412 Customer Service Roles jobs in Charlotte
Client Relations Coordinator
Posted 1 day ago
Job Viewed
Job Description
Why Anchor Loans?Anchor Loans is one of several operating companies owned by Pretium Partners (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.Anchor Loans, established in 1998, is the nation's leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $0 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.Position SummaryAnchor Loans is looking for Client Relations Coordinators who are passionate about the customer experience and want to learn about business purpose lending. No Lending Experience is required. A successful Client Relations Coordinator has a strong appetite to learn, is motivated by "getting" a deal done and can seamlessly toggle between relationship management and deal analysis. This role can be stepping stone to an Account Executive (sales/originations), and the ideal candidate is motivated to watch, listen, learn and build the Anchor brand and influence the upward trajectory of Sales Activity. Add a shot of enthusiasm and passion for the job and you'll be our ideal candidate. Experience as a loan officer assistant or processing experience is a plus, but not required. Essential Duties & ResponsibilitiesSupport a Sr. Account Executive (AE) in sizing, documenting and getting a loan closedIdentify new customers and lending opportunities with property investors, and/or referral partners like brokers, realtors, buildings and other referral sourcesPrimary focus on supporting originators, building and strengthening relationships with property investors, brokers and real estate agents from a variety of sources including company leads, referrals, industry events, etcManage lead through loan activities in the CRM, on behalf of the Sr. AE, including scoping, marketing and lead segmentation activitiesEvaluate all transactions using standardized tools to size the deal(s), create quotes and terms sheetsCollaborate with the Sales and Marketing teams to identify all potential business sources working towards the goal of meeting monthly loan volume goalsPre-qualify loan packages when borrowers or brokers require assistanceWork directly with potential borrowers to obtain initial documentationMonitor pipeline reports to determine status of all loans and act to alleviate any potential problemsBe a Brand Ambassador by supporting Account Executives with social like blog posting, online posts and re-posts and marketing strategies to be in front of your current and future customer basesMaintain constant and transparent dialogue with customers to keep them informed of status on submitted loansLearn all the operations and credit functions creating strong partnerships with Processing, Valuations, Construction and Underwriting Department Leaders; provide overall loan pipeline prioritization and identify inter department roadblocksPerforming related duties and special projects as assignedRequirementsStrong work ethic and willingness to take initiativeHigh level of organization and detail-orientation, a mustAdvanced problem-solving and analysis skillsHealthy mix of innovation and resourcefulness - ability to handle pressure, balance personal resourcefulness and individual drive in a team-based environmentDemonstrated experience with social media platforms, such as LinkedIn, Facebook, Twitter, and Instagram, a plusExcellent communication; superior oral and written skillsStrong knowledge of spreadsheets, databases and presentation softwareAbility to work independently and with a team to meet deadlines, always with a good attitude and focus on getting it doneProficient in Microsoft Office, with aptitude to learn new software and systemsPreferred, not required•Bachelor's degree in accounting, marketing or financeWork Environment:This a hybrid position that requires in-office attendance four days per week at our office in the Ballantyne area of Charlotte, NC. Five days a week in office is encouraged.CompensationThe base pay range for this position is $6 ,000 to 75,000 per year plus an incentive compensation bonus.What We Offer:The values of our employees reflect those of the company as a whole. If you embrace teamwork, innovation, and accountability you'll feel right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members for success by offering a competitive benefits package that includes:Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insuranceGenerous sick leave & vacation benefits for rest, relaxation, and personal pursuitsHighly competitive performance bonus401(k) retirement program with employer matchTuition reimbursement toward professional developmentWorkplace Celebrations, Team Building, Charity Drives, and Food Truck luncheonsOnsite gym (Thousand Oaks only)12 Paid HolidaysDiversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Senior Technical Director, Client Relations Manager/Office Lead

