Customer Service Representative

07175 Newark, New Jersey Conduent State & Local Solutions, Inc

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Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Description for Internal Candidates

Customer Service Representative

Onsite in Newark, NJ

Hourly rate $16.50/hr

What you get:

  • Full-time Employment with Benefits day one including paid Holidays.
  • $6.50/hr
  • Bilingual in Spanish 17.50/hr
  • Paid Training
  • Great Work Environment

Requirements:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent. 
  • Must be able to submit to a background check and drug test.
  • Must be able to work 10:15am to 7:15pm any day of the week

Summary:

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing: 

  • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process required transactions via mainframe or web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have:  

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Customer Service Experience.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue 
  • Are excited by innovative technology 
  • Provide calm conflict resolution and problem solving for frustrated customers 
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers 
  • Can commit to 100% attendance for three to five weeks of paid training 

Join a rapidly growing organization that can support your career goals

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50/hr.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form .  Complete the form and then email it as an attachment to  . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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Customer Service Representative

10460 The Bronx, New York Robert Half

Posted 1 day ago

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Job Description

Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Bronx, New York. In this role, you will be responsible for handling customer inquiries, managing service requests, and ensuring prompt follow-up on maintenance and repair needs for our properties. This position is ideal for someone who thrives in a fast-paced environment and is committed to providing excellent customer support.
Responsibilities:
- Respond to inbound customer calls with professionalism and clarity, addressing inquiries and resolving issues efficiently.
- Manage and track maintenance and repair requests for company properties, ensuring timely follow-up and resolution.
- Maintain accurate records of service requests and updates in the system.
- Handle outbound calls to follow up with customers and confirm service completion.
- Coordinate with internal teams to ensure seamless communication and execution of repair and maintenance tasks.
- Provide detailed information about services and processes to customers when required.
- Monitor and prioritize service requests to meet deadlines and customer expectations.
- Utilize order entry systems to document and process service requests accurately.
- Assist in improving customer service protocols by providing feedback and suggestions.
- Uphold company standards for customer satisfaction and maintain a positive client experience. Requirements - Proven experience in customer service, ideally within a call center environment.
- Strong communication skills, both verbal and written, with an ability to handle inquiries professionally.
- Proficiency in managing inbound and outbound calls.
- Familiarity with order entry systems and maintaining accurate records.
- Ability to multitask and prioritize in a fast-paced setting.
- Problem-solving skills to address customer concerns effectively.
- Attention to detail when documenting service requests and updates.
- A team-oriented mindset with a commitment to delivering excellent customer service. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

10918 Chester, New York Aston Carter

Posted 1 day ago

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Job Description

Customer Service Representative - Entry Level
Start on-site, then go remote!
For the first6 months, you'll work on-site at our Chester, NY office. After that, enjoy ahybrid schedule: workremotely 3 weeks each month, and come into the office just1 week per month. All Saturdays are remote.
About the Role
Join our Field Support Center team and help coordinate the daily work of technicians installing and servicing high-speed internet in customer homes. You'll help schedule jobs, update customer accounts, and support technicians throughout the day to ensure smooth service and happy customers.
What You'll Do
+ Assign daily jobs to field technicians using scheduling tools and software.
+ Update customer accounts with service changes, reschedules, or issues.
+ Track technician locations and progress throughout the day.
+ Help close out jobs and ensure records are accurate.
+ Reschedule missed appointments at times that work for customers.
+ Answer incoming calls and assist with customer questions.
+ Keep logs and reports organized and up to date.
What You'll Bring
+ Strong communication and customer service skills.
+ Basic computer skills and experience with Microsoft Office.
+ Comfortable handling phone calls and entering data.
+ Willingness to learn new systems and tools.
Qualifications
+ High school diploma or GED (required).
+ 0-2 years of experience in a customer-facing role.
+ Interest in technology or field service support is a plus.
Work Environment & Perks
+ Business casual office in Chester, NY (not a call center).
+ 8 Shifts between 8:00 AM and 9:00 PM, Monday-Friday.
+ Choose from 4-day/10-hour or 5-day/8-hour schedules.
+ After 6 months: hybrid schedule with 3 weeks remote, 1 week in-office.
+ 4 weeks of paid training (Mon-Fri, 8:30 AM-5:30 PM).
+ Benefits after 60 days, including cable/internet & TV reimbursement.
+ On-site gym and café, plus a supportive, growth-focused culture.
Pay and Benefits
The pay range for this position is $18.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Chester,NY.
Application Deadline
This position is anticipated to close on Jul 29, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
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Customer Service Representative

10606 White Plains, New York Robert Half

Posted 2 days ago

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Job Description

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to make a meaningful impact by assisting customers and collaborating with drivers to ensure seamless operations. The role begins with on-site training for the first few weeks and transitions to remote work thereafter.
Responsibilities:
- Serve as the primary point of contact for tracking deliveries and coordinating with drivers.
- Manage dispatching responsibilities to ensure timely delivery and accurate communication.
- Provide exceptional customer service by addressing inquiries, issuing credits, and resolving concerns.
- Handle inbound and outbound calls efficiently while maintaining a focused and attentive demeanor.
- Record and update delivery and customer information in the internal system.
- Escalate complex issues to the appropriate teams for resolution.
- Collaborate with business-to-business customers to maintain strong relationships and provide tailored support.
- Participate in on-site training to learn system navigation and role-specific processes.
- Utilize excellent communication skills to convey information clearly and effectively. Requirements
- Previous experience in a call center or customer-facing administrative role.
- Strong verbal and written communication skills with the ability to speak eloquently and professionally in English and Spanish.
- Proficiency in managing inbound and outbound calls in a fast-paced environment.
- Familiarity with order entry and tracking systems.
- Ability to multitask and prioritize responsibilities effectively.
- Problem-solving skills to manage and escalate issues as needed.
- Comfortable with both on-site training and remote work setups.
- Attention to detail and accuracy when updating and tracking information.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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CUSTOMER SERVICE REPRESENTATIVE

10460 The Bronx, New York Family Dollar

Posted 10 days ago

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Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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CUSTOMER SERVICE REPRESENTATIVE

10553 Mount Vernon, New York Family Dollar

Posted 10 days ago

Job Viewed

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Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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CUSTOMER SERVICE REPRESENTATIVE

10460 The Bronx, New York Family Dollar

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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CUSTOMER SERVICE REPRESENTATIVE

10701 Yonkers, New York Family Dollar

Posted 10 days ago

Job Viewed

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Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
View Now

CUSTOMER SERVICE REPRESENTATIVE

10460 The Bronx, New York Family Dollar

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
View Now

CUSTOMER SERVICE REPRESENTATIVE

10701 Yonkers, New York Family Dollar

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
View Now
 

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