13 Customer Support jobs in Kennewick

Member Support Specialist - Call Center
Are you passionate about delivering exceptional service and building meaningful relationships? Join our team as a Member Support Specialist and be the friendly voice that helps our members thrive.
What You'll Do:
+ Provide outstanding service through phone and email, ensuring every interaction strengthens member relationships.
+ Handle general inquiries and perform account maintenance with accuracy and care.
+ Take ownership of member concerns, set clear expectations, and follow through with timely resolutions.
+ Collaborate with your team and leadership to resolve issues efficiently and with urgency.
+ Identify opportunities to introduce members to additional credit union products and services that meet their needs.
+ Stay up to date on credit union policies, procedures, and regulations.
What You Bring:
+ 1+ year of experience in a call center or customer service environment.
+ Strong communication skills-both verbal and written-with a professional, member-first approach.
+ Ability to prioritize and manage multiple tasks in a fast-paced setting.
+ A proactive mindset with a knack for solving problems creatively and within policy.
+ Comfort with technology, including Microsoft Office and call center platforms.
+ Bilingual Spanish skills are a plus.
Preferred Qualifications:
+ High school diploma required; some college coursework or a degree is highly desirable.
+ Experience with technical support or help desk environments is a bonus.
Why You'll Love It Here: You'll be part of a supportive, collaborative team that values your contributions and encourages growth. If you're ready to make a difference in members' lives while growing your career, we'd love to meet you.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richland,WA.
Application Deadline
This position is anticipated to close on Jul 28, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Location: LifePoint Lourdes Health**
**Shift Hours: Full-time 7am-7pm, rotating weekend schedule. PRN- part time, work as needed. PRN requires open availability for as needed shifts.**
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
**Here's what you can expect working in Patient Registration (Customer Service):**
+ Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
+ Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
+ Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
+ A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
**Requirements:**
+ High School Diploma or GED
+ Excellent customer service experience
For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

LTS is seeking an experienced Junior Help Desk to support the coordination with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. The environment is dynamic, and client needs are often evolving; flexibility and forward-thinking views are important for success. This position is 100% onsite, located in Washington, D.C. , and contingent upon contract award.

LTS provides trusted consulting, and solutions in an increasingly complex and growing world. Our deep expertise in technology and analytics helps us serve a broad constituency of clients that range from cabinet-level departments of the U.S. Government to the largest Federal IT contractors in the world.

LTS is a leading information technology (IT) provider for mission critical systems leveraging the latest technologies to deliver cutting edge solutions from small mobile applications to large, complex enterprise applications. Our professionals specialize in multiple disciplines including program management, system integration, system design, system development, cybersecurity, infrastructure and data analytics.

Responsibilities:

Technical Support & Help Desk Operations:

• Provide first-level technical support to users via phone, email, and in-person for issues related to hardware, software, and networking.

• Assist with login issues, password resets, and general IT inquiries.

• Troubleshoot and resolve common computer issues, including operating system errors, application malfunctions, and peripheral device problems.

• Document support requests, resolutions, and escalate issues as necessary in the help desk ticketing system.

• Install, configure, and maintain hardware, software, and peripherals.

• Perform routine system checks and software updates to ensure systems are functioning properly.

• Assist in onboarding new employees, including setting up workstations, email accounts, and user access.

• Research and answer technical questions, troubleshooting problems, and maintaining workstation and LAN performance.

• Improve client support by writing and maintaining documentation for common technical issues.

• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems (macOS, Windows, Linux).

• Efficiently resolve support tickets involving hardware, software, and malware.

• Install and configure applications and operating system software and upgrades.

• Track and document all support requests, including follow-ups and resolutions.

• Produce reports on service requests and problems to ensure timely resolution.

• Track and manage action items and referrals through to resolution.

• Communicate project status, deliverables, and priorities to relevant stakeholders.

• Stay informed about current industry support practices and trends.

• Maintain flexibility to meet the evolving needs of the organization.

• Escalate unresolved issues to the supervisor or senior IT team members when needed.

Technical Support & Help Desk Operations:

• Provide Tier 1 support by answering calls, emails, and tickets to assist users with IT-related issues.

• Troubleshoot hardware, software, and network problems for desktops, laptops, printers, and other peripherals.

• Log and track service requests and incidents in the ticketing system, ensuring accurate documentation.

• Follow ITIL-based incident management and request fulfillment processes to resolve issues efficiently.

• Escalate complex issues to Tier 2 support when necessary and follow up to ensure timely resolution.

• Assist in setting up and troubleshooting video teleconferencing systems for customers.

Customer Service & User Support:

• Act as the first point of contact for end-users, ensuring excellent customer service.

• Provide step-by-step guidance to users on common IT issues and system navigation.

• Communicate updates on ticket status and system outages to users and management.

