162 Customer Service Representative jobs in Noblesville

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.

Customer Service / Dispatcher Benefits | WHAT WE OFFER

• Bonus Opportunities
• Medical Benefits
• Paid Sick Days / Holidays
• Company Gatherings
• Recognition & Rewards
• Positive Team Atmosphere

• Effectively manage incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Schedule & communicate with technicians to meet customer requirements
• Assign work orders based on priority to the available workforce
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

• Provide exceptional customer service via phone, email, and chat, addressing inquiries, resolving issues, and processing requests with efficiency and empathy.
• Handle escalated customer complaints and complex service challenges, demonstrating a high level of patience and professionalism.
• Guide and mentor junior customer service representatives, sharing best practices and offering support as needed.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to ensure seamless service delivery and problem resolution.
• Identify opportunities for process improvement and contribute to the development of enhanced customer service strategies.
• Stay informed about product updates, service changes, and company policies to provide accurate information to customers.
• Participate in ongoing training and development programs to enhance skills and knowledge.
• Assist with special projects as assigned by management to support overall team objectives.
• Ensure compliance with company policies and procedures in all customer interactions.

• Minimum of 3-5 years of experience in a customer service role, preferably in a fast-paced environment.
• Proven experience in handling complex customer inquiries and de-escalating challenging situations.
• Strong verbal and written communication skills with a clear and professional demeanor.
• Proficiency in using CRM software and other customer service tools.
• Ability to multitask, prioritize, and manage time effectively in a high-volume setting.
• Excellent problem-solving and analytical skills.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Demonstrated ability to work both independently and as part of a team.
• Must be detail-oriented and committed to maintaining high standards of accuracy.
• Availability to work flexible hours, including some evenings or weekends, if required.

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.
• Comprehensive training programs.
• Employee wellness initiatives.

• Uphold the "Culture of Excellence" and provide high quality customer service to all clients all the time
• Comply with all banking regulations and our own Bank policies, procedures and objectives
• Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
• Provide clients with accurate account, product or service information
• Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler's checks), loan payments and safe deposit box rental payments in a timely, accurate manner
• Maintain basic knowledge of Bank services and products
• Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
• Balance transactions at end of day and verify cash totals
• Maintain working knowledge of branch capture system

• High School Diploma or equivalent
• Minimum of six months cash handling experience preferred for entry-level position
• High degree of accuracy and attention to detail
• Excellent communication and customer service skills, exhibiting a high degree of professionalism
• Excellent interpersonal skills, with proven ability to interact effectively with individuals from diverse backgrounds
• Basic computer proficiency and terminal knowledge
• Ability to interpret data and identify problems

• Uphold the "Culture of Excellence" and provide high quality customer service to all clients all the time
• Comply with all banking regulations and our own Bank policies, procedures and objectives
• Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
• Provide clients with accurate account, product or service information
• Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler's checks), loan payments and safe deposit box rental payments in a timely, accurate manner
• Maintain basic knowledge of Bank services and products
• Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
• Balance transactions at end of day and verify cash totals
• Maintain working knowledge of branch capture system

• High School Diploma or equivalent
• Minimum of six months cash handling experience preferred for entry-level position
• High degree of accuracy and attention to detail
• Excellent communication and customer service skills, exhibiting a high degree of professionalism
• Excellent interpersonal skills, with proven ability to interact effectively with individuals from diverse backgrounds
• Basic computer proficiency and terminal knowledge
• Ability to interpret data and identify problems

Looking to work with a dynamic team and have an exciting new career?

If so, here's some good news: Maximus anticipates hiring Customer Service Representatives to support our Indiana Eligibility team this summer!

Our Customer Service Representatives make an impact everyday bytakinginboundcallsfromMedicaid,SNAP,andTANF applicants, recipients, and other members of the community.

To make sure you don't miss this opportunity, complete an application today so we can contact you when our hiring starts.

Essential Duties and Responsibilities:

- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.

- Validate and calculate income, assess eligibility, and manage case referrals.

- Engage regularly with program participants on a daily basis.

- Potentially educate clients on fundamental program services and eligibility prerequisites.

- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.

- Fulfill additional responsibilities as delegated by Management.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Please note - there are no current opporutnities at this time. By completing an application to this requisition, you are submitting your information to be contacted about future hiring.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

18.00

Maximum Salary

$

18.00

Maximus is seeking Remote Bilingual Spanish Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Remote Bilingual Spanish Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply!

Please note: This is a temporary full-time position for the duration of the business need. This position is Remote.


All necessary equipment for the role will be provided.

Why Join Maximus?

- Competitive Compensation
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
-Professional Development Opportunities- Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents, which include, income, identity, and other eligibility verification documents.

- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

-Guide applicants through the Medicaid, SNAP, and TANF application processes.

-Provide clear and accurate information about program eligibility criteria.

-Ensure excellent customer service by addressing client concerns with patience and professionalism.

-Document interactions notate applications, and work across multiple systems to process eligibility.

-Maintain a high standard of confidentiality.

Work Environment Requirements: This is a fast paced, highly detailed oriented work environment. To succeed in this role, you must have a dedicated, quiet, and professional work environment, free from distractions. This ensures that you can focus on providing the highest level of service to our clients. A reliable high-speed internet connection is also required, as all computer equipment will be provided.

Training Requirements: Comprehensive training will be provided to ensure your success in assisting Virginia residents. Training will include live, instructor-led sessions via video, so a working webcam is mandatory. Active participation, including video engagement, is essential for successfully completing the training and maintaining ongoing performance standards.

WFH Dress Code Policy: When appearing on-camera, please ensure appropriate attire based on what will be in-view. All clothing should be without offensive language or inappropriate designs. Clothing should not be too revealing and should be free of holes, tears, or rips.

Minimum Requirements

- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.

Preferred skills

-High Volume Call Center experience

-Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs

-Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, Microsoft office and other CRM tools

-Ability to work independently in a remote environment

-Strong communication skills, both verbal and written

-High level of empathy, especially when interacting with individuals in vulnerable situations

-Strong computer skills, including the ability to navigate and work in multiple systems efficiently

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

18.46

Maximum Salary

$

18.46