56 Customer Support jobs in Bridgeport
Costco - Customer Service Associates/Cashier
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Job No Longer Available
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Customer Support Specialist
Posted 20 days ago
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JobTarget is looking for a customer service representative to join our team in our Stamford office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor's degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
About JobTarget:
JobTarget is a Job Recruitment Platform dedicated to Connecting employers with Job seekers.
Our employees enjoy a work culture that promotes Hard work and risk taking
JobTarget benefits include healthcare, vision, dental, Paid pto, sick leave.
Employees can also enjoy casual dress code, weekends off.
CLIENT TECHNICAL SUPPORT ADVISOR
Posted 2 days ago
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Job DescriptionJob Description
Objectives of this Role
Drive customer loyalty and sales by delivering exceptional on-demand technical support
Meet and exceed customer expectations for first-time fit and turn-around time by providing
timely technical expertise to internal teams and collaborating with customers
Minimize remakes and related customer impact by evaluating root cause of issues, advising on
solutions and recommending corrective actions
Improve customer satisfaction by driving consistent quality improvements through the
implementation and management of standard QC operating procedures
Daily and Monthly Responsibilities
Address incoming technical questions, requests and consultation needs (analog and digital)
Proactively communicate with dental practices to develop solutions for technical case questions
(analog and digital)
Meet daily targets for call wait time, email response time and on-hold list management
Clearly and thoroughly document case notes from customer conversations to guide production
Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality
standards, client requests and company expectations are met
Collect, maintain, and communicate quality metrics for domestic, international, and outsourced
manufacturing teams to resolve quality defects
Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance
issues to ensure proper feedback, client follow-up, and continuous improvement
of lab practices
Verify cases consist of correct product(s) listed, have the necessary items to proceed and are
scheduled properly to ensure production success
Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator
Develop and maintain complete and up-to-date records
Develop a close working relationship with customer experience, manufacturing, operations and
sales staff to effectively perform job responsibilities
Skills and Qualifications
High School Diploma or equivalent
Knowledge of dental anatomy
High-level customer service skills
Excellent listening, communication, and organizational skills
Experience in a similar field
Qualifications
CDT in dental technology
Experience managing a large client base
Knowledge of quality assurance methods and procedures
Ability to manage multiple tasks
CUSTOMER SERVICE REPRESENTATIVE
Posted today
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Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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