• Assist in managing phone queues and directing service requests to appropriate teams.

IT Asset Management & Security Compliance:

• Assist in tracking, inventory, and control of Government Furnished Equipment (GFE) and IT assets.

• Support the installation and maintenance of hardware components, such as monitors, keyboards, printers, and disk drives.

• Ensure user security compliance, verifying clearances before granting access to classified networks.

• Follow documented procedures for system imaging, patching, and basic security compliance.

SCIF & Classified Space Support:

• Assist with SCIF access control, verifying personnel credentials and maintaining security logs.

• Support daily operations within Sensitive Compartmented Information Facilities (SCIFs) and collateral spaces.

• Monitor and report physical security issues such as alarms, entry/exit logging, and compliance requirements.

Reporting & Documentation:

• Document and update knowledge base articles and troubleshooting steps for common IT issues.

• Generate basic service reports on open and resolved tickets, escalating unresolved issues as needed.

• Maintain accurate records of help desk activities, security incidents, and system performance.

Required Skills, Experience & Qualifications:

• Education: Minimum AS/AA degree or equivalent AND minimum of one (1) year of experience OR an additional three (3) years of experience in lieu of a degree.

• Must have an Active TS security clearance with SCI eligibility.

• Must be a U.S. citizen

• Must possess one of the following DoD level I Security professional certifications or higher Cisco Certified Network Associate Security (CCNA), COMPTIA Security with CE, CompTIA Network , System Security Certified Practitioner (SSCP).

• Strong communication skills (oral and written) with the ability to relay concise messaging and reporting to all levels of management.

• Excellent interpersonal skills and the ability to work independently with minimal guidance or supervision.

• Strong analytical and problem-solving skills, with the ability to design effective solutions for complex issues.

• Basic understanding of computer hardware, operating systems (Windows, Linux), and common software applications.

• Familiarity with help desk software and ticketing systems (e.g., ServiceNow, Jira).

• Strong customer service orientation with a patient, empathetic, and approachable demeanor.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Basic networking knowledge, including TCP/IP and Wi-Fi troubleshooting (a plus).

• Proficiency with Microsoft Office suite and antivirus/spam software.

• Experience troubleshooting laptops, desktops, tablets, and printers in a LAN/WAN environment.

• Ability to work independently and collaborate effectively as part of a team.

LTS is seeking an experienced Mid-Level Help Desk to support the coordination with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. The environment is dynamic, and client needs are often evolving; flexibility and forward-thinking views are important for success. This position is 100% on site, located in Washington, D.C. and is contingent upon the award of the contract.

LTS provides trusted consulting, and solutions in an increasingly complex and growing world. Our deep expertise in technology and analytics helps us serve a broad constituency of clients that range from cabinet-level departments of the U.S. Government to the largest Federal IT contractors in the world.

LTS is a leading information technology (IT) provider for mission critical systems leveraging the latest technologies to deliver cutting edge solutions from small mobile applications to large, complex enterprise applications. Our professionals specialize in multiple disciplines including program management, system integration, system design, system development, cybersecurity, infrastructure, and data analytics.

Responsibilities:

• Provide Tier I & II support, handling calls and resolving incidents/service requests using ITIL-based incident management and request fulfillment processes.

• Act as the single point of contact (SPOC) for all end-user IT issues, documenting and tracking tickets in the servicing ticketing system (e.g., ServiceNow and JIRA)

• Perform helpdesk support for desktop computing environments, including PCs, laptops, printers, copiers, telephones, and peripherals.

• Diagnose, research, and resolve technical issues via phone, email, and direct personnel requests, ensuring timely resolution.

• Manage queue performance, prioritizing service requests to meet Service Level Agreements (SLAs) and helpdesk objectives.

• Monitor and manage the phone queue, responding to and escalate service requests as needed.

• Maintain hardware and software tools knowledge to support Tier 1 & Tier 2 help desk functions.

• Generate service performance metrics and provide daily, weekly, and monthly reports on helpdesk operations and service goals.

• Administer and track all requests, incidents, and problems, ensuring high-quality customer service and minimal response time.

• Act as an escalation point for all unresolved service requests and incidents, ensuring swift resolution.

• Develop and maintain ticket escalation processes, ensuring smooth escalation and information flow across IT teams.

• Identify root causes of IT issues and communicate appropriate remediation strategies to internal and external customers.

• Ensure all users have appropriate security clearance, authorization, and need-to-know before granting access to classified networks.

• Monitor system vulnerabilities, patch compliance, and security advisories, ensuring mitigation and remediation strategies are in place.

• Serve as SCIF/Collateral Security Manager, overseeing scheduling, access control, and security compliance for Sensitive Compartmented Information Facilities (SCIFs).

• Enforce physical security measures, including alarms, entry/exit logging, facility checklists, and SCIF accreditation compliance.

• Maintain visitor security clearance verification and access control logs for SCIF and collateral spaces.

• Manage classified hoteling space, tracking availability and ensuring adherence to security requirements.

• Maintain Common Access Card (CAC) Trusted Agent responsibilities, ensuring compliance with credentialing procedures.

• Assist in procurement, fielding, and sustainment of crypto/keying material and devices.

• Track, control, and maintain inventory requirements for Government Furnished Equipment (GFE).

• Ensure fully documented procedures for imaging computing devices and provide quarterly reports on hardware inventory and refresh cycles.

• Install, configure, and maintain workstation hardware, including monitors, keyboards, printers, and disk drives, following best practices.

• Maintain COMSEC responsibilities, including crypto key management, account maintenance, and destruction verification.

• Set up, configure, and manage preplanned video teleconferences for customers.

• Interact with network services, software engineering, and applications development teams to restore service and resolve core IT problems.

• Provide targeted troubleshooting by simulating and recreating user-reported issues to determine root causes.

• Recommend system modifications to improve user experience and minimize recurring issues.

• Provide written documentation from initial contact through resolution, ensuring full transparency and traceability.

• Advise management on client support needs, escalating complex issues when necessary.

• Manage and communicate IT outage and emergency response activities across the organization.

• Assist in developing IT policies and procedures, ensuring high-quality customer service and problem resolution.

• Lead Change Control Board (CCB) procedures, ensuring structured change management and impact assessments.

• Generate ad-hoc reports detailing the status of open and aging helpdesk tickets.

• Provide outage impact reports, documenting the scope and resolution of IT incidents.

• Maintain system documentation and SOPs for IT-related and helpdesk support activities.

• Produce reports on system security vulnerabilities and remediation recommendations.

• Submit regular performance and compliance reports to senior leadership and security officers.

Required Skills, Experience & Qualifications:

• Education: Minimum AS/AA degree AND a minimum of one (1) year of experience OR a minimum of three (3) years of related experience in lieu of a degree.

• Active TS/SCI security clearance.

• Must be a U.S. citizen

• Must possess one of the following DoD level I Security professional certifications or higher Cisco Certified Network Associate Security (CCNA), COMPTIA Security with CE, CompTIA Network , System Security Certified Practitioner (SSCP).

• Strong communication skills (oral and written) with the ability to relay concise messaging and reporting to all levels of management.

• Excellent interpersonal skills and the ability to work independently with minimal guidance or supervision.

• Strong analytical and problem-solving skills, with the ability to design effective solutions for complex issues.

• Strong knowledge of Windows and Linux environments, including software and hardware troubleshooting.

• Experience with networking concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting.

• Familiarity with remote desktop tools and IT support management systems (e.g., ServiceNow, Jira, or similar).

• Strong understanding of common business applications, including Microsoft Office.

• Experience in handling tickets, tracking issues, and resolving problems efficiently.

• Familiarity with cloud services (e.g., AWS, Azure).

• Ability to work in a fast-paced environment and handle multiple priorities effectively.

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.

Responsibilities

• First-line contact
• Follow-up communication
• End-user training
• Ticket escalation
• Documentation
• Advanced desktop support
• Advanced network support
• Hardware troubleshooting

Skills

• Technical writing
• Written and verbal communication
• Phone etiquette

Qualifications

• Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types
• Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest networ
• Cable termination
• Basic understanding of VoIP, e.g. phone troubleshooting
• Add/remove/manage network peripherals, e.g. network printers
• Advanced printer management, e.g. set up scan to email
• Manage domain and MS365 user accounts, e.g. reset password
• Thorough understanding of Windows folder structure, e.g. Windows and program files directories
• Thorough understanding of MS365 Enterprise desktop applications, e.g. Outlook and Teams
• In-depth knowledge of Google Chrome and MS Edge
• Familiarity with PowerShell commands, e.g. Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item
• Familiarity with business and enterprise applications, e.g. QuickBooks
• Familiarity with desktop imaging and profile migration
• Ability to troubleshoot hardware, e.g. power supplies and RAM
• Familiarity with help desk ticketing systems

Certifications

• A+
• Network+
• Microsoft certifications

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.

Responsibilities

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Write technical documents on how to or SOPs
• Network Administration
• Update/Create scripts
• Troubleshooting servers
• Server administration

Qualifications

• Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
• Firm understanding of wireless protocols (802.11, BT, LPWA)
• Firm understanding of VOIP systems
• Firm understanding of AD/DS services (AD, GP, and DNS)
• Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
• Firm understanding of RMM tools
• Scripting knowledge (PS, Python, etc.)
• Knowledge of MDM tools

Certifications

• Active Industry/Vendor networking certificate