781 Customer Support jobs in Mansfield
Customer Support Specialist
77836 Burleson, Texas
Home Depot
Posted 1 day ago
Job Viewed
Job Description
Position Purpose:
As a Customer Support Specialist, you will play a vital role in our store by managing various non-sales functions. Your responsibilities will include:
- Ensuring a seamless customer order fulfillment experience
- Assisting customers in the lot
- Providing administrative services
This position may involve direct interaction with customers or vendors, which is essential for delivering exceptional service. Your tasks will also include:
- Directing customers to store departments and merchandise
- Answering inquiries about product order status
- Handling cash management and program compliance
To succeed in this role, you must be a cooperative team player, able to work effectively with other associates, vendors, and carriers, while also performing well with limited supervision. Attention to detail and excellent time management skills are crucial. We are looking for individuals who demonstrate a high level of integrity, can address operational concerns, and remain focused on our key business objectives.
Join our team and contribute to creating the highest level of customer satisfaction!
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0
Customer Support Specialist
76101 Fort Worth, Texas
$45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company, is seeking dedicated and empathetic Customer Support Specialists to join their fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional technical and product support via email, chat, and phone. Your mission is to resolve customer issues efficiently, ensure customer satisfaction, and contribute to a positive brand experience. The ideal candidate is a patient communicator, a resourceful problem-solver, and possesses a genuine passion for helping others. Responsibilities include troubleshooting software issues, guiding users through product features, escalating complex problems to appropriate teams, and documenting support interactions. You will play a vital role in gathering customer feedback to inform product improvements. This is a remote-first position, offering the flexibility to work from anywhere within the US, supported by a robust online infrastructure and a collaborative virtual team environment. We are looking for individuals who are self-motivated, tech-savvy, and committed to delivering outstanding service.
Key Responsibilities:
Key Responsibilities:
- Provide timely and accurate technical support to customers via multiple channels (email, chat, phone).
- Troubleshoot and resolve customer inquiries related to software functionality, account issues, and technical errors.
- Guide customers through product features and best practices.
- Escalate complex issues to engineering, product, or other relevant teams, ensuring proper documentation.
- Maintain detailed records of customer interactions and resolutions in our CRM system.
- Identify recurring issues and provide feedback to the product and engineering teams for continuous improvement.
- Contribute to building a comprehensive knowledge base and FAQ resources.
- Ensure a high level of customer satisfaction through professional and empathetic communication.
- Meet or exceed key performance indicators (KPIs) for response time, resolution time, and customer satisfaction.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-2 years of experience in customer support, technical support, or a similar client-facing role.
- Excellent written and verbal communication skills, with a knack for explaining technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and support ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Familiarity with SaaS products and cloud-based technologies is a plus.
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1
Customer Support Specialist
76101 Fort Worth, Texas
$55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in Fort Worth, Texas, US . This position offers a hybrid work arrangement, combining in-office collaboration with remote flexibility. You will be the first point of contact for customers, providing exceptional service and resolving inquiries across various channels, including phone, email, and chat. Your responsibilities will include troubleshooting technical issues, guiding customers through product features, processing requests, and documenting interactions accurately in our CRM system. A key aspect of this role is to foster positive customer relationships and ensure customer satisfaction. You will act as a customer advocate, identifying trends in customer feedback and reporting them to relevant departments to drive product and service improvements. The ideal candidate possesses excellent communication and interpersonal skills, with a genuine passion for helping others. Previous experience in a customer service or helpdesk role is highly desirable. Familiarity with CRM software and ticketing systems is a plus. You should be patient, detail-oriented, and possess strong problem-solving abilities. A commitment to providing timely and effective solutions is essential. We are looking for individuals who can adapt quickly to new information and maintain a professional and positive attitude, even under pressure. This is a fantastic opportunity to contribute to a supportive team and make a real difference in our customers' experiences.
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2
Senior Customer Support Specialist
76102 Fort Worth, Texas
$48000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Fort Worth, Texas, US . This role is integral to ensuring exceptional customer satisfaction through prompt, efficient, and empathetic support across various channels. The ideal candidate will possess a deep understanding of customer service best practices and a passion for problem-solving. Responsibilities include handling complex customer inquiries via phone, email, and chat; troubleshooting technical issues; escalating unresolved problems to appropriate departments; documenting all customer interactions and resolutions accurately; providing training and mentorship to junior support staff; developing and implementing improved customer service procedures; and gathering customer feedback to inform product development and service enhancements. The successful applicant will also be responsible for monitoring support queues, analyzing customer support data to identify trends and areas for improvement, and collaborating with cross-functional teams to resolve customer issues effectively. A key aspect of this role involves maintaining a high level of product knowledge and staying updated on company policies and service offerings. This position requires a proactive approach to customer engagement and a commitment to exceeding expectations. The ability to remain calm and professional under pressure is essential.
Qualifications:
Qualifications:
- Bachelor's degree in Communications, Business, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Proven ability to troubleshoot and resolve complex customer issues.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-centric mindset.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work effectively both independently and as part of a team.
- Experience in training or mentoring junior staff is a plus.
