539 Customer Service Roles jobs in Mckinney
Healthcare Recruiter & Client Relations Specialist
Posted 4 days ago
Job Viewed
Job Description
About the job Healthcare Recruiter & Client Relations Specialist Nature of the Job:Hybrid role (2 days in-office and 3 days remote)Part-time: 20 hours per weekResponsibilities:Client and Candidate Relationship Management: Reach out and maintain relationships with clients, providers, and candidates, ensuring consistent communication and follow-up.Effective Communication: Communicate client requests and needs clearly to the internal team, aiding in identifying the best candidates for open positions.Onboarding Assistance: Support the candidate onboarding process by coordinating with HR and other departments to ensure a smooth transition.Event Representation: Attend and represent Mcare Agency at career fairs, both onsite and virtual, to network with potential candidates and industry professionals.Process Improvement Feedback: Provide valuable feedback on internal processes to help improve efficiency and effectiveness.Qualifications:Excellent verbal and written communication skills, along with strong customer service abilities to build and maintain relationships.Well-organized with the ability to multi-task and work effectively in a multicultural team environment.Excellent problem-solving skills and the ability to work independently.Ability to maintain confidentiality with a high degree of integrity and professionalism.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and an understanding of how to utilize social media for recruitment and communication.Knowledge of recruitment processes and HR practices is a plus.Alignment with the goals and mission of Mcare Agency, specifically promoting competitive employment for people with disabilities.Compensation:Base salary + Commission + BonusBenefits:Opportunity to learn and enhance professional skillsGreat program for students seeking internshipJob Type: Part-timePay: From $15.00 per hourExpected hours: 20 per weekBenefits:401(k)Dental insuranceEmployee assistance programFlexible scheduleHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceReferral programVision insuranceSchedule:4 hour shiftAfter schoolDay shiftMonday to FridayExperience:Recruiting: 1 year (Required)Ability to Commute:Plano, TX 75023 (Required)Ability to Relocate:Plano, TX 75023: Relocate before starting work (Required)Work Location: In person
Digital Marketing and Client Relations Coordinator (Plano, TX)
Posted 13 days ago
Job Viewed
Job Description
The Digital and Content Marketing Coordinator will play a vital role in the marketing team, responsible for developing and executing digital marketing strategies to enhance brand visibility, drive engagement, and support business goals. This role will include managing social media accounts, creating engaging content across various channels, and analyzing performance metrics to optimize campaigns. The ideal candidate should be a creative thinker, skilled writer, and passionate about digital marketing trends and strategies.
Key Responsibilities:
1. Content Creation & Management
- Develop, write, and edit content for various digital platforms, including blogs, social media, email newsletters, and website copy.
- Work with the CEO to align content with brand voice and messaging strategies.
- Coordinate visual assets for digital content, working with designers and external vendors when necessary.
2. Social Media Management
- Plan, implement, and monitor social media campaigns across platforms (e.g., LinkedIn, Instagram, Twitter, Facebook).
- Schedule regular posts, interact with followers, and respond to comments and inquiries to foster community engagement.
- Track and analyze social media metrics, providing recommendations for improved performance.
3. Email Marketing
- Create, design, and distribute email campaigns that align with brand objectives.
- Monitor and analyze email marketing performance, including open rates, click-through rates, and conversions.
- Maintain and segment the email marketing database for targeted communication.
4. Digital Advertising & Analytics
- Assist in planning and executing paid digital marketing campaigns (e.g., Google Ads, social media ads).
- Monitor, track, and report on campaign performance, providing insights and suggestions for improvement.
- Utilize analytics tools (Google Analytics, social media insights, etc.) to measure campaign success and make data-driven decisions.
5. Collaboration & Coordination
- Work closely with internal teams (sales, design, product) to ensure marketing efforts are integrated and support overall business goals.
- Coordinate with external partners and agencies as needed to support marketing initiatives.
6. Market Research & Trend Analysis
- Stay up to date with the latest trends and best practices in digital marketing, social media, and content creation.
- Conduct competitor analysis and audience research to inform content and campaign strategies.
Qualifications:
- Bachelor's degree in Marketing, Communications, Journalism, or related field.
- 1-3 years of experience in digital marketing, content creation, or a related role.
- Strong writing, editing, and proofreading skills with a keen eye for detail.
- Proficiency in digital marketing tools (e.g., social media schedulers, email marketing software, analytics platforms).
- Basic knowledge of SEO best practices and content management systems (CMS).
- Experience with graphic design software (e.g., Canva, Adobe Creative Suite) is a plus.
- Strong analytical skills and ability to interpret data to improve campaign performance.
- Excellent communication skills and ability to work both independently and as part of a team.
- Highly organized, with strong project management skills and ability to multitask in a fast-paced environment.
Personal Attributes:
- Creative thinker with a passion for storytelling and brand building.
- Enthusiastic about learning and staying current with digital marketing trends.
- Self-motivated, proactive, and able to take ownership of projects from start to finish.
- Ability to adapt quickly to changing priorities and deadlines.
- Team player
Benefits :
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Dynamic and collaborative work environment.
Application Process:
Interested candidates should submit a resume, cover letter, and portfolio (if available) showcasing content and digital marketing work.
Department: Direct Clients
This is a full time position
Help Desk and Cloud Support
Posted 7 days ago
Job Viewed
Job Description
Department: IT
Company Overview
DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that solve tomorrow’s challenges today.
Job Summary
DAVACO is seeking a Help Desk & Cloud Support Technician to serve as the go-to IT resource for our in-office environment. This role is split between help desk support (70%) and cloud/endpoint management (30%) using Microsoft Intune. You will troubleshoot day-to-day IT issues, manage user accounts and devices, and support cloud-based tools that keep our fully cloud-based company running efficiently. This position is perfect for someone who enjoys problem-solving, thrives in fast-paced environments, and wants to gain hands-on experience with modern IT systems and security practices.
Key Responsibilities
Help Desk Support (70%)
- Act as the first point of contact for end-user support via ticketing system, chat, phone, or email.
- Troubleshoot and resolve hardware, software, and connectivity issues for Windows, macOS, and mobile devices.
- Provide support for productivity and collaboration tools such as Microsoft 365, Teams, SharePoint, and Zoom.
- Document technical procedures and maintain internal knowledge base articles.
- Assist with onboarding and offboarding, including account setup, device provisioning, and access management.
- Escalate complex issues to senior team members when needed.
- Utilize AI tools (e.g., ChatGPT, Claude) to research and troubleshoot technical challenges efficiently.
- Assist in managing endpoints using Microsoft Intune (device compliance, application deployment, configuration profiles, conditional access).
- Support automation of endpoint provisioning and patching processes.
- Monitor system health and alerts within Intune and Microsoft 365 admin center.
- Monitor dashboards for vulnerabilities and take proactive steps to resolve issues.
- Collaborate with the IT team on cloud-related projects and process improvements.
- Ensure adherence to security policies and compliance requirements across endpoints.
- Strong troubleshooting skills across Windows, macOS, and mobile platforms.
- Familiarity with Microsoft 365 suite (Teams, SharePoint, Outlook, etc.).
- Experience with Microsoft Intune or similar endpoint management solutions.
- Understanding of security best practices and endpoint compliance.
- Excellent communication and customer service skills; able to explain technical issues to non-technical users.
- Ability to work onsite and manage multiple tasks in a fast-paced environment.
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Fundamentals
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
DAVACO LP is an Equal Opportunity Employer and Supports a Diverse, Inclusive Work Environment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Drug-Free Workplace
We maintain a drug-free workplace and perform pre-employment, random, reasonable suspicion, and post-accident substance abuse testing. We also perform pre-employment background checks.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at and/or ( .
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Call Center Customer Service Representative
Posted today
Job Viewed
Job Description
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We're hiring Customer Service Representatives to deliver exceptional support to our clients. If you're friendly, patient, and solution-oriented, this is the role for you!
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently.
- Document all interactions in the CRM system.
- Follow up with customers to ensure satisfaction.
- Adhere to company policies and quality standards.
- Collaborate with team members to improve service delivery.
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older.
- High school diploma or GED required.
- Fluent in English and Spanish.
- Excellent communication and interpersonal skills.
- Ability to handle high call volumes and multitask.
- Strong attention to detail and organizational skills.
- Previous customer service experience is preferred.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
ABOUT US
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Call Center Customer Service Representative
Posted today
Job Viewed
Job Description
Job Description:
We are seeking a motivated and empathetic Contact Center Representative to join our dynamic team. In this role, you will be the first point of contact for our guests, handling a variety of service, product, and sales-related inquiries. This position is ideal for individuals with strong problem-solving skills, a passion for customer service, and the ability to thrive in a fast-paced, constantly evolving environment. If you’re looking for a job where you’ll be empowered to make decisions on the spot and are committed to helping customers with a positive and solutions-driven attitude, we want to hear from you!
Key Responsibilities:
- Engage with customers daily through phone calls, addressing a wide range of inquiries related to products, services, and sales.
- Provide exceptional customer service by actively listening to customer needs, asking probing questions, and using available resources to find the best solutions.
