303 Customer Support Specialists jobs in Nashville
CPC Processor Customer Support
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Job Description
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is a Remote role (Call Center)
- Full-Time: Mon- Fri 10-6:30PM EST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at . We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
Senior Customer Support Specialist
Posted today
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Job Description
Responsibilities:
- Provide expert-level technical support and troubleshooting for a diverse range of customer inquiries.
- Respond to customer support requests in a timely and professional manner via email, phone, and live chat.
- Diagnose and resolve technical issues, escalating complex problems to senior technical teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of the company's products and services.
- Create and update knowledge base articles, FAQs, and other self-help resources.
- Identify trends in customer issues and provide feedback to product development and engineering teams.
- Proactively engage with customers to ensure their success and satisfaction with the product.
- Assist in training new support team members and provide mentorship.
- Contribute to the improvement of support processes and workflows.
- Handle customer escalations with patience and provide effective solutions.
- Participate in team meetings and contribute to a collaborative support environment.
- Monitor customer feedback channels and respond to reviews and social media inquiries.
- Ensure customer retention through excellent service delivery.
- Associate's or Bachelor's degree in a related field or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer support or technical support role, preferably in a SaaS environment.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent written and verbal communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with CRM systems and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Patience, empathy, and a customer-centric approach.
- Ability to explain technical concepts clearly to non-technical users.
- Experience creating documentation or knowledge base articles is a plus.
CPC Processor Customer Support - 3256
Posted today
Job Viewed
Job Description
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is a Remote role (Call Center)
- Full-Time: Mon- Fri 8AM-4:30 PM EST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at . We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
Customer Service Support (2nd shift)
Posted today
Job Viewed
Job Description
Customer Service Support (2nd shift)
Job DescriptionInteracts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Your role:
Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.
Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.
Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.
Process customer orders and RMAs accurately. Collaborate with other departments for order completion.
Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.
You're the right fit if:
High school education or equivalent required; Associate degree preferred.
3+ years of industry experience
Customer service experience required
You must be able to successfully perform the following minimum physical, cognitive, and environmental job requirements with or without accommodation for this position.
Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The hourly pay range for this position in TN is $22.00 to $34.00, plus overtime eligible.
This role also includes an annual incentive bonus plans, on-call pay, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.
The hours required are 11:30am-8:00pm CST; may be required to be on-call.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Customer Service - Donor Support Technician
Posted today
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Job Description
Job Description Summary
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
? High school diploma or equivalent required
Experience
? Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
? Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
? Ability to understand, remember and apply oral and/or written instructions
? Ability to understand and follow basic instructions and guidelines
? Must be able to see and speak with customers and observe equipment operation.
? Occasionally perform tasks while standing and walking up to 100% of time
? Reach, bend, kneel and have high level of manual dexterity
? Occasionally be required to lift and carry up to 25 pounds
? Fast paced environment with frequent interruptions
? Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens ? Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
? Required to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion ( at CSL.
**Do work that matters at CSL Plasma!**
R-206904
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Senior Client Support Engineer
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This range is provided by BGSF. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $34.00/hr - $9.00/hr We are seeking a Senior Client Support Engineer for an exciting opportunity! The Sr. Client Support Engineer will serve as the primary technical support resource, troubleshooting hardware, software, and system issues while documenting solutions and enhancing the knowledge base. Acts as the “Face of IT,” ensuring clear, user-friendly communication and strong collaboration across technology teams. Responsibilities: Work Incidents that come into our queue and aid customers in getting back up and running. Work Service requests in our queue and aid in fulfilling the user’s request or routing to the proper group to have the request worked. Create and keep documentation for all systems services by the Solution Center. Install and support audio/visual equipment for conference rooms. Aid in the identification of outages to engage proper support promptly. Help with identifying issues that arise with technicians at Level 1 Managed Service Provider: Logging, Troubleshooting, Procedure, etc., and report these issues to the MSP management. Support department activities with regular and prompt attendance. Typically, can resolve all complexity of problems. This may involve the use of a problem management database and help desk systems. Build business relationships across the business to fortify partnerships. Required Skills : Advanced troubleshooting knowledge in a server/client Microsoft environment Collaboration with internal team and across other departments; relationship building. Proficient usage of office applications such as Microsoft Office, Adobe, Advanced knowledge of Active Directory, experience with Azure AD user creation, DC’s Familiarity with Apple and Android mobile devices. Must be comfortable communicating with users at their technical level. Experience troubleshooting/supporting Outlook in an exchange environment and cloud. Must be able to adapt quickly to a challenging environment and juggle multiple priorities. Meticulous; proficient writing skills for documentation purposes Competencies: Customer services, Project coordination, process documentation, Active Directory, Azure, Domain Controllers, DNS, DHCP, RDS, Exchange Online, thorough knowledge of SCCM involving endpoint management, Intune, PowerShell, Windows registry, VM’s – Hyper-V, Asset Lifecycle Management, cost controls, and contract tracking. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at BGSF by 2x Get notified about new Customer Support Engineer jobs in Nashville, TN . Technical Support Engineer, Amazon Robotics Technical Support (ARTS) Engineer 1, Technical Product Sales Support - Antioch, TN IT Support Engineer I, Ops Tech Solutions (OTS) Network Engineer, Foundation and Support Business Intelligence Engineer, Amazon Customer Service Business Intelligence Engineer, Customer Service Business Intelligence Engineer, Customer Service People Experience and Technology (CS PXT) Senior Network Operations Center Engineer Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience Nashville, TN $108,714.67- 139,776.00 1 month ago Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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