508 Customer Interaction jobs in Seekonk
CPC PROCESSOR CUSTOMER SUPPORT
02940 Providence, Rhode Island
Datavant
Posted 3 days ago
Job Viewed
Job Description
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
This is a Remote role (Call Center).
- Full-Time: Monday-Friday 8:00am to 4:30 pm EST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
**You will:**
+ Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
+ Answering release of information related telephone calls and inquiries accurately and timely.
+ Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
+ Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
+ Follow all department and/or site specific processes and procedures accordingly.
+ Meet and maintain the department's productivity and quality assurance expectations.
+ Responsible for following all company policies and procedures as posted or communicated by management.
+ Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
+ Maintains a high level of professionalism and good rapport with co-workers and members of management
+ Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
+ Performs work in accordance with the training and direction provided and adheres to facility specific procedures
+ Attends mandatory employee in-service meetings and/or training sessions, if so directed
+ Maintain an acceptable attendance record and reports to work as scheduled.
+ Performs other duties as assigned.
**What you will bring to the table:**
+ High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
+ Friendly, professional manner of communication. Good customer service skills.
+ Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
+ Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
+ Ability to stay organized while working quickly. Strong attention to detail is also required.
+ Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
+ Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
+ To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.
We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $15.00 - $8.32.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
15- 18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
This is a Remote role (Call Center).
- Full-Time: Monday-Friday 8:00am to 4:30 pm EST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
**You will:**
+ Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
+ Answering release of information related telephone calls and inquiries accurately and timely.
+ Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
+ Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
+ Follow all department and/or site specific processes and procedures accordingly.
+ Meet and maintain the department's productivity and quality assurance expectations.
+ Responsible for following all company policies and procedures as posted or communicated by management.
+ Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
+ Maintains a high level of professionalism and good rapport with co-workers and members of management
+ Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
+ Performs work in accordance with the training and direction provided and adheres to facility specific procedures
+ Attends mandatory employee in-service meetings and/or training sessions, if so directed
+ Maintain an acceptable attendance record and reports to work as scheduled.
+ Performs other duties as assigned.
**What you will bring to the table:**
+ High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
+ Friendly, professional manner of communication. Good customer service skills.
+ Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
+ Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
+ Ability to stay organized while working quickly. Strong attention to detail is also required.
+ Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
+ Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
+ To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.
We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $15.00 - $8.32.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
15- 18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
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0
Customer Support Specialist-Call Center
02919 Johnston, Rhode Island
Jobs for Humanity
Posted 11 days ago
Job Viewed
Job Description
Company Description
Job Description
Customer Support Specialist-Call Center
This is a contract position.
This is an on-site position in Providence, RI.
About this position
This Consumer Lending Advisor role is a call center position supporting customers for one of the larger financial institutions in the US. Advisors will manage incoming calls for payment inquiries, assistance with website management and inquiries for declined applications.
Job Responsibilities
YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Description
Customer Support Specialist-Call Center
This is a contract position.
This is an on-site position in Providence, RI.
About this position
This Consumer Lending Advisor role is a call center position supporting customers for one of the larger financial institutions in the US. Advisors will manage incoming calls for payment inquiries, assistance with website management and inquiries for declined applications.
Job Responsibilities
- Respond to customer issues with speed, find answers promptly, and address concerns in a polite, empathetic, and professional manner.
- Manage incoming calls and provide accurate information to customers.
- Possess the ability to quickly memorize, recall, or research answers to customer inquiries.
- Demonstrate excellent customer care and focus by assessing customers' needs and providing appropriate solutions, troubleshooting steps, or guidance for a positive customer experience.
- Learn and adhere to all customer service procedures and policies.
- Strive to exceed personal and team targets, goals, and quotas.
- Aim for swift resolution of customer inquiries.
- Maintain records of customer interactions, organizing and filing profile/account changes.
- Previous customer service experience
- Previous call center experience preferred, but not required.
- Excellent verbal communication skills with a polite, empathetic, and professional demeanor.
- Strong customer-centric approach and the ability to assess customer needs accurately.
- Strong demonstrated computer skills
- Ability to work a flexible schedule.