- No scripts – interact naturally with customers while following established SOPs, ensuring each call is personalized and focused on delivering the best outcome for the customer.
- Handle high call volume (typically 20–35 calls per day, with some variance), managing your time effectively while providing quality service on every interaction.
- Troubleshoot customer issues related to products, services, dealerships, keys, apps, and more. You'll use advanced systems and resources like Salesforce and Telematics to find solutions.
- Work within a team-oriented environment, collaborating with colleagues to ensure customer issues are resolved quickly and effectively.
- Be transparent and candid with customers, ensuring they understand how we can assist them and the scope of our services.
- Manage call flow while multitasking across different systems and platforms to document, track, and resolve customer issues efficiently.
- Adapt to new KPIs and performance metrics, with ongoing coaching and feedback to improve both individual and department performance.
Qualifications:
- High school diploma required; a degree is a plus but not mandatory.
- Proven ability to think critically, problem-solve, and take initiative.
- Experience in customer service, retail, or other roles where communication and empathy are key
- Strong time management skills with the ability to manage multiple tasks in a fast-paced environment.
- Positive language and attitude, with an emphasis on creative problem-solving and solutions-driven service.
- Ability to work independently, adapt quickly to change, and learn new systems and processes.
- Willingness to engage in a candid, transparent work environment where performance and expectations are clearly communicated.
Training:
- A comprehensive 6-week training program, followed by additional hands-on learning sessions to develop proficiency in troubleshooting, resources, and systems.
- On-the-job coaching with a focus on real-time problem-solving and step-by-step learning, ensuring you have the skills needed to succeed.
- Continued access to knowledge articles through Salesforce to help you find the right solutions for customers.
Performance Metrics:
- Your performance will be measured by key metrics such as Average Handle Time (AHT), quality of service, and other departmental KPIs.
- You’ll have transparent access to your own performance data and comparisons with peers, helping you continuously improve and grow.
Career Progression:
- Opportunities for advancement into case management, with the potential to take on more complex and in-depth tasks, such as managing customer issues related to dealerships, contracts, and telematics systems.
- Possibility to move into specialized areas based on performance, with additional training for more in-depth product knowledge and customer engagement.
Call Volumes and Flexibility:
- Average call volume is 20-35 calls per day (with potential for up to 50 during peak times).
What We’re Looking For:
- Candidates who are motivated, positive, and genuinely care about providing excellent customer service.
- Problem-solvers who can think critically and adapt to new challenges.
- Strong communicators who are comfortable with high call volumes and can maintain a calm, empathetic tone in every interaction.
- Seniority Level
- Associate
- Industry
- IT Services and IT Consulting
- Employment Type
- Contract
- Job Functions
- Customer Service
- Information Technology
- Skills
- Contact Centers
- Customer Service
- Problem Solving
- Performance Metrics
- Communication
- Key Performance Indicators
- Creative Problem Solving
- Troubleshooting
- Training
- Skilled Multi-tasker
Customer Service Representative
Posted 11 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries with active listening and thoughtful questioning to deliver effective solutions.
- Redirect or escalate calls to appropriate team members while maintaining clear communication and workflow coordination.
- Expand knowledge of company processes and transactions to enhance service capabilities and assist other departments when needed.
- Identify and report workflow or service issues to leadership to prevent disruptions in customer experience.
- Adhere to company standards, training guidelines, and legal requirements while performing daily tasks.
- Maintain professionalism and composure during challenging situations to uphold high service standards.
- Prepare clear and concise written communication to address customer concerns or document interactions.
- Collaborate across departments to resolve grievances and ensure customer satisfaction.
- Utilize company software and tools efficiently to manage customer data and service records. Requirements
- Bilingual in Spanish required
- At least one year of experience in customer service, ideally in a call center environment.
- Proficiency in Microsoft Office/365 applications and the ability to quickly learn proprietary and vendor software.
- Strong ability to read, comprehend, and create written communications at a basic level.
- Excellent listening skills with the ability to clarify and address customer needs.
- Demonstrated ability to remain composed and focused under stress or ambiguity.
- Capacity for learning agility, including the ability to grasp new concepts quickly and avoid repeated mistakes.
- Commitment to finding solutions that benefit both the customer and the company.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 16 days ago
Job Viewed
Job Description
Responsibilities:
- Address customer inquiries and resolve complaints with empathy and attention to detail.
- Accurately process orders, returns, and exchanges while maintaining detailed records of all interactions.
- Follow up with customers to ensure their issues are fully resolved and their experience meets expectations.
- Collaborate with internal teams to address customer needs and facilitate solutions.