Posted today
Job Viewed
Job Description
WSP is currently initiating a search for a **Senior Technical Director, Client Relations Manager/Office Lead** in our **Charlotte, NC** office.
This role provides leadership within our Southeastern Region to ensure transportation subject matter, technical deliverables, and programs are delivered with a level of quality that meets or exceeds acceptable industry and company standards. You will be responsible for SME innovation and administration; ensuring corporate compliance with all Local, State, and Federal Agency regulations; and providing pragmatic direction to address current and future planning challenges in a rapidly-changing and complex business climate.
At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!
Your Impact
+ Provide proactive and strategic process and people leadership for the design, implementation, and administration of the engineering discipline's project and program involvement, promoting a robust awareness of the function's expertise and capabilities throughout the company.
+ Accountable for overall management and successful execution of engineering projects within the engineering discipline, monitoring internal and external events, expenses, performance, and profitability.
+ Accountable for the overall long-term strategy, growth, and pipeline development of Civil Engineering for WSP in assigned area of responsibility, with a focus on infrastructure opportunities in all disciplines (planning, design, and strategic consulting and program/construction management).
+ Oversee the discipline's vision and mission to promote an appropriate value proposition that accounts for corporate and WSP client business strategy, governmental regulations and policies, and QA/QC in delivery.
+ Create a learning culture that values innovative subject matter expertise and fosters effective and continual personal development.
+ Develop and implement a communication strategy to increase the effectiveness of discipline-related processes, systems, and practices, and mitigating discipline-related risks.
+ Serve as the company's civil engineering discipline subject matter expert to a variety of internal / external entities including Federal, State, and Local Agencies, Clients, Subcontractors, industry-related groups, and various government and community entities.
+ Manages overall engineering discipline performance and provides inspiring leadership to assigned management and staff.
+ Develop extensive high-level business contacts and client base for providing high level civil engineering services including identifying additional business development opportunities, and cross-selling of other WSP capabilities.
+ Remain current in latest civil engineering techniques and practices.
+ Collaborates with professionals and senior leadership from a variety of disciplines to provide future ready solutions for clients.
+ Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP's Code of Conduct and related policies and procedures.
+ Perform additional responsibilities as required by business needs.
Who You Are
**Required Qualifications**
+ Bachelor's Degree in Engineering, or closely related discipline.
+ 15+ years of relevant post education experience in engineering, civil and infrastructure design.
+ Engineer license required (multi-state preferred).
+ Advanced SME-level proficiency with civil engineering principles, practices, process, design/build, standard of care, and the application to permitting and project work-related issues.
+ Strong working knowledge of relevant civil construction laws, codes, regulations, compliance practices, and record-keeping requirements, and the business impact upon the organization.
+ Demonstrated ability with establishing, implementing, and managing enterprise-wide, discipline-related programs, projects, and practices.
+ Excellent leadership and interpersonal communication skills with the ability to manage a large span of control while effectively, persuasively, and tactfully interacting with employees at all levels of the organization.
+ Strategic lateral thinking and strong analytical skills with attention to detail and prioritization of responsibilities in a pressure work environment.
+ Demonstrate a high level of organizational agility to gain the support and cooperation of executive management, clients, and key stakeholders.
+ Strong ability to quickly adapt to change and demonstrate flexibility to a variety of schedules and hours to meet business needs.
+ Advanced knowledge and proficiency with office automation, discipline-specific software, technology, math principles, predictive models, spreadsheets, and tools used in the corporate environment.
+ Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies.
+ Occasional travel may be required depending on project-specific requirements.
**Preferred Qualifications**
+ Master's Degree in Engineering.
#LI-MG1
**About WSP**
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
**NOTICE TO THIRD PARTY AGENCIES:**
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.
**RESPONSIBILITIES**
+ Identify customer and department needs and satisfy them effectively.
+ Maintain and develop assigned customer base.
+ Working knowledge of all products and categories to drive penetration of existing accounts.
+ Cross-train and foster solid working relationships within department and with other departments.
+ Input orders into computer system.
+ Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
+ Responsible for creating and maintaining necessary company and customer files.
+ Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
+ Support company sales and gross profit projections and goals as needed.
+ Adhere to operational procedures.
+ Attend meetings as scheduled.
+ Work with sales team.
+ Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
+ Attends department sales meetings, as scheduled, and participates in other activities as requested.
+ Working different days, hours and overtime may be needed occasionally.
+ Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
+ Perform other duties as required.
**Education**
+ High school diploma or general education degree (GED)
**Experience and Professional Skills**
+ One (1) year minimum experience in sales and/or customer service position preferred.
+ Specialty food, specialty business, and/or culinary experience preferred.
+ Working knowledge of MS Office (Word, Excel, and Outlook).
+ Strong numeric and alpha-numeric data entry skills.
+ Proven ability to communicate effectively in a positive manner both verbally and in writing.
+ Attention to detail, accuracy, effectiveness, and efficiency.
**QUALIFICATIONS**
+ Pursues knowledge, education, training, and development opportunities.
+ Shares expertise with others.
+ Customer service to internal and external customers.
+ Solicits internal and external customer feedback to improve service and processes.
+ Responds to requests for service and assistance.
+ Maintains confidentiality.
+ Participates in meetings, presentations, and demonstrations.
+ Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
+ Communicates clearly and effectively through written, spoken, and other media.
+ Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
+ Contributes to building a positive team spirit.
+ Follows policies and procedures.
+ Supports the organization's goals and values.
+ Uses time efficiently, prioritizes and plans work activities.
+ Treats others with respect and consideration regardless of their status or position.
+ Adheres to safety and security procedures.
+ Reliable and timely attendance.
+ Follows instructions and management direction.
+ Strong communication and interpersonal skills.
+ Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas.
+ Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others.
+ Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
+ Ability to assess situations and problem solve with and/or without direction and instruction.
**PHYSICAL REQUIREMENTS**
+ The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Regularly required to:**
+ Sit for extended periods.
+ Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
+ Talk
+ Hear
**Occasionally required to:**
+ Stoop, kneel, crouch, and/or crawl.
+ Lift and/or move up to 25 pounds.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ The work environment is moderately loud.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Customer Service Representative
Posted 12 days ago
Job Viewed
Job Description
Location: Charlotte, NC
Pay would be $19-$1
M-F 8am-5PM
Bilingual a plus
Duties include but not limited to: answering phones, Order entry/data entry, email communication w/ customers, handling walk in customers at our counter, order picking for customer pickups.
**Pay Details:** 19.00 to 21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
Customer Service Representative

Posted 15 days ago
Job Viewed
Job Description
+ Handle customer inquiries via phone, email, and chat with professionalism and promptness.
+ Support customers with product-related inquiries and guide them through order placement and fulfillment.
+ Accurately document customer interactions, orders, and service requests within the system.
+ Work collaboratively with team members to troubleshoot challenges and enhance customer satisfaction.
+ Contribute to sales efforts by recommending products and services aligned with customer needs.
+ Read and interpret construction blueprints to ensure accurate order processing and customer guidance.
+ Adhere to company policies and procedures to maintain compliance in every customer interaction.
Requirements
Answering Inbound Calls, Call Center Customer Service, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Word, Order Entry, Schedule Appointments, Understand BluePrints
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
CUSTOMER SERVICE REPRESENTATIVE

Posted 15 days ago
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
CUSTOMER SERVICE REPRESENTATIVE

Posted 15 days ago
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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CUSTOMER SERVICE REPRESENTATIVE

Posted 15 days ago
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
CUSTOMER SERVICE REPRESENTATIVE

Posted 15 days ago
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
CUSTOMER SERVICE REPRESENTATIVE

Posted 15 days ago
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.