240 Customer Support jobs in Mansfield
Customer Support Concierge
Posted today
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TMS Support Concierge - No Healthcare Experience RequiredWho We Are:We're top-tier concierge medicine obsessed with giving our patients the best care in the game. We're looking for a TMS (Transcranial Magnetic Stimulation) Technician to join our crew and help our patients crush their mental health goals. The only experience needed is EXCELLENT customer service and we'll train you on the rest.What's the job?You'll work 1:1 with patients, running our high-tech TMS machine to deliver next-level therapy. You will collaborate with the patient's provider to own positive outcomes for the patient. Your job is to make patients feel supported and hopeful during their sessions while keeping things pro. It's all about driving real results and better patient outcomes.What You'll Do:Operate the TMS machine like a boss, following clinical protocols.Chat with patients, keep their spirits up.Stay sharp and professional in our upscale office.Learn how to engage them in activities that heal their brain.Team up with our squad to make sure patients are thriving.What You Need:2+ years in a legit customer service environment. (Full time experience is required)Mad interpersonal skills-warm, calm, and always professional.Gotta stay steady and focused, even on tough days.100% committed to patient privacy and keeping things confidential.No political activism or anything that could mess with our neutral patient vibe.Ready to ace a background check and bring strong references.Who We Want:People who are all about helping patients win at mental health with a polished, pro attitude that fits our high-end practice. You're here to make a difference, not drama.Who We Don't Want:No shade, but if you've got unprofessional experience, personal struggles that could affect patient care, or you're not in it for the long haul, this isn't your spot. As a team we put patients first!Why You'll Love It:Come embrace the vibes of a cutting-edge office with a tight-knit team.Grow your skills in a place that's all about excellence.Help patients see real progress with game-changing treatment.How to Slide In:Drop your resume and a quick note about why you're a fit along with it, or email (email protected). Only the real ones will get a callback.We're All About Fairness:Everyone gets a fair shot, no matter your race, gender, religion, disability, veteran status, or anything else protected by law.Heads-up: This job needs you to bring your A-game with emotional maturity and professionalism. If that's not you, keep it moving.
Customer Support Specialist
Posted 15 days ago
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About Our Client: Our client is a rapidly expanding technology company specializing in innovative software solutions for businesses. They are deeply committed to providing exceptional customer service, believing it is the cornerstone of their success and customer loyalty. With a culture that values empathy, problem-solving, and continuous learning, they empower their employees to deliver outstanding support. They are seeking a dedicated individual to join their remote customer support team, with operations managed from Fort Worth, Texas, US .
The Opportunity: We are currently seeking a highly motivated and customer-focused Customer Support Specialist to join our client's dynamic team. This is a Full-time position, offering a significant opportunity to be the front-line voice of the company, assisting customers with inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will be instrumental in maintaining high levels of customer satisfaction and contributing to the company's reputation for excellent service. This role is fully remote, allowing you to work from anywhere within the US, although the core team is based out of Fort Worth, Texas, US .
Key Responsibilities:
- Provide first-class customer support via phone, email, and chat, addressing a wide range of inquiries related to product features, technical issues, billing, and general support.
- Act as the primary point of contact for customer questions, demonstrating patience, empathy, and professionalism in all interactions.
- Efficiently troubleshoot and resolve customer issues, escalating complex problems to senior support staff or relevant departments when necessary.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Educate customers on product functionalities and best practices, empowering them to maximize their use of the software.
- Collaborate with cross-functional teams, including product development, sales, and engineering, to relay customer feedback and contribute to product improvements.
- Continuously update knowledge base articles and internal documentation to ensure information is current and accessible.
- Identify recurring customer issues and trends, proactively suggesting solutions to improve overall customer experience.
- Participate in ongoing training and professional development to stay informed about product updates and industry best practices.
- Meet and exceed individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Adhere to company policies and procedures regarding data privacy and customer confidentiality.
- Contribute to a positive team environment through active participation and constructive feedback.
Qualifications:
- Required:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2-3 years of experience in a customer service or helpdesk role, preferably in a technology or SaaS environment.
- Exceptional verbal and written communication skills with a clear, calm, and professional demeanor.
- Strong problem-solving abilities and a keen eye for detail.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk tools.
- Ability to work independently and manage time effectively in a remote work setting.
- Comfortable with technology and capable of quickly learning new software applications.
- Demonstrated empathy and a genuine desire to assist customers.
- Reliable internet connection and a dedicated quiet workspace.
- Preferred:
- Experience with technical support for software products.
- Familiarity with ITIL principles or other customer support frameworks.
- Bilingual communication skills (e.g., Spanish, French).
- Experience working in a remote customer support capacity.
What Our Client Offers: Our client values its employees and offers a comprehensive benefits package designed to support well-being and professional growth. This includes:
- Competitive hourly wage ($20 - $25 per hour) with opportunities for performance incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and company holidays.
- Opportunities for professional development and continuous learning through online courses and certifications.
- A supportive and collaborative remote work environment.
- Company-provided laptop and necessary equipment.
- Employee wellness programs and mental health resources.
- Virtual team-building events and social gatherings.
- Flexible work schedules to promote work-life balance.
- Life and disability insurance.
Commitment to Diversity: Our client is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. They encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
Apply Today: If you are a passionate advocate for customer satisfaction with a strong technical aptitude, and you thrive in a remote environment, we encourage you to apply. Join our client's innovative team and contribute to their mission of delivering exceptional service from anywhere in the US. We look forward to reviewing your application!
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