- Escalate more complex issues to the appropriate departments when necessary.
- Identify opportunities to enhance the customer experience and improve loyalty.
- Provide customers with requested reporting on a regular basis.
- Maintain a thorough understanding of company systems and processes to effectively assist customers.
- Handle inbound and outbound calls efficiently to address customer concerns. Requirements - Previous experience in a customer service or call center role.
- Strong verbal and written communication skills to effectively engage with clients.
- Proficiency in customer service software and tools, including Microsoft Excel.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A problem-solving mindset with keen attention to detail.
- High school diploma or equivalent; a college degree is preferred.
- A positive attitude and a collaborative, team-oriented approach.
- Experience with order entry and managing customer inquiries via inbound and outbound calls. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative
Posted 23 days ago
Job Viewed
Job Description
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Customer Service Representative
Posted 23 days ago
Job Viewed
Job Description
Responsibilities:
- Build and nurture strong relationships with multi-million dollar accounts, acting as a primary point of contact for sales and support.
- Address and resolve escalated customer concerns, including complex orders, returns, and logistical challenges.
- Collaborate with internal departments to expedite requests, coordinate workflows, and ensure timely resolution of account-related issues.
- Prepare and deliver detailed reports on open orders, shipments, returns, credits, and overall account satisfaction.
- Investigate shipping and logistical problems, providing creative solutions to ensure smooth processes.
- Monitor and analyze data using relevant systems, producing actionable insights for customers and the sales team.
- Participate in industry events such as trade shows to foster relationships and represent the company.
- Execute administrative tasks related to order adjustments, rush requests, and shipping updates as needed.
- Work proactively to identify opportunities for process improvement and enhance the customer experience.
- Contribute to team efforts by taking on additional responsibilities as required. Requirements - High school diploma required; college degree preferred.
- A minimum of 3 years of relevant experience in customer service and sales support.
- Proficiency in SAP or Oracle systems is highly desirable.
- Strong skills in Microsoft Excel and the Microsoft Office suite.
- Familiarity with communication platforms such as Teams, Skype, or Zoom.
- Proven ability to handle multiple tasks and work effectively under pressure.
- Excellent verbal and written communication skills for interacting with clients, sales teams, and internal departments.
- Demonstrated ability to analyze and resolve moderately complex problems with creativity and initiative. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted today
Job Viewed
Job Description
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Customer Service Representative
Job Title: Customer Service Representative
Location: Richardson, TX (On-Site)
Type of Hire: Full-time
Interview: In-person
Job Summary
We are seeking a highly knowledgeable and empathetic Senior Retirement Specialist / Retirement Lead to oversee and manage our retirement programs. The ideal candidate will be responsible for providing strategic leadership, operational execution, and employee support related to retirement planning, pension administration, and regulatory compliance. This role plays a vital part in ensuring a smooth and informed transition for employees approaching retirement.
Key Responsibilities
- Lead and manage retirement benefit programs including pensions, 401(k), defined benefit and defined contribution plans, and early retirement packages.
- Serve as the subject matter expert on retirement-related policies, plans, and procedures.
- Advise employees on retirement options, financial implications, timelines, and eligibility criteria.
- Collaborate with payroll, legal, and finance teams to ensure compliance with regulatory requirements (ERISA, IRS, DOL, etc.).
- Coordinate with third-party vendors, actuaries, and retirement plan administrators.
- Develop and deliver retirement education programs, webinars, and one-on-one consultations.
- Support audits and ensure accurate record-keeping and reporting related to retirement plans.
- Handle complex retirement calculations and retirement plan issues, providing tailored solutions.
- Monitor trends and recommend enhancements to the company’s retirement programs.
- Serve as an escalation point for retirement-related inquiries and exceptions.
Required Qualifications
- Bachelor's degree in Human Resources, Finance, Business Administration, or related field.
- 5–8+ years of experience in retirement benefits, HR operations, or employee benefits management.
- In-depth knowledge of retirement regulations (ERISA, IRS rules, pension compliance, etc.).
- Experience with retirement platforms (e.g., Workday, ADP, Fidelity, Vanguard, etc.).
- Excellent interpersonal and communication skills with a customer-first approach.
- Strong analytical, organizational, and problem-solving skills.
Preferred Qualifications
- CEBS, RPA, or other retirement/benefits-related certifications.
- Experience working in a multinational or matrixed organization.
- Ability to manage sensitive conversations with professionalism and empathy.
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The approximate hourly pay compensation range for this position is ($19/hr to $21/hr). The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity
Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”
Location-based Roles – “Los Angeles, California based candidates are not eligible for this role. area candidates are eligible for this role only.”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.