2298 Customer Service Representative jobs in Maryland

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.ESSENTIAL JOB FUNCTIONS:1) Promote customer goodwill by providing high standards of customer service.2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.5) Delegate responsibilities to cashiers as prescribed by store management.6) Conduct training programs for new associates, as well as associates already on board.7) Assist cashiers with price checks.8) Keep store management and scan coordinator informed of all pricing problems.9) Assist customers with returned merchandise, over rings, and overcharges.10) Approve customer checks and enforce check cashing policies.11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.12) Order and control front end supplies (register paper, ribbons, etc.)13) Greet and customers and be observant of people in the store.14) Abide by all company policies as stated in the Employee Handbook.SUPPLEMENTAL JOB FUNCTIONS:1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.2) Strong analytical and mathematics skills for conducting accurate audits.3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties and Responsibilities: u2022 Provides customer engagement in positive and approachable manner. u2022 Assists in maintaining a clean, well-stocked store for customers during their shopping experience. u2022 Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. u2022 Independently stocks shelves and recovers merchandise in the store. u2022 Accurately handles customer funds and processes transactions using the POS system. u2022 Remains constantly aware of customer activity to ensure a safe and secure shopping environment. u2022 Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: _Education:_ Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. _Experience:_ Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. _Physical Requirements:_ Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation. _Availability:_ Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. _Skills and Competencies:_ Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Family Dollar Stores, Inc. is an Equal Opportunity Employer.

$21 - $4 an hour

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Customer Service Representative will learn from and work in the Frederick, MD office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and will be a valued player in support of the company's growth.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service and sales appointments.

Key Sub Tasks

You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

Participate in training so that you grow and develop as a professional.

Maintain and update our customer database with complete and accurate information.

•Maintain communication with dispatch and your manager.

•Respond promptly to customer inquiries.

•Schedule service appointments with techs and sales appointments with consultants.

•Manage in-coming calls and emails as well as make outbound calls.

•Communicate with customers through various channels.

•Acknowledge and resolve customer issues.

•Obtain product knowledge so that you can answer questions.

•Process orders, forms, and requests.

•Keep records of customer interactions, transactions, comments, and complaints.

•Communicate with colleagues, as necessary.

•Ensure customer satisfaction and provide professional customer support.

Desired Skills and Experience

•The ability to work Monday through Friday + overtime

•3+ years work experience in a professional environment.

•Call center experience/Customer Service experience is required.

•Excellent communication, organizational, and interpersonal skills.

•Ability to stay calm when customers are stressed or upset.

•Encouraging and motivating personality.

•A polished and professional demeanor.

•Self-motivation and discipline.

•An ambitious and competitive nature.

•Highly evolved customer service skills.

•A working knowledge of Microsoft Office and computer savvy competence.

What We Offer

Medical, vision, and dental insurance

Life insurance, short-term and long-term disability

401k Plan with company match

We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at TriState.

EEOC Employer

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected ho rs: No less than 40 per week

• Earn with Confidence: Competitive base pay plus weekly performance incentives.
• Strong Benefits: Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance.
• Extra Security: 100% company-paid short-term disability.
• Investing in Your Future: 401k with 5% match (vested immediately) + profit sharing.
• Career Growth: Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition ; and even "start your own business" mentorship for those seeking to run their own shop one day.
• Time Off that Matters: PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth).
• Life Events Covered: Paid maternity/paternity leave and paid bereavement leave.
• Recognition & Fun: From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.
• Giving Back: Through our Chesapeake Cares program, we provide free critical electrical services to families in need, host quarterly charity events supporting employee-nominated causes, and stay actively involved in making our community stronger.

• Engaging with customers to provide detailed information on services, establishing trust and rapport.
• Proactively reaching out to potential leads, converting inquiries into booked appointments or sales.
• Meeting and exceeding individual and team sales targets through effective sales strategies.
• Providing outstanding customer service, maintaining a positive company image and customer satisfaction.
• Continuously learning about products and services to improve sales and service quality.

• A shared commitment to our core values
• A deep desire to deliver the best products and services to our customers, with a focus on exceeding sales goals.
• Experience in home service industry inside sales; ServiceTitan experience required.
• Strong communication skills, technical aptitude, and a goal-oriented mindset.
• High school diploma or equivalent, with further education being a plus.
• Ability to successfully pass a background check.

Aramsco is always looking for dynamic and energetic team players to join our family of companies!

Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.

As a Customer Success Representative, you will work with assigned Surface Prep outside sales team to support them and their customers by managing Surface Prep rentals in ARMS rental system, managing rental rate pricing, providing support to service dept. on repair orders and communicating with customer for approvals and repair status. You will also work with vendors for pricing updates and product availability. Responsibilities also include processing orders, customer quotes, status of shipments, sales information management, product information, and customer relationship building. This role will support our sales team in being able to focus on increasing sales.

Primary Duties and Responsibilities

• Pay Range: $19.00 - $21.00/hr
• Maintains customer satisfaction by providing problems-solving resources.
• Participates in onboarding new customers.
• Build strong relationships with customers and outside sales representatives.
• Answers customers' questions and be readily available to meet their needs.
• Provides order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
• Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
• Monitors open orders and resolves order issues and processing errors.
• Works directly with vendors on late orders.
• Manages customer details for accuracy.
• Acts as a liaison between the customer service department and other divisions in the company.
• Work in a team environment to ensure no disruptions to customers.
• Follows established company policies and procedures.
• Achieves customer service department objectives by contributing customer service information.

• 5+ Years of Customer Service
• Bi-lingual in Spanish is a plus
• Excellent communications skills
• Process improvement mindset
• Strong analytical and problem-solving skills
• Onboarding customers

• Health/Vision/Dental insurance.
• Paid vacation.
• Paid holidays.
• 401(k) with employer matching.
• Life insurance is provided.

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail