111 Customer Support jobs in Corvallis

Essential Duties and Responsibilities:

• Provide prompt and professional technical support to customers via phone, email, and other communication channels, addressing day-to-day questions and troubleshooting unexpected hardware and software issues.
• Perform internal testing and validation of OptiTrack hardware and software to develop effective workflows, identify potential issues, and proactively anticipate customer needs.
• Travel to customer sites (up to 50–70% of the time) to perform system installations, configure equipment, and deliver comprehensive on-site training and support.
• Assist sales and engineering teams by conducting product demonstrations, explaining system capabilities, and advising customers on how OptiTrack technology can best address their motion capture requirements.
• Maintain clear and consistent communication with internal teams, providing feedback and updates to help resolve emerging issues and improve products and internal processes.

Requirements

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, with the ability to explain technical information clearly to diverse audiences.
• Experience troubleshooting and resolving technical issues involving both hardware and software.

• Familiarity with 3D concepts and applications, such as motion capture, animation, movement science or related technologies.
• Ability to work independently as a self-starter who actively monitors tasks and takes initiative without being asked.
• Strong team player with a willingness to seek feedback, follow company best practices, and continuously learn and improve.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other applicable federal, state, and local requirements, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular and punctual attendance consistent with the ADA, FMLA, and other applicable federal, state, and local requirements.
• Physical ability to operate and work with computers and related hardware and software for extended periods.

• Ability to lift and carry equipment or materials weighing up to 30 pounds as needed.

• Ability to work for prolonged periods at a computer workstation and to stand and walk for extended periods during on-site installations, demos, or training.

Benefits

All benefits start on first day of employment!

• 75% employer-paid medical for employee. Family coverage also included. 
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

EEOC Statement:

Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace

Overview About us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations. About Digital Solutions We provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics. About the role Digital Solutions group is seeking a Technical Support Analyst to act as front-line support, facilitating the care of clients in a welcoming, timely and efficient manner. The responsibilities for this role are answering installation, licensing and environment questions for our desktop and web-based products. The successful candidate must possess exceptional customer service skills and strong customer focus as well strong technical skills to learn the ins and outs of our products. What You'll Do Take calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applications. Be able to explain in clear and efficient way how to resolve issues, using existing FAQs, previous cases or prior experiences. Have the patience to investigate and work through the issue, regardless of how long it takes to resolve. Take first-line calls about our web-based products by asking appropriate questions to determine root-cause of issues: whether it is our Cloud or their on-premises deployment. Must be able to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustration. During normal business hours, answer Client Support phone, accurately take client details and log case in Salesforce CRM tool. Using the list of available support team members, transfer the phone call. During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelines. Complete the requests for access to our Customer Portal; use research and tools available to determine if access should be granted or denied. Follow procedures for escalating issues to other experts, management or another DNV group. Build off and develop FAQ documents for internal/external use based on previously answered support cases. Share knowledge about the issues resolved, especially with the web-based products with each unique configuration. What we offer Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule with hybrid opportunities Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities **Benefits vary based on position, tenure, location, and employee election** DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ( ). Information received relating to accommodation will be addressed confidentially. For more information About you What is Required High school diploma required, some college courses preferred At least 5 years of IT technical background, including troubleshooting network infrastructure, client/desktop environments, and web application Strong written and verbal English language communication skills Basic database skills including SQL Ability to guide non-technical person through technical steps to resolve a problem over the phone Ability to do documentation review and edits Able to work in a team or alone to resolve customer issues Innovative thinking and problem solving Be on phone calls/web meetings for multiple hours working on a case Strong written and verbal English communication skills We conduct pre-employment drug and background screening Behavioral competencies – experience working on a team, good verbal communication, analytical. What is Preferred Experience using Salesforce customer information system Experience with Azure or other cloud technology Knowledge of the electric utility industry *Immigration-related employment benefits, for example visa sponsorship, are not available for this position* What we offer Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule with hybrid opportunities Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities **Benefits vary based on position, tenure, location, and employee election** DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ( ). Information received relating to accommodation will be addressed confidentially. For more information About you What is Required High school diploma required, some college courses preferred At least 5 years of IT technical background, including troubleshooting network infrastructure, client/desktop environments, and web application Strong written and verbal English language communication skills Basic database skills including SQL Ability to guide non-technical person through technical steps to resolve a problem over the phone Ability to do documentation review and edits Able to work in a team or alone to resolve customer issues Innovative thinking and problem solving Be on phone calls/web meetings for multiple hours working on a case Strong written and verbal English communication skills We conduct pre-employment drug and background screening Behavioral competencies – experience working on a team, good verbal communication, analytical. What is Preferred Experience using Salesforce customer information system Experience with Azure or other cloud technology Knowledge of the electric utility industry *Immigration-related employment benefits, for example visa sponsorship, are not available for this position* #J-18808-Ljbffr

