78 Customer Support Specialist jobs in Schoolcraft

RESPONSIBILITIES AND DUTIES

Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:

• Creates, completes, updates, and reviews employee and client records (PR, CS)
• Enters information into computer databases for effective record keeping (All)
• Administers new and existing DocuSign accounts (PR, CS)
• Prepares and sends documents via mail using approved communications (PR, CS)
• Ensures the proper naming and saving of documents in the document management system (PR, CS)
• Assists stakeholders in returning documents (PR, CS)
• Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
• Ensures all compliance standards are met for audit purposes (All)
• Performs timesheet reviewing (PY)
• Performs time-tracking (PY)
• Performs proofing & posting (PY)
• Reviews overlap and overtime reports (PY, CS)
• Makes and receives phone calls to support external and internal stakeholders (All)
• Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
• Works with supervisor to identify strategies for reducing errors (All)
• Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP's) (CS, PY)
• Completes administrative tasks such as filing, copying, data entry, etc. (All)
• Prepares and submits invoices to agencies (B)
• Applies payments (B)
• Collects on unpaid claims (B)
• Maintains confidentiality of records relating to clients (All)
• Collaborates with other staff members to optimize delivery of services (All)
• Identifies opportunities to improve GT processes (All)
• Upholds company values and mission (All)
• Other duties as assigned (All)

EDUCATION

• High School Diploma or GED required
• Associate degree preferred

EXPERIENCE AND QUALIFICATIONS

• At least 1 year of related work experience
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating, and maintaining a highly effective team
• Competent in the use of Microsoft programs and the Internet
• Competent use of Excel

WORK ENVIRONMENT

• Work is performed in a typical office setting or home office (if not local).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Handle inbound requests for assistance in relation to end-user function and hardware requests including, but not limited to, telecommunications, networking programming and general "how to" questions employees may experience while performing daily tasks.
Primary Responsibilities
+ Answer inbound calls, manage email requests and requests logged via Service Desk ticketing solution in a timely and accurate manner while striving to reduce repeat calls for the same issue/user
+ Provide first call resolution to at least 70% of inbound requests
+ Log all requests in the Service Desk ticketing solution
+ Triage requests and determine which can be handled immediately and which need to be passed on for further assistance, then set the handling priority
+ Monitor issues, address user termination, and disable all system access upon receipt of notification
+ Provide on-the-spot training for training related issues
+ Provide systematic updates of circuit outages via ticketing system
+ Provide call backs for items within their range of knowledge which couldn't be handled previously due to time constraints
+ Ensure imaging systems are online and operating correctly
+ Continually update management staff with information regarding and recurring/abnormal/critical issues
+ Provide weekly rotating on call support, typically solo over the weekends
Job Qualifications
Education:
+ High school diploma or equivalent
+ ITIL Foundations Certification preferred
Experience:
+ 1+ year of experience in a service desk environment
+ AS400 command line and SAP support skills
+ Experience with active directory, Citrix, Microsoft Office and remote support
+ Excellent customer service skills
+ Excellent verbal and written communication skills
+ Accurate typing of 50 wpm
+ Self-motivated with a sense of urgency
+ Strong analytical and problem-solving skills
+ Strong teamwork and interpersonal skills
Compensation Range:
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
($19.33-$24.16)
Working Days:
Shift and hours to be determined.
Working Shift:
Shift and hours to be determined.
Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Application Window:
Ongoing
Candidates are encouraged to apply as soon as possible. Old Dominion plans to screen candidates, conduct interviews, and proceed with hiring candidates to meet its business needs, which may result in filling the role before the current anticipated application window closes.
Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:
+ Great Health Benefits including a Zero premium medical plan for employee only coverage
+ Vision & Dental
+ Short Term & Long Term Disability
+ Flex Spending Accounts
+ 401k Retirement plan with company match and additional company annual discretionary match opportunity
+ Life Insurance
+ Wellness Program
+ 12 Days Paid Time Off
+ 9 Paid Holidays including a birthday holiday
+ Training and growth opportunities to build a career
+ We prioritize our OD family of employees
+ Ability to advance through our promote from within philosophy
+ National Career Opportunities Available at our 260+ service centers
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
If you have questions regarding this posting or require assistance with the application process, please click here ( for contact information.
Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1648074BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 301 S US HIGHWAY 131,THREE RIVERS,MI,49093
**Full District Office Address:** 301 S US HIGHWAY 131,THREE RIVERS,MI,49093-08833-07934-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 07934-THREE RIVERS MI

Oversees the activities of operational/business process support to internal and external customers for company products and services. Ensures quality service and operational performance within the parameters of program and delivery standards. Analyzes operational processes, establishes escalation procedures and oversees training needs assessments to identify opportunities for service delivery improvements. Responsible for employee staffing and ensuring program training, including product knowledge, proper language/communication training and support of overall service requirements. Duties may also include contract negotiations, customer account relationship management and financial results (call center profit and loss responsibility). Selects, develops and evaluates personnel to ensure the efficient operation of the function.
This is a leadership position that significantly impacts the strategy of a function within a business unit. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to discipline. The job has full management responsibility including the management of numerous teams of managers/professionals, planning for the teams' future needs and operations. There will be financial accountability for independent budgets. Develops strategies for and leads the Customer Service organization supporting the Instruments division in the US. Understands the divisional and business unit dynamics, customer service industry standards and trends, our customer segments and their needs to develop a future state vision and roadmap. Leads the organization responsible for delivering a world class experience for our customers and value for the business.
+ Engages in vision, strategy and culture definition as a key member of the Customer Excellence leadership team.
+ Develops and implements the near and long-term strategic plans for the Customer Service organization while collaborating with customers, sales representatives, internal stakeholders, corporate entities, and cross-divisional partners.
+ Responsible for developing a culture of compliance, quality, accountability, continuous improvement, engagement, and inclusion.
+ Hires, develops and engages a team of leaders responsible for execution of the strategic objectives and the talent offense, building culture and delivering an exceptional customer experience.
+ Creates and evolves staffing models, resource plans, and infrastructure investment priorities with the ability to properly demonstrate short- and long-term return on investment through core performance metrics.
+ Partners with IT (including Accelerate and Process Governance) to create technology roadmaps for enhancements as well as system transformations and deployments.
+ Collaborates with Business Units and Customer Solutions to identify and solution Customer Service requirements tied to product portfolios, sales tactics, and customer segments to ensure a positive experience.
+ Responsible for the creation of budgets and projections and accountable for performance relative to commitments.
+ Evaluates opportunities to eliminate waste in our business processes and identify opportunities to streamline, harmonize and focus to deliver operating margin and reinvest resources on strategic priorities.
+ Collaborates across divisions and regions to share strategic priorities and best practices while engaging in harmonization initiatives focused on delivering value for customers and efficiencies for Stryker.
+ Provides organizational and business updates to direct organization, senior leadership, internal stakeholders and external stakeholders, including customers, as required.
Minimum qualifications:
Education requirements:
+ BBA or BS degree
+ MBA preferred
Qualifications & Experience:
+ 10+ years relevant experience required
+ Advanced leadership and managerial experience in large support organization preferred
+ Exercise discretion and independence when applying professional expertise.
+ Must be able to manage time, projects, stress and conflict.
+ Must possess strong interpersonal skills including written and oral communication.
+ Must be able to bring tasks through to completion with minimal supervision.
+ Must have the ability to prioritize work and keep detailed and confidential records.
+ Must be able to communicate / present to large groups of people.
Physical Requirements:
+ Sedentary work: may exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects. Generally involved sitting most of the time.
+ Coordination of eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention ability.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.