIPAA and security standards while driving operational excellence and team development.
Key Responsibilities
+ Lead and manage EUS operations, including service delivery, technical support, and device lifecycle management.
+ Oversee workstation imaging, patch management, and asset inventory.
+ Direct programs such as Windows 11 migration, Secure Messaging, BYOD/MDM.
+ Hire, evaluate, and develop team members (FTEs and Contractors); manage performance and resolve conflicts.
+ Ensure compliance with HIPAA and internal security policies.
+ Collaborate with stakeholders across departments and vendors to deliver high-quality IT support.
Required Qualifications
+ Bachelor's degree in a related field.
+ Minimum 5 years of experience in a similar IT management role.
+ Proven experience managing technical teams and IT operations.
+ Strong understanding of hospital systems and compliance (HIPAA, security).
Preferred Qualifications
+ Master's degree in a related field.
+ 10+ years of experience in IT or healthcare IT environments.
+ Experience with CMDB, license management, and IT inventory systems.
Skills & Competencies
+ Strong analytical and problem-solving skills.
+ Excellent communication and interpersonal abilities.
+ Ability to manage multiple priorities in a high-pressure environment.
+ Demonstrated leadership in team development and conflict resolution.
+ Strategic thinking and business acumen.
Pay and Benefits
The pay range for this position is $70.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Diego,CA.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.