66,050 Customer Retention jobs in the United States

Job Summary:
We’re looking for a proactive and empathetic Customer Retention Specialist to strengthen relationships with customers at risk of leaving. You’ll reach out to customers who have concerns, resolve issues, and offer solutions that encourage them to stay with our company.

Job Responsibilities:

• Contact customers who have expressed dissatisfaction or intent to cancel.
• Listen carefully, understand concerns, and find effective solutions.
• Offer alternatives, adjustments, or incentives to retain customers.
• Maintain accurate and detailed records of interactions.
• Collaborate with other teams to resolve recurring issues.
• Follow up with customers to ensure satisfaction.

Skills & Competencies:

• Strong communication, listening, and negotiation skills.
• Empathetic, patient, and solution-focused.
• Ability to handle challenging conversations calmly and professionally.
• Detail-oriented with good record-keeping habits.
• Team player with a positive attitude.

Work Experience & Education Requirements:

• High school diploma or equivalent required.
• Experience in customer service, sales, or account management is preferred.
• Must be comfortable working with performance targets.

The Customer Retention Specialist is responsible for driving the Trade Up program and customer retention initiatives for GMC and will be serving as the primary point of contact for potential customers interested in upgrading their vehicles and existing customers seeking continued satisfaction with their GMC ownership experience.

The retention specialist will play a pivotal role in promoting GMC's offerings, enhancing customer loyalty and ensuring long-term success by cultivating positive relationships with customers and facilitating the vehicle upgrade journey.

Essential Job Responsibilities

• Engage with potential and current customers to explain the benefits of the GMC Trade Up program, encouraging them to trade their existing vehicle for a new GMC model.
• Assist customers throughout the trade-in process, providing transparent valuations and guiding them through financing and leasing options.
• Collaborate with the sales team to facilitate a smooth transition from Trade Up Advantage inquiries to a vehicle purchase process.
• Track and monitor Trade Up Advantage program participation, aiming to meet sales and trade-in targets.
• Regularly update customers on new GMC models and special offers that complement their trade-in opportunities.
• Report on key metrics, including trade-in volume, customer satisfaction scores and retention rates to management on a regular basis.

• High School Diploma or GED.
• Proven experience in sales, customer service or customer retention within the automotive industry is preferred.
• Strong understanding of GMC products, services and the Trade Up program preferred.
• Knowledge of automotive financing and trade-in processes preferred.
• Strong written and verbal communication skills required.
• Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
• Familiarity with CRM systems and customer data management tools.
• Positive attitude.
• Strong work ethic.
• A valid driver's license and 3+ years of clean driving record are required.

The Waste Pro Customer Retention Sales Representative provides for the long-term growth and retention of WP revenues through consistent, effective existing customer interactions and relationship building activities. Through a defined territory plan, Retention, Sales Manager, Customer Experience, Division Manager, Client Success, Sales, Business Services

• Greet clients, answer phone calls, respond to emails, and handle client inquiries.
• Manage schedules, book appointments, and maintain office supplies.
• Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
• Enter client information into the agency management system and update records as necessary.
• Handle billing inquiries, process payments, follow up on overdue accounts.
• Act as a liaison between clients and agents, ensuring clear and effective communication.
• Assist in organizing marketing events, preparing promotional materials, and managing social media accounts.
• Provide preliminary assistance to clients in the claims process, ensuring proper documentation and communication with claims adjusters.

• Monthly Bonuses based on performance
• Opportunity for advancement
• Paid time off
• Health Insurance
• Retirement Plan
• Training & development

• Must be able to obtain FL 4-40 Customer Representative License
• Previous insurance experience preferred (State Farm)
• Previous administrative or customer service experience, preferably in an insurance or financial services setting.
• Proficiency in Microsoft Office Suite and familiarity with agency management software.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Friendly and professional demeanor with a strong focus on customer satisfaction.
• High level of accuracy in data entry and document preparation.
• Ability to work independently, handle client issues, and find effective resolutions.

About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.

Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.

Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance

What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency

Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days

About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.

Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.

Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance

What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency

Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days

About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.

Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.

Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance

What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency

Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days

About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.

Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.

Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance

What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency

Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days

About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.

Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.

Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance

What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency

Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days