414 Customer Service Roles jobs in Charlotte

This Opportunity
WSP is currently initiating a search for a **Senior Technical Director, Client Relations Manager/Office Lead** in our **Charlotte, NC** office.
This role provides leadership within our Southeastern Region to ensure transportation subject matter, technical deliverables, and programs are delivered with a level of quality that meets or exceeds acceptable industry and company standards. You will be responsible for SME innovation and administration; ensuring corporate compliance with all Local, State, and Federal Agency regulations; and providing pragmatic direction to address current and future planning challenges in a rapidly-changing and complex business climate.
At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!
Your Impact
+ Provide proactive and strategic process and people leadership for the design, implementation, and administration of the engineering discipline's project and program involvement, promoting a robust awareness of the function's expertise and capabilities throughout the company.
+ Accountable for overall management and successful execution of engineering projects within the engineering discipline, monitoring internal and external events, expenses, performance, and profitability.
+ Accountable for the overall long-term strategy, growth, and pipeline development of Civil Engineering for WSP in assigned area of responsibility, with a focus on infrastructure opportunities in all disciplines (planning, design, and strategic consulting and program/construction management).
+ Oversee the discipline's vision and mission to promote an appropriate value proposition that accounts for corporate and WSP client business strategy, governmental regulations and policies, and QA/QC in delivery.
+ Create a learning culture that values innovative subject matter expertise and fosters effective and continual personal development.
+ Develop and implement a communication strategy to increase the effectiveness of discipline-related processes, systems, and practices, and mitigating discipline-related risks.
+ Serve as the company's civil engineering discipline subject matter expert to a variety of internal / external entities including Federal, State, and Local Agencies, Clients, Subcontractors, industry-related groups, and various government and community entities.
+ Manages overall engineering discipline performance and provides inspiring leadership to assigned management and staff.
+ Develop extensive high-level business contacts and client base for providing high level civil engineering services including identifying additional business development opportunities, and cross-selling of other WSP capabilities.
+ Remain current in latest civil engineering techniques and practices.
+ Collaborates with professionals and senior leadership from a variety of disciplines to provide future ready solutions for clients.
+ Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP's Code of Conduct and related policies and procedures.
+ Perform additional responsibilities as required by business needs.
Who You Are
**Required Qualifications**
+ Bachelor's Degree in Engineering, or closely related discipline.
+ 15+ years of relevant post education experience in engineering, civil and infrastructure design.
+ Engineer license required (multi-state preferred).
+ Advanced SME-level proficiency with civil engineering principles, practices, process, design/build, standard of care, and the application to permitting and project work-related issues.
+ Strong working knowledge of relevant civil construction laws, codes, regulations, compliance practices, and record-keeping requirements, and the business impact upon the organization.
+ Demonstrated ability with establishing, implementing, and managing enterprise-wide, discipline-related programs, projects, and practices.
+ Excellent leadership and interpersonal communication skills with the ability to manage a large span of control while effectively, persuasively, and tactfully interacting with employees at all levels of the organization.
+ Strategic lateral thinking and strong analytical skills with attention to detail and prioritization of responsibilities in a pressure work environment.
+ Demonstrate a high level of organizational agility to gain the support and cooperation of executive management, clients, and key stakeholders.
+ Strong ability to quickly adapt to change and demonstrate flexibility to a variety of schedules and hours to meet business needs.
+ Advanced knowledge and proficiency with office automation, discipline-specific software, technology, math principles, predictive models, spreadsheets, and tools used in the corporate environment.
+ Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies.
+ Occasional travel may be required depending on project-specific requirements.
**Preferred Qualifications**
+ Master's Degree in Engineering.
#LI-MG1
**About WSP**
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
**NOTICE TO THIRD PARTY AGENCIES:**
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

**JOB SUMMARY**
Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.
**RESPONSIBILITIES**
+ Identify customer and department needs and satisfy them effectively.
+ Maintain and develop assigned customer base.
+ Working knowledge of all products and categories to drive penetration of existing accounts.
+ Cross-train and foster solid working relationships within department and with other departments.
+ Input orders into computer system.
+ Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
+ Responsible for creating and maintaining necessary company and customer files.
+ Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
+ Support company sales and gross profit projections and goals as needed.
+ Adhere to operational procedures.
+ Attend meetings as scheduled.
+ Work with sales team.
+ Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
+ Attends department sales meetings, as scheduled, and participates in other activities as requested.
+ Working different days, hours and overtime may be needed occasionally.
+ Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
+ Perform other duties as required.
**Education**
+ High school diploma or general education degree (GED)
**Experience and Professional Skills**
+ One (1) year minimum experience in sales and/or customer service position preferred.
+ Specialty food, specialty business, and/or culinary experience preferred.
+ Working knowledge of MS Office (Word, Excel, and Outlook).
+ Strong numeric and alpha-numeric data entry skills.
+ Proven ability to communicate effectively in a positive manner both verbally and in writing.
+ Attention to detail, accuracy, effectiveness, and efficiency.
**QUALIFICATIONS**
+ Pursues knowledge, education, training, and development opportunities.
+ Shares expertise with others.
+ Customer service to internal and external customers.
+ Solicits internal and external customer feedback to improve service and processes.
+ Responds to requests for service and assistance.
+ Maintains confidentiality.
+ Participates in meetings, presentations, and demonstrations.
+ Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
+ Communicates clearly and effectively through written, spoken, and other media.
+ Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
+ Contributes to building a positive team spirit.
+ Follows policies and procedures.
+ Supports the organization's goals and values.
+ Uses time efficiently, prioritizes and plans work activities.
+ Treats others with respect and consideration regardless of their status or position.
+ Adheres to safety and security procedures.
+ Reliable and timely attendance.
+ Follows instructions and management direction.
+ Strong communication and interpersonal skills.
+ Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas.
+ Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others.
+ Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
+ Ability to assess situations and problem solve with and/or without direction and instruction.
**PHYSICAL REQUIREMENTS**
+ The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Regularly required to:**
+ Sit for extended periods.
+ Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
+ Talk
+ Hear
**Occasionally required to:**
+ Stoop, kneel, crouch, and/or crawl.
+ Lift and/or move up to 25 pounds.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ The work environment is moderately loud.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Description
+ Handle customer inquiries via phone, email, and chat with professionalism and promptness.
+ Support customers with product-related inquiries and guide them through order placement and fulfillment.
+ Accurately document customer interactions, orders, and service requests within the system.
+ Work collaboratively with team members to troubleshoot challenges and enhance customer satisfaction.
+ Contribute to sales efforts by recommending products and services aligned with customer needs.
+ Read and interpret construction blueprints to ensure accurate order processing and customer guidance.
+ Adhere to company policies and procedures to maintain compliance in every customer interaction.
Requirements
Answering Inbound Calls, Call Center Customer Service, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Word, Order Entry, Schedule Appointments, Understand BluePrints
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.