Join to apply for the Customer Support Engineer role at DNV 19 hours ago Be among the first 25 applicants Join to apply for the Customer Support Engineer role at DNV About Us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. About Us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations. About Digital Solutions We provide engineering software tools and enterprise solutions for managing risk to improve safety and performance across industries, including the maritime, energy, and healthcare sectors. Research, development, implementations and partnerships with our customers have earned us the position as a trusted third-party vendor of software and services. We are accelerating the pace of transition toward the digitalization of systems and software-as-a-service (SaaS) solutions to give customers the efficiency and flexibility of the cloud, including the power and insights from advanced analytics. About The Role Digital Solutions group is seeking a Technical Support Analyst to act as front-line support, facilitating the care of clients in a welcoming, timely and efficient manner. The responsibilities for this role are answering installation, licensing and environment questions for our desktop and web-based products. The successful candidate must possess exceptional customer service skills and strong customer focus as well strong technical skills to learn the ins and outs of our products. What You'll Do Take calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applications. Be able to explain in clear and efficient way how to resolve issues, using existing FAQs, previous cases or prior experiences. Have the patience to investigate and work through the issue, regardless of how long it takes to resolve. Take first-line calls about our web-based products by asking appropriate questions to determine root-cause of issues: whether it is our Cloud or their on-premises deployment. Must be able to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustration. During normal business hours, answer Client Support phone, accurately take client details and log case in Salesforce CRM tool. Using the list of available support team members, transfer the phone call. During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelines. Complete the requests for access to our Customer Portal; use research and tools available to determine if access should be granted or denied. Follow procedures for escalating issues to other experts, management or another DNV group. Build off and develop FAQ documents for internal/external use based on previously answered support cases. Share knowledge about the issues resolved, especially with the web-based products with each unique configuration. What we offer Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule with hybrid opportunities Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities Benefits vary based on position, tenure, location, and employee election** DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ( ). Information received relating to accommodation will be addressed confidentially. For more information About You What is Required High school diploma required, some college courses preferred At least 5 years of IT technical background, including troubleshooting network infrastructure, client/desktop environments, and web application Strong written and verbal English language communication skills Basic database skills including SQL Ability to guide non-technical person through technical steps to resolve a problem over the phone Ability to do documentation review and edits Able to work in a team or alone to resolve customer issues Innovative thinking and problem solving Be on phone calls/web meetings for multiple hours working on a case Strong written and verbal English communication skills We conduct pre-employment drug and background screening Behavioral competencies – experience working on a team, good verbal communication, analytical. What Is Preferred Experience using Salesforce customer information system Experience with Azure or other cloud technology Knowledge of the electric utility industry *Immigration-related employment benefits, for example visa sponsorship, are not available for this position* Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Public Safety Referrals increase your chances of interviewing at DNV by 2x Sign in to set job alerts for “Customer Support Engineer” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Take calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applications. Be able to explain in clear and efficient way how to resolve issues, using existing FAQs, previous cases or prior experiences. Have the patience to investigate and work through the issue, regardless of how long it takes to resolve.
• Take first-line calls about our web-based products by asking appropriate questions to determine root-cause of issues: whether it is our Cloud or their on-premises deployment.
• Must be able to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustration.
• During normal business hours, answer Client Support phone, accurately take client details and log case in Salesforce CRM tool. Using the list of available support team members, transfer the phone call.
• During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelines.
• Complete the requests for access to our Customer Portal; use research and tools available to determine if access should be granted or denied.
• Follow procedures for escalating issues to other experts, management or another DNV group.
• Build off and develop FAQ documents for internal/external use based on previously answered support cases.
• Share knowledge about the issues resolved, especially with the web-based products with each unique configuration.

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities
  
  **Benefits vary based on position, tenure, location, and employee election**

• High school diploma required, some college courses preferred
• At least 5 years of IT technical background, including troubleshooting network infrastructure, client/desktop environments, and web application
• Strong written and verbal English language communication skills
• Basic database skills including SQL
• Ability to guide non-technical person through technical steps to resolve a problem over the phone
• Ability to do documentation review and edits
• Able to work in a team or alone to resolve customer issues
• Innovative thinking and problem solving
• Be on phone calls/web meetings for multiple hours working on a case
• Strong written and verbal English communication skills
• We conduct pre-employment drug and background screening

• Experience using Salesforce customer information system
• Experience with Azure or other cloud technology
• Knowledge of the electric utility industry