799 Customer Interaction jobs in Maryland
Customer Relations Coordinator
Posted today
Job Viewed
Job Description
Do you have a passion for people and delivering exceptional customer service? Heritage Honda Parkville is seeking a Customer Relations Coordinator who is 100% focused on creating an outstanding experience for every customer who walks through our doors.
What You'll Do:
- Welcome and engage with customers as they arrive, offering a warm greeting and refreshments
- Check in with customers throughout their visit to ensure their needs are being met
- Exit interview customers before they leave to gather feedback and thank them for their visit
- Make follow-up calls after service or sales visits to ensure satisfaction and offer assistance if needed
- Identify and escalate any customer concerns to the appropriate manager to ensure a prompt resolution
- Be the face of the dealership bringing positive energy and a helpful attitude every day
Experience Everything MileOne has to Offer:
- Competitive pay $15.00 - $20.00 based on experience
- On the job training
- Career growth opportunities within the MileOne Autogroup
- Health, dental, vision & life insurance
- 401(k) with company match
- Employee discounts
Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Other Essential Duties:
- Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers.
- Refers customers who have questions about the work-performed, additional maintenance or repairs, etc. to the service writer or other appropriate individual.
- Assists service and parts department with telephone coverage.
- Provides clerical and secretarial assistance to parts and service departments.
- Maintains a professional appearance
- Performs other duties as assigned.
Qualifications:
- Excellent communication and interpersonal skills
- Positive attitude and a genuine desire to help others
- Strong attention to detail and ability to multitask
- Previous customer service experience, required
- Must be reliable, professional, and enthusiastic
MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.
Information Technology Customer Relations Manager
Posted today
Job Viewed
Job Description
Job Description
Looking for an opportunity to make an impact?
Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Your greatest work is ahead!
Leidos is hiring an Information Technology (IT) Customer Relations Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD and Joint Base Anacostia-Bolling, DC. The successful candidate will assist the Government staff by responsibilities include using CRM programs and CRM tools, resolving escalated client issues, and ensuring customers are aware of new and existing company products.
If this sounds like the kind of environment where you can thrive, keep reading!
Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world's toughest security challenges for customers with "can't fail" missions.
**Primary Responsibilities:**
+ Manage and develop strong relationships with the customers - act as the mediator between company and client, facilitating two-way communication.
+ Assists the User Experience (UX) Manager in the delivery of UX Strategic Initiatives and/or Projects.
+ Oversee the customer experience and ensure their organization meets customers' expectations and goals.
+ Work to achieve company and client goals simultaneously.
+ Maintain an ongoing level of engagement with key customers.
+ Utilize strategic and analytical methods when finding solutions to problems to ensure maximum client satisfaction.
+ Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
+ Conduct corrective action requests and provide a timely, sustained resolution through root cause analysis and preventive measures.
+ Understand customer needs and develop plans to address them.
+ Resolve customer complaints quickly and efficiently.
+ Improve Customer/User Experience by gathering feedback and providing detailed reports to customer.
**Basic Qualifications:**
+ Requires a Bachelor's degree and 8 years of related experience or a Masters and 6 years of applicable experience, additional years of experience will be accepted in lieu of a degree.
+ Possess a current, DoD Secret clearance.
+ Must be able to be on site every day.
+ Excellent interpersonal and communication skills.
+ Proficient in all Microsoft applications.
+ A team player with leadership skills.
+ Experience with a customer focused and satisfaction based role.
+ Experience working with federal customers.
**Preferred Qualifications:**
+ Current CompTIA Security+ CE certification.
**Original Posting:**
July 3, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $80,600.00 - $145,700.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00162056
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Be The First To Know
About the latest Customer interaction Jobs in Maryland !