- Contract Length: 3 months with temp to hire opportunity.
- Start Date: January 8
- Schedule: Candidates must work a 10am or 12pm start time. Shifts are 9 hours each with lunch and 2 15-minute breaks. Candidates must be avaialble for 4 weekdays and 1 weekend shift weekly.
- Training: Training is the first two weeks on assignment.
-
- Training Schedule: Monday-Friday, 8-5p.
- Candidates can NOT be late or miss any training opportunities.
- Pay Range: $19/HR
YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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1
SAP Customer Support Specialist (Remote)
02940 Providence, Rhode Island
Merck
Posted today
Job Viewed
Job Description
**Job Description**
Job Responsibilities:
+ Act as SAP Key User for our company's Animal Health Order to Cash functions and processes
+ Provide first line support within Order Management Center and business processes
+ Focus includes US domestic Order Management Center, with support provided to HomeAgain and International Customer Service groups
+ Work with warehouse key users/leads to resolve shipping discrepancies, inventory management issues and improve processes
+ Work with billing/customer clerks to resolve billing or customer/product set up issues and improve processes
+ Work with the returns department to resolve issues and improve processes
+ Stock to Invoice - ensure balance by reviewing and correcting invoice errors
+ Collaborate with key stakeholders to identify and analyze business requirements and translate them into SAP solutions.
+ Design, configure, and implement SAP modules based on business requirements, ensuring alignment with best practices and industry standards.
+ Perform system testing, integration testing, and user acceptance testing to ensure the accuracy and efficiency of SAP systems.
+ Troubleshoot and resolve SAP-related issues and user problems promptly, providing effective solutions to minimize business impacts.
+ Manage and maintain SAP systems, including system performance monitoring, applying system updates and patches, and addressing system security.
+ Provide end-user training and support to promote system adoption and ensure effective utilization of SAP systems.
+ Collaborate closely with cross-functional teams, including IT, finance, supply chain, and manufacturing, to identify opportunities for system enhancements and process improvements.
+ Stay up to date with SAP latest releases, features, and advancements, and proactively recommend and implement system upgrades and improvements.
+ Assist in the development and implementation of standard operating procedures (SOPs) and guidelines related to SAP system usage and administration.
+ Execute SAP testing, validation, and documentation
+ Prepare test plan documentation
+ Define specific testing scenarios
+ Carry out functional acceptance, integration, regression, and acceptance testing and signoff
+ Maintain test documentation, test scenarios
+ Training of end users
+ Identify training needs for new and existing users
+ Prepare and deliver end user training (materials, data and exercises)
+ Evaluation
+ Maintain training materials
+ Communication and knowledge transfer to end users
**Requirements:**
+ Bachelor's degree in computer science, information systems/related field.
+ Minimum of 3 years of professional experience in SAP implementation, configuration, and/or maintenance.
+ In-depth knowledge and experience in at least one SAP module, such as SAP ERP, SAP S/4HANA, SAP MM, SAP SD, SAP FI/CO, SAP BW/BI, etc.
+ Strong understanding of SAP integration techniques and experience with integrating SAP with other systems, such as CRM, BI, and third-party applications.
+ Excellent problem-solving skills with the ability to analyze complex business processes and requirements and recommend effective SAP solutions.
+ Proficient in system configuration, troubleshooting, and performance tuning in SAP systems.
+ Ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
+ Strong project management skills, with the ability to manage multiple priorities and deliverables simultaneously.
+ SAP certification(s) is a plus
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement?