- Must be available to work a flexible schedule, including occasional evenings or weekends as needed.
- Proficiency in data analysis and reporting is beneficial.
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3
Senior Customer Support Specialist
76102 Fort Worth, Texas
$65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce platform, is seeking a dedicated and experienced Senior Customer Support Specialist to join their vibrant team in **Fort Worth, Texas, US**. This role is critical in ensuring exceptional customer experiences by providing advanced support and resolving complex inquiries. The ideal candidate will have a proven ability to de-escalate challenging situations, a deep understanding of customer service best practices, and a passion for going the extra mile to ensure customer satisfaction. You will act as a point of escalation for junior support staff, contribute to process improvements, and help maintain high service standards.
Key responsibilities include:
Key responsibilities include:
- Handling complex customer inquiries via phone, email, and chat, providing timely and accurate resolutions.
- Investigating and resolving escalated customer issues, demonstrating empathy and problem-solving skills.
- Serving as a subject matter expert for the customer support team, providing guidance and mentorship.
- Documenting customer interactions and resolutions in the CRM system.
- Identifying trends in customer inquiries and providing feedback to relevant departments for product and service improvements.
- Contributing to the development and maintenance of knowledge base articles and support documentation.
- Assisting in the training of new customer support representatives.
- Proactively identifying opportunities to improve the customer support process and customer satisfaction.
- Collaborating with other departments to ensure a seamless customer experience.
- Monitoring key performance indicators (KPIs) for customer support and reporting on trends.
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4
Senior Customer Support Specialist
76102 Fort Worth, Texas
$55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to enhance their customer service operations. This position, located in Fort Worth, Texas, US , requires a proactive individual who can provide advanced technical and non-technical support to customers. You will be responsible for handling escalated customer issues, troubleshooting complex problems, and providing timely and effective solutions. This role involves a blend of in-office and remote work, offering flexibility while fostering team collaboration. Key responsibilities include diagnosing and resolving product and service issues, guiding customers through product features and functionalities, and documenting customer interactions accurately in the CRM system. You will also contribute to the development of support documentation, knowledge base articles, and training materials for junior staff. The ideal candidate possesses strong analytical and problem-solving skills, exceptional communication abilities, and a deep understanding of customer service best practices. Experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software is essential. You will also be involved in identifying trends in customer inquiries and providing feedback to product and engineering teams to drive product improvements. Mentoring and training new support team members will be an integral part of this role, helping to maintain high standards of customer satisfaction. Responsibilities:
- Provide advanced technical and non-technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex customer issues, escalating when necessary.
- Document all customer interactions and solutions in the CRM system.
- Develop and maintain knowledge base articles and support documentation.
- Train and mentor new customer support representatives.
- Identify recurring customer issues and provide feedback to product and engineering teams.
- Assist in developing and implementing customer service policies and procedures.
- Ensure high levels of customer satisfaction and loyalty.
- Associate's or Bachelor's degree in a relevant field, or equivalent work experience.
- 3-5 years of experience in customer support, with at least 1 year in a senior or lead role.
- Proficiency with CRM software and ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Experience working in a hybrid work environment is a plus.
- Demonstrated ability to train and mentor colleagues.
Apply Now
5
Senior Customer Support Specialist
76102 Fort Worth, Texas
$22 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. In this critical role, you will be the primary point of contact for customer inquiries, providing exceptional support across multiple channels, including email, chat, and phone. You will be instrumental in resolving complex customer issues, escalating when necessary, and ensuring a consistently positive customer experience. Your responsibilities will include diagnosing and troubleshooting technical problems, guiding customers through product features, and actively contributing to our knowledge base to improve self-service options. You will also play a key role in identifying trends in customer feedback and collaborating with internal teams to drive product improvements and enhance customer satisfaction. The ideal candidate possesses outstanding communication and problem-solving skills, a patient and empathetic demeanor, and a deep understanding of customer service best practices. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is essential. You will be expected to maintain a high level of productivity and quality while working independently in a remote environment. This role requires a proactive individual who can manage their time effectively and contribute positively to a remote team culture.
Responsibilities:
Responsibilities:
- Provide first-line technical support and troubleshooting for customer issues.
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Identify and report recurring customer problems and trends to management.
- Contribute to the development and maintenance of customer support documentation and FAQs.
- Assist in training new customer support representatives.
- Proactively identify opportunities to improve the customer experience.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in a customer support or helpdesk role.
- Proven ability to troubleshoot and resolve technical issues.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and ticketing systems.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a remote team.
Apply Now
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6
Senior Customer Support Specialist
76101 Fort Worth, Texas
$25 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This is a pivotal role where you will be the primary point of contact for clients, providing exceptional service and technical assistance. You will be responsible for managing inbound customer inquiries via phone, email, and chat, troubleshooting complex issues, and documenting all interactions in our CRM system. Your expertise will be crucial in resolving customer complaints, identifying trends in customer issues, and collaborating with internal teams to implement solutions. We are looking for an individual who can not only address immediate client needs but also contribute to the continuous improvement of our customer support processes and knowledge base.
