231 Customer Support Specialist jobs in Upper Arlington

• Lead, train, and mentor a team of customer support representatives.
• Manage escalated customer issues, providing timely and effective resolutions.
• Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
• Monitor and analyze customer support metrics (e.g., response time, resolution time, customer satisfaction).
• Implement and refine customer support processes to enhance efficiency and customer experience.
• Collaborate with other departments (e.g., Product, Engineering) to address customer feedback and product issues.
• Ensure adherence to service level agreements (SLAs).
• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Identify trends in customer issues and recommend product or service improvements.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 4 years of experience in customer service or technical support, with at least 1 year in a lead or supervisory role.
• Proven ability to effectively manage and motivate a support team.
• Excellent verbal and written communication skills, with a strong emphasis on active listening and empathy.
• Proficiency in CRM software and helpdesk ticketing systems.
• Strong problem-solving and troubleshooting skills.
• Ability to work flexible hours, including occasional evenings and weekends.
• Experience in the software or technology industry is a plus.

• Provide Tier 1-2 support for account-related issues, including password resets and access to Active Directory, email, remote access, and internal applications.
• Assign and manage user rights for applications, network services (folders, printers, databases), cloud services, and user-based drives.
• Remediate user account issues, including the deletion, disabling, and cleanup of inactive accounts.
• Support privileged access management and secondary accounts.
• Assist in the configuration and deployment of new endpoint devices.
• Prepare equipment for delivery and ensure proper setup of new procurements.
• Conduct e-recycling and manage IT asset disposal processes.
• Offer customer-focused support through phone, in-person, or messaging platforms.
• Perform scheduled account maintenance and cleanups.
• Collaborate with internal teams to ensure consistent service delivery.
• Support day-one productivity for all IT onboarding tasks.

• U.S. citizenship or valid green card.
• Solid technical experience in a help desk or desktop support role.
• Basic knowledge of Active Directory operations.
• Familiarity with Outlook and common desktop applications.
• Understanding of endpoint deployment and basic ITSM tools.
• Strong verbal and written communication skills.
• Availability to work fully on-site in Columbus, OH.
• Ability to complete in-person technical and behavioral interviews, including hands-on assessment.
• Willingness to provide professional references.

• Prior government or public sector IT support experience.
• Experience with cloud-based services (e.g., Office 365, Azure AD).
• Familiarity with IT asset lifecycle management or e-recycling procedures.
• Hands-on experience with service management platforms (e.g., ServiceNow, Freshservice).

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

We are seeking a dedicated and skilled individual to join our team in a remote service desk role. This position requires the ability to provide technical support to users experiencing a variety of computer-related issues. The ideal candidate will have strong communication skills and the ability to work independently in a remote environment.

Required Skills

• Ability to provide own laptop/computer, USB headset, and a consistent internet connection.
• Ability to maintain a dedicated workspace at home, free from distractions.
• Experience in receiving and managing phone calls and emails from users with technical issues.
• Ability to escalate issues following defined procedures.
• Proficiency in assisting users through problem-solving steps.
• Experience using tools and resources to research and resolve technical problems.
• Capability to provide accurate information to end users promptly.
• Strong multitasking skills while interacting with customers and documenting tickets.
• Adherence to established quality standards.
• Ability to work effectively in a team environment.
• Strong communication skills, both written and spoken.

• Experience in a similar remote service desk or technical support role.
• Familiarity with a variety of computer software and technical troubleshooting techniques.
• Proven ability to complete assigned tasks efficiently and effectively.

• Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access)
• Support network services: folder permissions, printers, shared drives, cloud-based services
• Deactivate/disabling users, secondary accounts, and privileged access accounts
• Perform routine account cleanup and remediation of access issues
• Configure and deploy endpoint devices
• Assist in e-recycling preparation and device movement
• Deliver IT equipment and manage new procurements
• Provide friendly, solution-oriented help desk and desktop support
• Use ITSM platforms for ticketing and tracking
• Collaborate with internal partners via phone, chat, and in person

• 2+ years of experience in a Help Desk, Service Desk, or Desktop Support role
• Working knowledge of Active Directory and Outlook
• Familiarity with ITSM/ticketing systems
• Basic knowledge of endpoint deployment and hardware setup
• Strong customer service and communication skills
• Ability to work onsite in downtown Columbus, OH
• Must be a U.S. Citizen or Green Card Holder
• Must be available for in-person interviews , which may include a hands-on technical assessment
• Professional references required
  
  #LI-JU1

*Description*
Contract Position Summary
*FCDC is seeking a Help Desk Contractor to join our team.
*Assign rights to applications.
*Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
*Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
*Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
*Deletion and disabling of users.
*Regularly scheduled cleanup of accounts.
*Remediation of issues related to user accounts.
*Management of secondary accounts and privileged access accounts.
*Solid technical experience with service desk and desktop support
*Basic understanding of the operations of the Active Directory.
*Basic understanding and operations of Outlook.
*Should be able to impact day one of this project.
*Basic endpoint deployment knowledge.
*Configuration of new device procurements
*Deliveries of new procurements
*E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
*Basic understanding of and operation of ITSM
*Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, Enterprise IT, and related team members. This may include a hands-on technical assessment.
Candidates must provide relevant professional references
*Skills*
Active Directory, Outlook, Help desk, ITSM
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Columbus,OH.
*Application Deadline*
This position is anticipated to close on Jul 30, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

• Understanding of Desktop Support and Software Licensing Services.
• Ability to image machines and install complicated software.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
• Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
• Troubleshoots basic network, software, printing and/or installation problems
• Supports staff hardware moves for facility reorganization.
• Experience with ServiceNow and Knowledge Base preferable.
• Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
• Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

1. Strong communication/leadership skills.
2. Strong influence, collaboration, and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

• 2 Years IT experience.
• 2 Years Troubleshooting experience.
• 2 Years experience documenting procedures.

• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.

• Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access)
• Support network services: folder permissions, printers, shared drives, cloud-based services
• Deactivate/disabling users, secondary accounts, and privileged access accounts
• Perform routine account cleanup and remediation of access issues
• Configure and deploy endpoint devices
• Assist in e-recycling preparation and device movement
• Deliver IT equipment and manage new procurements
• Provide friendly, solution-oriented help desk and desktop support
• Use ITSM platforms for ticketing and tracking
• Collaborate with internal partners via phone, chat, and in person

• 2+ years of experience in a Help Desk, Service Desk, or Desktop Support role
• Working knowledge of Active Directory and Outlook
• Familiarity with ITSM/ticketing systems
• Basic knowledge of endpoint deployment and hardware setup
• Strong customer service and communication skills
• Ability to work onsite in downtown Columbus, OH
• Must be a U.S. Citizen or Green Card Holder
• Must be available for in-person interviews , which may include a hands-on technical assessment
• Professional references required
  
  #LI-JU1