69 Customer Support jobs in Melville
Customer Support Specialist
Posted 21 days ago
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Job Description
JobTarget is looking for a customer service representative to join our team in our Stamford office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor's degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
About JobTarget:
JobTarget is a Job Recruitment Platform dedicated to Connecting employers with Job seekers.
Our employees enjoy a work culture that promotes Hard work and risk taking
JobTarget benefits include healthcare, vision, dental, Paid pto, sick leave.
Employees can also enjoy casual dress code, weekends off.
Customer Support Executive
Posted 3 days ago
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Job Description
BETA You can view this job in VELTISTON GROUP Typically Replies in 30 Days - Customer Support Executive Location: Islandwide Type: Full Time Experience Level: Fresh/entry level Category: Admin / Secretarial Salary: $3,500 to $6,000 Monthly We are an organization focusing on customer acquisition and retention. Due to the industry’s complexity, excellent interpersonal skills are essential to attract and retain valuable clients. You are expected to be independent and WORK FROM HOME most of the time. Personal time management is crucial. Job scope includes: Maintaining good records of existing and incoming clients Making outbound calls to update existing clients and attract potential new prospects Maintaining a professional image and stance when required A pleasant personality is a plus. Candidates without experience should be quick learners and adaptable. Enhance your profile by adding these skills: Commodity Management Skills Upselling Microsoft Excel Interpersonal Skills Cost Management Supervisory Skills Selling Payroll Customer Acquisition Trucking Cashiering Layout People Management Grow your skills and advance your career. Explore recommended courses from MySkillsFuture. You will need to log in with Singpass to verify your identity. #J-18808-Ljbffr
Customer Support Executive (Aerospace)
Posted 3 days ago
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Job Description
Job Highlights Location: Changi North (Transport Provided) Salary Range: Up to $5,500 per month Working Hours: 8:00 am – 5:18 pm (Monday to Friday; standby support 24/7 on rotation) 1 Year Contract (Rewable / Convertible) Why Join Us? Attractive salary with completion bonus. Additional $00 allowance for standby duty. Transport provided from MRT stations (Pasir Ris, Tampines, Sengkang, Punggol). Gain hands-on experience in a global aerospace environment. Excellent career growth and development opportunities. About the Role Are you passionate about providing excellent customer support in the aerospace industry? We are looking for a proactive and driven individual to join our client as a Customer Support Executive. Key Responsibilities Report to the Customer Support Manager and support Business Development Directors on account-related matters. Provide aftersales service support, including generating sales quotations and following up to closure. Prepare and maintain routine reports, such as Customer Status Reports and Monthly Sales Reports, to track KPIs. Handle customer queries and complaints professionally, providing timely solutions and following up to ensure resolution. Engage external customers regularly to build and maintain strong relationships. Coordinate with internal teams on various account matters, attend meetings for job induction and closure, and support ad-hoc reporting needs. Manage shipping, invoicing, and other logistics coordination. Maintain data integrity of sales and customer records in ERP systems. Interface with OEM headquarters on warranty claims, spares inventory, long-term agreements, and prepare related documentation (e.g., Lease/Exchange Agreements). Participate in planning and execution of marketing events. Comply with all organizational policies, including export controls and business ethics. Provide 24/7 AOG (Aircraft on Ground) hotline support on a rotation basis (additional 500 allowance provided when on standby; may involve weekends, public holidays, and overnight duties). Occasional travel required. Who We’re Looking For Degree or Diploma in a business-related discipline from a reputable institution. At least 2 years of relevant work experience in the aviation industry; front-line customer support or service experience preferred. Strong written, interpersonal, and communication skills. A team player who can multi-task, prioritize effectively, and meet deadlines. Proficient in Microsoft Office and Access database; experience with SAP is an advantage. Interested candidate may send full resume to 6990 0434 (Whatsapp – Miya) and only shortlisted candidate will be notified. By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. Kuan Mei Yang Registration Number: R24124509 EA License No: 06C2859 (MCI Career Services Pte Ltd) #J-18808-Ljbffr
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