As a Senior Specialist, you will also mentor junior team members, assist in training development, and handle escalated customer issues that require a high level of problem-solving and diplomacy. You will be expected to maintain a deep understanding of our product suite and stay updated on all service enhancements. The ideal candidate possesses excellent communication skills, a patient and empathetic demeanor, and the ability to thrive in a fast-paced, remote work environment. A proven track record of exceeding customer satisfaction targets is essential. This role requires strong analytical skills to identify root causes of problems and propose effective resolutions.
Responsibilities:
As a Senior Specialist, you will also mentor junior team members, assist in training development, and handle escalated customer issues that require a high level of problem-solving and diplomacy. You will be expected to maintain a deep understanding of our product suite and stay updated on all service enhancements. The ideal candidate possesses excellent communication skills, a patient and empathetic demeanor, and the ability to thrive in a fast-paced, remote work environment. A proven track record of exceeding customer satisfaction targets is essential. This role requires strong analytical skills to identify root causes of problems and propose effective resolutions.
Responsibilities:
- Provide first-line technical support and customer service to a diverse client base.
- Respond to inquiries and resolve issues via phone, email, and live chat channels.
- Troubleshoot and diagnose technical problems related to our software and services.
- Document all customer interactions, issues, and resolutions accurately in the CRM.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Develop and maintain a comprehensive understanding of company products and services.
- Contribute to the creation and maintenance of support documentation and FAQs.
- Mentor and guide junior customer support representatives.
- Analyze customer feedback to identify areas for service improvement.
- Adhere to established service level agreements (SLAs) and performance metrics.
- Participate in team meetings and contribute to process optimization initiatives.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of experience in a customer support or helpdesk role.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with (mention a relevant software/technology, e.g., Zendesk, Salesforce Service Cloud) is a plus.
- Adept at handling difficult customer interactions with professionalism and patience.
- Must be comfortable working in a remote-first environment.
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7
Lead Customer Support Specialist
76102 Fort Worth, Texas
$65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent technology solutions provider, is seeking an experienced Lead Customer Support Specialist to join their team in Fort Worth, Texas, US . This hybrid role requires a balance of in-office collaboration and remote work flexibility. The Lead Customer Support Specialist will be responsible for providing exceptional technical assistance and support to a diverse customer base, resolving complex issues, and mentoring a team of support professionals. You will act as a primary point of contact for escalated customer inquiries, employing advanced troubleshooting techniques to diagnose and resolve hardware, software, and network problems. Key responsibilities include developing and maintaining support documentation, identifying trends in customer issues to drive product improvements, and contributing to the continuous enhancement of support processes and tools. This role demands a deep understanding of customer service principles, technical troubleshooting, and the ability to communicate effectively with both technical and non-technical users. You will also be involved in training new support staff, setting performance standards, and ensuring customer satisfaction targets are met and exceeded. The ideal candidate will possess excellent problem-solving skills, a patient and empathetic demeanor, and a strong commitment to delivering outstanding customer experiences. Experience with CRM software and ticketing systems is essential. This is a fantastic opportunity for a seasoned support professional looking to step into a leadership role, influence support strategy, and make a tangible impact on customer loyalty and product development. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that encourages professional growth and development. Join our client and be at the forefront of ensuring customer success.
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8
Senior Customer Support Specialist
75201 Dallas, Texas
$22 Hourly
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leader in innovative technology solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Dallas, Texas, US . This role is crucial in ensuring our customers receive exceptional service and timely resolution to their inquiries and technical issues. The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a passion for problem-solving. You will be responsible for handling complex customer escalations, providing technical guidance, and mentoring junior support staff. Key responsibilities include:
The successful candidate will have at least 3 years of experience in a customer support or helpdesk role, with a proven track record of handling challenging customer situations. A strong technical aptitude, including familiarity with operating systems, common software applications, and basic networking concepts, is essential. Excellent interpersonal and active listening skills are required, along with the ability to remain calm and professional under pressure. A Bachelor's degree in a related field or equivalent work experience is preferred. This is an excellent opportunity for a dedicated support professional to grow their career within a thriving organization. Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional development. Join us in shaping the future of customer experience.
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve technical hardware and software issues for customers.
- Escalate unresolved issues to appropriate internal teams, following up to ensure resolution.
- Document all customer interactions and resolutions accurately in our CRM system.
- Develop and maintain a comprehensive knowledge base of product information and troubleshooting procedures.
- Proactively identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Train and mentor new customer support representatives, sharing best practices and expertise.
- Contribute to the continuous improvement of customer service processes and workflows.
- Participate in cross-functional team meetings to discuss customer feedback and service improvements.
- Adhere to all company policies and procedures, including data privacy and security protocols.
The successful candidate will have at least 3 years of experience in a customer support or helpdesk role, with a proven track record of handling challenging customer situations. A strong technical aptitude, including familiarity with operating systems, common software applications, and basic networking concepts, is essential. Excellent interpersonal and active listening skills are required, along with the ability to remain calm and professional under pressure. A Bachelor's degree in a related field or equivalent work experience is preferred. This is an excellent opportunity for a dedicated support professional to grow their career within a thriving organization. Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional development. Join us in shaping the future of customer experience.
Apply Now
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