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$70,500.00 - $110,900.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
No Travel Required
**Flexible Work Arrangements:**
Remote
**Shift:**
1st - Day
**Valid Driving License:**
No
**Hazardous Material(s):**
n/a
**Required Skills:**
Customer Experience Design, Customer Experience Design, Customer Experience Management, Customer Satisfaction Surveys, Customer Service, Customer Service Communication, Data Analysis, Field Sales Support, Industrial Maintenance, Inventory Management, Order Processing, Project Management, Promotional Activities, Quota Management, Report Preparation, Sales Data Management, Sales Quotes, SAP BusinessObjects Data Integrator, SAP Enterprise Resource Planning (ERP), SAP Financial Accounting, SAP Implementations, SAP Performance, SAP S/4HANA, SAP Systems, SAP Testing {+ 5 more}
**Preferred Skills:**
**Job Posting End Date:**
08/17/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R361898
Job Responsibilities:
+ Act as SAP Key User for our company's Animal Health Order to Cash functions and processes
+ Provide first line support within Order Management Center and business processes
+ Focus includes US domestic Order Management Center, with support provided to HomeAgain and International Customer Service groups
+ Work with warehouse key users/leads to resolve shipping discrepancies, inventory management issues and improve processes
+ Work with billing/customer clerks to resolve billing or customer/product set up issues and improve processes
+ Work with the returns department to resolve issues and improve processes
+ Stock to Invoice - ensure balance by reviewing and correcting invoice errors
+ Collaborate with key stakeholders to identify and analyze business requirements and translate them into SAP solutions.
+ Design, configure, and implement SAP modules based on business requirements, ensuring alignment with best practices and industry standards.
+ Perform system testing, integration testing, and user acceptance testing to ensure the accuracy and efficiency of SAP systems.
+ Troubleshoot and resolve SAP-related issues and user problems promptly, providing effective solutions to minimize business impacts.
+ Manage and maintain SAP systems, including system performance monitoring, applying system updates and patches, and addressing system security.
+ Provide end-user training and support to promote system adoption and ensure effective utilization of SAP systems.
+ Collaborate closely with cross-functional teams, including IT, finance, supply chain, and manufacturing, to identify opportunities for system enhancements and process improvements.
+ Stay up to date with SAP latest releases, features, and advancements, and proactively recommend and implement system upgrades and improvements.
+ Assist in the development and implementation of standard operating procedures (SOPs) and guidelines related to SAP system usage and administration.
+ Execute SAP testing, validation, and documentation
+ Prepare test plan documentation
+ Define specific testing scenarios
+ Carry out functional acceptance, integration, regression, and acceptance testing and signoff
+ Maintain test documentation, test scenarios
+ Training of end users
+ Identify training needs for new and existing users
+ Prepare and deliver end user training (materials, data and exercises)
+ Evaluation
+ Maintain training materials
+ Communication and knowledge transfer to end users
**Requirements:**
+ Bachelor's degree in computer science, information systems/related field.
+ Minimum of 3 years of professional experience in SAP implementation, configuration, and/or maintenance.
+ In-depth knowledge and experience in at least one SAP module, such as SAP ERP, SAP S/4HANA, SAP MM, SAP SD, SAP FI/CO, SAP BW/BI, etc.
+ Strong understanding of SAP integration techniques and experience with integrating SAP with other systems, such as CRM, BI, and third-party applications.
+ Excellent problem-solving skills with the ability to analyze complex business processes and requirements and recommend effective SAP solutions.
+ Proficient in system configuration, troubleshooting, and performance tuning in SAP systems.
+ Ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
+ Strong project management skills, with the ability to manage multiple priorities and deliverables simultaneously.
+ SAP certification(s) is a plus
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement?
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$70,500.00 - $110,900.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
No Travel Required
**Flexible Work Arrangements:**
Remote
**Shift:**
1st - Day
**Valid Driving License:**
No
**Hazardous Material(s):**
n/a
**Required Skills:**
Customer Experience Design, Customer Experience Design, Customer Experience Management, Customer Satisfaction Surveys, Customer Service, Customer Service Communication, Data Analysis, Field Sales Support, Industrial Maintenance, Inventory Management, Order Processing, Project Management, Promotional Activities, Quota Management, Report Preparation, Sales Data Management, Sales Quotes, SAP BusinessObjects Data Integrator, SAP Enterprise Resource Planning (ERP), SAP Financial Accounting, SAP Implementations, SAP Performance, SAP S/4HANA, SAP Systems, SAP Testing {+ 5 more}
**Preferred Skills:**
**Job Posting End Date:**
08/17/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R361898
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